washing machine in laundry room spinning until very late

view from the bedroom some kind of laundry facility and wheelie bins, it was like a maze to get to ur room

room was very noisy, sounded like it was next to a laundry room

be amazing if it had a swimming pool

bit cold in bar area.

know it is not usual holiday inn way but a mini fridge in the room and a guest laundry would have been useful

there are pet-friendly rooms close to the entrance which was really convenient

breakfast was lovely

oud kids in room above. screaming shouting runing.

a night or two as not much going on that i would like if i was staying in a hotel for a holiday (spa etc) but

and what was brought to the room was filthy dirty as if it had just been pulled from the dirty laundry

feels like we was on laundry area, a noisy sound like washing machine was doing all night non stop and very loud

i didn't realise there was a separate bar menu

pool great. breakfast lovely.

proper footpath to walk around unless you go through golf course (risking being told off by the

the waiter had to find them and came back with a pile, he said he had never been in the laundry room before so

the view from our room, we were looking straight at the laundry.

spoke to laundry, and they resolved the matter for our next 3 days

no phones in the rooms for room service...but staff are at hand ud83dude0a

parking outside the room so i can manage bags with the kids, plus it s a

at having paid for a superior double room, to find we were adjacent to the laundry room, which began its

exellent food and room service wifi fast quiet good location to motorway

rooms are tidy and spacious, the room service is excellent and the food from blakes was amazing

staff were very helpful including bar staff

parking situated right outside

was very good value for money,excellent welcome,free parking

wifi access was not very straight forward so i did not use it

(there's also a golf course literally just behind it, in case you're looking for an exercise in scottish

strong wifi signal from room 9

we did however enjoy a hearty breakfast (10% discount) at the cafe to the rear, used by golfers

guests not to have laundry changed everyday which saves the environment

bar staff really quick and friendly - abby and chris

didn't eat breakfast but had a snack in the bar

room service was amazing, especially the staff who brought it up. the food was great too.

really comfy beds and the spa is amazing.

strong smell of damp/ damp washing on the lower floor near the laundry room

staff were pleasant, and the room service was swift

kids loved that it had a swimming pool, so that was our afternoon sorted

very nice receptionist. helped me a lot with the luggage as i struggled with my kids.

breakfast was wonderful

thought the bar was a bit vibeless, it felt a bit like a waiting room

breakfast was very tasty and a great choice

we had the garden suite which was exceptional and very roomy, breakfast was included in our stay and was of

comfortable room, good food, powerful wifi

great room, perfect sevice, delicious breakfast & dinner.

plenty of parking

room look tatty and not good value for money - would not take a lot to fix no table - why offer room service if

the bar in the hotel is beautiful and cosy

the parking was easy but it was a comfy and welcoming

exceptionally helpful and friendly, and even took the extra effort to give me a ring when the room service was

perfect place with free parking

helpful staff had no problem with me having a trailer to park and also acknowledged my ihg status although i

car parking facilities will look to stay at other holiday inn express in future

parking was an experience, with people going too mc donald's and also the public house next too the

name holiday inn spa

place was clean, quiet and the kids enjoyed their stay

also, noises from below, either laundry room or bar cellar

you have beautiful fireplaces, why not consider having a gas fired real effect fire lit on cool/cold days -

spa and room

food and bar area good

we needed room service and the food was excellent

laundry storage right outside room - how very badly planned

and well equipped bedrooms and lovely gardens, dog friendly, ev charger, helpful staff

met up with a friend and we thought our rooms were great as was the bar and the brasserie

the fact they didn t have ev chargers.

ordered room service food came at the wrong time, then we ordered more room service after wanted beewed tea

an ideal example of washing your laundry in public

room service or lounge if you don t want to use formal dining room with small kids

there was an ample amount of parking and the facilities were great but could have done with a jacuzzi

the spa and gym could be upgraded

an option for dining when with a pet, not keen on sitting with food on my lap in the bar

comfortable room, nice bar and restaurant and all the staff were welcoming and friendly

a little noisy as above the pub bar but slept fine

we had afternoon tea in the lounge area of the bar which was relaxing and chilled out

great location, bar and breakfast

the food in the restaurant was exceptional and the included breakfast a delight

room- changed rooms, first room was on the ground floor only 1small window overlooking the laundry bins,not

great breakfast

great location in a really nice town. good pubs near by and lots to do with it he kids

big room, free parking

located in just the right spot for us to watch our son play in the trilby tour at the gaudet luce golf club

early morning laundry delivery in car park. 6.30 am and very noisy

food/laundry/refuse collection & deliveries woke us up both mornings from 5

the spa facilities were lovely and excellent location

lounge, pool and the excellent breakfast

we loved the fact that there was a shallow swimming pool for kids and they gave us noodles for the children

the wifi didn t work very well

plenty of parking, the staff were nice

wifi superfast which is vital for work

food was good, staff were friendly, very good parking facilities the grounds have potential to look spectacular

of parking, countryside location

room nice complimentary water, +tea & coffee + biscuits hairdryer, iron & board options for laundry & room

bar area was very comfortable

use of pool and gym at no extra cost

clean and pool good for kids

wifi was not great, slow at times but always worked.

kids had own tv and we had separate one

struggled with the wifi

poor wifi

great location, free parking, reasonable room rates and excellent food and drink

is lovely here , the bar , the rooms and area

lots of free parking

my daughter & her husband were with us from japan as both husbands were playing golf at blackwater not far away

exceptional breakfast and staff

great food at the bar and restaurant

we had room service which arrived reasonably promptly and i have to say the burger was one of the best

rooms are spacious and quiet full-size kitchen and a laundry, which is very nice.

from a delivery lorry parked outside our window for approximately 30 minutes loading/unloading laundry

except for the speed which my gluten free toast arrived, i waited 10 minutes and had to return to kitchen twice

room service is early

i ordered room service as well and it arrived piping hot and promptly

friendly staff, easy to upgrade my room choice. plenty of free parking.

the gated private parking was a useful facility, though actually i didn t use it as there was a space out

free on site car parking

limited parking but i had no problem

they communicated well in advance of my stay and allowed me to have a late check out, which is important to me

breakfast!ud83dude29

facilities, we had suite 3 rooms, lounge/kitchen, double bedroom and excellent shower

breakfast, really friendly and attentive staff

staff very helpful and cosy breakfast room where your breakfast is made next to you is a nice touch

most spots such as the mailbox and bullring) - very friendly team - lovely hotel with a great breakfast

room service not exist staff to ask for help breakfast the bed and pillows

this meant that it was difficult for the kids to sleep once sunrise hit

nothing.,,, although a lounge bar will really elevate it and encourage us to stay on site more

no kids menu in the restaurant

24hour bar service

staff saved the day, she knew what i was requesting and even though she stated they were awaiting laundry delivery

laundry was thrown down stairwells and not in a skip

first room the wifi was very poor and intermittent, partly due to distance from router and also due to ongoing

very noisy, kids was running loudly, screaming, ok they live there,council families, but what about the other

no room service unless you pay an additional 4 per order

you may want to check the laundry washing service company because you could see oily stains on the duvet cover

loads of free parking, great location, not far from the city centre

was clean comfortable and value for money and a good breakfast as well also excellent parking

easy parking and local to city centre

place locked up 9pm on sun evening. no bar area open.

with bags and young kids that walk was not practical as we had to go up and down several stair cases, long

very loud party going on wasn’t ideal with kids trying to sleep

as if the kitchen staff was on holidays

taylor at the bar was exceptional

at breakfast and did t get to eat in restaurant as functions were on both nights so had room service which was

the bar is a welcoming and the staff team were so friendly and helpful

rooms in a hotel in a golf course, plenty of parking and a decent sized room, with usable desk/dressing table

everywhere was super clean and bar prices were good

nice location - friendly staff - pet friendly

parking, fast check-in, restaurant and bar facilities, the amazing golf course view ,great sized

as pet-friendly however your policies don t live up to this

staff were helpful and friendly. swimming pool was nice size for kids.

spacious, comfortable rooms. kids loved the pool. great buffet breakfast with lots of choice.

room service was poor

gym and pool nice

drink options (24hr pizza is genius), luggage storage, the fact it was pet-friendly, and also the laundry

there was dirty laundry in the corridor, i assume the price reflects more on the location as appose to the

too noisy. laundry van loading/unloading in the car park at 05.15 in the morning.

would be excellent if self-service laundry facilities were available

there was loud talking, banging, rollers from laundry been moved

we had an apartment, there was no dishwasher tablets and no laundry soap for the washing machine

there were some patio tables that weren't cleared when we arrive as well as loads of laundry in the courtyard

laundry sacks should be provided and if they are left outside the room, housekeeping could then

com - mould, stains and soap scum in bathroom - view room had wonderfull view of rubbish and laundry - breakfast

have 4 small children, so we decided to fore go the restaurant and use room service for the first time ever

will stay in there and the hallway was horrible - this was 8th floor and they had bags of dirty laundry on the

no dirty laundry)

hotel, beautiful reception area, the staff very obliging and gave us a late check out

facilities in the gym, spa and room sizes

the icing on the cake would be a pool, sauna and gym

my partner had to use the laundry bag

good selection at breakfast

location is excellent and it was very handy having access to ev chargers in the car park

the room was lovely and spacious and the wifi very fast

the gym and cleanliness. staff were nice too.

member provided me with an ironing board and iron, and was able to tell me that there were no laundry facilities

available (no vending machine or anything) no breakfast served, and in the morning there was laundry all over

member provided me with an ironing board and iron, and was able to tell me that there were no laundry facilities

to see out of our window view blocked by laundry containers found litter and vape under the bed on arrival walls

the customers in the bar were very welcoming

weirdly there's an outdoor laundry at the garage nextdoor

brilliant breakfast, cheap accommodation, central location

good location, clean, spacious room, gym, professional staff , buffet breakfast

pool tables and playstation for kids to play with. great breakfast with choice of hot food

should be room service but there might of only not been because of covid but i m not

very dry welcome, this girl is not a credit to your hotel, maybe she needs to work in the laundry room we re

i was given the 1st night but complained as it was next to the cleaners room where they dump the laundry at

clean good signal on the wifi location very close to brindley place and the utilita arena bar open 24hr a day

gym wasn t good!

wifi didn't have any security therefore i was unable to use it as a business function

lifts were out of order (not the hotels fault) so had to share the service elevator with the laundry

the security put in the laundry lift because the other lift wasn t working which is fair enough

they were shocked to see that the bed had not been made and dirty laundry had not been replaced

loved the complimentary mini bar and balloons on the bed for my partners

first night we stayed which was saturday couldn’t sleep properly there was loud music and kids running down

it was a bit noisy where our room was situated as there was a lift for used for laundry etc.

center in the stratford-upon-avon historic area excellent restaurant and breakfast convenient wifi

only minor complaint was the wifi had to be re-entered each morning and wasn't consistent

loved the beautiful wooden beams inglenook fireplaces and lovely big bed ud83dude09

toilets near bar were unventilated and untidy.

it was over the laundry room

i had room service and the food was amazing

breakfast service & products used are great

breakfast and dinner was delicious..brilliant service and good vegan range

location, venue, room, breakfast

good wifi, powerful shower, lots of hot water

breakfast when it arrived (we had room service) was not complete

wifi not secure

there is an option to opt out of room service which we took

pet hates are noise from other guests so poor fitting door or thin walls, no mirror where there s

to be much more about caring for customers welfare through extra insight on their needs not a laundry list of

coffee machine coffee very bitter look careful at final account, attempted to charge for laundry cleaning,

he only thing worth the 35 was the late check

access from the mail street, where the gym is located, is poorly reported

warm room late check out

great view, big room, good wifi, nice breakfast

nice spacious rooms, friendly staff and beautiful breakfast

variety, comfy beds, free fruit in our room on arrival, smart tvs with air play, and 24 hour room service

had suite kids had put up beds in the living area at first walk though it looked really amazing

lobby is so small for a big hotel that checking in and checking out with kids is not hassle

we didn't stay in novotel as the laundry hadn't been delivered. the hilton was nice though.

breakfast at the restaurant was excellent

delicious breakfast and friendly staff. the kids play area was fabulous too.

hotel was very comfortable and spacious clean and friendly staff they gym and steam room was lovely the breakfast

what a nice thought to give to kids

one lift working, car park very tight and a number of spaces taken by laundry carts

the breakfast was ok maybe could do with a bit more continental

staff were super friendly and helpful. food overnight. late check out. good central location

breakfast is good

i especially liked the 24hrs bar with food and alcoholic and non-alcoholic beverages, the breakfast and the

was told sorry would be with me shortly after one hour l went to reception to then be told the laundry was having

there is a lack of basic facilities such as printer room and laundry (there is a paid laundry service but the

clean room with ensuite, wifi and aircon

excellent breakfast with plenty of choice

the hotel had great facilities including a good bar and ambient seating area to relax

car park is terrible, so tight and staff left loads of laundry trolleys obstructing the car park

so bad, very tight and expensive , when we left we had to get out of our car to move a load of laundry trolleys

access to the gym necessitated a visit to reception before obtaining access but this was not a major issue and

fantastic bar and breakfast

we requested early check in and was told not available - fair enough

the wifi was good, the host was nice, free parking

comfortable bed the lovely kitchen

a while to get anything other than normal tv to load and phone signal is poor but you get free wifi which for

place beds were very comfy little added touches like an iron and ironing board and the use of kitchen also had

the wifi was good, the host was nice, free parking

even had an ironing board and laundry options, which is strange because i haven t seen that for a while in

they made us sleep in basement next to loud laundry

the check in and check out where seamless and the receptionist was friendly and allowed early check in

candy cane for the kids

i even had room service which was the best i have had, it was still hot as i ate it

00 with narrow corridors blocked by laundry, lift in use for laundry, and food trays on the floor outside rooms

lovely restaurant and bar area and cosy snug and fabulous breakfast

gym machine not working, soap watered down in bathroom

hotel was fantastic with beautiful rooms and facilities - good size gym for a hotel like this

building, we liked the bar and cafe areas, good location that was near everything, good to have gym/exercise

little masks left on the bed for kids and towels made into an elephant delighted them

bed was not good and it was not comfortable to sleep for kids

maybe a bigger range of cooked breakfast.

not enough tables in breakfast area. it was packed and we had to wait a while for a table

staff friendly and accomodating with early check in

shower as i came out of shower the fresh large towel was wet to touch (i assume/hope following laundry )and so

wide room service menu selection

wasn’t clear the spa wasn’t for under 16’s we wouldn’t have stayed here and the kids were very

i didn't like kids making noise in middle of night

wasn t clear the spa wasn t for under 16 s we wouldn t have stayed here and the kids were very