i wish there would be laundry room there.

wifi not working for guests at all, and clearly had not been for some time as notice in lift

breakfast was exceptiona! beds comfy and excellent shower. would stay again.

all was amazing ud83dudcaf and breakfast ud83cudf5e ud83dude0b back there soon

outdated rooms uncomfortable bed bar only had 4 glasses so could not even serve out whole group a

no in house laundry service provided

breakfast had many options and was delicious

one staff (girl)on in the night bar never say tbank you allways with bad face.

the wifi was a bit slow and you have to create an account then sign in every time, which isn t great

breakfast buffet was great

the hotel is amazing! free parking and in room laundry!

access to my room was blocked by the staff and upon enquiring i was told that laundry bill is outstanding

i had a lot of laundry to do and could make simple meals

the laundry machine in the room was unexpected and so great to have

although we didn t stay long enough to do laundry, it s nice to have the option

however it wasn't exactly optimized for comfort - some products in the room (such as the laundry bag) needed to

lovely room and amazing breakfast

the place is brand new, spectacularly comfortable, incredible breakfast, cool decor, great hotel gym that they

the spa was smaller but really nice

room service use very old produce, i was worried about the quality of the food

wifi is ok, and location is ok

terrace is wonderful but does lose wifi connectivity

strong reliable wifi and a quiet co-working space for digital nomads without annoying rock music

buffet breakfast + decent wifi + clean + original pastéis de belém basically around the

no wifi ud83dude14

no decent beer in the bar - only mass-produced lagers, etc. obviously no real ale!

chickens waking me up at 5am. bar was not staffed and only severed you if you asked nicely!

location and breakfast!!

breakfast wasn't amazing but it done the job

very close to supermarket, laundry, cafe and good restaurants

the spa with indoor pool was very warm and massive

gym facilities were minimal, should be improved with more equipment

pool, breakfast and room upgrade!

the gym could have a workout

no coffee/water in the room no ironing, they offer paid laundry service everything in the hotel is 20 years

when i asked iron, i was told to use laundry service (fee)

hotel with swimming pool and gym facilities

helpful staff, decent rooms and comfortable, good value for money lovely breakfast

some of the gym material needs replacement urgently

sulper location, friendly staff, easy parking, top bedrooms views, great pool,….

the spa is amazing

big rooms and good breakfast, also free parking very much space.

spacious bedroom and bathroom

the spa was gorgeous and the massage i had was divine

pants were missing from the laundry

the facilities were world class, with a great gym, an indoor pool, a beautiful outdoor pool and an incredible

wifi connection was miserable

the restaurants, pool, and room were immaculate and beautiful and reasonably priced

helped w/ early check in and literally everything around my stay

toilet spotless, beds are comfortable, the room has air conditioning, wifi works perfectly, windows are the

wifi was fine

advertises laundry service on tripadvisor, but when we asked for it, we were told it wasn t available at the

we parked in the property and had a great breakfast and again, super friendly staff in the morning

everything was very clean and the hotel staffs was very friendly the breakfast was very good

hygiene and breakfast room and the kitchen ladies, fantastic

the room was very clean and tidy. good ar condition. staff in the kitchen are lovely.

stay, i made repeated requests—four times in total—for additional coffee capsules and laundry service

no swimming pool available to use. there was a spa at an extra charge.

there is a pool but not open for families with children under age 16.

i choose it for swimming pool and i have kids and they said itsnt alowd

the breakfasts / in-room service were amazing

improvement on breakfast more choice

breakfast and breakfast

the breakfast that was included and good meals and coffee were available from the kitchen

) the staff was very friendly to us, while wifi was good as

the breakfast that was included and good meals and coffee were available from the kitchen

my favourite spaces were the beautiful library and the rooftop pool, with its spectacular views over the iconic

very new, modern and super clean. great breakfast!

and also waiting time for breakfast could be shorter

very poor fitness centre, nothing is there.

the rooftop pool is amazing

were not warned about the price of laundry, there were no price list in the room so we had quite a shock when

no modern hair dryer, no iron or board. they do have laundry service.

never been to a 4 star hotel that couldn't turn around a modest laundry service in 12 hours, let alone 48

large parking lot, free

parking is extensive and convenient

things such as squeezed oranges - but overall quite good staff super kind and collaborative good laundry service

i arrived late in the evening and was told that i couldn't get shirts pressed for meetings by the laundry service

maybe not important for many people, but my trip was for work and i do like to go to the gym before starting my

room service

mini bar was a bit expensive. 2.5€ for a 20cl bottle of water. $_$

location, facilities, swimming pool, staff, breakfast, it was an amazing place!

good breakfast and having a parking within the property was a plus

the breakfast area is small and difficult to get to

cool, comfortable hotel with private pool, breakfast, kind staff and private parking.

there was plenty or parking space

no water in the pool but it is understandable that it is off season

lovely room and pool

had noisy neighbour with kids that made it slightly uncomfortable in the morning at 7:40 to 9 impossible to

friendly good breakfast with a view good and clean facilities comfy beds easy parking friendly

breakfast, wide outdoor place, a pool, the gate can be opened and closed using a pin so you can go

room, attentive staff, and a diverse breakfast including hot selections

good breakfast with portuguese tarts and healthy options as well

the breakfast was varied and also included hot dishes

and well-prepared breakfast, with hot options

only small breakfast bar but that was clear from the hotel description.

wish we would have been warned about the expensive laundry service.

- fast housekeeping services (inc laundry) - underground

no self service laundry close by, only paid laundry by hotel

exceptional staff, room service was great and the pool was very good.

the swimming pool is a little bit small, and easily get crowded.

laundry service works only before 9am, and you will get your staff next day

what i liked the most was the comfort of the bed, not to mention the exceptional breakfast

little, only the breakfast price which was the dearest out of the 9 hotels on this trip

breakfast for the kids, helpful reception desk staff who have us connecting rooms

room service is very bad the staff doesn’t clean the room properly and didn’t change the bed

laundry too expensive by far

directions and signage poor, needs detailed map info plus mapping of local restaurants, coin laundry (found to

laundry service is quite pricey.

of had room service menu in room and should of had which numbers to press for front desk this was missing

i have nothing to complain about. personally i like to cook, so maybe a bigger kitchen area.

breakfast was incredible and the service throughout our stay was exceptional.

room service was excellent when you were too tired to go out

20th century palazzio set in lovely gardens with an infinity pool, and within, has an atmospheric bar with a

also, they have a lovely bar for cocktails with outdoor seating

hotel, the property, the bar and restaurant along with its fabulous staff are simply amazing

1. no safe in the room. 2. laundry service should be always available and instant.

only only only thing that i would change is the fragrance of their laundry detergent for towels

breakfast was fine, quick wifi

i can have a coffee at the bar in the midnight.

breakfast was very good and cheap but lacked some hot options like fried eggs, etc.

laundry services charged per article of clothing.

most expensive laundry service of my life

there is a grocery store just around the corner, a do-it-yourself-laundrymat even closer if you're staying for

there was live music one night and the bar is ok

should explain the facilities they have to guests instead of waiting for guest to ask about gym, pool and cost

day the room was clean , the pool for kids and family is great, the breakfast is very good and various

breakfast, room. pet friendliness

- no children's menus - poor indoors kids play area: only a bucket of kapla - poor room service

the breakfast and room service was so affordable .

the staff was terrific with help changing rooms when the wifi didn't work in my room and help arranging the

certain basic things like an iron, we had to wait a whole day for an iron because house keeping/laundry is not

to ask 3 times for a flashing lightbulb to be changed (a defect that was never remedied) and my laundry was left

i arrived, i could not connect my apple laptop and ipad to the wifi which i really needed for a work meeting

points - bathroom was a little small, room service didn't provide goods we ordered nor did they seem to ever

maybe at the bar you could have some other food options

i sent one pair of pants to the laundry and struggled to find out when it would be ready

laundry is

roof top swimming pool and bar looked good

gym was outstanding for a hotel

of restaurants and timing of the pool for the kids my niece could not swim as the time allowed for kids was only

was perfect - the suite was spacious, comfortable, and super clean, we enjoyed the garden with pool and the

location just outside the city, breathtaking views, beautiful property with pool, horses,

we arrived at the parking place and realize that we are ok there

wifi in the room but wasn t a big deal

was disappointed the pool was not heated and didn't use the beautiful pool for this reason

the laundry service

so much wasted laundry and time required to change the

bar area just on the limit of it's capacity regarding guests/visitors, parking area occupied by laundry and

noise from airplanes in some rooms, limited room service menu

we had adjoining rooms so our kids were connected to our room which was so great

comfortable, clean, equipped, nice, super breakfast.

to be fair, the staff were able to provide glasses from the bar by request, but they took it back after on the

like the surrounding area s with good quality of various places for breakfast, lunch as well as dinner

the quality and variety of food for breakfast is great

the breakfast was excellent!

breakfast was excellent, and the setting was gorgeous

we enjoyed breakfast, great soalhiero wine, cheese, and a homey stylish ambiance

the hotel is in partnership with a near by gym that is awesome

thing was amazing frome the lobby tell the room the clean the fabies the restaurant breakfast

beautiful property. incredible staff. lovely bar & restaurant. we will definitely be back!

late at night and left for a conference early in the morning with a wrinkled shirt, because the laundry service

the room didn't have iron i found that so annoying and the laundry service was very expensive.

room service very efficient - lots of staff at the reception to support whenever needed - room was

wifi in my room did not work properly

facilities (we were told these were only available in premium rooms, although there was a mini bar which is

view’ guys please don’t name it terrace view’’ if all you see concrete walls with hunging laundry

in the states you have at least 7 -8 laundry soaps and cleaning products that are

there was a kitchen and big dining room-type room with a deck in the backyard all set up with tables for

rooms are fine, but if you are unlucky to have the room next to the kitchen be sure your wake up time is 7:30am

nice old building with good atmosphere, spacious common kitchen

also: we were charged laundry by mistake and had to get a refund

pool was open but not heated breakfast was very basic to say the least

upgrade to my executive room and the room service the breakfast fast the room was very big and spacious my wife

great breakfast. excellent pool. nice hotel.

sauna is a plus and the indoor dipping pool is nice

excellent breakfast every day served by polite and efficient waiters

fantastic bar and breakfasts

the bar and breakfast area was wonderful

attention to detail at every level, immaculate interior design and a delicious breakfast

location , service, breakfast and property

also laundry handled under room and was very loud at 4:00 am

we did not take advantage of the patio area or the breakfast but it was very cute

the upper terrace with honour bar access is a highlight as it has the most incredible views of the harbour

the breakfast is simply amazing, 7

the excellent breakfast buffet (that is served in a quaint back porch area in summer) was a perfect start to

location, all the staff are highly profesional, the room is cleaned every day, the laundry is impeccable, overall

wifi was fast and reliable

prices in the bar were exorbitant

the breakfast buffet was superb!

everything was great. clean, good position, near the park, excellent breakfast.

booked this hotel since they had listed that the hotel had room service but when we called to order food we were

breakfast isn't worth $15.

the hotel bar, a cozy beautifully wood paneled building that once featured high quality port and wine, was

wifi was great and allowed me to comfortably work at the desk in my room

very friendly and attentive personel, good breakfast, cozy room.

there are many services (restaurants, laundry, pharmacy, atm, barber, groceries) and public transport (bus,

you had to pay for room service if you want tea or coffee

excellent room and breakfast. fast wifi.

we asked for room service once and didn't receive it

busy hotel don’t expect early check in or late check out

the door several times while we are in the room asking for housekeeping or if we have items for laundry

wish the laundry prices were affordable

gym is well equipped but could use some updating considering the price and service of the hotel

they didn't have a swimming pool.

also, the wifi was not great- some of our devices did not connect

concierge, reception, restaurants, to housekeeping, laundry, we really had been in touch with great and helpful

staff, food, bar, breakfast, spa facilities

a beautifully designed spa with a calming indoor pool area as well as an outside pool

i enjoyed the indoor pool & sauna the most especially since it was empty most of the time

loved the gym and the sauna facilities.

i loved the breakfast, they had many different options available and staff were super friendly

even though the room service changed the bedsheets and towels every day, we saw different stains on either the

the gym was disappointing and useless unless you want cardio.

gym is ok and staff is flexible to accommodate special requests

the wifi quality

no laundry facilities,no kettle in the room,no coffee and tea with

only one hair dryer for the entire hotel that had to be picked from reception, there was no hotel laundry/dry

there are many cafes, restaurants, living services (eg pharmacy, grocery store, laundry, etc)

no laundry service and the hotel did not have an iron

was close to the metro and other conveniences like laundry, a place to watch f1, and other such

states on the papers that there is a laundry bag in the rooms to get your cloths clean but we did not see any

the view from the restaurant and lounge bar area were exceptional looking over the sea and towards lisbon itself

many kitchen cabinets, but no kitchen sink, hardly anything there but 2 coffee cups and a kettle

parking fee. i mean why they charge 7.50 from customers while they stay at thr hotel..

we got an upgrade and got a large suite with a balcony overlooking the pool and the ocean

laundry was expensive

fast room service ud83dude0a

comfortable and quiet room with good amenities for business travel, wifi, printing, great neighborhood

used the gym which is well-equipped and has windows to the outside

selection of breakfast, super friendly staff, it feels like home to stay in this hotel and i book it for my

we needed laundry service and even if they don't have that during the weekends the solved it for us the same

breakfast bacon was not crispy :(

the room design, the roof top bar and restaurant.

the breakfast was excellent with a wide variety of options and everything was fresh and delicious

beautiful interior, rooftop bar was amazing and a very comfy bed.

great location, full of character, staff are lovely and the breakfast was excellent

beautiful breakfast room and a plentiful buffet breakfast

rooms are lovely, i have stayed a few times now and find the breakfast delicious, staff friendly and the location

nice, clean, very friendly , nice breakfast.

close by, the metro station close by, a charming person at the front desk, view from the room and breakfast room

loved the spa and the gym facilities the room was fantastic, very spacious and modern the staff made our visit

pool and spa were excellent ! bar staff very friendly

great new hotel in downtown.great pool and clean room,great breakfast.

the spa is great and free of charge

sure everything was ok) and samira and the staff from f&b who have high tolerance for small loud kids at breakfast

slow wifi

bar was not open at any time of our stay

condition of rooms poor , damaged bathroom fittings, wifi in room intermittent

they offered room service but could not do as only one person working they offered us a taxi to the venue of

there was a bar in the bedroom but didn't let us know the price of the items until i questioned

missing usb socks in the rooms. laundry services delayed.

the drinks at the pool bar were expensive, compared to drinks in all the local bars.

the lights, concept, room tech, speakers, 24/7 food room service, just brilliant !

wifi not the best

you could only order room service and eat in at the room but not allowed to eat at the rooftop bar

the laundry service was very much appreciated

my bed and pillows. staff gave efficient and very accommodating service. same day laundry.

room service that never picked up phone. breakfast was the same for four days.

drinks at the rooftop bar of the hotel fenix music next door were a real bonus

very clean and confortable. quality of breakfast food really very high.

wifi was excellent - house keeping was excellent; room cleaned & daily fresh towels reception desk

wifi connection doesn’t work after midnight

wifi wasn’t stable

the location is great and very good value for money. room service was included in stay.

wifi is not the best.

water in room (first time met something like that) ,no iron available in hotel (only laundry service possible,

aren’t helpful , no iron , laundry takes too much time beds aren’t so good furniture is

wifi is poor in the room

especially the bar man who looked after me and my friend and made us feel very at home

hotel is good staff is very helpful and frindly breakfast is ok ok

the hotel has the usual environmental messages about saving on the laundry and re-using towels, etc

the laundry was bad and not worth the money. the room it was smaller than expected.

excellent wifi connection

bad wifi in the room, reception staff sometimes rude,

the bar was very comfortable with reasonable prices and a very good staff

the lobby and the co-working space are very beautiful, not to mention the gym, which is gorgeous

clean, modern, and extremely functional, which made our stay very comfortable and easy with the kids

tastes nice, you could control the room temperature and it was really quiet at night, good wifi, friendly staff

the gym and the staff was lovely

nice gym.

laundry service is the worst

not much about the hotel but the staff were great and laundry service was quick.

it should include the spa facilities of the grand altis hotel.

loved the location and our room was big enough for a family of 3, with a big bathroom and mini kitchen

the wifi was functionally adequate but a bit slow at times.

overlooking side street and service area with nightly rubbish or laundry or noisy event outside every night

breakfast with a great selection of choices of fresh fruit, cereals, pastries and cooked options

location, room, incredibly accommodating people, the pool and gym

i loved the rooftop bar and the interior of the whole hotel

loved this hotel, it’s absolutely beautiful, the staff are lovely, the rooms are spacious and you get access

i loved the location of the hotel florida, many thanks for doing my laundry so promptly.

maybe the wifi was slow on some occasions

the food provided by the room service was very good and the price for it was very good

no bar for a nightcap so we went to the hotel next door

room service response time

stated laundry was available, but it was higher priced than most hotels, and required a full 24 hours

hotel is spotlesssly clean, the staff extremely approachable and gave me an early check in

hotel, clean with great room service

they served fresh fruits at the breakfast

for the most part, they held to the 1500 check in, but they did allow some early check in when the room was

great location, friendly staff and good breakfast.

location, room service, staff

no convivial bar no real restaurant

the night worker was quite rude when we wanted to access the bar at night.

hotel room looked exactly as pictured, the wifi was fast, convenient location from the metro and bus stops and

there is also a laundry shop which is 5-8 mins walking distance

nice restaurant and spa on site

they have a spa too, but if you want to work out, the materials are not enough

i also ordered room service, and the dessert and fries i had were absolutely delicious

the rooftop pool and bar were an added bonus

the alternative was to send it to their laundry which charged over €8 per shirt just of ironing

room service and laundry were beyond quick and friendly

pool facilities, restaurant, helpful staff

only thing i wasn't necessarily impressed with was the gym, but going to lisbon you don't really need that anyway

breakfast. triple room, location, late check out

hotel and there was a lot of noise during the night and early hours of morning - eg loading bins, laundry

location, parking available, breakfast variety, quiet room, helpful staff, quick laundry service

the hotel also offers laundry and car rental services, which can be quite handy for travelers

room service knocking to ask if any assistance was needed is a thoughtful touch

close park eduardo vii, and go through some best historical places the restaurant and the bar are excellent

my wife gave expensive designer 6 t-shirts to the hotel laundry what was a fixed in a laundry list and only 5

laundry service is available and timely

rude staff breakfast was pretty shabby, instant coffee etc no laundry

sadly the wifi didn’t reach our room, but apparently this is something the hotel addressing

we ordered room service as we had arrived too late for a meal in the restaurant and it was

there is a laundry room with washing machines free for use, it would appeal visitors to have a longer stay

perhaps adding a vending machine or a 24 hour room service would have been a nice plus

cons : bed was too firm to my taste, and wifi was an issue since quite weak/patchy

room service very helpfull

hotel, beautiful room with daily room service and bottled water

we also got a voucher for a free dinner and a glass of wine from the bar area

was amazing, i really like the breakfast was very varied

breakfast, very frienfulland helpfull staff, always smileing, all the facilities in the room and

the wifi was slow.

good location, big and nice room, the best breakfast

the wifi access was very good

- old fashion room, furnitures - not so quick wifi

the day so we didn’t get to carry the bags all day till the flight we didn’t know they had breakfast

huge balcony, delicious breakfast, pleasant environment, most of the time silent and cozy bar downstairs

overall stay was ok. the location was good. street is not noisy. wifi good. stuff is great.

some might see this as a negative, laundry was too expensive for me to use

there were a few restaurants in the area and a very nice laundrymat on the next block

the breakfast was great. the reception and bar staff were exceptional!

excellent breakfast

breakfast bar was amazing..and onsite parking very convenient

the laundry service was on point

good, efficient laundry

laundry service is prompt

in the breakfast / terrible quality beds / if you'd need a laundry - should be ready to get your stuff back

example: in the night, while asking for laundry, looks like is he is doing a favour to answer

had their laundry service dry clean clothes for me and they washed them instead and ruined a favorite sweater

one of the breakfast restaurant staff told us about their outdoor bar and entertainment scheduled for that

wifi didn’t really work in our room but the hotel gave us a satisfactory resolution!

a hot day in lisbon, we loved the pool

3 nights of our 5 we ordered room service from both your menus

when we asked for an iron to use (as we had to attend a wedding) we were told to use the laundry service as no

in the room, no shelves, no wardrobe, no balconies, no glasses, kettle, i would expect a kitchenette for something

additionally, the junior suite had a full “kitchen” but there wasn’t any pots/pans/plates or silverware

no water in the rooms, no room service, no water in the vending machine

tshirt and grey pants she was very nice and friebdly and helpfull person also very kind with kids,,,abd receptionist

nice, clean, new room, excellent breakfast and good location

was very helpful location was good price benefit ratio is ok complimentary breakfast as an extra

they serve good breakfast

location, kind staff, good breakfast, easy access to everything i needed

i needed to ask for some room service and i had to go down to do it

it was a bit noisy near my room (101), looked like the laundry room was next door

only offered to send them off to their laundry provider which would have cost a substantial amount of money

sometimes they expected us to know certain things about services as if we are frequent visitors (laundry, taxi

they have a laundry service that is available only in specific times

roof top bar breakfast large room central location front desk staff

nothing really, it was very pleasant. the laundry service was very expensive!

shops, laundry and restaurants close by

wifi is a bit unstable

no alcohol in the bar .only non alcoholic drinks which i found strange for a hotel

was great to have the kettle and tea / coffee in the room as well as the bar fridge

bed, hundreds of comfy pillows, very good atmosphere in the room, wonderful spa area, good treatments offered

hotel, contemporary style lobby, bar and restaurant, exceptionally good food and wine selection, very clean and

rooms, comfortable beds, nice spa area and rooftop bar with a jacuzzi

variety of room service

standard from all point of view, great breakfast, helpful staff, quiet location near the center, etc

site said iron was available in the room but the hotel said they only do laundry service and don't supply irons

allowed early check in which was great. staff helpful and friendly.

good quality complimentary cosmetics * fair amount of storage space * good quality complementary wifi

wifi a bit weak…. it was laging

breakfast was the best in my stay on europe

some gym equipments don't work

the gym could use an update some of the equipment was broken so i could only do a basic workout.

gym and sauna

staff not particularly friendly, wifi/tv issues. breakfast was crowded and u comfortable

the service at the bar was great and the receptionists friendly and efficient

the hotel was transporting laundry carts and it was very loud

choice of food, service was superb, overall service was very good, staff friendly and helpful, laundry service

wifi temperamental

good location, clean rooms, good wifi, very good breakfast.

hospitality,breakfast,location,everything was perfect.

laundry service for a charge

gym and roof top bar

the wifi didnt work all the time in my room.

no wifi in room; not real coffee; having to pay for the key of the safe box

closed no personnel, room service not at the level (miss soap and towels), air conditioning cannot be controlled

to pay for services in advance, like laundry and car park

they charged me an exorbitant amount of money for laundry when they never mentioned it before hand

room, modern, comfortable bed, everything spotless, great facilities and really good breakfast

not a big problem, though, because we used wifi to view our home tv channels

i think the bar section by the roof terrace should be open the same hours as the roof terrace

no frigo bar, no laundry service, no convention with parking

had everything, restaurants nesr the hotel, close to the center, hotel bar and more

great location, friendly staff, plenty of hot water, comfortable bed, very clean, good wifi

breakfast was great

they bar / restaurant area was completely dead, no atmosphere at all.