the washing machines is do it yourself in a laundry 10 min walk.

wifi speed in our end-of-the-hallway room.

the bar downstairs is a bit plain looking - could do with a renovation maybe

breakfast was excellent the bar was excellent overall a very enjoyable stay

the bar area could be a bit more comfortable

very handy for bilbao ferry port. strong wifi. clean budget hotel.

great location for the port, secure free underground parking, very helpful and kind staff, large and well

smart tv couldn t connect to wifi so you can t see netflix or any of the other platforms

underground parking was a bonus and it's free

had trouble connecting to their wifi and even the very helpful reception staff could not get it to work, the in

from the street early in the morning, weak wifi in this particular room

big choice of continental breakfast

clean, beautiful and excellent breakfast.

good selection of food for the continental breakfast

the breakfast contained a very good selection that should suit all tastes

laundry comes next day and not as advised the same day

first of all, a single load of laundry cost us 84 euros, with no mention of there being any extra cost

great hotel if you are catching a ferry the next morning with a pet

great spot, with parking available and pets allowable*

location, secure parking, room size, pet friendly

the fitness room is disappointing

safe, bar fridge and espresso maker with pods

very limited room service menu , food obtained from outside the hotel

secure parking. room had a balcony. good wifi signal. close to ferry port.

good wifi

we had an issue with laundry since we were traveling through spain for a while and would have liked to have an

restaurant was great. the staff was quite friendly and helpful. room service was very good.

position, staff and high quality of the hotel. super pet friendly

is very hard to find something to improve but if i have to do it - breakfast bufet could have better yogurt and

good bar and restaurant

good laundry service, efficient friendly staff

bar again beautiful but again staff just need a bit more training

occasionally have bar tender stop by pool and ask guest if they need drink

we were not met by concierge, no luggage racks in room, no way to indicate room occupancy, no spa/restaurant

staff organised complimentary secure parking for my ferrari in their garage

terrace with views of the beach and sound of waves, breakfast was delicious and staff were super helpful, bandinka

the breakfast is very good there.

pet friendly with pet bed & feeding bowls in room a nice extra touch

exceptional location helpful staff excellent breakfast

poor room service

allowed early check in

no room service, no vending machine and nothing open close to get groceries

felipe at the bar was friendly and professional

wifi ok

beautiful sea and beach views. great bar downstairs, open until excellent staff.

laundry service was very expensive

parking easy and the all over ambiente is very good

wifi very good, nice rooms, good quality/price ratio

the snack bar was busy with local people having lunch when we arrived and we enjoyed some delicious

location is good - near the port, in which restaurants and bars are located

and bar were closed at the weekend and we were there on saturday night

there was no bar available within the premises.

no restaurant or bar working in the evening inside the hotel

comfortable bed and specious room with excellent wifi

that it was pet friendly and had parking

but they still charged in full for dinner and seemed to think that not imposing laundry charges was a great

wifi is excellent for working

no room service

perfect for families; my kids enjoyed the playroom

bar and restaurant on site

laundry bill was expensive

the bed is not comfortable , and the wifi is very bad, it s hard to connect

there was zero wifi connectivity, even though this was advertised

not as pet friendly as most other pet friendly hotels

room was as expected for 3 star rating; good wifi

wifi didn't work

swimming pool, staff, nice walk to town

cold,no breakfast, small room,, balcony door rattling all night with the wind ,no wifi so and on

free parking. comfortable bed

good location. free parking. swimming pool. great staff.

location and parking

several things: - wifi didn't reach our room and because they were out of space

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned

clean and comfortable, regular bus and train service into bilbao, wifi and free parking and great value for

waited at the bar for ages for a drink but gave up and went to bed

old fashion room. no wifi in the room. very expensive room, not worth the price.

wifi in the room at all, staff overworked and consequently quite rude very noisy, what a

the staff were friendly and despite the global wifi meltdown checked us in efficiently

has a nice tapas bar to fill any of your needs during the day

cafeteria and hotel bar closes early

basic bar area

good restaurant & bar food. close to airport

temperature a little too high and a soap bar would be great in the bathroom

a kettle with tea bags, coffee sachets and plenty of free toiletries, had a safe and laundry service

great attention for kids

there was no room service menu in the room and no wifi instructions

hotel a bit tried, unfortuately due to covid no facilities available except room service

breakfast super! wifi too difficult to use.

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some

again should not say pet friendly as breakfast separately as no outside terrace

friendly staff, early check in, comfortable room. very close to guggenheim museum.

it was pet friendly, but no water bowl for the

the gym was modern, airy, clean and very accommodating

wanted to get a spa treatment in the evening at 8 p

the shower, and slow internet connection (wifi)

the bed was very comfortable, and the gym was pretty well equipped and clean

of wine and 2 glasses, nicely presented as though they were complementary, until we saw the mini bar menu tucked

wanted to pay for laundry, couldn t get it done

their laundry truck was parked in the designated space for clients when we arrive, and there were no

arrived early and were delighted and grateful to be allowed an early check in

modern, large rooms, excellent facilities, good location near to bus station, late check out time, company

cost of 30 to take our pet with us along with 25 per day for parking in the underground car park soon

little effort appeared to be made to get the nightdress back from the laundry

wifi in the room is abominable

nice hotel and breakfast was good, ev charging available to use

isn't really pet friendly

wifi works fine

wifi was fast and reliable

staff was excellent. young kids would prefer a bigger pool. everything was in great shape

bar ran out of crisps

on one occasion we had room service, we didn t have to wait too long and it was delicious

wifi was not the best

great location on the camino; wonderful breakfast; fast laundry service.

over priced cleaning for laundry

no laundry service, although indicated.

simple breakfast in soothing garden

bar with interesting drinks

nice clean hotel with free usage of a really good gym down the road.

and the gym nearby was included and definitely has exceeded my expectations

not a proper bar to relax in. room looked a bit tired.

the breakfast is exceptional, and the staff is very friendly and welcoming

breakfast fabulous location close to underground and tram and walking distance to the old town

facilities were poor no ac no fan no kettle or coffee in room no bottle water no safe no iron no laundry no

pool area could do with an upgrade but who needs a pool when you are so close to a fabulous beach

i also liked the small breakfast buffet and the dinner i had

good location. nice bar area. staff friendly.

my brother liked the breakfast

cute spa set up and good looking gym even though i didn't use it

spa was ok but the hammam not hot enough

well equipped gym

a limited room service menu.

the hotel does not have a restaurant in it but there is a room service for dinner and plenty of options near

laundry service, while expensive, was one day service at no extra charge

there was no iron in the room which would have been useful but there was a laundry service you pay for

small tv with limited channels, wifi was spotty and often dropped the signal.

niggle was lack of 24hr room service

a 4-star i expect the receptionists to understand english at least for for simle requests like room service

specialty neck pillow was accidentally sent to the laundry and lost

brilliant room and free laundry service. excellent gym. fantastic stay!

good laundry service

were upgraded to a deluxe room with free access to the sky bar, free soft drinks and free laundry

limited reach of wifi

my shirt got lost in the laundry

great rooftop bar to enjoy the sunset

room, spatious and comfortable location is perfect rooftop wonderfull great gym and

rooftop bar has a great view but could be made more cool with nicer lighting and ambience

no mention of wifi code, i had to ask

we needed to do out laundry and there was a laundrette conveniently located very close by, and the location of

also very clean, room service daily

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

an excellent stay with young kids - highly recommended

got some laundry done, a weeks worth of tee-shirts, socks and undies and it cost me euro 85 which i thought

expensive extra like laundry and parking

staff were all excellent, wifi some of the best i ve had in a hotel for a long time

even a small spa or spa facilities would be a great addition.

everything, would be perfect if they had a pool/spa too

lobby bar, adjoining rooms, minibar full restaurant available, exvellent housekeeping staff and laundry

price, pleasant front desc, comfortable rooms, parking undergruondm with ev charging

the location, the welcoming staff and cleaning room service

good wifi

everything was excellent , however found the wifi a bit slow

hotel perfect for exploring bilbao, near supermarkets, laundry and cafe's and restaurants

no laundry facility no oven and toaster facility available

wifi connection

good wifi, kettle and mini fridge in the room

decent tv and wifi

service is minimal, room is tiny and noisy (lack of insulation), wifi nonexistent

wifi was not good

there's quite a few restaurants around also, we were just surprised to find them all without a kitchen in

wifi and price

wifi coverange in room was not existing.

staff were excellent and room service was very good

breakfast and room service really good

pet friendly and an unexpected touch - they provided dog bowls and a really comfy dog bed.

i am glad to tell you how fortunate it was that my wifi didn t work in room 228, and because of that you came

everything was great location , room service , restaurant, staff all perfect fabulous breakfast

breakfast great laundry way too expensive woman at front desk exceptionally great

laundry service was not operational due covid19

is good selection but very average quality food, coffee is really not good, room service is only available

from construction work at casino next door and below from 8 am to 6pm

gym is basic

and what i absolutely loved is the surprise kit for the kids

the breakfast meet our expectations, the situation is great, and they did little bag for our kids that was a

neither wi-fi, not cellular network worked at the gym

room was very comfortable, breakfast was fabulous, parking in the hotel garage was convenient and reasonably

the bar was very nice as well as the room service

asked for laundry service and reception informed me to leave the plastic bag in my room

close to city center, almost everything within walking distance, staff was polite and helpful, wifi fast and

the wifi worked well

the day, so i was pleased to know the hotel had a working space with refill coffee and strong wifi

wifi is blocking certain network services without giving you upfront or during usage a warning

used the laundry service twice and both times we received our garments back already in the afternoon: this

wifi not very stable.

gym doesn't open until 1000h. shower was a tad narrow.

excellent up market tapas bars nearby

hotel staff was very welcoming and also gave us early check in, and gave information about the area

services like laundry are not available weekends, which was a surprise for such a high scale hotel

service is good such as laundry and luggage transfer to room

weren t able to sleep, the tv was always on, the kids couldn t sleep, there is no way to turn off the tv,

admission to pool not included

staff were very helpful snd the rooftop bar was a lovely place to relax

location, the staff, the room, the breakfast and the general ambience of the hotel were all excellent

but staff surprised me with a greeting note, champagne, birthday cake and sweet treats for my kids

wifi very slow

the room was very comfortable and room service was good value, a varied menu and delivered promptly

room service for dinner, delicius, kids ate everything my 11yo son said it was the most comfortable bed he has

dry cleaning service despite it being listed on the in-room laundry information

gym was sufficient for a light workout

decent wifi. comfortable bed.

said it was pet friendly not happy that we had two small dogs charged 30 per dogud83dude33

hotel, very friendly staff and the bar was fab

everything in hot laundry

due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate

there are lots of restaurants and shops around the area and there s also a self service laundry shop

fantastic location, comfortable beds, great staff and a lovely breakfast.

the wifi was not working for me the entirety of my stay.

the lounge on the ground floor was uninviting if it had a laundry i couldn't find it but this area could have

the view to the inner court with people s drying laundry was a bit depressing.

request a room change to start due to mould in the bathroom and the room overlooking the outdoor laundry

room overlooked the laundry facilities in the central courtyard, but at least it was quiet.

do not like the smart hotel concept where everything is controlled by a wifi card

helpful and the location is very accessible to tourist areas, churches, restaurants, and public laundry and

learned that due to covid the roof bar, gym and laundry are closed

location, friendly staffs, but lacking some of expected service for 4 star rated hotel like laundry, in-room

wifi could be stronger

30 /night fee for pet is excessive

there was no laundry bag

in 5 min walk there is a laundry service, market and parking

would have been nice to have the mini bar re-stocked daily this didn t detract from our experiment

the shower was great only downside no english speaking channel on the t v we didnt use mini bar so cant comment

wifi can be patchy

the bar is also great

i was working remotely, and there is a salon with tables where i could work with good wifi and no trouble

the tapas in the bar next to the hotel are amazing (the hotel and the bar are internally

first aid for some camino blisters; the room was big and clean, with sophisticated lighting and wifi; and the

check in is a bit slow and the wifi password should be printed and not hand written (we tried a few times to

just rude staff re laundry and an overcharge. otherwise fine. restaurant was good & room big.

too far from the town. no coffee shop or restaurant on sunday no laundry service saturday

get what you pay for, and it is not cheap; an enormous family room, welcome gift for the kids, more than delicious

room service, one of our orders was a burger without vegetables and with goat cheese instead of

problem was that i could not get the ev charger to work

has spa for extra fee, bar, restaurant

they had board games in the spacious and comfortable lobby which we palyed with our kids in the evening before

also nice kitchen, i enjoyed it, state of the art facility gym and spa i spent most time there

think food bought at bar should be allowed to be eaten at pool

gym, pool, lobby and room- all was great and service was all perfect

fabulous location for a quiet break. the rooftop pool is tiny but has great views.

had the buffet dinner which was cheap and cheerful the breakfast was more than adequate

super friendly staff, hearty breakfast (or light, as you desired)

wifi connection is very poor

spa and pool closed