well, i couldn't use the pool or hot tub due to it being winter and that whole covid thing lol.

also this location was very accommodating with allowing me to have an early check in, that really helped me to get an early start on some important things i needed to do

it has a full kitchen and plenty of storage space

love the convenience of the kitchen in each suite and closeness to the the shopping and hockey arena

no wifi in the gym area.

a lot of space, including a big living room and a full kitchen

location, amenities including laundry, room layout, price

good location directly off highway with nice kitchen.

it is nothing fancy but very lean and my room had a kitchenette and was quite spacious

a full kitchen in the room, you would expect minimal supplies in the room

very expensive pet fee $50 (not publicized

pool, hot tub, and gym were great

very close to highway, restaurants and other. of course my son's favorite part was the pool

we were on the ground floor and near the pool

bugs in the first room i checked into, the second room they put me in had the last guest dirty laundry still in the room

convenient location to lake. room to park boat. friendly staff

breakfast was a helpful plus

i didn[t expect the breakfast that you offered. it was great!

was happy to be able to workout in gym and thankful for the coffee and bagged breakfast snacks during covid

breakfast is free and there are both hot and cold options

the lady in the breakfast room was super nice

kids were running around the lobby shirtless and sitting at the bar so we couldn’t get a drink or

closeness to all the wonderful shopping, dining and bars

doors close loud (not good) heard the upstairs quest either there dogs running around or kids

the breakfast in the morning was

due to cov 19, no pool, gym or breakfast

desk night before didn't provide me with towels, we had to use our towels for the pool couldn't find pool towels and we weren't able to take a shower until the morning due to front

pool was gross

pool looked dirty. also there seemed to be sewer gas odor in bathroom. not good!

i loved the breakfast.

nice pool and exercise room

cute pool, comfy bed, ac worked really well

the pool was not in operational.

nice pool but cold

friendly staff, room adequate pool was open!

pool always closed

the swim pool and hot tub were very relaxing. the bed in my room was very comfortable.

really nice fitness area

pool and hot tub being closed

very comfortartabe, nice indoor pool.

the pool was closed, the bistro restaurant was closed, no breakfast, and the fitness center was limited to one person at a time

breakfast room is very small

spacious clean well equipped rooms. free breakfast and nearby walkable restaurants next door.

it does need some up keep. furniture around the pool was breaking.

we had asked for early check in

buffet was unavailable due to covid but the hotel sill provided a bagged breakfast

wifi signal a bit weak

do'nt work , the vent fan in the bathroom sounds like a popcorn maker machine on steroids the wifi is so slow it times out and do'nt connect ect

great stay, however wifi is not all that it can be

decent wifi, basic continental breakfast, across street from the great northern mall and every type of

wifi worked and was easy to access

great to have a shuttle to the airport and back when trip was done

breakfast could have been a little better then what it was

laundry & snacks/food at front desk was a great bonus

that i have to leave before breakfast

staff & pool

i liked kitchen area in room

room had a little kitchenette

it had a kitchenette area with a microwave, small fridge, and a sink

the kitchen area

loved the kitchenette but wished they had individual coffee maker in the room.

wifi stopped working for 8 hours

hotel was quiet. elevator was pretty quick. wifi was better than neighboring properties.

restaurant hours, bar information, wifi connection, vending and ice machines, nearby shopping, etc

free wifi and free parking added bonuses

good wifi, easy to connect and good coverage

good free coffee in the hotel store, free laundry was also nice to have

liked the amenities of the hotel especially the laundry room

the gym was nice. very current machinery

the kitchenette which helped me save money, and the small convenient store inside the hotel

access to laundry room/ gym and no extra charges

i had a large refrigerator, stove too, microwave and kitchen sink

she was receptionist and laundry

she was doing laundry and was gone for around 10 minutes

love having a small kitchen

it had a kitchenette which we did not need but it would have been great if we had needed it

gym could have a few more equipment

included breakfast was very satisfactory

the airport shuttle was

only thing i could complain about was the breakfast but due to covid that would be obnoxious

breakfast was great and a good variety of choices each day

they have a shuttle also for anyone traveling to the airport

except, there was only “one” cue stick for the pool table

shuttle is run in an efficient way

clean hip property with a pool and workout room

received great front desk service and appreciated the early check in approval

liked the pool

nice pool

staff was very friendly, breakfast excellent, shower was goid, and room was clean. it was quiet.

husband was on business and he liked that he had room to park his pick-up truck with a 35ft trailer attached

nothing working in hotel pool broke ice machine broke elevator not working

they run the shuttle hourly but will work with you to accommodate your needs

waffles for breakfast, nice touch! free shuttle to the airport, great!

they offer free shuttle to and from the airport and the free breakfast was pretty decent

we didn't know the shuttle ran only once an hour, so the staff was kind enough to give us an off schedule ride, and

could definitely use some upgrades. it was fine but kids concerning after dark.

laundry, parking, dining locations are convenient and meet my needs

uncarpeted no early check in, kind of sour man from india or pakistan on desk

food/gas nearby as well as continental breakfast

breakfast was awesome

breakfast was simple but good

did not eat breakfast there, but the offerings were pancakes, yogurt, cereal, bagels, muffins, and toast

the breakfast was horrible, but the food was available all day and night—food like juice, cereal,

part of hotel under construction, pool and hottub looked a bit dated.

location and pool

they have a restaurant and a bar on site with great food

hotel was clean, staff was friendly and my kids enjoyed the indoor pool.

love the employees, love the pool and spa

except the pool and hallways was nice

pool is run on a schedule due to covid and the schedule was full upon arrival

breakfast was great, more than a continental breakfast

the staff was so courteous. the rooms were beautiful and comfortable! breakfast was quite tasty!

very spacious, kitchen was very nice

the gym was closed, the hallways had big fans bc of a flood

rooms were great and liked laundry facility

amazing hot breakfast! good location to the cleveland zoo!

they also have a free shuttle to the airport

wasn’t more handicap parking & there wasn’t a hot tub or pool

the room was cold the tv didn t work and no wifi if they had didn t work

wifi is poor in my room

out of order hot tub. out of order door locks and bathroom. out of order elevators. wifi issues

wifi did not work on the 1st floor. informed people at front desk but they seemed confused.

wifi does not work in all of the rooms

nice clean room with a nice kitchen area

i never got to eat the breakfast but the counter guy at the front desk was great the clean rooms were great and everything

great breakfast, nice staff.

the gym needed upgrade all the machines where broken.

bed was super comfy everything was clean the breakfast was amazing and the staff was happy to see me and i really appreciate that

-free parking - the pool (to relax, it’s not an olympic pool) -close to

great variety for breakfast

we liked everything except the breakfast eve

cleanliness, location, pool, room and breakfast.

good facilities; however, what i liked the most was the customer service, from the reception, breakfast area, to those who clean the rooms

parking was limited

the breakfast was okay. there were not all of the traditional selections usually offered.

was a comfortable bed, the room was set up well, the breakfast was delicious

it was clean beautiful and plenty for the kids to do in the area.

hotel was quite nice, good parking and close access to roads/freeways/airport etc

shuttle was available, receptionist was helpful, even at that hour

the woman working the front desk was amazing. pool was clean, rooms were clean.

this hotel had a 24 hour airport shuttle service provided included in the room cost

cleanliness and breakfast was decent.

pool was down for updates but looked nice

the breakfast

also there was no fitness room as advertised

beds and pillows are very comfortable; friendly staff; good location for my purposes; breakfast available

dirty and breakfast was skimpy. not even a hard boiled egg.

breakfast needs vamped up. makes a difference if i come back. too much noise after midnight.

not in the laundry, not in the room, not in the bedding

great to have breakfast when you wake up on cite before starting day

breakfast could have been better waffle makers never cleaned gravy pan had the same gravy in it 2

there was a fitness room right down the hallway from our room

breakfast, coffee available 24 hours, rooms provide refridgerators and microwaves

size accommodations for traveling family- big living space, full kitchen with loaner cookware available, and staff was helpful

the breakfast, not so great, though the coffee was wonderful.

value was outstanding. huge room with kitchen.

when i walked in all i smelled was what smelled like a dirty gym locker, the kitchen has black greasy hand prints all over everything, microwave had food in it,

kitchen should come with dishes instead of having to ask for each thing you need

even asking loney (not sure if i spelled that correctly) called his supervisor and had the pet fee waived for me, which was a very gracious gesture and truly appreciated

loved having a little apt/suite and a microwave, table and coffee pot and a washer and dryer, gym, pool and jacuzzi - a delicious breakfast and store at front desk

other than that staff was great pool guy very friendly and helpful

we stayed for four days, one thing we didn't like was the laundry system

no oven and the pool was not open and it was take outyour own trash.

great sized room with a nice little kitchen and livingroom area

the breakfast room was a bit small so it felt crowded.

our room was clean and the waffles at the free breakfast were superb

friendly staff, clean, nice continental breakfast, plenty of parking.

the breakfast room is clean and well stocked with instant oatmeal, cold cereals, waffles, fresh fruit,

shuttle to airport was awesome

they assigned us a room in the same hallway with some kids from a hockey team

breakfast was okay, i didn't like the sausage but that was the only meat choice

i love the bar and the staff

very comfortable bed. breakfast buffet was excellent! great selection & great service.

across the street kmart and a see redtaurants, ice machine works i was surprise and they have laundry

i loved that there was no pet fee.

had everything i need including laundry

had to wait for them from laundry i was told

the staff i encountered was nice; they have a breakfast of eggs, sausage, waffles, cereal, bagels, and toast

also, i requested gluten-free option and lactose-free options which is why i added breakfast to the booking, was told yes in a message and then there was nothing there for me

no breakfast

the staff was awesome and they have the best breakfast

a real breakfast, eggs, waffles, toast, bagels, cereals etc

room was very clean. friendly staff and delicious breakfast with great hostess

however, there are no discounts available for the restaurants, lounges, pool and fitness centers in some states, all closed due to covid-19

breakfast was yummy.

the pool was closed

if u have to be at work before 8am u don't get breakfast or.the pool or the fitness room.

from the reception it smells very bad with a lot of smoke, unsafe for any family with kids

so my kids missed out on schooling because of it

thank lisa, the front desk manager for her help in organising early check in so i could have day rest after a long overnight journey before my flight out of cle

traveling whit my kids for two nights and no microwave and fridge

desk staff were very pleasant, the included breakfast was good and plentiful i liked that free wifi was

did not use pool or hot tub, free wifi worked well

the parking situation was okay at best

parking was inconvenient if the inn has been full

long walk from desk to back parking lot.

used the fitness room, it was adequate

good value, breakfast, direct tv (cable), open wifi, easy check in, friendly staff.

breakfast at the hotel the following morning was tasty, and more than adequate to hold us until we

hot breakfast, friendly staff.

breakfast was fine

ice cold when in it initially & took all night with heater on 85 degrees to finally warm up; the breakfast was ok but not exceptional

breakfast and to soft of mattress on bed

breakfast was a downer for the kids

supposed breakfast was the worst ripoff i have experienced in some time

breakfast was pitiful

there’s also a pool and lots of outdoor seating

pleased that the gym was open under covid rules

pool could've been outdoors, well, not in cleveland ohio. sorry

liked the size of the refrigerator, kitchen

rooms were large with a full kitchen

convenience of a full kitchen

great having the laundry room but many of the machines were broken

breakfast could be better, but save money cooking on kitchen.

the kitchen area was my favorite

great laundry facilities and easy on and off the highway

was much noise between pets and little kids by the hallway earlier

bright, clean, indoor pool and hot tub, friendly staff

newer built or remodel. great breakfast. convenient shops and restaurants.

great breakfast great stall pleas add flavored creamers to breakfast and coffee

morning associate was friendly , cleanliness of entire hotel also the associate who served the breakfast

breakfast was great good warm cooked meal to start the day with various options

location, breakfast was really good, staff was very pleasant

no, not really. just a little too much chlorine in pool area. otherwise, no complaints

pool without a ton of people in it and be able to sit and relax in hot tub without unsupervised kids playing in it

wanted a short trip with the kids to get out of town, and after searching for a hotel with a pool that was open and in a good

the kitchen

i do not recommend this hotel, with no amenities other than laundry room, to light sleepers and/or people with allergies to cigarette smoke

no breakfast

the breakfast was only oatmeal

a little nicer breakfast

my wife also took advantage of the indoor pool

lovely experience, friendly staff, clean surroundings, comfortable rooms and a decent breakfast too

beds, clean small indoor pool, breakfast each morning and excellent breakfast staff, easy with kids, very clean and modern/seems newly built or re-designed, i would stay again

breakfast, room, accommodations!

there is a nice small pool for the kids to play in as well

the bar and restaurant downstairs was excellent

the normal rate was ok if the dining room and bar were open

very nice sports bar as well

we also enjoyed the basement sports bar and main bar in the lobby

was pleasantly surprised at the hopping bar downstairs

the bed is super comfortable and i loved having a deep whirl pool tub in our private bathroom

the kitchen was big and well appointed

the common rooms and kitchen were perfectly stocked and made for a cozy stay

), super clean, decor is charming, had everything i need (a fully equipped kitchen and a guest bathroom on the first main floor)

is no breakfast, just a communal kitchen

comfy bed. clean room. wifi.

our room did not have access to 'free wifi' as advertised.

i could not connect through the ethernet cable provided in my room or through the wifi and i was confused as to why a ethernet cord was provided for connection but when i would try

the free wifi was difficult to get on

wifi was not secure, very slow or non existent connection

the breakfast of cold cereal, fruit, coffee & juice was a great way to start the day

complimentary continental breakfast available and clean rooms.

also would have liked oatmeal, doughnuts and bagels or better variety of cereal as a breakfast option

breakfast was typical for this type of hotel but good

the complementary breakfast

there was an outdoor pool available

swimming pool has no water in it 

wish pool was open

staff, pool was great and well maintained

pool

breakfast was more than expected

functional elevators, really nice staff, great breakfast and kickback food selections; self-laundry big plus; close to hof and other attractions; valet parking situation was actually

the gym could be better equipped.

breakfast was really good and it was perfect location.

i appreciated the extras -- early check in and check out

beds were too soft. no microwave in the room. basic wifi to check email was bad

wifi, slow

the wifi was very slow and to pay an extra for having the speed is not appropriate

great value. great location. free wifi.

we stayed two different nights in two different rooms and had trouble with wifi and tv in one of the rooms, but no problems in the other room

are pet friendly, have no pet fee, have valet parking, and the rooms are just so beautiful

breakfast was full and fresh with the nicest kitchen lady

plenty of room, nice kitchen

i wish the bar was open a little later;)

awesome location, excellent room, and amazing breakfast.

location. everything in walking distance. free breakfast.

also my kids were disappointed by the lack of a

my sister left after helping me unload my kids and luggage and then left

it was nice and quiet and the kids were very comfortable and everything was walking distance

there was breakfast available in the morning

no bacon in the breakfast bar

did not get room reserved. pet fee is astronomically high. the room was shower only.

staff at headliners served an amazing breakfast

bar tenders friendly

great hot breakfast, nice little bar, valet parking

bar and restaurant staff was very friendly and accommodating

every person we encountered from wait staff, bar tenders to housekeeping staff were amazing

stayed at metropolitan at the 9 for a concert; before the concert we went to the ledger bar - michael was such a phenomenal bartender that we decided to go back after the concert

the amenities such as the roof top bar and downstairs restaurant were out of this world

vault bar not open on sunday

a lot of nice venues in hotel. gym was great. great location.

great location, great facilities, great dinner and breakfast, and the staff was outstanding

the style. the gym

pool and spa were used, as was the gym

service left however they brought up the sheets and towels and left them on the bed with a free breakfast which was very nice

no breakfast. the room was excellent.

amenities, had to join hilton honors to get wifi

- and everything was an additional cost except wifi

wifi was out.. the tv didn t work..

wifi did not work well!!

i like having free wifi

no gym or swiming pool

plus we was able to get early check in and late check out so that’s a major plus

staff was very nice. room was very clean. breakfast was good.

breakfast was good, the shuttle bus and driver was great.very accomadating

-gym could be more equiped, since there is only one treadmill, one eliptical and dumbbells until

the gym was nice, it had a little tv that allows you to follow a virtual instructor

the gym was well equipped.

the breakfast was fantastic

simple clean design. great breakfast options

friendly staff. allowed for early check in.

wifi speeds

wifi was hit or miss.

some hairs from prior guest in the shower, thin walls, slow wifi.

ifi ) , the services of the catering in limited time while that is international hotel ,, the

network connection

there breakfast has really nice variety and my favorite part was definitely the coffee bar 10/10 would come back in the future, me and my family had a great

random person off the street got into my room and stole my kids air pods, and apple chargers

he apparently didn't have a cash box to even open any part of the bar and no light snacks available

full kitchen, two queens, sleeper sofa, huge bathroom, desk, peninsula

the friendly staff. how helpful the staff was. and the breakfast.

the breakfast had plenty of options

only a few items at breakfast but well organized and well staffed

i really enjoyed the huge selection for breakfast

the beds were very comfortable and the breakfast was awesome

excellent well stocked breakfast options. breakfast staff was doing their job at this location.

breakfast and wifi

minor, but it would have been nice to have scrambled eggs and sausage or bacon as an option for breakfast, but what they did offer was good

the breakfast was good

breakfast was just a grab and go which was somewhat disappointing

the breakfast eggs were fluffy. the staff very polite and helpful.

being near hospital & having shuttle was essential

coffee in the room, gym and pool available, free shuttle service breakfast available

the shuttle and the friendliness of the staff.

free shuttle services were offered which helped take away some of the stress

the shuttle and valet parking are terrific bonuses