the continental breakfast sucked

unsafe, drug dealers, stains, broken door locks, no conf room, no fitness room

the early check in/late check out

the breakfast

the breakfast selection was small

and wifi, clean and comfy room, very nice and quiet area, great value compare to what you get, breakfast included (didn’t have time to try it)

the breakfast room was a bit small so it felt crowded.

easy check-in, great coffee in the lobby, nice breakfast room

breakfast was a little lacking. wish there had been an egg option.

the breakfast room is clean and well stocked with instant oatmeal, cold cereals, waffles, fresh fruit,

no pool but i knew that when booking.

the hotel also had a laundry room and fitness room that i did not use

wasn’t more handicap parking & there wasn’t a hot tub or pool

amazing staff to deal with from the request 4 days before our arrival to request an early check in time over the phone, to check in with great friendly face to face personal customer

i loved the convenience and the ability to get shuttled to the airport! everyone was super nice!

the beds were comfortable, wifi was great, rooms had a mini fridge and nice hot shower

wifi did not work on the 1st floor. informed people at front desk but they seemed confused.

very quiet and great wifi

halls smelt like mildew, no wifi, mildew on the shower curtain, only one bath towel in the room, no

likewise, our requests to correct our inability to get onto their wifi network were ignored-really poor service

it's unavoidable because of the corona, but i was happy if i had breakfast because it had a nice kitchen and dining room, so i could have a light meal

the common rooms and kitchen were perfectly stocked and made for a cozy stay

), super clean, decor is charming, had everything i need (a fully equipped kitchen and a guest bathroom on the first main floor)

also had a well stocked kitchen to share and lovely living and dining areas to relax in

beautiful building, cozy room, amazing location, kitchen available for use!

at the pool manager was ineffective to solve the issue and i was treated asa

we had check out at noon and thought we would take the kids for a swim that morning before leaving, but found out the pool was closed until 4:00 pm

no, not really. just a little too much chlorine in pool area. otherwise, no complaints

breakfast was great good warm cooked meal to start the day with various options

the breakfast was awesome .very clean and neat. will come back.

good wish it had a better breakfast

the breakfast was only oatmeal

the kitchen

the small kitchen, including refrigerator and a microwave was a super plus, i loved that

i want to clarify i taught that they have continental breakfast like others hotels but wasn't like that

love the employees, love the pool and spa

location from airport is great and staff with early check in were very accommodating

the pool and hot tub were really nice

my kids weren’t feeling good and the gentleman at the front desk gave the water and a candy bar and told them to feel better

walikg distance to a nice local bar for

breakfast, room, accommodations!

my dad threw away my uneaten breakfast

although we didn't get to use the gym, i know i would've loved it too because it actually had dumbbells and not a bunch of machines

pool, breakfast

whole hotel smelled like marijuana which was upsetting being i had my kids

our room did not have access to 'free wifi' as advertised.

comfy bed. clean room. wifi.

i could not connect through the ethernet cable provided in my room or through the wifi and i was confused as to why a ethernet cord was provided for connection but when i would try

wifi was not secure, very slow or non existent connection

the free wifi was difficult to get on

the kitchen area

had a small kitchen sink (though not a kitchen)

loved the kitchenette but wished they had individual coffee maker in the room.

room had a little kitchenette

it had a kitchenette area with a microwave, small fridge, and a sink

buffet was unavailable due to covid but the hotel sill provided a bagged breakfast

love rooms with kitchenettes

no breakfast

we didn't use it, the pool looked as though the bottom had not been cleaned in a while

the breakfast was simple, but nice

the swim pool and hot tub were very relaxing. the bed in my room was very comfortable.

pool and hot tub being closed

the pool and dining room was closed because the virus but the room was wonderful and for cheap.

the pool was closed, the bistro restaurant was closed, no breakfast, and the fitness center was limited to one person at a time

very clean, comfortable bed, professional staff & nice fitness room.

pool not open

pool always closed

ice dispenser on one side not working and no pool info about swimming hours

friendly staff, room adequate pool was open!

cute pool, comfy bed, ac worked really well

-free parking - the pool (to relax, it’s not an olympic pool) -close to

i liked the breakfast in the am. the pool was clean.

breakfast was wonderful

cleanliness, location, pool, room and breakfast.

no hot tub in pool area.

minor, but i wish they extend the breakfast until 10am.

the pool water was very cold

shuttle to the airport was great

the gym didn't work

that yogurt machine yep i would like to come back once the remodeling starts was no lift in the kitchen

friendly staff, cheap shuttle, super comfy bed and linens.

calling front desk, they immediately sent the shuttle to airport then at the property they were so friendly and helpful room was spacious and

no breakfast provided.

good chili at the bar. good waffles at breakfast. nice staff. comfortable.

could definitely use some upgrades. it was fine but kids concerning after dark.

my kids loved the pool downstairs

was affordable but i wish there was an age limit on the hot tub as the kids were being inappropriate and making me uncomfortable

wish the gym was a little bigger

having both meals included made traveling with kids so much easier and more budget-friendly

the breakfast was fresh, hot, and had a variety of options for hot and cold items

beds were too soft. no microwave in the room. basic wifi to check email was bad

wifi was very poor in our room

the lobby entrance is confusing without valet assistance. the whole city's wifi was down.

great value. great location. free wifi.

wifi, slow

are pet friendly, have no pet fee, have valet parking, and the rooms are just so beautiful

breakfast was on point, the suite was great and the location was amazing

woman working at the continental breakfast was so kind and treated all guests like she knew them

also, maybe it says it in the description but we didn't realize that the rooms have a legit kitchen equipped with nearly everything you'd need

plenty of room, nice kitchen

location was perfect, right next to the popular 4th street and all the restaurants/bars we wanted to go to

staff, location, breakfast, gym and cleanliness of hotel was great.

the gym

only complaint... no guide on the tv for the kids.

my sister left after helping me unload my kids and luggage and then left

morning breakfast was very good

attached bar is great

in regards to local places to eat, i visited the city tap bar which i would highly recommend and it was only yards away

breakfast onsite was great as well

the breakfast was excellent. bed was comfy loved all the pillows. will stay again

great hot breakfast, nice little bar, valet parking

every person we encountered from wait staff, bar tenders to housekeeping staff were amazing

atmosphere, clean room, very professional and helpful staff, nice restaurant and great cocktail bar - walking distance to the q

the vault bar was the best bar i have ever been to

stayed at metropolitan at the 9 for a concert; before the concert we went to the ledger bar - michael was such a phenomenal bartender that we decided to go back after the concert

vault bar not open on sunday

the staff made it right by offering to move to a different room, but we declined and then offered breakfast in the morning which we enjoyed

the location is absolutely perfect and within walking distance to the sports arenas and the bar district

breakfast buffet was pricey and not very good

breakfast was pricy but delicious!

great location, great facilities, great dinner and breakfast, and the staff was outstanding

my wifi kept shutting down.

wifi did not work well!!

amenities, had to join hilton honors to get wifi

- and everything was an additional cost except wifi

you have to pay for wifi as while, not worth spending any of your money on this hotel

the shuttle could came picked us up. also smell of subway made me hungry.

we're here to get away from our kids but were woken up by kids in the next room carrying on at 730 am

also the shuttle service to cleveland clinic hospital is god sent

a lot of different foods waffles bacon sausages muffins yogurt eggs juice coffee they also had a shuttle bus that takes you to the cleveland

location, comfortable beds and great breakfast selection.

nice complimentary breakfast and free airport shuttle

manager shuttled us to airport, was full of personality! very friendly.

know it’s out of their control but the breakfast was subpar at best

quiet, clean. gym has working machines and several other options for weight and such.

pool was a nice size and was open early and late

kitchen, location.

plus it had other amenities, like a fridge, hot plate, and kitchen sink

the hotel is packed with amenities like fully stocked kitchens and free laundry

that, the rooms are clean, and well-maintained, free laundry facilities, each room comes with a kitchenette, and they just put new frig & dishwashers in each room

access to laundry room/ gym and no extra charges

was expecting a kitchen that had a few more items that allowed me to cook my own meals

having a full kitchen is definitely a plus.

plus the continental breakfast was nice

large room with full kitchen.

laundry facilities were good

wifi was good

hotel was quiet. elevator was pretty quick. wifi was better than neighboring properties.

wifi stopped working for 8 hours

location, room size, free wifi.

free wifi and free parking added bonuses

confirmed twice with front desk that hot tub was open and that they had guest laundry

breakfast...too many breads. fruit banana & apples to limited.

great beds great breakfast

breakfast was good

the free breakfast in the morning and the free shuttle to the airport in the morning,however, saying that i must admit shaving 6 people and a lot

except, there was only “one” cue stick for the pool table

this hotel was so clean, the staff was so kind. the pool was clean.

pool was awesome.! room was fantastic.!

was my birthday and i really enjoyed the wxyz the bartender was very nice and enjoyed the pool

they have a shuttle also for anyone traveling to the airport

great stay, however wifi is not all that it can be

wifi signal a bit weak

slow wifi

do'nt work , the vent fan in the bathroom sounds like a popcorn maker machine on steroids the wifi is so slow it times out and do'nt connect ect

the wifi sucks

the rooms were clean very nice loved the kitchen

value was outstanding. huge room with kitchen.

the breakfast provided

great location and very nice room with kitchen

unsafe and barely slept the elevator was gross with spilled food covering the floor 4 pieces of gym equipment the 2 that i would have used did not work the tv was

the breakfast bar was excellent (good food selection and easy to navigate)

the room was wonderful. my kids loved the pool. very calm and peaceful.

enough towels in the room, and we had to go ask for them repeatedly because we showered after the pool, and their we six of us trying to share two towels the first night

the breakfast was great also

food for breakfast and had a shuttle waiting for us

breakfast was passable.

need coin laundry inside.

the hotel was well-kept, room is excellent and breakfast well done

breakfast could have been better waffle makers never cleaned gravy pan had the same gravy in it 2

room was clean, the location is great, and they actually provided a decent hot breakfast in the morning

nice full kitchen, sitting room and bed room then you see the bathroom and it looks like motel 6

location, full kitchen, comfortable bed, friendly staff, free internet

their was a full kitchen, fireplace and and spacious living area

my son had a blast in the pool

loved having a little apt/suite and a microwave, table and coffee pot and a washer and dryer, gym, pool and jacuzzi - a delicious breakfast and store at front desk

across the street kmart and a see redtaurants, ice machine works i was surprise and they have laundry

had to wait for them from laundry i was told

i loved that there was no pet fee.

had everything i need including laundry

traveling whit my kids for two nights and no microwave and fridge

from the reception it smells very bad with a lot of smoke, unsafe for any family with kids

thank lisa, the front desk manager for her help in organising early check in so i could have day rest after a long overnight journey before my flight out of cle

so my kids missed out on schooling because of it

clean good location would like full kitchen and complimentary breakfast

a real breakfast, eggs, waffles, toast, bagels, cereals etc

maybe a few more options for breakfast meat & fruit besides only sausage links and apples

you even get a full breakfast with belgian waffles

breakfast and night staff were excellent

hotel was quiet and it the indoor pool was great

bill the shuttle driver was super!

all the stay was good, but there where kids running the halls making all kinds of noise that was coming through to the walls and couldn't

the breakfast was very good. all the staff was excellent--very helpful and friendly.

very comfortable bed. breakfast buffet was excellent! great selection & great service.

convenient location to lake. room to park boat. friendly staff

clean and comfortable rooms, great breakfast options, close to crocker park & huntington beach

the hot breakfast was great. we used the breakfast area for a sit down dinner one night.

proximity to family and friends, great breakfast, friendly staff

the lady in the breakfast room was super nice

i didn[t expect the breakfast that you offered. it was great!

was a comfortable bed, the room was set up well, the breakfast was delicious

hotel was quite nice, good parking and close access to roads/freeways/airport etc

breakfast

breakfast was very nice with a lot of choices

breakfast was good as well

the size of the swimming pool.

told there was a laundry room on the 3rd floor

towels, room felt dirty and needed remodeled, woman was screaming loudly in room below, kids in gym unsupervised after 10pm

nice hotel with hottub and pool that's has rooms off of it with direct access the the pool and a bar with a variety of liquor, mixed drinks and wines to choose from and also serves

the bar n pool closed

there was a kitchen and livingroom

breakfast could be better, but save money cooking on kitchen.

loved the kitchen facilities, which we took full advantage of

convenience of a full kitchen

terrible laundry staff

i am with 3 kids and needed towels and a clean room

breakfast s were amazing, probably the best i have ever had at a hotel that serves breakfast

gym too small no room service no microwave in rooms didn’t check if people were vaccine and no

beds were comfortable, my kids enjoyed the breakfast, although they didn't catch it everyday

amazing location, staff were very friendly and helpful, pool and workout room were great.

the room kitchen

the room was appointed well in terms of the kitchen supplies

my grandson loved that the pool was open this year and he loved the weight room

i wish the pool and hot tub were open.

breakfast is fine, same goes for the gym

the heated pool was nice too

staff was very accommodating when we requested an early check in and it continued throughout our stay

kitchen was an added plus that i did not use but clean

liked having laundry facilities available.

clean rooms. the staff did a great job of accommodating my request for early check in.

location, amenities including laundry, room layout, price

that it had a kitchen and the staff was nice and i was able to check in before 3pm

a lot of space, including a big living room and a full kitchen

kitchen

staff was friendly and helpful, laundry room had 3 washers and 4

the early morning breakfast is nourishing and delicious; the 24 hour coffee is deeply appreciated

comfortable beds - free breakfast - fire pit and seating outside - selling snacks, drinks - free laundry - free

the gym is exceptional: really good equipment, including a peleton bike

the gym was nice, it had a little tv that allows you to follow a virtual instructor

there was a line for coffee, and kids were using it making a mess

no wifi

free wifi

ifi ) , the services of the catering in limited time while that is international hotel ,, the

network connection

wifi was hit or miss.

that being said, we enjoyed staying in after meetings & spending time together with the kitchen at our disposal

it was nice and very clean. pool area was good. staff was friendly.

gym was clean and breakfast was very good

shower without tub plenty of towels great kitchen comfy bed

gym on site

i like the kitchen set up

lovely room, free breakfast

the staff was great, breakfast was great,

when i went down to buy one of the cookies they sell at the front desk, she ran back to the kitchen to get a fresh baked one instead

pool and gym equipment was very old and upkept

smelled fresh , very clean and quiet despite all the kids because of pool

pool and hot tub was nice

the pool was closed

driving 7 1/2 hours, i was unable to use the pool area

i like that we can open the window for fresh air. also like the laundry facilities.

did not inform about the whereabouts of fitness center, breakfast time, internet wifi, no mention of complimentary snack until asked, late check outs only extended to 30 minutes

direct tv difficult to use and no nbc watched game on tablet. wifi kept interrupting

the staff members are friendly, the room is comfortable and quiet and the wifi works well

the wifi worked very well for my laptop but not on my iphone - not sure why

wifi was sketchy

was not no amenities like the pool area was closed i wanted to tan and exercise in the pool

do breakfast just the thought of having to walk or drive to main lobby if there was some type of

eggs were a little runny, but all the other items at breakfast were very good

full kitchen, accessible shower, location and first floor room, breakfast buffet

have a pool, dining area (closed due to covid) and basketball court

lobby always had coffee and cold water, and a shuttle bus

were not alot of options for kids like saisages, muffins, criossiants, not many options in

we weren’t able to visit the bar as we arrived late but it looked to be well stocked and inviting

i loved that there was a bar on site as well

there were kids screaming and running up and down the halls at 12:30am.

there is also a gym and an indoor pool which was nice

pool not working

hot tub was down and no breakfast lol like they said

no gym access cause lock is broken

loved the pool

the next day my kids got an ear infection

was shut down for maintenance one of the reasons why i booked it for the kids

the bacon at breakfast was like leather.

the staff were incredibly helpful and friendly. the pool was great for the kids.

loved the room with a trundle option to allow kids to spread out in a hotel room.

you shouldn't need paid wifi to utilize

great wifi connection, large comfortable and beautiful

had very weird policies and hidden fees confirmation sates: wifi is available in the hotel rooms and is free of charge but we were charged high speed wifi 4

i was exhausted and wanted to check a few things on wifi and just unwind

no free wifi

free laundry services, clean, spacious

room was spacious, had small kitchen if you needed

and staff was great nice clean pool area had a lot of wet towels around but pool was

pool is advertised and was the main reason to stay, i'm a nurse and just wanted a nice environment

nice kitchen area with pots, plates and utensils

it was easy to find off the highway. the room was clean upon first glance, good wifi, and cable.

the wifi worked well.

free wifi, no breakfast, rooms were dark/dim whole hotel outdated location mediocre not worth the price

they enjoyed the pool and the accomodations

the pool was closed.

good breakfast

grab and go breakfast uninspired though not surprising

location, breakfast, nice and comfortable room

no swimming pool for the kids.

i made a reservation for four people (two adults and two kids), but when we arrived, our room had only one full bed

friendly staff. breakfast was good. comfortable bed.

pool was clean and pleasant

room was clean and comfortable check in staff had bad attitude and no help with early check in

out for the grumpy granny working breakfast

not take part in breakfast, but it smelled good

reached late night and i was given with a room where we encountered several roaches in the kitchen area and also the beds were not clean

there were no towels at the pool and it closed at 10 pm

info of rules about checkout or pool in room

large room, pet friendly, indoor pool, nice staff.

loved the room, the bed was very comfortable and the full kitchen was very convenient

wish the shuttle was able to travel further than 2 miles, i felt uneasy taking the red line back to the

coffee in the room, gym and pool available, free shuttle service breakfast available

my children and i love the gym was open 24 hours

the shuttle and valet parking are terrific bonuses

it had great facilities, including 24/7 gym, breakfast...

laundry, parking, dining locations are convenient and meet my needs

uncarpeted no early check in, kind of sour man from india or pakistan on desk

breakfast was good

breakfast was awesome

the breakfast was horrible, but the food was available all day and night—food like juice, cereal,

breakfast. and the room was clean bed very comfortable

although the breakfast area was open at all times, it was minimal

liked that the pool was heated, made it easy for me to bring my 2 littles in and it stayed open until 11 what a

staff was phenomenal! pool was warm!

staff was very friendly, breakfast excellent, shower was goid, and room was clean. it was quiet.

the breakfast is what i call a full breakfast

pool was not available, microwave didn't work properly, no in room phone and the elevator was

breakfast and wifi

breakfast was fine - no bacon & eggs but lots of other variety

minor, but it would have been nice to have scrambled eggs and sausage or bacon as an option for breakfast, but what they did offer was good

very clean. great staff. fresh and hot breakfast

was generally quiet with ample parking