wifi is poor in my room

wifi does not work in all of the rooms

halls smelt like mildew, no wifi, mildew on the shower curtain, only one bath towel in the room, no

likewise, our requests to correct our inability to get onto their wifi network were ignored-really poor service

out of order hot tub. out of order door locks and bathroom. out of order elevators. wifi issues

the free breakfast was very good, lots of choices and drink choices! loved it

we liked everything except the breakfast eve

only service dogs which ours is bit there were kids banking running screaming up and down hallways, which caused our dogs to bark

in the morning, phyllis was keeping the breakfast area stocked and then drove me to the car rental facility, gave me such great directions

the hostess in the breakfast room was not as professional as i would've expected.

good service. they have shuttle bus to the airport. very convenient

kitchen has a dishwasher but no dishes

shuttle to the airport was great

we appreciated being able to leave our car for a week, and for the excellent, on time shuttle service

unusually small shower. had a full kitchen but no glasses, dishes , silverware or cookware

were fumes from the laundry pervading the entire ground floor

comfortable beds and the staff was awesome especially at breakfast

also, there isn't a pool

location/ gym/ breakfast

breakfast and airport shuttle

the pool being open. the front desk associate was a doll! very helpful.

fitness center

location, breakfast was really good, staff was very pleasant

pool and location

breakfast sausage

the lamp was too bright to keep on for kids to sleep

my dad threw away my uneaten breakfast

breakfast staff were excellent

that's a plus when you're traveling with kids/family

breakfast was great. staff was friendly and so helpful.

the breakfast was only oatmeal

the small kitchen, including refrigerator and a microwave was a super plus, i loved that

liked best that the room was a nice size and included a kitchen sink and stove and other things that make a hotel stay enjoyable

i do not recommend this hotel, with no amenities other than laundry room, to light sleepers and/or people with allergies to cigarette smoke

instead they have in the room stove, refrigerator, cabinets, i can say like a mini kitchen and we can cook

part of hotel under construction, pool and hottub looked a bit dated.

they have a restaurant and a bar on site with great food

walikg distance to a nice local bar for

hotel was clean, staff was friendly and my kids enjoyed the indoor pool.

there was lots of yelling kids at pool

maybe more breakfast variety

coffee station. very clean. nice vending area and gym.

size accommodations for traveling family- big living space, full kitchen with loaner cookware available, and staff was helpful

breakfast a bit skimpy

unsafe and barely slept the elevator was gross with spilled food covering the floor 4 pieces of gym equipment the 2 that i would have used did not work the tv was

the hotel was well-kept, room is excellent and breakfast well done

thought they’d have fresh breakfast but i understand that due to covid and all it wasn’t allowed at the moment but i was

he was able to find one bar in the laundry room

there was a fitness room right down the hallway from our room

the fitness room was too warm with only 2 machines.

hotel staff was very friendly, the room was very comfortable and clean, it had cistine and kitchen

even asking loney (not sure if i spelled that correctly) called his supervisor and had the pet fee waived for me, which was a very gracious gesture and truly appreciated

pool and tennis court is available. it felt like a safe location.

only two bath towels and no towels for the pool. there is only one coffee cup in the room.

the full kitchen was very convenient

shuttle from the airport picked us up

of the pool and the privacy of the use during pandemic

also had free shuttle service to the hotel from the airport and to the rental car center

having a separate sleeping area from the living room/kitchen and dining area i so nice

the airport shuttle was awesome

traveling whit my kids for two nights and no microwave and fridge

so my kids missed out on schooling because of it

from the reception it smells very bad with a lot of smoke, unsafe for any family with kids

thank lisa, the front desk manager for her help in organising early check in so i could have day rest after a long overnight journey before my flight out of cle

i loved that there was no pet fee.

across the street kmart and a see redtaurants, ice machine works i was surprise and they have laundry

had to wait for them from laundry i was told

had everything i need including laundry

u have to walk outside to go to the main lobby for breakfast

clean good location would like full kitchen and complimentary breakfast

the staff i encountered was nice; they have a breakfast of eggs, sausage, waffles, cereal, bagels, and toast

the included refrigerator was also equipped with a good-sized freezer section and the included breakfast was hot and sufficient to get you through the morning

you even get a full breakfast with belgian waffles

shuttle to airport was awesome

derrick at the front desk and the ladies in the breakfast area were exceptional

the hotel also has a very large gym -- 3 treadmills, 3 ellipticals, free weights, yoga mats, etc

kids hated it was no free breakfast they said why no free breakfast when you pay so much to

pool and spa were closed

calling front desk, they immediately sent the shuttle to airport then at the property they were so friendly and helpful room was spacious and

we didn't know the shuttle ran only once an hour, so the staff was kind enough to give us an off schedule ride, and

everything plus the breakfast ud83dude0b

the breakfast is good and hot nice place to eat.

close to the airport which worked very well for us to get there for our flight with the shuttle

convenience of a full kitchen

location , cleanliness, suite with kitchen

loved the kitchen facilities, which we took full advantage of

great laundry facilities and easy on and off the highway

great having the laundry room but many of the machines were broken

pool was closed but due to covid

was great, kids loved the pool, room was very nice for a family of four

nice n clean. almost a full kitchen. good breakfast

comfy room with seating and a kitchen

the room kitchen

was a comfortable bed, the room was set up well, the breakfast was delicious

breakfast was good as well

parking

parking was limited

the hotel was beautiful! very clean and quiet. breakfast was fantastic!

room had a little kitchenette

i liked kitchen area in room

very clean, blankets and comforters clearly not washed frequently, light bulb in kitchenette area burned

has laundry room

the kitchen area

only thing i could see that could've been better is better breakfast selections

dirty and breakfast was skimpy. not even a hard boiled egg.

the breakfast selection was small

breakfast needs vamped up. makes a difference if i come back. too much noise after midnight.

beds and pillows are very comfortable; friendly staff; good location for my purposes; breakfast available

great sized room with a nice little kitchen and livingroom area

easy check-in, great coffee in the lobby, nice breakfast room

breakfast was a little lacking. wish there had been an egg option.

friendly staff, clean, nice continental breakfast, plenty of parking.

decent breakfast

friendly staff, airport shuttle, breakfast, everything seemed new and clean.

nice complimentary breakfast and free airport shuttle

included breakfast was very satisfactory

pool was a little on the cool side and the pool was also too small

clean friendly staff airport shuttle

we also enjoyed having a little kitchenette

too many people smoking weed and then going inside laundry room/ gym and leaving a stink of skunk which makes using the gym impossible

tv channels, office room, on house coffee and tea, gym it has everything except breakfast but there is a small kitchen with all appliances

the kitchenette which helped me save money, and the small convenient store inside the hotel

the gym was nice. very current machinery

breakfast could have been better

laundry facilities were good

plus the continental breakfast was nice

down i found was there was no change machine in the laundry room

had a room w small kitchen area and it was clean, spacious and very comfortable

free wifi and free parking added bonuses

good wifi, easy to connect and good coverage

adequate wifi

location, room size, free wifi.

hotel was quiet. elevator was pretty quick. wifi was better than neighboring properties.

shuttle picked us up at the car return

this hotel was so clean, the staff was so kind. the pool was clean.

not enough vending machines and no pool

room,beautiful shower,beautiful pool and lobby,the room was small but you couldn't really tell because of the way its

also loved the free laundry

no shuttle available before 6am

the pool was fun not over crowded.we enjoyed are time there.

the free breakfast in the morning and the free shuttle to the airport in the morning,however, saying that i must admit shaving 6 people and a lot

pool,breakfast i think everything use was ok

i didnt like the laundry room so much. the dryer didnt dry my clothes on the first cycle.

i couldn't get connected to wifi and i only got 1 key this time

wifi worked and was easy to access

slow wifi

wifi signal a bit weak

great stay, however wifi is not all that it can be

it's unavoidable because of the corona, but i was happy if i had breakfast because it had a nice kitchen and dining room, so i could have a light meal

the common rooms and kitchen were perfectly stocked and made for a cozy stay

), super clean, decor is charming, had everything i need (a fully equipped kitchen and a guest bathroom on the first main floor)

the kitchen was big and well appointed

is no breakfast, just a communal kitchen

the pool was closed, the bistro restaurant was closed, no breakfast, and the fitness center was limited to one person at a time

very clean, comfortable bed, professional staff & nice fitness room.

the swim pool and hot tub were very relaxing. the bed in my room was very comfortable.

really nice fitness area

the pool and dining room was closed because the virus but the room was wonderful and for cheap.

nice pool but cold

ice dispenser on one side not working and no pool info about swimming hours

pool not open

friendly staff, room adequate pool was open!

pool

did not utilize the pool or other “amenities” of the hotel, so i have no review on that

we didn't use it, the pool looked as though the bottom had not been cleaned in a while

i love the kitchenette

the kitchen was

buffet was unavailable due to covid but the hotel sill provided a bagged breakfast

loved having the kitchen and the bed was super comfy!

the gym and the indoor swimming pool

shower without tub plenty of towels great kitchen comfy bed

breakfast bar wasn't fully open or the pool

even though i didn't use them, the fitness area and pool looked nice as well

did not inform about the whereabouts of fitness center, breakfast time, internet wifi, no mention of complimentary snack until asked, late check outs only extended to 30 minutes

wifi was sketchy

the staff members are friendly, the room is comfortable and quiet and the wifi works well

wifi was slow and unreliable for a business traveler

the wifi worked very well for my laptop but not on my iphone - not sure why

the gym was super small and very little equipment

our room had a full kitchen, extra chairs and was comfortable. the staff seemed friendly.

the breakfasts were amazing

room offered kitchenette.

gym

dog barking for two of the 4 nights kids running everywhere playing tag late at night i asked for coffee and they said they would fill

pool closed when restrictions lifted in ohio. bag breakfast terrible.

over priced and pool outside not indoors. it was pouring so we couldn't enjoy anything outside.

the full kitchen was an asset

super nice and easy kitchen

i like that we can open the window for fresh air. also like the laundry facilities.

breakfast bar attendant

the room was amazing my cousin had a room across the hall from mine and her room was great the pool and hot tub was

we booked the room to have alone time away from the kids at home

there were tons of kids in the hot tub, shouting and splashing

i could not connect through the ethernet cable provided in my room or through the wifi and i was confused as to why a ethernet cord was provided for connection but when i would try

the free wifi was difficult to get on

our room did not have access to 'free wifi' as advertised.

comfy bed. clean room. wifi.

wifi was not secure, very slow or non existent connection

in the hallway that was falling down, hair on the bed and a shower that looked like an old gym locker room

pool was closed, restaurant was closed, people partying in hallway till 2 in the morning

there is also a gym and an indoor pool which was nice

tub not operational, (was really looking forward to a hot tub), pool water was cloudy, elevator doors shut too quickly, exterior room windows were very dirty, didn

hot tub was down and no breakfast lol like they said

chlorine smell was super strong in the pool area

pool and spa was under maintenance. but i didn t think it would be open after the pandemic

eyes burning and some kids in out group broke out in rashes

clean, convenient location, has a pool and fitness room, includes breakfast, snacks and light meals available in the evening, can

the next day my kids got an ear infection

my bed was extremely comfortable and it was great having a kitchen to prepare and reheat meals

i loved the kitchen option, bathroom & amenities were nice

free laundry services, clean, spacious

24/7 free laundry, bet was comfy and decent shower

no breakfast, no pool in which you advertised online

it was easy to find off the highway. the room was clean upon first glance, good wifi, and cable.

the wifi worked well.

free wifi, no breakfast, rooms were dark/dim whole hotel outdated location mediocre not worth the price

and the long walk to my room had me thinking about a change room request but i figured our tge parking situation that put me very close to my room

a face mask and practicing proper covid mitigation tactics through out the hotel, maintenance, room service, front desk no where

room was clean and comfortable check in staff had bad attitude and no help with early check in

not take part in breakfast, but it smelled good

the bed was comfortable and it was nice that they served breakfast in the morning

the pool was under construction not that we planned on using it.

the breakfast was really good

lot of door slamming in the building, dogs barking, and kids running and playing loudly after

no swimming pool for the kids.

breakfast wasn't good at all

i made a reservation for four people (two adults and two kids), but when we arrived, our room had only one full bed

they dont have a pool and don't say when breakfast start and ends

and my wifi never got connected

i was exhausted and wanted to check a few things on wifi and just unwind

wifi connection

great wifi connection, large comfortable and beautiful

room spacious, good wifi, attentive staff, quiet room, easy for uber pick up, easy parking

the bar and other common areas had a luxury feel to them and everything was so nice and clean

we always request extra pillows and blankets for the kids and they had them ready in our room when we arrived

location was perfect, right next to the popular 4th street and all the restaurants/bars we wanted to go to

i wish the bar was open a little later;)

had called three times requesting early check in, room wasn’t ready after being assured it would be

bar and restaurant staff was very friendly and accommodating

the hotel was very clean, bar and food was great.

it was our first time adding the breakfast to the reservation and it was worth it

a very surprised that i had to pay for breakfast

the breakfast was excellent. bed was comfy loved all the pillows. will stay again

the wifi was very slow and to pay an extra for having the speed is not appropriate

no wifi in room. penthouse was very disappointing.

we stayed two different nights in two different rooms and had trouble with wifi and tv in one of the rooms, but no problems in the other room

beds were too soft. no microwave in the room. basic wifi to check email was bad

wifi, slow

are pet friendly, have no pet fee, have valet parking, and the rooms are just so beautiful

we took the free early check in

was affordable but i wish there was an age limit on the hot tub as the kids were being inappropriate and making me uncomfortable

and my wife and i loved that there was a bar downstairs

happy hour, big room, clean, nice pool, close to restaurants and bars!

breakfast was really good and it was perfect location.

a lot of nice venues in hotel. gym was great. great location.

atmosphere, clean room, very professional and helpful staff, nice restaurant and great cocktail bar - walking distance to the q

the rood top bar is an experience and i loved

vault bar not open on sunday

the amenities such as the roof top bar and downstairs restaurant were out of this world

wifi did not work at all . breakfast and parking were expensive add-ons to this trip

wifi you have to pay for

wifi was out.. the tv didn t work..

wifi did not work well!!

amenities, had to join hilton honors to get wifi

it was nice and quiet and the kids were very comfortable and everything was walking distance

some of our friends said it was loud at night in the hallways with kids running

the gym

location and the breakfast

also my kids were disappointed by the lack of a

the bed was very comfortable. the poor and spa were clean and well maintained.

breakfast was pricy but delicious!

service left however they brought up the sheets and towels and left them on the bed with a free breakfast which was very nice

clean, great location and early check in and late checkout.

indoor pool, jacuzzi and gym

the room was smelly. the bathroom was full of hairs. the gym had damaged machines.

this was a suite - if we had stayed with other people in the room or even just kids, we’d still be showering where everyone can see us

didn’t get in until 2am and they gave us a late check out

breakfast area was hard to find

breakfast was good, the shuttle bus and driver was great.very accomadating

i never had a chance to have the breakfast

breakfast was full on good

beautiful hotel, nice pool, wonderful breakfast.

i liked the fact that a full breakfast was included in the price.

breakfast food was cheap, not real eggs

breakfast was a helpful plus

proximity to family and friends, great breakfast, friendly staff

the hot breakfast was great. we used the breakfast area for a sit down dinner one night.

the lady in the breakfast room was super nice

i didn[t expect the breakfast that you offered. it was great!

convenient location to lake. room to park boat. friendly staff

pool area

clean heated pool inside

the pool was clean

pool, hot tub, and gym were great

the ice machine had calcium build up, and although they did have a washing machine (1) they laundry room was filthy, and i found a razor in the dryer

love the convenience of the kitchen in each suite and closeness to the the shopping and hockey arena

the outdoor pool was awesome

the onsite laundry facility came in handy, as we were there for a week

location, build of complex front desk girls were very sweet and helpful water fountain in 24 hr gym saved me from dehydrating balcony + sofa bed were a nice

liked having laundry facilities available.

nice room, kitchen being available was a huge plus.

staff was friendly and helpful, laundry room had 3 washers and 4

location, amenities including laundry, room layout, price

it is nothing fancy but very lean and my room had a kitchenette and was quite spacious

a lot of space, including a big living room and a full kitchen

and despite the sign in the gym saying “complimentary earbuds available at the desk,” they were out

- neighborhood was a little scary - they don’t sell laundry detergent

we had to go and book another hotel to spend the night, since i have kids i can't put them in a risk sleeping on their rooms

would have been nice to have a bathtub and maybe a pool for my kids, but hey, the hotel didn't smell like chlorine or mold

the gym is exceptional: really good equipment, including a peleton bike

laundry, parking, dining locations are convenient and meet my needs

uncarpeted no early check in, kind of sour man from india or pakistan on desk

did not eat breakfast there, but the offerings were pancakes, yogurt, cereal, bagels, muffins, and toast

the breakfast was horrible, but the food was available all day and night—food like juice, cereal,

food/gas nearby as well as continental breakfast

although the breakfast area was open at all times, it was minimal

the staff was helpful and friendly. the breakfast was good.

wifi was hit or miss.

free wifi

wifi did not work

the wifi connect needed fixing

ifi ) , the services of the catering in limited time while that is international hotel ,, the

the pool did not look as clean as it should, and the bed linen in my room had blood stain.

reached late night and i was given with a room where we encountered several roaches in the kitchen area and also the beds were not clean

spacious room with full kitchen and a better bed.

breakfast was delicious with plenty of variety

the kitchen with bar

thoughtful for anyone needing to say longer: access to washer / driver, cooking facilities, kitchen, desk

location was perfect with free shuttle to cleveland clinic and back

the room was cozy and the kitchen area was what i hoped it would be

was noisy kids that were running and jumping both nights i was there not the fault of the

the rooms are very well kept and i love the bar with stools in the rooms

the shuttle and valet parking are terrific bonuses

being near hospital & having shuttle was essential

the shuttle and the friendliness of the staff.

free shuttle services were offered which helped take away some of the stress

wish the shuttle was able to travel further than 2 miles, i felt uneasy taking the red line back to the

breakfast and wifi

and we had to place the two chairs from the room in front of the door as extra security parking lot needs a lot more

the breakfast eggs were fluffy. the staff very polite and helpful.

parking lot very empty

the breakfast was good.

only a few items at breakfast but well organized and well staffed

suite, the breakfast area and the lobby are larger than they appeared in the on line pictures

cookies and popcorn at check in. new construction. great breakfast and breakfast hostess.

the beds were very comfortable and the breakfast was awesome

breakfast was great, everything one would need to start the day

very clean and nice breakfast

pool heat was broken the first night i was there and closed the second night i was there

was very clean, staff was friendly and helpful, pool was small but our kids liked it, good breakfast choices (something for everyone), beds were

the beds were comfortable, the rooms were nice. the pool was pretty big, good breakfast.

the pool was to cold need to fix heater