the kitchenette came in handy the location the value accept pets

had a small kitchen sink (though not a kitchen)

the kitchen area

has laundry room

i liked kitchen area in room

waffles for breakfast, nice touch! free shuttle to the airport, great!

no breakfast provided.

could definitely use some upgrades. it was fine but kids concerning after dark.

had to wait 20 mins after driving 12 hours with two young kids just to check in

they offer free shuttle to and from the airport and the free breakfast was pretty decent

there was lots of yelling kids at pool

also, as a person who uses (or tries to use) the shower grab bars: why do hotels put them where they cannot safely be used

walikg distance to a nice local bar for

i did not use the fitness center but i did not like how it was inside the pool area either

the pool and hot tub were really nice

pool was a little on the cool side and the pool was also too small

indoor pool—would like it if the windows could be opened in the summer months

pool wasn't open

included breakfast was very satisfactory

good shuttle service. got a shuttle to the mall nearby and back.

access to laundry room/ gym and no extra charges

the kitchenette which helped me save money, and the small convenient store inside the hotel

full kitchenette, wifi and even a small laundry room onsite

beyond that, the rooms are clean, and well-maintained, free laundry facilities, each room comes with a kitchenette, and they just put new frig & dishwashers in

plus it had other amenities, like a fridge, hot plate, and kitchen sink

) was collecting laundry from the laundry room

she was doing laundry and was gone for around 10 minutes

was expecting a kitchen that had a few more items that allowed me to cook my own meals

grab and go breakfast which i wasn't at all expecting considering the price i paid for the room

i had a large refrigerator, stove too, microwave and kitchen sink

free wifi and free parking added bonuses

free parking, free wifi

wifi stopped working for 8 hours

good wifi, easy to connect and good coverage

hotel could certainly use an update and wifi could be faster.

that i have to leave before breakfast

warm, the bathroom is obviously old and not well maintained and the tub is dirty, there is dirty laundry in a bin in the hall

the free breakfast in the morning and the free shuttle to the airport in the morning,however, saying that i must admit shaving 6 people and a lot

no shuttle available before 6am

though it was a way from the airport, the free shuttle to the airport was on time and the drive was good

the staff were all very friendly and accomodating. the airport shuttle was very convienient

this hotel was so clean, the staff was so kind. the pool was clean.

didnt like the bar area, very small

great staff, comfy beds, no pet fee (yay

not enough vending machines and no pool

didn't use the wifi

slow wifi

decent wifi, basic continental breakfast, across street from the great northern mall and every type of

do'nt work , the vent fan in the bathroom sounds like a popcorn maker machine on steroids the wifi is so slow it times out and do'nt connect ect

great stay, however wifi is not all that it can be

the pool was great

ice dispenser on one side not working and no pool info about swimming hours

friendly staff, room adequate pool was open!

pool

pool always closed

very comfortartabe, nice indoor pool.

pool wasn't open

the pool was closed, the bistro restaurant was closed, no breakfast, and the fitness center was limited to one person at a time

pool was closed sadly

even though i couldn't enjoy the pool and the dinning room, it was still a great experience

spacious clean well equipped rooms. free breakfast and nearby walkable restaurants next door.

no breakfast

buffet was unavailable due to covid but the hotel sill provided a bagged breakfast

love rooms with kitchenettes

we did not utilize the pool or other “amenities” of the hotel, so i have no review on that

wasn’t more handicap parking & there wasn’t a hot tub or pool

i loved the convenience and the ability to get shuttled to the airport! everyone was super nice!

convenient location, close to public transportations, clean, friendly staff, gym.

great breakfast, great people, great place.

breakfast was very good, lots of options, rooms were very clean as well as the hotel, everyone was

very quiet and great wifi

wifi did not work on the 1st floor. informed people at front desk but they seemed confused.

wifi is poor in my room

likewise, our requests to correct our inability to get onto their wifi network were ignored-really poor service

wifi does not work in all of the rooms

again, cleanliness was a major concern, unstocked kitchenette was an inconvenience, but the staff was pleasant

very clean. staff were all so friendly and real. and that heated pool….. spectacular!

breakfast was amazing, the staff, super friendly, and the shuttle experience to the airport was awesome

it was very clean and had a pool for my kids to swim and our room was in the perfect spot

clean..close to airport..shuttle ride..nice shower ..

great variety for breakfast

-free parking - the pool (to relax, it’s not an olympic pool) -close to

good facilities; however, what i liked the most was the customer service, from the reception, breakfast area, to those who clean the rooms

in the morning, phyllis was keeping the breakfast area stocked and then drove me to the car rental facility, gave me such great directions

pool was under renovation during our stay

thought the pool and exercise facility could have been better

they better expand the gym instead of having this, so called, pool

not a very good reception area for checking in not separate from bar and dining

i liked the fact that a full breakfast was included in the price.

i guess if i had to complain about something, i wish they had a bigger pool

the lady in the breakfast room was super nice

breakfast was a helpful plus

the hot breakfast was great. we used the breakfast area for a sit down dinner one night.

breakfast was great

was happy to be able to workout in gym and thankful for the coffee and bagged breakfast snacks during covid

convenient location to lake. room to park boat. friendly staff

bugs in the first room i checked into, the second room they put me in had the last guest dirty laundry still in the room

the pool was clean

pool, hot tub, and gym were great

indoor pool was not open, but not because of double tree

the bar in the lobby and also the food there; the buffet breakfast was outstanding

dont plan on clean laundry

liked most of it but didn't try the breakfast or pool.

kitchen amenities were very nice, bed was super comfortable

clean rooms. the staff did a great job of accommodating my request for early check in.

gym is very very basic.

the woman working the front desk was amazing. pool was clean, rooms were clean.

shuttle from the airport picked us up

literally the only thing i would suggest is that the pool heat be turned up. it was quite cold.

the airport shuttle was awesome

quietness of rooms and good breakfasts.

never got around to breakfast.

it was clean beautiful and plenty for the kids to do in the area.

was a comfortable bed, the room was set up well, the breakfast was delicious

it was clean beautiful and plenty for the kids to do in the area.

the staff in the morning for breakfast was very friendly

kitchen

the full sized refrigerator and freezer. loved the kitchen and dishwasher

full kitchen

it is nothing fancy but very lean and my room had a kitchenette and was quite spacious

good location directly off highway with nice kitchen.

fitness center is closed as well

fitness center was closed due to ac problems and the ice machine was down also due to ac

great to have breakfast when you wake up on cite before starting day

there was a fitness room right down the hallway from our room

breakfast could have been better waffle makers never cleaned gravy pan had the same gravy in it 2

kitchen should come with dishes instead of having to ask for each thing you need

value was outstanding. huge room with kitchen.

love the suites with a full kitchen! very handy.

was no laundry soap in the dispenser to do laundry had to go out buy your own not cool

maybe more breakfast variety

room had an odor of previous guests cooking and dirty laundry

gym space was dirty and restrooms did not work in gym-no running

pool and tennis court is available. it felt like a safe location.

the staff was nice. the rooms was big. the pool was awesome

hotel staff was very friendly, the room was very comfortable and clean, it had cistine and kitchen

across the street kmart and a see redtaurants, ice machine works i was surprise and they have laundry

i loved that there was no pet fee.

had everything i need including laundry

had to wait for them from laundry i was told

kids hated it was no free breakfast they said why no free breakfast when you pay so much to

they assigned us a room in the same hallway with some kids from a hockey team

everything me and the kids enjoy it ❤️

all the stay was good, but there where kids running the halls making all kinds of noise that was coming through to the walls and couldn't

shuttle service , bar

the staff i encountered was nice; they have a breakfast of eggs, sausage, waffles, cereal, bagels, and toast

a real breakfast, eggs, waffles, toast, bagels, cereals etc

the included refrigerator was also equipped with a good-sized freezer section and the included breakfast was hot and sufficient to get you through the morning

maybe a few more options for breakfast meat & fruit besides only sausage links and apples

breakfast and night staff were excellent

from the reception it smells very bad with a lot of smoke, unsafe for any family with kids

so my kids missed out on schooling because of it

thank lisa, the front desk manager for her help in organising early check in so i could have day rest after a long overnight journey before my flight out of cle

traveling whit my kids for two nights and no microwave and fridge

my grandson loved that the pool was open this year and he loved the weight room

i wish the pool and hot tub were open.

breakfast is fine, same goes for the gym

the gym and pool were nice and the location was great. it was clean and the price was right.

spacious room, with great cabinetry/countertops, and a superb kitchenette that even had a dishwasher

great laundry facilities and easy on and off the highway

breakfast could be better, but save money cooking on kitchen.

the kitchen area was my favorite

the room was equipped with a full kitchen as well

convenience of a full kitchen

breakfast sausage

breakfast included was perfect

and had to get to the airport early so we didn't use most of the amenities, but we did use the pool and that area was nicely stocked with towels and clean

pool was great and breakfast was exceptional especially with kids!

the breakfast was fresh, hot, and had items other hotels did not

instead they have in the room stove, refrigerator, cabinets, i can say like a mini kitchen and we can cook

liked best that the room was a nice size and included a kitchen sink and stove and other things that make a hotel stay enjoyable

the small kitchen, including refrigerator and a microwave was a super plus, i loved that

the full-service kitchen

the breakfast was only oatmeal

breakfast staff were excellent

pool was on the smaller size

breakfast was great. staff was friendly and so helpful.

breakfast, room, accommodations!

there is a nice small pool for the kids to play in as well

bar being in the lobby and closing at 10pm on saturday night

pool was gross

there were no towels at the pool and it closed at 10 pm

love that there is a small bar right in the lobby so after a long day of traveling you don't have to leave the property

the pool did not look as clean as it should, and the bed linen in my room had blood stain.

beds and pillows are very comfortable; friendly staff; good location for my purposes; breakfast available

dirty and breakfast was skimpy. not even a hard boiled egg.

the breakfast

unsafe, drug dealers, stains, broken door locks, no conf room, no fitness room

the early check in/late check out

breakfast was a bit heavy on the carbs and i really would have liked a guide to the tv channels

friendly staff, clean, nice continental breakfast, plenty of parking.

our room was clean and the waffles at the free breakfast were superb

the breakfast room was a bit small so it felt crowded.

the breakfast room is clean and well stocked with instant oatmeal, cold cereals, waffles, fresh fruit,

laundry, parking, dining locations are convenient and meet my needs

uncarpeted no early check in, kind of sour man from india or pakistan on desk

breakfast was good

although the breakfast area was open at all times, it was minimal

the staff was helpful and friendly. the breakfast was good.

did not eat breakfast there, but the offerings were pancakes, yogurt, cereal, bagels, muffins, and toast

the breakfast was horrible, but the food was available all day and night—food like juice, cereal,

is no food service but a complete kitchen for any one to use

), super clean, decor is charming, had everything i need (a fully equipped kitchen and a guest bathroom on the first main floor)

it's unavoidable because of the corona, but i was happy if i had breakfast because it had a nice kitchen and dining room, so i could have a light meal

beautiful building, cozy room, amazing location, kitchen available for use!

the bed is super comfortable and i loved having a deep whirl pool tub in our private bathroom

staff was phenomenal! pool was warm!

the breakfast is what i call a full breakfast

staff was very friendly, breakfast excellent, shower was goid, and room was clean. it was quiet.

pool was closed. looked like it was closed for repairs rather than covid.

like the idea has inside pool with family allways enyoy it

our room did not have access to 'free wifi' as advertised.

comfy bed. clean room. wifi.

the free wifi was difficult to get on

wifi was not secure, very slow or non existent connection

i could not connect through the ethernet cable provided in my room or through the wifi and i was confused as to why a ethernet cord was provided for connection but when i would try

wifi connection is appalling not even able to check in for return flights had to go to a nearby bar

wifi was very poor in our room

beds were too soft. no microwave in the room. basic wifi to check email was bad

the wifi was very slow and to pay an extra for having the speed is not appropriate

we stayed two different nights in two different rooms and had trouble with wifi and tv in one of the rooms, but no problems in the other room

the gym was nice too

my granddaughter used the gym and said it was good

male staff member at bar during dinner snack time was rude

perfect to travel with kids. has crib on request. close to parks

kids running down hall was very loud because of no soft surfaces.

awesome location, excellent room, and amazing breakfast.

had called three times requesting early check in, room wasn’t ready after being assured it would be

plenty of room, nice kitchen

to look around the room for the trash cans, that had been put into the bath vanity, and a kitchen

the room was right above a loud bar that was open until 2 am

are pet friendly, have no pet fee, have valet parking, and the rooms are just so beautiful

in regards to local places to eat, i visited the city tap bar which i would highly recommend and it was only yards away

it was our first time adding the breakfast to the reservation and it was worth it

could have been some toast with the breakfast buffet

very close to guardians stadium. great bar/breakfast restaurant. friendly staff

bar and restaurant staff was very friendly and accommodating

only complaint... no guide on the tv for the kids.

location, excellent breakfast, nice gym, nice place to hang out in the lobby area, close to the marathon

hotel has excelent localizatio , and with excelent rooms and spaces, a good gym, a beautiful church in front of it, easy to go by uber or lift

location and the breakfast

breakfast is always good

vault bar not open on sunday

every person we encountered from wait staff, bar tenders to housekeeping staff were amazing

stayed at metropolitan at the 9 for a concert; before the concert we went to the ledger bar - michael was such a phenomenal bartender that we decided to go back after the concert

atmosphere, clean room, very professional and helpful staff, nice restaurant and great cocktail bar - walking distance to the q

a lot of nice venues in hotel. gym was great. great location.

- and everything was an additional cost except wifi

amenities, had to join hilton honors to get wifi

wifi was out.. the tv didn t work..

my wifi kept shutting down.

i like having free wifi

lots of activity; holiday lights, pop up bar at jack casino, dinner at mabel’s, cavs game

the bed was very comfortable. the poor and spa were clean and well maintained.

clean, great location and early check in and late checkout.

pool and spa were used, as was the gym

breakfast, gym, friendly hotel staff / front desk

liked how they opened the pool with covid 19

i like having two rooms= a bedroom and a kitchen/common area.

pool is run on a schedule due to covid and the schedule was full upon arrival

loved it. great suite, private, quiet, clean, great ac! great kitchen!

great breakfast

also the shuttle service to cleveland clinic hospital is god sent

a lot of different foods waffles bacon sausages muffins yogurt eggs juice coffee they also had a shuttle bus that takes you to the cleveland

only thing i didn’t like was the gym equipment was actually down and there wasn’t a usb port for iphones other than that it was a

no gym or swiming pool

breakfast was good, the shuttle bus and driver was great.very accomadating

the pool is currently closed but the gym is open 24 hours

that being said, we enjoyed staying in after meetings & spending time together with the kitchen at our disposal

breakfast

they let me have late check out because i wasn’t allowed to go to my husbands appointment at the cleveland clinic

the gym and the indoor swimming pool

wifi was sketchy

wifi did not work most of the stay

direct tv difficult to use and no nbc watched game on tablet. wifi kept interrupting

wifi was slow and unreliable for a business traveler

the staff members are friendly, the room is comfortable and quiet and the wifi works well

when i went down to buy one of the cookies they sell at the front desk, she ran back to the kitchen to get a fresh baked one instead

i was especially grateful for the gentleman at breakfast

i liked that there was a little kitchen area in our room.

good - many restraurants close - very warm staff - king room was great, perfect for business - gym and pool available if

i had chicken club wrap from the kitchen

we did not get to use the pool or kitchen inside the room

that it didn’t have a indoor pool

i liked the kitchen and how clean and spacious and quiet it was

friendly staff, clean room, spacious homelike suites/rooms, kitchenette w/ all the cooking utensils you'll need to cook a meal there in the room

outdoor pool offered some quality relax time before some gruelling tail gating at the foo fighter concert

the room was amazing my cousin had a room across the hall from mine and her room was great the pool and hot tub was

relaxing the hrs for the pool i love because it gave me and my family time in with out a lot of kids or

the hot tub was nice and the pool area very nice

there were tons of kids in the hot tub, shouting and splashing

last night kids were running down the hall, opening and shutting doors

tub not operational, (was really looking forward to a hot tub), pool water was cloudy, elevator doors shut too quickly, exterior room windows were very dirty, didn

pool not working

breakfast was very empty

there is also a gym and an indoor pool which was nice

staff easy check in and check out clean room nice variety for breakfast no issues during the

luckily the breakfast buffet opened by six a m with nice fresh coffee

bar was never open during our visit, hot tub had no water with a closed sign, had to get front desk

kids loved the trundle bed

the next day my kids got an ear infection

the next day my kids got an ear infection

up with some friends for dinner but the rest of the meals we figured we’d benefit from having a kitchen

free laundry services, clean, spacious

24/7 free laundry, bet was comfy and decent shower

nice kitchen area with pots, plates and utensils

the pool is warm and the hotel is near good food and places to shop.

it was easy to find off the highway. the room was clean upon first glance, good wifi, and cable.

the wifi worked well.

free wifi, no breakfast, rooms were dark/dim whole hotel outdated location mediocre not worth the price

but we always got whatever we asked for cleaning wise and room service wise

the pool was closed.

the pool was under construction not that we planned on using it.

the breakfast was wonderful, and the young man that was in charge of it was very friendly and polite to

out for the grumpy granny working breakfast

no indoor pool

pool was nice

breakfast was fair

i made a reservation for four people (two adults and two kids), but when we arrived, our room had only one full bed

grab and go breakfast uninspired though not surprising

they dont have a pool and don't say when breakfast start and ends

location, breakfast, nice and comfortable room

wifi is not really free and is not easy to get on. a lot of lobby noise in the living room area.

i was exhausted and wanted to check a few things on wifi and just unwind

no free wifi

there is also a $75 fee per day for wifi, parking and breakfast

great wifi connection, large comfortable and beautiful

great breakfast great stall pleas add flavored creamers to breakfast and coffee

the beds were very comfortable. the pool was nice and the breakfast was good.

loved the room and how big and clean it was. also the breakfast was great.

oh and the pool temp was perfect

was great and the breakfast was fantastic

pool could have been 82° to be more comfortable.

pool area is quite nice, but it might just need a bit of remodeling to match the quality of the

if u have to be at work before 8am u don't get breakfast or.the pool or the fitness room.

room was very clean. friendly staff and delicious breakfast with great hostess

location and great breakfast

very dirty and old. breakfast is super poor

basic continental breakfast options. nice to have for the price of room

pool was dirty, the staff was cool

ice cold when in it initially & took all night with heater on 85 degrees to finally warm up; the breakfast was ok but not exceptional

the pool was very cold

did not use pool or hot tub, free wifi worked well

desk staff were very pleasant, the included breakfast was good and plentiful i liked that free wifi was

parking lot was icy

first trip to the pool, unsupervised young kids jumping/diving in, running, splashing out of control

didn't get to use the pool but the area looked clean

jfriendly staff and nice rooms. loved the pancakes at breakfast!

there was a line for coffee, and kids were using it making a mess

- neighborhood was a little scary - they don’t sell laundry detergent

facilities and services, very good breakfast and great people

would have been nice to have a bathtub and maybe a pool for my kids, but hey, the hotel didn't smell like chlorine or mold

the breakfast is fabulous and the beds are so comfortable. the staff are always happy and nice

breakfast was fine

hot breakfast, friendly staff.

clean, fondly, cool, great breakfast, great value!

cleanliness, breakfast, kindness ud83dude0b

wifi did not work

no wifi

free wifi

to the clinic facilities, ease to access to everything, wifi connection

the pool,free wifi, having a restaurant on site, & a fridge in the room.