the television connection jumped around like bad wifi

needs more lighting in parking lot

they were very loud and let their kids run around and get loud in the hallways and in the center of the first floor area

the breakfast with the 'eggs your way' feature was a very nice feature

did not like that breakfast was not included and so expensive.

breakfast exceeds what's offered at other best western hotels ,and the spa tub bathroom is the best i've seen and better priced then other bestestern plus hotels

the breakfast was excellent-a wider variety of egg options than

the breakfast is awesome and the woman who handles the breakfast works so hard and is truly wonderful

the fitness room was closed

room was clean. breakfast was good.

hot breakfast was great

just fantastic if i could live there i would. breakfast, staff(all), just terrific

clean, good breakfast, helpful staff, 24-hour coffee and herbal tea.

breakfast was excellent as well

the breakfast should be until 10am at least for guest arriving late or on vacay

breakfast was great

in the time of covid i felt the the breakfast was more than exceptable

served a nice breakfast with a good variety of hot and cold items; even waffles

breakfast was ok not many varieties

very clean and spacious, staff is very polite. decent breakfast

cleanliness, friendly staff, excellent breakfast!

i was given a suite when i didn?t book a suite. it was so nice and the pool was too

pool a little small.

also, the laundry center was be helpful

beautiful garden and pool area

the indoor pool was the perfect place for the e kids to splash around.

and more equipment in the gym like cables

pool and gym

attached, barely keeping this from injuring someone (although the exposed screws could also hurt kids perhaps)

frigidaire for people that have kids/ long staying

early check in

love having the kitchen available

everything was amazing i really loved the kitchen area in the room..

the kitchen! convenience to shopping.

there is laundry on the premises, which also takes added stress away

pool needs work , there’s to missing tiles, and makes it look shady

breakfast

had to use a kitchen dish towel tried calling the desk but the phone was dead snowed overnight and had long walk

the convenience of having a kitchen really cute studio

clean and quiet. also, a very good breakfast.

was a sack for laundry but nothing to write on it with to make sure housekeeping knows which room it is

man in laundry room and strangers knocking on door late at night there are 2 prostitutes and a homeless

breakfast met expectation, stay met expectation

the laundry facilities detergent dispenser didn’t work and ate my money

breakfast area was tiny

dirty smelled, weak to no wifi at all

the wifi was terrible and the carpet didn't look clean.

better wifi and cleaner carpet.

breakfast was canceled without notice, leaving our kids hungry, which is unacceptable when traveling with children

the next day i realized it might have been one of the kids staying at the hotel

comfortable bed, free laundry and workout room right next to the laundry so i walked on the treadmill while i did the

nice gym, free laundry facilities, and well-stocked rooms

microwave and stove top they have all the pots and pans and plates they also have a free laundry facility and gym and free wi-fi

not fancy but it has a free gym and laundry facilities are also free

great staff, great location, free laundry room, great gym, no complaints

some reason neither my laptop nor phone could use the wifi

climbed stairs withuggage to third floor wifi sign in with last name and room number did not work

reliable hampton inn breakfast and wifi. beds wee comfortable.

wifi did not work properly. it seemed to be down.

parking lot had some pot holes & breakfast was just ok.

lobby- manager- breakfast and staff- room size- all room utilites (stove, microwave, refrigerator/freezer, stove,

breakfast was modest but ok

the gym had really expensive equipment

it's a great location for that quuck getaway and has a pool

in time, nice room, very clean ud83eudee7, nice private bathroom, breakfast ud83eudd5e included, pool access open 12h per day, microwave, refrigerator, iron, lock ud83dudd10 closet, sink, tv

wifi that was advertised for free and one of the reasons why i needed accommodations during travel

i was able to connect to the wifi easily

only thing i would complain about was the wifi, couldn t get it at all, even with the info they gave me, otherwise i enjoyed my stay

free wifi was fast location was great - could drive to a variety of places within 10

clean, comfortable, plenty of parking, good wifi and the staff was friendly.

ac, tv, and wifi were good

had room service for breakfast

the bar was subpar. food was not the greatest tasting.

parking accommodations was a nightmare

elevator was grimy and slow, the bar needs a bit of music

early check in was no problem

heated pool and basketball court very nice for the kids

surprised at the size of the accommodation, full kitchen, large bath.

kids enjoyed the pool, until 10pm a plus

kids enjoyed the pool, until 10pm a plus

the gym was awesome

clean, great location, tasty breakfast, cute pool and very very comfortable

the staff was amazing and super accommodating. everything was clean and the pool was great.

friendly staff, ease of check in/check out, clean room and great breakfast

pool could’ve been warmer and more towels

there was laundry available, gym was nice, room was spacious.

there was a gym

there is no pool, no gym, no restaurant or bar

i totally understand the corona era and things being closed, but the pool and gym were still closed

staff was very friendly and bed and towels were totally acceptable, gym available

there was gym and pool also office. as well as an in-house market .

breakfast was awesome

gym was well equipped --several treadmills, ellipticals, dumbbells, boss, swiss ball

my favorite part is always the breakfast; also the coffee/tea bar all night long.

very clean room, breakfast and location

cleanliness and the quality of the room. breakfast was very good as well.

said bar and restaurant, was false, it was a nite club and only open 1 day , that was the only reason

95, kids under $8

always greated with a friendly face good breakfast buffet

the breakfast is good and the lady who served the food for us was so polite

the bar and restaurant were closed

great wifi, in room coffee

industrial chic design. free parking and wifi. nice location

convenient location. good wifi.

wifi was very good, the bed was comfortable, and the food at the bv grill was very good and not

had the offered breakfast, bagels not the best and hard

pool busy with many kids party

cleanliness and breakfast was great

breakfast could use a bit of an upgrade. i would be willing to pay for better options.

they could not give us extra blankets for the pull out bed my kids had to sleep with sheets

full breakfast has a good variety, and it's really fun to people watch, especially families from many

very clean front desk was very friendly and we loved the hot tub and pool

really clean,friendly staff. pool area very clean and comfortable.

the swimming pool was fun for my families! we were here for a hockey event.

the walls are thin, could hear neighbors, especially their kids

loved the pool & spa too

it’s 9pm and we just checked in with 2 devastated kids

bad service customer service, bar service

love the late check out

gym was small, but they always are

pools , gym not open

was great, reception was great, housekeeping was great, breakfast was great

when i todo the room...supose include breakfast..but not was true..just have coffee

comfortable and breakfast smelled great but couldn’t stay to eat

the staff those girls are polite helpful very sweet the breakfast was excellent

the check in process was a breeze and the continental breakfast was very nice.

parking was great and wifi very accessible and strong signal

there was also free parking and free wifi

very clean room and all the essentials, excellent wifi

convenient, clean, good wifi, directv, comfortable bed.

parking was great and wifi very accessible and strong signal

pool is closed.

pool should be cleaner.

is clean,the staff is super efficient and friendly the breakfast was delicious with variety, delan front desk went above and beyond assisting us with

i loved the welcoming staff and absolutely loved the cleanliness the breakfast also was great!

no free breakfast for third party guests!

the cleanliness and the delicious breakfast.

nice hotel and good free breakfast

price, location, staff, cleanliness, efficiency,coffee, hot water availability 24 hours; healthy breakfast

very refreshing the facility was clean, breakfast was fresh and well stocked, dining area clean and again, all the staff was so very

very clean and spacious amazing staff quiet gym inside property

room across from noisy laundry room

i liked that it’s a good sports bar next door , and a mall across the street

laundry and gym room can be better

breakfast adequate, did not spend much time at hotel and did not use gym.

particular, just kids making so much noise on the 1 floor where i always seem to get a room at

i didn't get a chance to try the breakfast

no breakfast and the price.

breakfast was only juice and muffins..the room could use some improvement

breakfast was a donut or a bun

com advertises the rate includes breakfast, the location claims they stop serving breakfast since covid pandemia and never

breakfast was good , i enjoyed those crossiant , fruits

should has a free laundry plus the one there was not working right but it's ok

filthy breakfast bar with staff sitting in a corner watching but doing nothing to clean or replenish

pool was good

people smoking at the entries, hallways smells pot. the bar was only 1 day a week open

breakfast was coffee and plain slices of white bread

my kids loved the hot waffles and the staff was very friendly and helpful

had for breakfast one day was everything bagels and did not make an attempt to serve my family (2 kids and wife) anything but a banana

i wouldn't have stayed here as other places serve grab and go breakfast and maintain their gym's

my husband & i really enjoyed the buffet breakfast

we loved the spa tub

room had a heart shaped spa bath tub

wifi worked fine (that is important to me) i will be

was great - i needed an early check in and late check out, and they were very accommodating

location, ease of parking

old school customer service of an employee taking your bags from the car to your room and the room

well appointed room nice bar area convenient location

comfortable accommodations. great fitness facilities.

location but my husband and i were going away for the weekend to escape the kids so we brought everything we would need

was no breakfast being served when they advertise it would be, and you couldn't use the pool or gym other than that it was a good

loved the facilities, the gym is fantastic, the laundry room, and the elevators are very quick

, clean and great service; except the laundry room say one price and they charge another extremely expensive,

in particular, gym, pool, laundry were all great

the pool was closed. with covid restrictions being lifted, the pool should've been open.

also hot breakfast was good

breakfast, pool costumer service

there is a swimming pool form your use too

kitchen

the pool and gym not being opened as well as the to-go breakfast bags

breakfast was good, my kids enjoyed making their waffles

can’t wait for the new bar and all the arrangements to come so that we can enjoy the bar at the hotel instead of traveling

i did use the laundry room great machines but the room was extremely hot and even the hallways were a bit warm as

breakfast was included and had an extensive variety of food and snacks

the breakfast was very sad compared to what we thought

great breakfast.

complimentary breakfast is delicious and a huge variety of breakfast items

breakfast was good. front desk staff was rude

good breakfast. great location.

breakfast was really good

requested an early check in and they were able to accommodate the request

clean rooms, lovely breakfast, nice staff

friendly staff, great breakfast options, swimming pool, clean rooms

however the pool and hot tub were waiting on a new

the pool was closed maintenance coming to change battery on smoke detector

the hotel was next to the golf range

location is ok with the mini golf and range nearby

issues are there is no continental breakfast like it states because of kitchen issues

was horrible filthy lights broken, pool closed, gym had open paint thinner can&ladder making unusable

quiet and clean rooms. great restaurant with a large bar area, perfect for business travelers.

our room was very nice, the staff were great, and the bar was great!

the single bar of soap for the shower, so had to use my own travel back-up soap to keep near the sink

of the hotel late into the evening, playing on the elevators unsupervised and came into the hotel gym unsupervised

large room with comfortable beds, gym was ok to be a hotel gym

staff is nice, during pandemic it was good place to visit swimming pool, bbq and nyc.

suite was perfect, it has a full kitchen (excluding stove) including dishes, dish soap and new sponge to wash, and dishwasher pods,

the room the breakfast the ppl in the fro t are very friendly and nice we enjoyed the pool the gym the hotel it's very clean we are so happy with the experience

the breakfast is amazing

room/bathroom/kitchen was clean, the hotel had a pool which we utilized and the free breakfast was good

you need an outdoor pool.

there were kids running the halls so it got a bit loud.

it's just annoying because it's at the end of the day a small room and when you are staying with kids the and swimming the room gets messy fast and the towels run out

cleanliness of the pool

gym was a good size and plenty of free weights as well as a cable stack as well

wifi not working room heat not working

hotel i have stayed in, wifi didn't work, room half renovated and a stream formed across the bathroom when i had a

there is a free wifi, microwave in the room, which is reay comvinean

the breakfast offered a large variety and the staff were nice

pool was freezing cold and staff was hostile

the size of the room fitness center breakfast staff

we were very thankful of receiving a late check out status, thank you

the spa bath

location allowed me early check in

wifi did not work

free parking and wifi

well kept spacious quiet comfortable bed helpful staff free parking and wifi

free wifi

i know it has become standard but i always appreciate having free wifi included in my stay

i didn’t stay for breakfast i just wanted to leave the room was too musty and dreary

the complimentary breakfast did not offer eggs. it did not have face towels.

they could add some protein like eggs for breakfast

there was no protein at breakfast. even peanut butter for the bagel would do.

renovations while guests are in house not good breakfast was mediocre at best staff not professional at

clean, new, nice gym, good breakfast

rooms, fully stocked kitchen with cooking utensils and cleaning products

hotel is very clean, the room, kitchen, bathroom, hallway, elevator, reception, breakfast

property, the design is aesthetically pleasing, the colors are inviting and the kitchen cabinets are very nice

the gym and pool are a bit small. no toaster.

wifi was disabled throughout the entire building

the wifi was good and bed comfortable

lost in-room wifi for approx 3 days but was able to connect in lobby with the staff's assistance

wifi was included and the staff was very friendly/helpful.

no wifi where we ate in the restuarant

high priority)

the wifi was strong, and the room was large and comfortable. no complaints at all!

ough there could have been better lighting), and the wifi was strong

the wifi in my room did not work so i was only able to watch tv on my ipad using my mobile hotspot

wifi was down for hours

property was beautiful. they staff was friendly. the pool and gym were great.

i was shocked to get a $100 bar tab

the pool

see above also when i was in the gym , the water cooler tray had maggots in them!! reported this

gym was supposed to be 24 hours but closed down at night.

nice clean. room near entry and exit. free wifi.

wifi didn t work the whole night, so we had to utilize our phone data on our laptops

could not connect to the wifi

the breakfast was good and the pool was great for the kids.

and breakfast not available for the price we paid

parking garage, location to nyc, clean, breakfast, pool and gym

comfortable room and amazing breakfast.

i had two young kids who like to take their time

was nothing to do with the hotel it self i think people with a lot of kids check into the for a family reunion the lobby became a little noisy at times because parents

gym was not accessible yet i had to pay full cost for the hotel

don't have utensils to cook or eat with in the kitchenette and only 1 frying pan

kitchen

dirty bathroom with rusted shower bar no assistance with luggage

view was amazing staff very friendly and hotel comfy and kitchen had full size fridge stove pad microwave coffee maker desk anything u would need and a

everything was great loved my room and the indoor pool was extremely satisfying.

no parking, there were stains on the sheets, they were very stingy with the towels, set up of the room

easy check in process and parking. good location with things to do nearby.

the parking is super tight.

very little parking

a little tite for the parking.

internet-wifi is adequate but in this day and age, below par

the location and the view. the easy access to the freeway. the cable and wifi services.

wifi available

comfy bed n pillows, decent wifi and hot water.

wifi was good and they gave you a piece of paper with all the info and password.

breakfast could use a huge improvement

poor and limited breakfast options.

microwave and fridge in room, breakfast included.

not a good breakfast too

i would like a variety of breakfast baked muffins, buns, bread, and bagel

breakfast area so clean and fresh

the fact that the pool was closed

rooms were clean and their gym had good equipments

we needed an early check in and the front desk made it happen and we truly appreciate it.

laundry room and bed comfortable

i loved the room, the views, and the restaurant and bar was fantastic

such a fancy property the pool is shared with the residences around the hotel so there is no luxury feel to

restaurant staff at the bar area were super nice and friendly and helped make our stay enjoyable

spa treatments were outstanding

was pricey and they do not have any options for a snack / bar food when having a few drinks

very clean, rooms are comfortable, restaurant is good, bar offers good drinks.

location, view, spacious room, value. wonderful bar and dining.

the mini bar kitchen was cute and the extra sink was a plus

my wife and i chose to eat in the bar, some staff members seemed inconvenienced that folks were patronizing the bar and restaurant

bear mountain inn property is gorgeous and we had easy access to the spa and to the trails

bright, clean, pelotons in the gym, gluten free options at breakfast, comfy beds, rooftop bar with views of nyc skyline

really nice staff! great breakfast and nice gym set up.

has a pool, fitness room, and a very nice breakfast

i loved the breakfast so delicious

also, breakfast could have been a little better

the wifi is so slow

i asked for the wifi password and he was upset and responded with high tone

- burn holes in the bedding - the ac was very loud - wifi unstable - no bedside lamp

wifi worked great

they need stronger wifi. the wifi kept on clinching and some times there was no wifi at all.

they took 112 dollars from i was checked in for 15 minutes i'd never stay there dont leave your kids or be alone there it looks the re running a sex traffic ring very

a gym, laundry room and easy free parking

laundry machine was not in working condition and we had to travel outside

they had obviously not gone through the laundry

laundry room pay method.

also, the sliding door for the bathroom could be a little tricky to maneuver, especially for the kids

a welcome note in the room with a details of wifi , swimming pool times and any amenities in the hotel

wifi was not working abd the food could be better, meaning the choice of restaurants in the area

poor free wifi

much noise from nearby highway and wifi never worked during our 5-nights stay

booked the room with wifi but my room didn't access to wifi

key card didn't work for pool. had to get someone to open it for us.

the pool area was spacious and clean (but the temperature could be warmer)

love the facilities- laundry had a pool sauna and very friendly and helpful staff

large shower, indoor pool, sauna

proximity to umsa @ west point, friendliness of staff, cleanliness of entire hotel and the breakfast

i didn't eat breakfast we left early

there was a bad smell over near the pool and gym areas.

got to use the gym.

breakfast is very good as well

very friendly staff all round from the front desk, kitchen staff and housekeeping

staff, dscipline,pool