also, could not get wifi in the room at all which they were unable to resolve

the wifi in the hotel is poor but the coffee shop in the lobby has great wifi

hotel is so enormous that the wifi signal is very weak nearly everywhere and slow in the internet speed

there was no wifi signal at the room and we complained two times, but no solution was provided

bad wifi internet, mattress too soft, old fashioned hotel.

the facilities were not open (pool, gym) and they did not advise before we arrived.

ok, nice staff, ok rooms, great breakfast. our kids enjoyed the pool.

kids enjoyed pool

the kids had so much fun in the pool. i loved the workout room i wish there was more mirrors.

gym was well equipped but the swimming pool was so narrow and small it was too difficult to swim

no wifi

staff, location and wifi

wifi was so slow and broke down frequently

slow wifi

wifi was horrible and valet was slow and ridiculous you have to pay$25 a day for parking when you

there is a bar in the lobby and a starbucks

the bar was closed but the hotel clerk stated that the staff called in

next door to our room was a bunch of kids and woke my family up between 2-3am, jumping and doing cheers, very frustrating

was hard for the price, should offer free breakfast kids running around hallway and yelling

beautiful decor. amazingly comfortable bed. great pool/spa area. excellent location.

rooms, bed, bathrooms all very nice - mt kids of course loved that everything was on wifi

breakfast was nice

the continental breakfast left a bit to be desired, but overall the experience was great.

the breakfast was good

the pillows. limited hours for room service with full menu.

wifi didn't work on any of my devices, hotel staff was no help and just passed me on to a customer

is spacious, it is more like a one bed room apartment, very comfortable for family, wifi is very good

i appreciated free wifi, a nice fitness club, with hot tub and pool, and a decent free breakfast

included wifi was convenient

we were in the middle of a pandemic it would of bean nice if we had aces to to the pool and the gym it would if bean perfect

first off, charging a fee for premium wifi is unheard of in this day and age

bed was to cold and bed was hard the view sucked had to pay for wifi and coffee

trouble with wifi rooms not cleaned until late afternoon and on day not at all

the free wifi was much appreciated

wifi didn't work the whole time i was there

the front desk was helpful and the bar was comfortable with nice specialty drinks

excellent, nice staff, great room, nice bar and resto.

bed like a cloud. gym was insane.

shower head , location. gym, pet policy

very comfortable bed, nice size room, great gym,

+ polite staff, spacious room + adequate gym facility - no swimming pool - slightly aged room

breakfast, big room, location.

loved the healthy choices for breakfast

distance to several food options, free on street parking from 5:00 pm - 8:00:am, very good breakfast options

the breakfast provided was more than expected

the price and i couldn't utilize the pool

i was not able to use the pool

stay was great but the rooftop bar was way too small for nye and no dance floor

no toiletries and breakfast.

no breakfast was included

the staff accommodated our early arrival and found us a room that was ready and the breakfast was wonderful

+complimentary chauffeur service + first drink of each night included, friendly bartender + free breakfast, and one of the best tasting hotel breakfasts i've ever had

would have preferred traditional breakfast items like eggs, pancakes, fruit.

breakfast was great

perfect location, kind staff, yummy breakfast and evening cocktails!

with kids you microwave more than many things

the breakfast was amazing it was hand cooked and everything was fresh

the breakfast wash way better than most hotel breakfasts

free parking and breakfast, and microwave oven and fridge in the room.

gym could improve its offer but still it was decent

breakfast schedule was awesome

breakfast was wonderful and there was a fun variety along with very good staples -oatmeal bar and waffles

highly recommended, breakfast was good, the entire was place was very clean too

free breakfast and starbucks in the hotel.

we also enjoyed having a swim in the pool

the general manager, paul was very accommodating with my requests, such as early check in and having two rooms next to each other

had an old laundry smell

location and that they had a laundry room and parking, close to restaurants.

the laundry room was perfect for travelers

hallway smelled like smoke and laundry

breakfast was slightly underwhelming

breakfast was a grab and go. not alot of dining within walk distance.

shuttle service was easy accessible

food and bar had a great atmosphere and tasty food

waitstaff compensated for very slow kitchen service by bringing a complimentary appetizer

room & spa bath

have staff had a continental breakfast had a microwave in your own room were able to use the spa cuz u claim you have one but didn't see one there just an old style

just amazing beds were soft and comfortable tv was huge also the bathroom and shower was like a spa perfect air conditioner was at the right temp the room is set up with coffee fridge there is a

clothes were black they basically stole 100 dollars from me not to mention the room advertised a spa bath there was none

the case then they need to put more than two bath towels in the room—especially given the spa tub

atmosphere, the interesting history, the extremely comfortable bed and of course those delicious breakfast scones

clean rooms and everything was available. the breakfast was good

there was a laundry on site for guests to use but again we did not use this facility

the availability of laundry machine easy parking

family had everything that we needed for breakfast, fresh waffles, eggs, sausages , yogurt and fruits

breakfast was decent with choices - not just a bran muffin.

the early check in time at 13:00 was very nice for me as i arrived in the morning on the train from

the included breakfast and coffee in the morning was very appreciated and good

the breakfast option was very good. this was very convenient.

the breakfast options looked good

the breakfast, cooked by the owner, was the best i had on my entire 3 week trip

pool was very cool for us -didn't go in

great staff. free fruits and cookies and drinks all day beautiful view of pool at breakfast.

breakfast was not very good. pool is very small and not well maintained.

great staff, clean amazing room, pool just right no complaints

the kids enjoyed the pool ,the chocolate pancakes were good.

free breakfast had all the basics

only complaint would be that the pool is closed at this hotel

very comy, washroom very good, good location, swimming pool ok, the water could be warmer

breakfast was ok - eggs were dry, and there was a place for a protein with it but nothing else

two sets of towels and didn’t replenish the breakfast

shuttle to airport. good breakfast

had called the hotel to get shuttle bus lined up early in the morning i think the guy name was jim he told me numerous of times

the lobby was very neat and clean and the pool was

free shuttle bus service from/to the airport is convenient

was wonderful, the location , the breakfast, the cleanliness of the room, comfortable beds, designed work/ study area was perfect for

oh and the laundry area was available to use

everything was in the kitchen if we needed to prepare food

available kitchen if you wanted to eat-in

the kids and i definitely enjoyed like we always do and will be returning they didn’t want to leave

was giving my 5 year old a birthday party and wanted to be able to let kids swim

the breakfast meat could have been better.

good location. clean. nice pool.

the kids lived the pool

pool is too small.

the pool and the breakfast served in the morning

good breakfast, comfy furniture, has a gym and a pool with a hot tub which we had all to ourselves (travelled at the end of october)

time at hotel it was wonderful, staff was perfect breakfast amazing, loved the pool and hot tub

pool was closed, and there wasn't a lot of breakfast choices and it kept running out so we had to

breakfast room staff

pool & hot tub were lovely. breakfast was also nice.

dishwasher had few kitchen wears unwashed

great space in room, nice breakfast, exceeded expectations

kitchen was fully equipped with anything we would have needed if we stayed more than 1 night

suite very well designed, nice kitchen amenities, comfortable sitting area, very pleasing.

i love the cleanliness of the environment, the staff and the breakfast

i wish the breakfast bar had more items but other than that everything was great.

many kids were unsupervised while in the pool, very loud kids disrespectful the motel needs to monitor

amazing room...kids loved the pool...breakfast had more than enough choices

kitchen too close to bathroom only one chair

i also like the fact that the suite is spacious, very clean and has a kitchenette

everything. the spa mainly

the spa tub and updated rooms

room was clean but the spa was not first time ever

the spa was the great part

a cold spa

choppy wifi, needs improvement.

wifi connection terrible

wifi and noise.

fix the wifi

the wifi was the only issue

additude of employees great room lots of parking chooses i had a semi truck ,just the

dirty laundry in hall. staff not professional or friendly.

large room, comfortable beds, refrigerator, laundry facilities available, great shower.

plastic cups in room for water, no ice bucket, no laundry bag and room was freezing upon arrival

breakfast items

got all that, plus a great complimentary breakfast when we checked out

breakfast area was tight at times but it was the holiday times but it wasn't crowded to the point

breakfast was small but well enough for a day trip

in addition a breakfast that’s acceptable

manager was ruled the accommodation were poor and expensive the smell was bad not able to assess wifi room too

couldn t get on wifi

decent wifi and clean room

-wifi worked well

it has cable tv, wifi and small fridge for your drinks

room very dingy- no drawers in nightstands just empty spaces where drawers should be, only 2 towels and wash cloths, someone left coffee in the microwave

spa tub didn’t work you plugged it out the power flickered so we couldn’t use it

bed & spa tub the front desk staff was friendly and the room was clean and quiet, the spa tub was

wish the pool was fixed

very cute!, i love the kitchenette and it had a hot plate. and the price was great.

having kitchen

pool was not open

provision for room with kitchen

very good location. near by shops & restaurant. very good breakfast.

clean and decent breakfast

the staff was very kind ! breakfast was good !

was clean and comfortable and the breakfast was great

a nice variety available for continental breakfast

were very friendly, they allow dogs, rooms were modern and clean and the gym was great- had a peloton

i do wish there were more weight training options in the gym, but again, not really a complaint just a personal preference

the gym is clean, a bit sparse, but super clean

there were little kids running around and yelling and slamming doors on our floor and the front desk dealt with it

were clean and comfortable…convenience to airport with shuttle service and parking are what led me to it

great free breakfast, and attendants very helpful

the shuttle service was awesome and helped us out a lot!

maybe consider where you put people in relation to people who have kids vs adults without kids

super family friendly breakfast was great

i would have loved a breakfast to go bag with a muffin or fruit or something.

the shuttle to and from the airport was very good and timely

both at the front desk and at the breakfast buffet

website said it offered breakfast but all they had available was a brown bag with a water, piece of fruit and a danish of

got couples massages downstairs at the spa both times and it's always amazing

i didn't have dinner there, but did go to the bar which had great bar snacks too

parking garage is also convenient

friendly staff with a nice bar to sit and relax at the end of the day

having to ask for room service which was hit and miss and the bed wasn t made

was friendly rooms were clean and comfortable ate at the bar area and food was good and timely it is near the airport and our son used the shuttle to get to

to airport; shuttle service; clean, attractive, spacious room, that my husband and i have enjoyed staying here

everything was clean n kids loved the pool... most staff was very friendly n kind.

ate at the bar area and food was good and timely it is near the airport and our son used the shuttle to get to the airport at 4:30 am would

quick convenient shuttle to airport

and close to airport with some nice common spaces, need new pool quest but besides that enjoyed my stay

i was up since midnight the night before and the staff was able to accommodate an early check in which was very kind and i appreciated it tremendously

return shuttle driver was driving very abruptly with music blaring

front desk & shuttle drivers were great

there were stains in the carpets and we found peanuts and a bright pink kids bracelet on the floor in our room, clear evidence that it had not been vacuumed

in the gym was working

kids yelling everywhere nasty nasty

tried to charge me $150 damage fee because my little kids left peanuts on the floor in the room and they accidentally spilled juice on the cover they

booked this at 11pm due to a delayed flight, the staff were great and arranged a shuttle to come and collect us straight away

during the day (black) kids were running up and down the halls on scooters, yellling and screaming and at night adults

room provided for my kids wasn’t very clean

my family swam in the pool and the water was very cloudy

does not have shuttle

i got in late after midnight and they sent me airport shuttle immediately!

the pool and the gym. spare bed in the room.

wifi was not good.

insecure wifi

appreciate a place that includes free parking, free wifi, free coffee, and free breakfast

wifi

paths from the front row of parking spaces to the driveway - not conducive for use with roller bags and certainly not safe

key worked for room but not for pool or outdoor patio reentrance

the kids and i enjoyed the spa pool and swimming pool

amazing staff nice pool and spa washing machines good location

pool not available.

the hot tub and indoor pool was a great way to start and end the day.

there was a shuttle to the airport that started very early in the

mess, not a single clean table, food on the floor, not enough staff to keep up with the million kids in there

breakfast was also good with a waffle maker

nice staff. large pool area. clean and excellent location

kids in hot tub and hallway

excellent amenities like the laundry room and 24/7 front desk assistance

rude staff, listed guest laundry facilities on brochure and was told they don't offer them

there wasn’t a laundry on site and continental breakfast included.

the room was big and very nice. we needed the airport shuttle and the location is perfect.

the gym needs a small drinking water facility

breakfast was decent

was pet friendly and reasonably priced

there was also a nice looking indoor pool

the kids loved the pool

the staff was nice and courteous. room was very clean and enjoyed the breakfast selections.

lady at the front desk yelled at my kids at the top of her lungs for no reason

comfortable beds, pool, gym, breakfast location of hotel

the pool was a perfect temperature, and the hot tub was so relaxing after a long day of walking the

vert comfortable bed, good wifi. excellent staff. free parking

wifi -weak signal

wifi was down during my entire stay, no tissues or water bottles in the room, the hallway smelled

there is also a hot tub ,kids can spend hours in the pool they also have a restaurant but have never gone because there were

my only regret is that i didn't have time to use the pool

gym and pool is closed (didn’t really concern us but gym did look nice through the door)

room was well equipped/ had a kitchen and utensils, everything clean and well maintained, staff nice and flexible

candlewood provides free laundry facilities for its guests, which is a nice bonus

was happy to stay here, but i would be happier if the gym was paid more attention about the equipments quality

there are no restaurants in this hotel, though it provides more than enough kitchen facilities to fend for oneself

staff was very friendly and did their best to accommodate early check in for me which i do

rooms are small and wifi is very bad

everything, no wifi no service!

wifi, location close to shopping and restaurants

the wifi was terrible. it is so basic to get this up and running properly for your guests.

wifi speeds not guaranteed even in premium. that's the only setback.

hotel had the 4 things i wanted: free wifi, free parking, pool, and free breakfast

didn't even look at the pool. can't rate it.

the indoor pool is very small.

booked this hotel because it has a swimming pool for our kids as one of their amenities, once we arrived the employee told us that they have constructions

i like having access to the onsite laundry facilities

i had a very late original arrival but because of the weather i didn’t arrive until i needed an early check in because my arrival was then pushed to the following day before noon and my important

bbqs, pool, gym, washing machines, full fridge, dishwasher, and more

only thing pool have a lot chlorine my eyes were burning but everything was perfect room,breakfast

only thing pool have a lot chlorine my eyes were burning but everything was perfect room,breakfast

good gym, pool and washing facilities available

nice pool and workout room

there weren’t towels by the pool.

longer hours for breakfast more air circulation on hallway

the pool and hot tub were closed (the hot tub was practically black) - this wasn’t noted on any 3rd

the staff even prepared our room for early check in for my daughter which was a bonus for me

were surprised that the room came with a kitchen including a stove,fridge, kitchen sink, table and cabinets

frig which is opposite to what he has listed online where he states that every room comes with a kitchenette

kitchen cabinet needs repairs

well maintained, good staff, nourishing breakfast

rooms were well arranged for a family. very good breakfast, fresh fruits.

also free laundry

with the heat all the way up the dining room & kitchen area stayed cold

great complimentary hot breakfast

hotel is dated and wifi and tv didn't work

even the shower wasn't clean, and wifi didnt work

2) wifi did not work

wifi sucked

also the wifi didn't

pool closed

rooms are great, breakfast is really good

loved the early breakfast option

very nice hotel. excellent breakfast. shuttle bus waiting in airport, fast and easy

proximity to the airport...free shuttle...very helpful staff.

modern room, gym, all day coffee, laundry (high priced though), dog welcome (surcharge

were very kind but melton the manager was rude and condescending, i booked a king room for early check in and the housekeepers cleaned a room for us then melton told them in front of my that

the hotel is located in a green area,breakfast is good ud83dudc4d liked the pool and gym.

the gym was nice and clean but there was limited equipment in the gym (if someone was already on the

breakfast can be improved with more items

convenience of kitchen during longer stay

kitchen supplies are limited, not doubt due to orleans having grown feet on the staff, but they

kitchen was unequipped. no dishes, utenlsils, etc.

really wish the kitchen had anything in it to cook or eat off of or with

rooms were nice and came with kitchens

the eggs at breakfast

clean rooms, clean and warm pool, hot breakfast

pool and hot tub were not crowded, clear, sparkling and warm

decorated, very clean, plentiful breakfast, staff very pleasant and helpful, great

great location for shopping, great breakfast selection

the facility was good. gym was great.

very quiet, well taken care of (is only about 2 years old), wonderful breakfast (included), pool, is all no-smoking, good location for us, free parking, access is by room key to doors and

the pool was very small and shallow, but this wouldn't be a deal breaker.

pool wasnt heated

gym is 24 hours and has enough equipment

only great thing is no pet fee and my dog was with us

early check in nice staff

get to breakfast early as it is very busy and limited if you come later

com website stated that the facility's pool and fitness center were open, which we prepared for

great staff, nice pool area and good hot breakfast

place was super clean , the room is very large , the pool is super nice, the stuff is very nice

i would’ve liked for the pool to be open.

d i always request) a refrigerator, free wifi, and functioning hair dryer

the wifi in the room was worse than no wifi

our first day at the hotel, the wifi connection did not work anywhere

wifi didn't work and when i asked a manager about it he looked at his phone and said,

breakfast was underwhelming to say the least, and wifi in the room was not working

wifi didn't work - said it was unsafe and hackers could get onto my phone dirty beds

wifi low

some upgrades can happen for the gym and internet wifi overall if you re on a budget it s a ok place

to shopping ,malls ,etc having 2 beds and 1 sofa bed in the room was a bonus we did not get any wifi in our room ,we used our phone data all the time pool was disgusting, couldn't go

door to the bathroom didn't latch all the way, the wifi was very slow which made it hard to work

was friendly and professional; walked with us into parking lot to find safest place to park our truck and camper

pool was nice and warm as well

great breakfast. clean and well equipped workout room!

indoor pool was wonderful

the pool and gym were both open; the gym had plenty of equipment including dumbbells and a cable

staff, excellent hospitality, pool was clean, lots of pool towels, breakfast was included and exceeded expectations

no shuttle, although stated there is

free parking (though it didn't say so when booked), easily accessed, close to the airport (free shuttle); room was basic and convenient ; very early breakfast

airport shuttle, breakfast

minutes to buffalo airport walking distance via sidewalk to bar & grill and to cracker

close to airport with shuttle.

wifi has weak signal..

only wifi speed is slow

the wifi was fast

we got a room near the edge of the property so in room wifi was poor

wifi service in room was very poor. other than that great hotel.

huge room, very clean, wonderful breakfast setup

for kids, an excellent choice of four dry cereals

that worked the day shift can understand doing your job but it's how you talk to people made kids nervous and i had to get a little nasty

excellent staff. breakfast was awesome.

the breakfast staff was not very friendly

staff was very helpful and friendly. room very nice. great breakfast

the lobby offers a variety of entertainment options, along with a gym and a generous sized pool

room was clean and under normal (not covid) circumstances there would have been great amenities - pool gym, games area, etc

we also liked the pool and gym and the breakfast was awesome

kitchenette is useful. hotel location is good.

great gym and swimming pool

without a car, not much in walking distance, although there is a hotel shuttle bus that delivers you within 3 miles

cleanliness, breakfast, service.

friendliness of staff, good breakfast, proximity to airport and free airport shuttle

free gym and pool what more you need

facility, comfy bed, window seater, clean room, nice toilettri, good breakfast choices, friendly overnight

breakfast good

excellent value for the price, plus free breakfast

breakfast, room, and gym were perfect for us!

and secure ud83dudd10, breakfast was great

in a handicap suite with a king bed in it’s own separate bedroom, complete with a decent sized kitchen including an almost full-sized fridge, sink, dishwasher, microwave & stove top - just no

he helped also in offering supplies for the laundry and other amenities that i never knew were possible at a hotel

nothing. missed the hot breakfast

amenities are ok court , pool , hot tub and gym are bonus and bbq area

also not clean- dirty laundry from prior guest under pull out couch