look forward to the spa unfortunately they were booked

at the hotel there was again no information in the room concerning spa facilities nor meal times

spa is the best in the area

the spa was just down the hall from our rooms

lovely bar area.

staff was very friendly, clean rooms. breakfast is exceptional. on site laundry facility.

staff was very good . good to have ev charger

amenities great,breakfast,laundry room,work out room

away from vending machine because my dad is a very light sleeper and we got the rooms next to gym, public bathroom and vending machine; second, the breakfast was not very good and there is no

parking, great breakfast room, small but well maintained exercise room, near restaurants and the

pool

pool water needs to be heated.

had kids knocking on my door first 2 hours

the room and the pool

way too noisy too many kids about 10-15 running up and down nothing done to stop them.

the pool was small but a great place

the breakfast and breakfast staff were awesome

we used the pool and spa it was neat and clean

the hotel staff was very friendly and the hotel was very clean. breakfast was great.

breakfast was good. omelet was not hot enough.

the pool and hot tub are wonderful and they have guests reserve times so it feels very safe (kinda wish

was super welcoming and helpful with room and pool access

the pool was nice but freezing cold

the staff. the location. the pool.

fitness center and pool were top quality

as clean with kitchen appliances ie stove was attrociuos, oven evenworst

excellent aromatic soaps/ provided paper towels/ dish soap for kitchen

the one person we saw working was making himself a waffle and taking it to the kitchen to eat instead of taking care of what needed to be done

staff was super nice. pool was clean. breakfast was good. great stay for an affordable price.

helpful staff gym room was well equipped

laundry and vending area need a change machine, bed was not queen size it was only a full.

room needs a good clean-up, and laundry people make sure the towels are clean

we arrived there was a barefoot woman who looked disheveled carrying laundry in the hall

the rooms have a great kitchen! everything clean and the employees were nice.

was clean, roomy, had a kitchen (

great location, nice atrium, pool, and fitness center.

the bar staff. we ate there. didnt have good customer service experience

the location was great. the bar was great. the accommodations were fantastic. had a great time.

convenient location . like the fact that it has a restaurant and bar on the property

a friday night the bar closed very early which is a main reason we stayed there, so we didnt have to leave

pool temperature was so perfect after this super cold

it was a well equipped unit including a full kitchen.

only thing that i didn’t like was the pool area was not so clean but the very next day when i returned to the pool area it was

breakfast was amazing

room was clean, kitchen area and fridge were clean

the water dispenser in the gym was empty the entire time i was staying at the hotel despite reporting it was empty

liked the gym and the breakfast was decent

breakfast was well stocked and lots of variety

kids were very disappointed

it is freshly updated, reasonably priced and the breakfast is delicious and does not taste like cardboard like at the other hotels

it was comfortable, breakfast was great as well as the bar and dinner

large and spacious pool. rooms in great condition

we went on new years eve, the bar restaurant was not open.

kitchen served amazing food and the pool was also fun my son loved being able to go there every day

bother paying extra for the breakfast

rooms were clean, the pool area and gym area was clean, hallways clean, anything i needed, they sent up with no problem

the gym was nice and clean

night and saturday night was very crowded with many little kids playing field hockey in the halls

pool was closed last day

the kids had a great time in the pool and picking out snacks at the snack bar

wifi and television with netflix

clean and comfy room with no problem parking

easy parking, great breakfast, friendly owners

enjoyed the neighborhood and off street parking

breakfast was absolutely delicious with perfect coffee

the gym was well appointed the location was very easy to get to

i had to say something bad the pool area was really hot like they had no ac on but my kids still enjoyed their self so it was okay with being a little hot in

the self serve laundry room didn't wash my clothes

the room was spotless. breakfast could have used a little more, i am not really a bagel eater.

helped us with our early check in

6 kids (6 - 14) unmasked running in hall all nite and no experienced staff at the desk

we did not want to venture out to buy food stuffs for the kids, it was snowing badly and the roads were nasty

the lobby, bar, rooms, starbucks coffee, the pool

in disrepair, maid never came, charlie bar closed while on balcony and were locked out

bigger pool towels but was fine

each room included wifi, as well as a tv, clean refrigerator and microwave, the latter two of which were greatly

wifi included

the wifi works great

wifi didn't work the first day, and no updates were provided on when it'd be back up and running

easy parking outside your door

the pool was nice, the rooms clean and bed was comfortable.

restaurant and pool on premises great for small children.

staff and helpful shuttle service to university of rochester athletic facilities - gym

also offer shuttle service

staff was amazing, clean, quiet nice bar downstairs

beautiful bar on the roof and great restaurant in the lobby

lovely rooms and outdoor bar area

room was very clean and good size, bar and restaurant were quite good, and the location was perfect for walking to museums and

great gym with well maintained equipment and rowing machine.

comfortable rooms, a wonderful, friendly staff and a fantastic restaurant, char, with a cool bar and comfy booths

timing didn't allow us to partake of the complimentary breakfast.

this hotel, for what i paid for a room, it was large with plenty of room, clean, the continental breakfast was great, plenty to chose from

the gym room was freezing, the floor was dirty and their were no clean towels

room was huge had dining table couch pool was very nice

of towels the tv was a nice size i got all the channels front desk attendant was very nice the pool was clean he made sure we had towels the breakfast was good

pillows, water pressure, wifi, location

i paid $160 for a night away from my kids that i had been saving for months and thought i found the perfect place but i wasnt able to

the rooms/lofts were spacious, high ceilings, kitchen, etc

breakfast was not provided - full kitchen and nearby restaurants.

otherwise, great location, convenient parking, unique experience

fast easy early check in.

it would be nice if airport shuttle service available.

modern, comfy bed, bar in lobby

free shuttle to our event

it was clean and beautiful and the staff were amazing! loved the bar area!

i was near the pool entrance, like i requested

tub and pool water are the clearest i

we stayed here many times when the kids were young from twenty through ten years ago

was rather high kids birthday party in hot tub should have been for adult use only, not a lot of

rooms are clean and great breakfast! staff are nice as well.

blonde hair so that was pretty gross again, for the price paid i would expect to have working wifi

wifi didn't work and there was hot water sporadically in the shower

wifi is very weak and barely worked

parking is an awesome plus

not a lot of breakfast at 9:30, my fault tho for sure

showed emergency exits; but it did not show how to navigate interior hallways to get to lobby & breakfast area

the staff was very friendly and i liked the on-site laundry.

breakfast included more than i expected. including fresh made pancakes

clean, good location, free breakfast & other amenities, helpful staff.

the breakfast was very good!

another question about an ingredient she started yelling to the point we had to take our young kids and leave

reserving a room we asked about the pool, and staff said it was a good size and good for our kids

the pool was closed.

pool

i wanted the rooftop pool like the online site said

clean and pool area is nice.

we even used the pool

pool was a bit too cold

the pool wasn’t open on this stay

pool water was chilly

they accommodated my stay, the bests were great also the breakfast i will definitely stay again!

breakfast was awesome

breakfast, european style shampoo ( no little bottles for me to hoard), fire pit, comfy bed

it was quite, good location. the breakfast was very good.

the continental breakfast was a good addition to our stay it makes my kids happy

breakfast could taste a bit better and be a little quicker to restock.

clean, comfortable, kitchenette was well stocked

comfortable beds; nice kitchenette; wonderful staff; great breakfast (eggs and sausage in addition to the typical carbs

distance, breakfast, room

the breakfast area was too cramped to try and get 2 kids breakfast

staff, very clean, price was reasonable, 2-queen room was spacious, breakfast service was great, overall very

they even accommodated our request for a late check out with no extra charge

pool which was open was very cold

we asked for early check in and they had several rooms ready

is a pet friendly hotel but they pick and choose who they give a hard time over with there pets

some type of meat for breakfast add bananas for fruit

breakfast was good

staff very friendly and accommodating, nice breakfast and rooms very clean.

the breakfast was great! waffles and boiled eggs.

my stay this time was wonderful! the rooms are always clean. the breakfast is excellent!

out a great hotel safe and clean and not loud staff was nice and helpful clean rooms and great breakfast

breakfasts

cant wait for continental breakfast to return

enjoyed the breakfast, bath, peace

room and breakfast was great but what it made it a pleasure there was the staff, alicia, she worked during

pool, staff. beds really comfy, fridge and micro were a bonus.

bathroom small and pool was cold

the location is convenient. the breakfast is decent, and the needed quietness is there.

the pool and gym hours were great-7 am-11pm

the pool was a bit small only 4 feet deep.

was close to a few places to eat. and the bar that is build on to the place is very niece

first room we had smelled like bar room beer smell

the bar was the only good thing. it must be where they dump their money.

the bar has a big party there is no place to park near your room and have to park cross the lot

we weren’t in the main building but the boom-boom from the bar we heard till about 2:00

the staff was very friendly and you could park right in front of your room. wifi was good.

they even helped me with the wifi

no fuss -- was very easy interactions with staff. good location. full cable, good wifi.

no oven. no wifi. windows were very old. screen ripped open.

the parking lot is small but good spaces to park

free breakfast but nothing offered and the only coffee available was flavored not everyone likes

some of the breakfast tables needed to be wiped down with a sterilising wet wipe

breakfast was good as we are light breakfast eaters, bed was comfortable.

so nice to have breakfast

no breakfast

love the early breakfast (starts at 4 am)

need to get a stationary bike or recumbent in the gym

gym, good breakfast, very nice and helpful staff, plenty of parking, clean and comfy bed, large

booked here over other options because of the pool (kids needed something to do)

the breakfast, the service of staff, the cleanliness of the room

pool and fitness center were not open but still paid the same price for the room as if all the amenities

breakfast super friendly staff

great breakfast options they had eggs sausage yogurt cereal and more

they have breakfast by the way

variety of breakfast items, fitness center, location

the breakfast was very basic. but still was good.

breakfast was so good, gym was great, laundry was awesome,

location, clean room, comfortable beds, very nice breakfast

breakfast, location and how comfortable beds are.

we did not use the gym facilities, but they looked nice

breakfast amazing. omelets sausage waffles and fruit smoothies.

loved the gym and pool

pool was amazing however a little too much chlorine so if you have eczema or any type of sensitive

the pool was okay i just prefer being outdoors.

pool was great diversion for the kids, breakfast was hot and fresh

to be down the hall so i had to separate from my husband so we could insure the saftey of our kids horrible just

hotel filthy, kids unattended to,debris all over, no elevators,smells of drugs,on-going party

this place made me and my husband take sheets and take them to the laundry mat and clean them and bring them back only to give me half my deposit

close to the airport and expressway. no pet fee for my cat.

like the fact that they don’t have no policy saying if your kids spill milk on sheets that they will keep your deposit

our flights were cancelled and we had to get something quickly and near the airport, it was late we were tired, the tub was absolutely filthy

services the room the entrances the laundry no ice machine working laundry to expensive animals pooping an peeing by door ppl screaming

there was a smell in the hall when you went to the laundry room

they have on sight laundry washing and drying

breakfast, cleanliness, the pool

needed a night out of the house and the kids really wanted to swim

the pool

we were able to book a pool slot and the kids had a wonderful time

my husband went down to check the pool ( we knew there were quite a few kids staying this weekend)

pool was extremely crowded and

was an excellent choice of food for breakfast, check in was efficient, and the accommodation was just what we wanted for our overnight

breakfast was great, use of the gym and the pool was nice.

ver convenient. clean. and i liked to breakfast options

the breakfast was very good

the gym was closed. there was hair on my towel(s) and wash rags.

for her services i also want to thank the older gentleman who helped me in the morning with late check out

everything from check in to breakfast to check out.

the people, the breakfast, the cleanliness!!

room smelled of gym socks, smoke, and musty

loved the kitchenette - good size fridge/freezer

hotel could have been cleaner, the common areas and gym were not as clean as other hotels in this brand

the breakfast was nice and expected. i like having several hot options.

the pool, board games and hot chocolate were loved by the kids and the staff went out of their way to

the refrigerator and semi- kitchen set up was great

loved the breakfast and accessto pool. front desk staff helpful when needing the laundry.

when we pulled out our pull out couch to show our kids there was a cheeto on the bed which grossed me out and our toilet didn't flush properly

laundry machines was only $1 to use, and they provided complimentary detergent

no room service no pool no gym as was advertised

gym is very tiny and has no weights

very friendly staff accommodated my late check out requests with no issue.

hot water in shower in no sink hot water no laundry hot water no kind of refund or comp for next stay nothing bad business first time club sign

breakfast in the morning was very good

we were running late and looking for a quick stop for breakfast

the breakfast was delicious, the staff is very friendly. the rooms were nice and clean.

pool, room size, kitchen, cool ac! very clean and no smells.

pool was crowded with kids

clean comfortable room with full kitchen. breakfast sunday am was very nice.

i love the two bedroom suites, the large living area and kitchen

full size kitchen, had coffee and popcorn there uopn arrival

there was kids running up and down the hallway at night and banging on the doors

inn express across the highway the last two years and they have an excellent breakfast but no pool

the customer service is outstanding from the front desk to the lady in the breakfast area

looks fairly new. very roomy. good breakfast. good location

hidden pet fee

the fitness room, most of the machines didn’t work

pool could’ve used a cleaning.

the fitness center was clean, there could have been a disinfectant spray bottle to wipe down the

pool is always a perk

the pool and hot tub were excellent

i asked if i could have an extra blanket and was told no it's laundry day

the is a laundry room and price is great

the staff member at the desk promptly assisted me with an early check in, earlier than i could have expected

be nice to have tv in laundry room

would recommend this hotel but would recommend staying away from room 115 as it was adjecent to laundry room

my wife and i loved the spa bath

they are also open for breakfast

the location was great for the casino.

to staffing issues, there was not much breakfast

spa tube

breakfast was good and just enough

the spacious and clean room. pancakes for breakfast and the very nice exercise facilities.

the breakfast was really good with a great variety of choices although the property didn't have a

were no trays to take breakfast back to the room

front desk was very helpful with early check in - even upgrading our room for only $5

my husband was in the hospital and needed a place to sleep and do laundry

neat, updated rooms. clean smelling and appearance. continental breakfast.

very comfortable and good breakfast

food was fresh and presented well. continental breakfast.

the breakfast. not much which was healthy or low calorie.

pool and outdoor tub a little small

spa and rose tavern

not order room service due to expensive pricing, especially breakfast menu

we loved having breakfast promptly delivered and enjoying it out on the porch

would have preferred darker shades in the rooms and the dinner service at the sand bar was good, but not great

what breakfast!!!

very friendly staff, hotel and room was very clean, great breakfast

wuld be nice if they offered oat milk at the breakfast spread

unhealthy breakfast

since our previous stay, the addition of your breakfast offering is greatly appreciated.

breakfast was not good

also liked the free breakfast buffet

breakfast buffet was nice, hot choices were very welcome

extremely clean, away from the road so it’s quiet, lots of variety at breakfast, friendly

to downtown clean comfortable room very comfortable bed great breakfast - one of the best in our

difficulty connecting to wifi, no chairs in our room-had to sit on bed to watch tv, eat.

600 channels on the tv and good wifi

wifi signal, couldn't use coffee maker in room for coffee as it was missing the filter cup and

we couldn't get a receipt at the end of our stay due to the printer not working and the wifi password wasn't correct and they didn't know the right one

were unable to get on the wifi and also unable to get tv access