wifi didn't work the first day, and no updates were provided on when it'd be back up and running

the wifi works great

each room included wifi, as well as a tv, clean refrigerator and microwave, the latter two of which were greatly

wifi included

parking right outside your door,clean, quiet, nice area to find supper you could

breakfast was good

the pool was small but a great place

i didn’t get to try it but the work out room and pool looked lovely and there was a fire pit outside with seating which was particularly nice,

we used the pool and spa it was neat and clean

did not use pool this visit

the staff. the location. the pool.

the indoor pool

fitness center and pool were top quality

enjoyed the spa and pool area

the pool was nice but freezing cold

we loved that there was a pool, market and starbucks available!

the room and the pool

way too noisy too many kids about 10-15 running up and down nothing done to stop them.

pool

had kids knocking on my door first 2 hours

i did not use the spa, but have heard from locals the spa staff is unfriendly and the services are overpriced

spa is the best in the area

staff was amazing, the spa experience was amazing!

location is tops. bed is comfortable. room sizes good. room coffee v good. gym is v good.

lovely bar area.

it was clean, had a nice breakfast area, and close to exit door.

breakfast was so good, gym was great, laundry was awesome,

everyone was very pleasant, the room was clean and comfortable, and we enjoyed breakfast

wish i had time to see more of the facilities, like the gym, but overall it was great

great facilities including gym, laundry and nice breakfast

wonderful breakfast.

breakfast

the lady who sets up the breakfast buffet was outstanding

of control guests and no action - kids running around and one child got burnt using the waffle maker

room was booked for 2 adults and 2 kids, but only 3 big towels were provided in the room, and only 1 small bottle of each shampoo and

staff was very friendly, clean rooms. breakfast is exceptional. on site laundry facility.

hotel was very nice and the free breakfast was great

sharing this for fellow gym rats

great shower and delicious breakfast!

the breakfast kinda sucked

was expecting a little more in the breakfast

showed emergency exits; but it did not show how to navigate interior hallways to get to lobby & breakfast area

they don't serve the most elaborate hotel breakfast, but it was fine

the breakfast was adequate and there's a laundry room which was handy.

the fellow in charge of breakfast has been there as long as i can remember and is awesome!

the breakfast offered several options and was perfect for a traveling family

the staff was very friendly and helpful. the breakfast was good they had a good selection.

my daughter enjoyed the pool

not much for breakfast. same food all week. out of pancake mix the whole week.

the continental breakfast was a good addition to our stay it makes my kids happy

the pool area and hot tub were small.

great facility! breakfast was delicious and the staff were so helpful and kind

we asked for early check in and they had several rooms ready

it was very clean and the breakfast was delicious with many items to choose from.

they even accommodated our request for a late check out with no extra charge

no fuss -- was very easy interactions with staff. good location. full cable, good wifi.

they even helped me with the wifi

the staff was very friendly and you could park right in front of your room. wifi was good.

no oven. no wifi. windows were very old. screen ripped open.

the parking lot is small but good spaces to park

some of the breakfast tables needed to be wiped down with a sterilising wet wipe

my cats were allowed- for a small pet fee

so nice to have breakfast

breakfast was simple but good

free breakfast but nothing offered and the only coffee available was flavored not everyone likes

staff was super nice. pool was clean. breakfast was good. great stay for an affordable price.

breakfast was good . location for college and shopping good

also the kitchen floor felt sticky when walked on

pool was way too cold

fresh fruit & oatmeal are vegan breakfast options

wifi and television with netflix

has off street parking

private parking behind residence

parking could be an issue but was fine for me

parking was limited at the property but had plenty of street parking.

the pool was cool, but the hot tub was amazing!

pool and spa tub are not up and running yet, however it doesn't say that anywhere online and i

breakfast was hit or miss.

the night of the wake, we all gathered in your breakfast area to eat

of room; good tv channel variety; quietness throughout: very good breakfast; very helpful

staff and the breakfast

breakfast buffet was awesome and staff friendliness was really good

conditioner, shower gel and lotion already in the bathroom in big bottles and having a real breakfast than just donuts and cereal was a huge plus for our family

clean, the staff was friendly and helpful with ideas of what to visit and where to eat, and the breakfast each morning had a wide selection from which to choose

breakfast was great, use of the gym and the pool was nice.

we arrived there was a barefoot woman who looked disheveled carrying laundry in the hall

the bed was really comfortable. and loved the mini kitchen. awesome sauce!!!

the laundry room was also messy

the rooms are super clean and love the kitchen

i like the fact that it felt like a studio / home vibe with kitchenette full refrigerator clean bathroom no bugs no nothing definitely would recommend this if

pillows, water pressure, wifi, location

loft is good for families with kids or young people.

was a little bit hard to find the parking lot and main entrance

parking was adjacent to to the property

full kitchen, comfortable couches & bed

nice little pool with windows & sunlight + good gym equipment (though a bit packed/small) —used them both

room was very clean and good size, bar and restaurant were quite good, and the location was perfect for walking to museums and

comfortable rooms, a wonderful, friendly staff and a fantastic restaurant, char, with a cool bar and comfy booths

lovely rooms and outdoor bar area

best of all—the rooftop bar (hatties) with *amazing* sunset view over rochester

great location, nice atrium, pool, and fitness center.

absolutely loved the bar staff

convenient location . like the fact that it has a restaurant and bar on the property

the location was great. the bar was great. the accommodations were fantastic. had a great time.

a friday night the bar closed very early which is a main reason we stayed there, so we didnt have to leave

fresh, clean, and relaxing. excellent breakfast options. welcoming personnel

free laundry

i liked the pool,the gym,the room,location

breakfast could be better. view from our room could be much better.

a pool, gym, laundry & seating areas, parking

it would be nice if airport shuttle service available.

it was clean and beautiful and the staff were amazing! loved the bar area!

free shuttle to our event

modern, comfy bed, bar in lobby

fast easy early check in.

gym equipment was broken and no disinfectant available

my son mentioned some of the gym equipment/exercises machines were out not working

one could very easily slip and fall, especially young kids and older senior citizens

there were a lot of kids running around , some loud and unsupervised.

liked the gym and the breakfast was decent

nice breakfast in morning

location!! great pool great breakfast! really great linens!!

facility, nice pool, highest-end life fitness machines in the gym, and a breakfast that was swoon-worthy

patio looked really nice but was not accessible from the breakfast room or the pool

some furnitures are outdated plus gym need for equipments

there was no detergent in the laundry room (the machine was out of order) and the staff could not make change for the washer and

they also do dvd rentals at the front desk for free which is cool, especially if you have kids

breakfast was always on point check-in was easy they had hot fresh cookies at night time for my kids the pool area was clean just overall a beautiful place to

the kids loved swimming in the indoor heated pool

i had to say something bad the pool area was really hot like they had no ac on but my kids still enjoyed their self so it was okay with being a little hot in

and play, the least you can expect is clean p&p for your toddler, i really understand they are kids and get it dirty, but as a hotel you really

breakfast was good, quick, and not over crowded

it was clean and comfortable. the gym was great.

very clean, staff were friendly and the pool was nice

times it seemed as though they had difficulty in keeping up with eliminating waste in the breakfast and coffee area

wifi didn't work and there was hot water sporadically in the shower

wifi is very weak and barely worked

blonde hair so that was pretty gross again, for the price paid i would expect to have working wifi

the front desk person was very nice and got me a cup of coffee from the pot they have in the kitchen for the staff

really love the aesthetics embodied culture and history, what a pleasant surprise to find a jazz bar in the basement

jason at the bistro and bar was especially nice

we didn't use the pool, but it looked welcoming and warm

bigger pool towels but was fine

pool area was great. excited for our next stay to utilize the outdoor courtyard area!

we did not want to venture out to buy food stuffs for the kids, it was snowing badly and the roads were nasty

shuttle service to strong mem hosp

very clean and the kids loved that the pool was open late

location, clean, gym

staff and helpful shuttle service to university of rochester athletic facilities - gym

also offer shuttle service

actually booked and upgraded me to a more deluxe room and gave me and my guests free continental breakfast during our stay

the lady at the bar last night (i’m terrible with names

my kids enjoyed the

the staff were fantastic, the pool has 25 yards of pure relax, the gym is modern and very convenient

thought room came with breakfast. it didn’t. buffet a bit expense for what was offered.

pool was closed

clean and pool area is nice.

the pool was a bit cold, but it her than that, everything was

the pool wasn’t open on this stay

great gym. room was good sized. hotel in walking distance to some good restaurants.

the breakfast could be better accommodated on weekdays. cold cereal is not the only option.

was great the room was very comfy + our son had a blast especially in the pool we've been looking for somewhere with a pool that was nice and descent an away from home we're

is close to rit good breakfast selection friendly staff has pool and gym rooms are spacious and

breakfast is so welcoming every morning such a kind person

the pool staff was very nice and helpful

breakfast super friendly staff

the fitness room had no extra towels and requested that we clean off the equipment after use, but there

free breakfast was great

great breakfast options they had eggs sausage yogurt cereal and more

breakfast. no one from staff brings another food. no one cares about you

breakfast options are decent

breakfast was great

were extremely friendly and helpful, the breakfast was very good, all the equipment worked in the fitness center

breakfast was good but putting the plates in the middle of the line vs

pool, mattress, breakfast were all excellent

the breakfast could have been better too, but other than that everything was great

we didn’t stay at the location for breakfast. we took it for the road. everything was good.

breakfast was bread and coffee, but it would be crazy to complain for breakfast when you are paying

spa tube

great price and great location for the lake and the casino

pool was nice. good breakfast. waffle maker:). clean room. nice staff

huge room ,good breakfast-

the breakfast was good enough especially the fresh waffle. the gym was good size.

clean room, nice staff and a great sleep! breakfast was excellent!!

staff, breakfast, room was clean and comfy.

clean, comfortable beds, & accommodated a early check in.

continental breakfast was great

free breakfast

gym was nice

the spacious and clean room. pancakes for breakfast and the very nice exercise facilities.

the gym

rooms were very spacious and the kitchen with a dishwasher and the way the bathrooms are set up i actually was comfortable and felt

the towels were obviously washed — but they need to do something to reduce static cling in the laundry, or something

kitchen

could not assess room service for breakfast in bed. did not have room service on sundays

it had 24 hour laundry facilities and the room was spacious

staff very friendly and accommodating, nice breakfast and rooms very clean.

breakfast was good room was on the large truck side and very little if any noise or sound from

you please add bananas to the breakfast, breakfast is from 6-9, i think it should go to 10am, other than that, i am very

there was no detergent available for the laundry, and the vending machines were always broken

breakfast immaculate (healthy choices cold and delicious )

breakfast was lame

a wendy's within walking distance, and i had room to park my 30ft work

room and breakfast was great but what it made it a pleasure there was the staff, alicia, she worked during

the breakfast could be a little better.

my kids who swim in farm ponds wouldn't swim it

one very important point for me is that they have ev chargers

bathroom small and pool was cold

like the gym open even for one person at a time

the free breakfast was actually hot (which has been an issue at other hotels)

first room we had smelled like bar room beer smell

the bar was the only good thing. it must be where they dump their money.

was close to a few places to eat. and the bar that is build on to the place is very niece

the bar has a big party there is no place to park near your room and have to park cross the lot

we weren’t in the main building but the boom-boom from the bar we heard till about 2:00

nothing they could help. due to covid things were not available like hot tub or fitness room.

have 5 kids and they have a policy that does not charge you for extra people if they share an existing bed

breakfast was offered until 10am, which was

the advertisement for the hotel marked that it has a pool, when it did not. it has a jacuzzi.

i was hopong to use the hot tub in the fitness room but it was locked.

booked here over other options because of the pool (kids needed something to do)

breakfast poor at 4 am!

had to be at the airport at 4 am and the shuttle was right there to gete when called

staff was very helpful and breakfast was great

love the early breakfast (starts at 4 am)

close to the airport and expressway. no pet fee for my cat.

not to mention that the people that were next door to me i think we're living there and they had kids and they were screaming hollering all night long never stay

of jesus i cast you out amen” and a woman arguing on the phone in the hall while yelling at her kids to “get back in the room”

had a over priced vending machine and laundry on sight

laundry and they hold your luggage for up to 24 hours after checkout which is very

services the room the entrances the laundry no ice machine working laundry to expensive animals pooping an peeing by door ppl screaming

our flights were cancelled and we had to get something quickly and near the airport, it was late we were tired, the tub was absolutely filthy

they have on sight laundry washing and drying

there was a smell in the hall when you went to the laundry room

excellent stay! the breakfast is great.

awesome breakfast

the property advertised free access to the gym however it was not available to use

breakfast is basic cereal, muffins/toast, waffles, juice, milk, and yogurt but it met my needs

everything from check in to breakfast to check out.

clean.great breakfast options, except for only skim milk or 1%.next to bjs

pool was a little chilly, but it was okay.

indoor poolud83dudc4d

had a kitchenette that had everything you would need, the room and bathroom were clean, and the pool was great

the refrigerator and semi- kitchen set up was great

nice staff, great breakfast and very clean

room quality and great breakfast.

breakfast good

clean, helpful staff, good breakfast.

hot water in shower in no sink hot water no laundry hot water no kind of refund or comp for next stay nothing bad business first time club sign

just with it being during covid pandemic couldn't use all the facilities gym pool etc.

they need to clean there pool and they charge a deposit every time you modify your stay

gym is very tiny and has no weights

pool & hot tub

loved the breakfast and accessto pool. front desk staff helpful when needing the laundry.

love the pool area,

pool, room size, kitchen, cool ac! very clean and no smells.

kitchen area was modern and living room and bedroom were spaced out.

breakfast was great and it was quite and my kids enjoyed playing with other families at the pool

breakfast was great and it was quite and my kids enjoyed playing with other families at the

great gym and the staff was awesome

my kids and i loved the front desk lady

the pool and helpful staff.

i did use the gym, it’s small, as most are, but it had all i needed

the hot tub and pool were great

the staff member at the desk promptly assisted me with an early check in, earlier than i could have expected

would recommend this hotel but would recommend staying away from room 115 as it was adjecent to laundry room

the is a laundry room and price is great

smell of cleaners or laundry detergent was stronger than i like, and the air was a bit stuffy

had larger vehicle parking at rear of property. multiple machines in laundry room.

up for graduation and this was clean, has free breakfast, staff was very personable

they helped me figure out the laundry room

the breakfast was very high in carbs and limited choices for fruit

the breakfast spread was lacking, but fine overall

very comfortable and good breakfast

the breakfast was wonderful and the facilities were well designed and appointed.

the rose tavern and the sand bar restaurants were outstanding

pool was fun for the whole family, very special to be in the pool on the lake

we visited in the winter time and were very much looking forward to the outdoor heated pool and hot tub

it’s walking distance to restaurants and bars which we found very convenient

breakfast was delicious

unhealthy breakfast

staff was great bed was comfy breakfast was awesome.one of canandaiguia hidden treasures

what breakfast!!!

wuld be nice if they offered oat milk at the breakfast spread

the fitness and pool area very nice

to downtown clean comfortable room very comfortable bed great breakfast - one of the best in our

breakfast was good

breakfast buffet was nice, hot choices were very welcome

great location, clean hotel, friendly staff and great breakfast.

couldn't get the wifi to work.

difficulty connecting to wifi, no chairs in our room-had to sit on bed to watch tv, eat.

we couldn't get a receipt at the end of our stay due to the printer not working and the wifi password wasn't correct and they didn't know the right one

were unable to get on the wifi and also unable to get tv access

wifi signal, couldn't use coffee maker in room for coffee as it was missing the filter cup and