the pool and the hot tub.

pool was crowded with kids

breakfast was also excellent, loved the little egg dishes

breakfast was perfect and i enjoyed it very much

clean comfortable room with full kitchen. breakfast sunday am was very nice.

be nice to have tv in laundry room

had larger vehicle parking at rear of property. multiple machines in laundry room.

the staff member at the desk promptly assisted me with an early check in, earlier than i could have expected

would recommend this hotel but would recommend staying away from room 115 as it was adjecent to laundry room

i asked if i could have an extra blanket and was told no it's laundry day

was friday before presidents’ day and the place was filled with yelling/screaming kids and they were running around and making noises all times of the

pool is way to small ! kids over powered this small pool .

when we pulled out our pull out couch to show our kids there was a cheeto on the bed which grossed me out and our toilet didn't flush properly

pool & hot tub

and canadian bacon breakfast was delicious

wanted to book a room for my kids birthday that had a pool because she loves swimming and cant until the summer due to weather

the pool and gym room were not available

kids were mostly unsupervised even though there were adults there

breakfast

we needed anything nor make sure we had clean towels the manager making excuses the rates for the pet fee weren't what they said it

breakfast with real name brand foods, a washer and dryer for guests, cable, clean modern looking

breakfast good

breakfast was good and the location was very convenient for me as well.

clean, helpful staff, good breakfast.

the breakfast was delicious, the staff is very friendly. the rooms were nice and clean.

suite had a kitchenette that had everything you would need, the room and bathroom were clean, and the pool was

the breakfast was nor so good. not a big deal, we had a suite.

indoor poolud83dudc4d

good tv. good sofa. good amount of towels. good kitchen and supplies

were big beds were comfy the pool was just the right temperature and breakfast was

the gym was closed. there was hair on my towel(s) and wash rags.

breakfast is basic cereal, muffins/toast, waffles, juice, milk, and yogurt but it met my needs

also gym is quite outdated and there is a weird smell in the whole

t eat any of the breakfast because of my gluten allergy, and the bathroom was very

for her services i also want to thank the older gentleman who helped me in the morning with late check out

services the room the entrances the laundry no ice machine working laundry to expensive animals pooping an peeing by door ppl screaming

our flights were cancelled and we had to get something quickly and near the airport, it was late we were tired, the tub was absolutely filthy

they have on sight laundry washing and drying

there was a smell in the hall when you went to the laundry room

laundry and they hold your luggage for up to 24 hours after checkout which is very

of jesus i cast you out amen” and a woman arguing on the phone in the hall while yelling at her kids to “get back in the room”

to be down the hall so i had to separate from my husband so we could insure the saftey of our kids horrible just

close to the airport and expressway. no pet fee for my cat.

the room size the vending area the laundry area

pool water was chilly

the bar with live music was awesome

pool was closed

it was due to covid, it was still disappointing that there was no restaurant or bar open

great staff - very friendly and helpful. pool and gym facilities outstanding.

small gym, no slipper in bathroom, no one told me about a business center

like everything about the hyatt, the staff was friendly,the breakfast was great, and i slept awesome

the lady at the bar last night (i’m terrible with names

my kids enjoyed the

another question about an ingredient she started yelling to the point we had to take our young kids and leave

loved the gym and pool

the breakfast was good enough especially the fresh waffle. the gym was good size.

breakfast amazing. omelets sausage waffles and fruit smoothies.

loved the gym and pool

the kids loved the pool

had to be at the airport at 4 am and the shuttle was right there to gete when called

staff was great.. my kids loved the pool breakfast was okay

kids enjoyed

clean and good location. shuttle available

no shuttle because of covid but the walk is around 200m and it is very easy to do with small

great breakfast options they had eggs sausage yogurt cereal and more

variety of breakfast items, fitness center, location

value, breakfast

fitness center closed for now

they have breakfast by the way

wifi is very weak and barely worked

blonde hair so that was pretty gross again, for the price paid i would expect to have working wifi

wifi didn't work and there was hot water sporadically in the shower

continental breakfast was sparse.

the addition of the little kitchen area was lovely too

kids upstairs woke up around 6:30 and were stomping around and woke us up

the staff at the front desk and in the breakfast area couldn't be nicer.

very wide and clean room and nice breakfast. free self-laundry service available.

the breakfast was delicious each day and very filling

breakfast could taste a bit better and be a little quicker to restock.

free shuttle to our event

it was clean and beautiful and the staff were amazing! loved the bar area!

fast easy early check in.

it would be nice if airport shuttle service available.

modern, comfy bed, bar in lobby

nice little pool with windows & sunlight + good gym equipment (though a bit packed/small) —used them both

comfortable rooms, a wonderful, friendly staff and a fantastic restaurant, char, with a cool bar and comfy booths

top bar beautuful with great outdoor fire pit and best views of the city but small

room was very clean and good size, bar and restaurant were quite good, and the location was perfect for walking to museums and

beautiful bar on the roof and great restaurant in the lobby

pillows, water pressure, wifi, location

i can sleep in my own comfy bed & if my kids get loud, at least i can tell them to be quiet

beautiful room and interesting hallways. great location with easy parking

otherwise, great location, convenient parking, unique experience

breakfast was not provided - full kitchen and nearby restaurants.

wifi and television with netflix

breakfast. not a fan of tossed salad. no bacon or sausage! still would come back

onsite parking is provided

breakfast was wonderful with very large portions

very friendly staff with a delicious breakfast each morning. the rooms are nice and clean.

it would have been nice to have a hot tub with the pool, but the pool was awesome and clean

restaurant and pool on premises great for small children.

also offer shuttle service

rachel and sydney at the bar were great

in college town, cleanliness, facilities (good laundry- you can treat your college student to a couple of loads done by mom), flexibility- they

very comfortable and good breakfast

didn’t eat breakfast

neat, updated rooms. clean smelling and appearance. continental breakfast.

up for graduation and this was clean, has free breakfast, staff was very personable

clean, has a decent breakfast, convenient.

in disrepair, maid never came, charlie bar closed while on balcony and were locked out

pool was clean, hot tub was very nice, pillows on the bed, awesome

the pool and hot tub were well needed, the beds were great as was the staff

the lobby, bar, rooms, starbucks coffee, the pool

we didn't use the pool, but it looked welcoming and warm

the room was next to the pool and laundry area we didn't hear any noise.

i needed quarters for laundry and the hotel had zero (isn't this something you could prepare for, just to be helpful to

special pool hours for adults since the pool is open until midnight its hard to relax with 9 kids in the pool at

the self serve laundry room didn't wash my clothes

people arriving after midnight with kids screaming, running and crying down the hall until 1 a

large and spacious pool. rooms in great condition

restaurant and bar open late

some furnitures are outdated plus gym need for equipments

that's outta there control because of covid an that's not having the bar & restaurant open but other than that,perfection

location!! great pool great breakfast! really great linens!!

very clean, room temperature perfect when entered room, delicious breakfast

computer systems of reception were not working , then an old gentleman started saying that can kids be quite, he again pointed out in evening for kids to remain quite by saying its quite hours,

breakfast was well stocked and lots of variety

breakfast was just what we needed for the kids and adults in our group

very clean & we were able to check in early {1:30pm}. also, breakfast was very good.

friendly staff, great breakfast options, pool was nice, room was clean and above what i expected

the kids loved our room, and i quote “ i feel so fancy this room is so nice

the kids had a great time in the pool and picking out snacks at the snack bar

pool was closed last day

great breakfast, very clean, friendly staff , great location

having a complimentary laundry was really appreciated

breakfast could be better.

fresh, clean, and relaxing. excellent breakfast options. welcoming personnel

great breakfast variety and the staff was very friendly and cheerful.

the system of the hotel, the room with a mini kitchen and the staff.

the bar staff. we ate there. didnt have good customer service experience

convenient location . like the fact that it has a restaurant and bar on the property

great location, nice atrium, pool, and fitness center.

a friday night the bar closed very early which is a main reason we stayed there, so we didnt have to leave

the location was great. the bar was great. the accommodations were fantastic. had a great time.

we arrived there was a barefoot woman who looked disheveled carrying laundry in the hall

common areas, hallways, elevator, entrance/exit doors and laundry room need constant cleaning/disinfectant, mopping and vacuuming

room needs a good clean-up, and laundry people make sure the towels are clean

location and kitchen

the laundry room was also messy

no oven. no wifi. windows were very old. screen ripped open.

the staff was very friendly and you could park right in front of your room. wifi was good.

no fuss -- was very easy interactions with staff. good location. full cable, good wifi.

they even helped me with the wifi

it snow a lot, and they kept the parking lot clear.

the staff was friendly, the room was comfortable and the kitchen had everything we needed.

the morning breakfast was excellent and the suite was large enough for a family of 5 and a dog.

location good didn't eat breakfast

helpful staff gym room was well equipped

we were told at 8:45 by kitchen staff that no more meat selections would be prepared or coming out of the kitchen

the gym facility is very small

nice to have laundry, don't usually need it, but this time we did

self-service laundry and a small fitness center available

great value and will definitely come back next time my son has a gymnastics meet

staff was very friendly, clean rooms. breakfast is exceptional. on site laundry facility.

of towels the tv was a nice size i got all the channels front desk attendant was very nice the pool was clean he made sure we had towels the breakfast was good

the pool staff was very nice and helpful

was great the room was very comfy + our son had a blast especially in the pool we've been looking for somewhere with a pool that was nice and descent an away from home we're

breakfast is so welcoming every morning such a kind person

staff was helpful and breakfast was so good

my cats were allowed- for a small pet fee

staff is very friendly and the hotel is quiet. their breakfast does need an upgrade though

free breakfast but nothing offered and the only coffee available was flavored not everyone likes

breakfast was simple but good

the room was comfortable and clean and breakfast had healthy options

the staff was amazing, and the pool area. the whole hotel was very clean inside and out.

my kids who swim in farm ponds wouldn't swim it

pool, staff. beds really comfy, fridge and micro were a bonus.

the breakfast was wonderful-juice, coffee, tea, oatmeal, cold cereal, fresh fruit, two egg dishes,

the pool and gym hours were great-7 am-11pm

staff very friendly and accommodating, nice breakfast and rooms very clean.

the breakfast was great! waffles and boiled eggs.

some type of meat for breakfast add bananas for fruit

love this hotel, i stay at it every time i go to rochester to visit my daughter's family, breakfast is good, bed and pillows are very

large vehicle parking for people like me who need it, laundry machines for guests, coffee available 24/7 & free continental breakfast

breakfasts

cant wait for continental breakfast to return

coffee was much to strong but the rest of the breakfast was very good.

out a great hotel safe and clean and not loud staff was nice and helpful clean rooms and great breakfast

breakfast immaculate (healthy choices cold and delicious )

was close to a few places to eat. and the bar that is build on to the place is very niece

first room we had smelled like bar room beer smell

we weren’t in the main building but the boom-boom from the bar we heard till about 2:00

the bar was the only good thing. it must be where they dump their money.

the bar has a big party there is no place to park near your room and have to park cross the lot

pool

the room and the pool

had kids knocking on my door first 2 hours

pool more than compensated for this missing piece of exercise equipment

way too noisy too many kids about 10-15 running up and down nothing done to stop them.

we were able to book a pool slot and the kids had a wonderful time

hot tub, and breakfast buffet

breakfast offered a wide assortment of nutritional food

the night of the wake, we all gathered in your breakfast area to eat

kids had a blast for our staycation

staff and the breakfast

breakfast was perfect!

pool, breakfast and gym were averagely good

great sleeping accomadations. free breakfast was terrific! pool was clean and quiet.

was an excellent choice of food for breakfast, check in was efficient, and the accommodation was just what we wanted for our overnight

ran out of coffee at breakfast

excellent breakfast the next day

breakfast was nice and the atmosphere was cheerful

staff was very welcoming! the breakfast was great! room was very nice!

also it was nice to be able to use pool, hot tub, and gym

i did not use the spa, but have heard from locals the spa staff is unfriendly and the services are overpriced

at the hotel there was again no information in the room concerning spa facilities nor meal times

excellent spa

look forward to the spa unfortunately they were booked

location is tops. bed is comfortable. room sizes good. room coffee v good. gym is v good.

nice staff clean rooms pet friendly the free breakfast was delicious and everyday was something different

homey and friendly atmosphere and good fresh clean breakfast experience

breakfast was good, it's always nice to have breakfast before leaving for the day!

nice and clean and good breakfast

went for my daughter's gymnastics states competition and we stood one night

large room, good breakfast nd resonable price

fantastic facility, we even used the pool while it was snowing outside!

my 7 year old spent every spare minute in the pool, which was also spotless

besides the great room and very helpful staff, i thought the breakfast options were wonderful.

we were able to eat breakfast and then enjoy the pool and hot tub for a bit before checking out

also appreciated the complementary bottled water and chocolates for guests

fitness center and pool were top quality

the kids enjoyed the pool

enjoyed the spa and pool area

i hear the pool and hot tub were excellent and breakfast was available in the am

wifi included

the wifi works great

wifi didn't work the first day, and no updates were provided on when it'd be back up and running

each room included wifi, as well as a tv, clean refrigerator and microwave, the latter two of which were greatly

parking right outside of the room was so

then the breakfast was amazing, i honestly wished they served it all day long lol

it was very nice. my kids enjoyed they self. the staff was excellent.

we stayed here many times when the kids were young from twenty through ten years ago

minimal fitness equipment

kids loved the pool

the breakfast was very good!

clean, good location, free breakfast & other amenities, helpful staff.

the staff was very friendly and i liked the on-site laundry.

this morning when i checked out, 2 housekeepers were hauling a large bin of laundry up the stairs, clearly struggling and sweating and swearing loudly

clean, friendly staff, price, amazing breakfast, everything!!

the breakfast offered several options and was perfect for a traveling family

the staff was very friendly and helpful. the breakfast was good they had a good selection.

it was wonderful so clean and comfortable and we enjoyed our stay loved the gym we will be back

not much for breakfast. same food all week. out of pancake mix the whole week.

the pool and hot tub were amazing! the place was very quiet and clean!

is a pet friendly hotel but they pick and choose who they give a hard time over with there pets

gym equipment

it was very clean and the breakfast was delicious with many items to choose from.

' the pool and fitness centers were open

i was at a golf tournament + turned off my phone for the time that we were at the course