the pool is amazing and my kids love it so much we will return

breakfast was good

staff was very welcoming! the breakfast was great! room was very nice!

the breakfast and breakfast staff were awesome

excellent breakfast the next day

we loved that there was a pool, market and starbucks available!

way too noisy too many kids about 10-15 running up and down nothing done to stop them.

the room and the pool

had kids knocking on my door first 2 hours

pool more than compensated for this missing piece of exercise equipment

staff was amazing, the spa experience was amazing!

the spa was just down the hall from our rooms

at the hotel there was again no information in the room concerning spa facilities nor meal times

excellent spa facilities

lovely bar area.

breakfast was great. healthy options and enough syrup for the kids to be happy!

late check out was a bonus

tea and some simple snacks, fruit and juice available 24/7 which was amazing when travelling with kids who want snacks at odd times

we enjoyed the complimentary breakfast, and also that snacks were provided throughout the day

no pool or extras for kids .

no oven. no wifi. windows were very old. screen ripped open.

no fuss -- was very easy interactions with staff. good location. full cable, good wifi.

the staff was very friendly and you could park right in front of your room. wifi was good.

they even helped me with the wifi

but extremely clean the owner is nice and got up at midnight to give me a key there was a full kitchen

the pool!! i bought my grandkids, we had a blast....

the staff. the location. the pool.

the pool was nice but freezing cold

i hear the pool and hot tub were excellent and breakfast was available in the am

fitness center and pool were top quality

breakfast items stocked early with good quality coffee

breakfast was simple but good

so nice to have breakfast

no breakfast

free breakfast but nothing offered and the only coffee available was flavored not everyone likes

wifi didn't work the first day, and no updates were provided on when it'd be back up and running

the wifi works great

each room included wifi, as well as a tv, clean refrigerator and microwave, the latter two of which were greatly

wifi included

not easy to get out of the parking lot due to the location

wifi and television with netflix

onsite parking is provided

has off street parking

private parking behind residence

parking, but we were able to get a spot

pool and spa tub are not up and running yet, however it doesn't say that anywhere online and i

kids had a blast for our staycation

stay, kids kept knocking on our door, of the third-floor had loud music all at the front desk was very

my husband went down to check the pool ( we knew there were quite a few kids staying this weekend)

breakfast offered a wide assortment of nutritional food

pillows, water pressure, wifi, location

i can sleep in my own comfy bed & if my kids get loud, at least i can tell them to be quiet

large sitting area and kitchen

, which is really cool and made adults behave like kids writing on the boards and taking pictures in the loft

parking was a little rough because it seems like it was busy that weekend, but it was in a parking

breakfast buffet was awesome and staff friendliness was really good

clean, everyone was friendly. pool and hot tub

free breakfast cleanliness early check in

conditioner, shower gel and lotion already in the bathroom in big bottles and having a real breakfast than just donuts and cereal was a huge plus for our family

ver convenient. clean. and i liked to breakfast options

comfortable rooms, a wonderful, friendly staff and a fantastic restaurant, char, with a cool bar and comfy booths

room was very clean and good size, bar and restaurant were quite good, and the location was perfect for walking to museums and

beautiful bar on the roof and great restaurant in the lobby

great gym with well maintained equipment and rowing machine.

best of all—the rooftop bar (hatties) with *amazing* sunset view over rochester

it was clean and beautiful and the staff were amazing! loved the bar area!

it would be nice if airport shuttle service available.

fast easy early check in.

staff was great from check in to coffee/ bar

there is a bar downstairs

wifi didn't work and there was hot water sporadically in the shower

blonde hair so that was pretty gross again, for the price paid i would expect to have working wifi

wifi is very weak and barely worked

the front desk person was very nice and got me a cup of coffee from the pot they have in the kitchen for the staff

fresh fruit plate on the breakfast would be nice.

two bed rooms, sleepsofa, kitchenette, livingrm area and two fullsize bathrooms

the pool area was clean and easily accessible from our suite

breakfast was good

kitchen, living room and vanity area needed brighter lighting

the one person we saw working was making himself a waffle and taking it to the kitchen to eat instead of taking care of what needed to be done

fitness center closed for now

no hot breakfast served. no use of pool

the fitness room had no extra towels and requested that we clean off the equipment after use, but there

pool and fitness center were not open but still paid the same price for the room as if all the amenities

loved the fact that this location included breakfast in the cost, in which i didn't have to pay an additional fee

great staff - very friendly and helpful. pool and gym facilities outstanding.

great gym. room was good sized. hotel in walking distance to some good restaurants.

had a junior suite and was very small. not worth price. paying for parking. bar closes early

the bar was very nice as well

pool was a bit too cold

the staff were fantastic, the pool has 25 yards of pure relax, the gym is modern and very convenient

no breakfast, but a starbucks is conveniently located on the ground floor

the morning waiter at breakfast was polite and helpful

there’s no free breakfast

we had no pillows or bedding for the kids

loved the gym and pool

the free fresh hot cookies,,beds were very comfortable and pool was great for relaxation

the pool

from check in to breakfast

loved the gym and pool

the laundry room was also messy

laundry and vending area need a change machine, bed was not queen size it was only a full.

i like the fact that it felt like a studio / home vibe with kitchenette full refrigerator clean bathroom no bugs no nothing definitely would recommend this if

and the laundry room is decent

the kitchen area.

we didn't use the pool or gym so i can't comment on

location . free shuttle to airport and hospital

it would have been nice to have a hot tub with the pool, but the pool was awesome and clean

restaurant and pool on premises great for small children.

the pool was nice, the rooms clean and bed was comfortable.

the bar staff. we ate there. didnt have good customer service experience

a friday night the bar closed very early which is a main reason we stayed there, so we didnt have to leave

great location, nice atrium, pool, and fitness center.

absolutely loved the bar staff

the location was great. the bar was great. the accommodations were fantastic. had a great time.

great breakfast. kids loved the pool! friendly staff. social distancing measures were in place.

i needed quarters for laundry and the hotel had zero (isn't this something you could prepare for, just to be helpful to

special pool hours for adults since the pool is open until midnight its hard to relax with 9 kids in the pool at

although we didn't have the opportunity to use the pool or gym, they were available

room we were assigned to you was dirty in the bathroom, tv didn't work, laundry room with loud music was next to our heads

i would have liked to try the gym

i didn't know a continental breakfast was included when i booked my room so this was an unexpected bonus for me

everyone was very pleasant, the room was clean and comfortable, and we enjoyed breakfast

breakfast, location and how comfortable beds are.

breakfast had ample options

we didn't use the pool, but it looked welcoming and warm

pool was clean, hot tub was very nice, pillows on the bed, awesome

out couch in our suite was comfortable to sit on but could feel the bar when i slept so mattress could have been better

clean, comfortable room and bed. warm pool for the kids. cute courtyard to hangout in.

pool water a bit cold

room was clean, kitchen area and fridge were clean

great breakfast variety and the staff was very friendly and cheerful.

was really neat, bedroom was nice, kitchenette fully equipped, awesome breakfast, and great location near everything

pool and fitness center are top-notch for a hotel in this class

was neat and clean, staff were friendly, liked that it had mini kitchen, but it had a full size refrigerator and a dishwasher

the gym needs to widen its range of weights

the beds are very uncomfortable. the gym had broken equipment. breakfast was cold food only.

we could have 2 beds, had to sleep kids on the floor but made the best of it because they were all sold out

one could very easily slip and fall, especially young kids and older senior citizens

friendly staff and very comfortable beds! good variety of breakfast items and tasty beverages.

the hotel is having free breakfast. the fitness area and swimming pool are also available.

the breakfast was very good with plenty of fresh options

restaurant and bar open late

we got a complimentary free drink, the pool was nice and warm and the room was perfect

location!! great pool great breakfast! really great linens!!

rooms are clean and great breakfast! staff are nice as well.

much smaller pet fee

i was near the pool entrance, like i requested

room was booked for 2 adults and 2 kids, but only 3 big towels were provided in the room, and only 1 small bottle of each shampoo and

the fitness centre was small and not well maintained

very clean, staff were friendly and the pool was nice

the gym was nice and clean

the kids had a great time in the pool and picking out snacks at the snack bar

the breakfast was so good.

rooms were clean, the pool area and gym area was clean, hallways clean, anything i needed, they sent up with no problem

extras, no crazy kids, no pool smell, quiet, professional staff, breakfast like no other, there's a happy hour

kids upstairs woke up around 6:30 and were stomping around and woke us up

kitchen

lack of kitchen utensils

the breakfast was delicious each day and very filling

clerks were friendly and helpful. breakfast good! (loved the pancake machine!)

the staff was very friendly and i liked the on-site laundry.

the breakfast was adequate and there's a laundry room which was handy.

breakfast was great and coffee was good

breakfast included more than i expected. including fresh made pancakes

the breakfast offered several options and was perfect for a traveling family

they accommodated my stay, the bests were great also the breakfast i will definitely stay again!

the continental breakfast was a good addition to our stay it makes my kids happy

breakfast was awesome

manager was very helpful and the pool hvac had broken just prior to our arrival

this hotel, for what i paid for a room, it was large with plenty of room, clean, the continental breakfast was great, plenty to chose from

staff was helpful and breakfast was so good

the pool and the breakfast

is close to rit good breakfast selection friendly staff has pool and gym rooms are spacious and

the pool and the breakfast

and clean, the beds were very comfortable (pillows were great, too), breakfast was plentiful, pool and whirlpool were great, staff as courteous and helpful

the pool area and hot tub were small.

they even accommodated our request for a late check out with no extra charge

this place was great for our overnight stay for gymnastics competition

breakfast was great!

booked here over other options because of the pool (kids needed something to do)

when asked about a shuttle in the morning she said the airport is hundred feet that way,and pointed to the front door

it was clean. very clean. the bed was comfortable . the breakfast was very good.

clean and good location. shuttle available

need to get a stationary bike or recumbent in the gym

laundry facilities on site

of jesus i cast you out amen” and a woman arguing on the phone in the hall while yelling at her kids to “get back in the room”

like the fact that they don’t have no policy saying if your kids spill milk on sheets that they will keep your deposit

didn’t like how they kicked me and my kids out for a pee stain and knew we were homeless and knew i had to be to work at 1

hotel had security guard walkin the halls stains on the sheets kids didn’t like it made them sleep on top of the covers it was disgusting i will not be

our flights were cancelled and we had to get something quickly and near the airport, it was late we were tired, the tub was absolutely filthy

services the room the entrances the laundry no ice machine working laundry to expensive animals pooping an peeing by door ppl screaming

there was a smell in the hall when you went to the laundry room

they have on sight laundry washing and drying

you can do your laundry

you please add bananas to the breakfast, breakfast is from 6-9, i think it should go to 10am, other than that, i am very

love this hotel, i stay at it every time i go to rochester to visit my daughter's family, breakfast is good, bed and pillows are very

breakfast could be better

breakfast was good

out a great hotel safe and clean and not loud staff was nice and helpful clean rooms and great breakfast

breakfast was lame

room and breakfast was great but what it made it a pleasure there was the staff, alicia, she worked during

coffee was much to strong but the rest of the breakfast was very good.

breakfast immaculate (healthy choices cold and delicious )

breakfast was convenient--plenty of hot coffee

one very important point for me is that they have ev chargers

super clean room, the pool was nice, a few restaurants right down the road,

breakfast area not clean when guests were eating, and all food finished by 8am

(probably just never had this room setup before) noisy kids next door

we weren’t in the main building but the boom-boom from the bar we heard till about 2:00

the bar was the only good thing. it must be where they dump their money.

was close to a few places to eat. and the bar that is build on to the place is very niece

first room we had smelled like bar room beer smell

the bar has a big party there is no place to park near your room and have to park cross the lot

the gym was closed. there was hair on my towel(s) and wash rags.

for her services i also want to thank the older gentleman who helped me in the morning with late check out

everything from check in to breakfast to check out.

the people, the breakfast, the cleanliness!!

room smelled of gym socks, smoke, and musty

loved the kitchenette - good size fridge/freezer

hotel could have been cleaner, the common areas and gym were not as clean as other hotels in this brand

the breakfast was nice and expected. i like having several hot options.

the pool, board games and hot chocolate were loved by the kids and the staff went out of their way to

the refrigerator and semi- kitchen set up was great

breakfast good

the breakfast was delicious, the staff is very friendly. the rooms were nice and clean.

breakfast with real name brand foods, a washer and dryer for guests, cable, clean modern looking

excellent breakfast. wonderful staff. nice room.

breakfast was good and the location was very convenient for me as well.

the pool was open, the hot tub was closed our first day, but was fixed by the 2nd day

just with it being during covid pandemic couldn't use all the facilities gym pool etc.

like that you have a pool, fitness room, offer complimentary breakfast and the workers were

problem we had was a group of unsupervised kids in the pool

breakfast was adequate.

pool, room size, kitchen, cool ac! very clean and no smells.

pool was crowded with kids

clean comfortable room with full kitchen. breakfast sunday am was very nice.

i love the two bedroom suites, the large living area and kitchen

full size kitchen, had coffee and popcorn there uopn arrival

there was kids running up and down the hallway at night and banging on the doors

inn express across the highway the last two years and they have an excellent breakfast but no pool

the customer service is outstanding from the front desk to the lady in the breakfast area

looks fairly new. very roomy. good breakfast. good location

hidden pet fee

would recommend this hotel but would recommend staying away from room 115 as it was adjecent to laundry room

cleaning staff very helpful and polite. the laundry room was very nice.

i asked if i could have an extra blanket and was told no it's laundry day

be nice to have tv in laundry room

smell of cleaners or laundry detergent was stronger than i like, and the air was a bit stuffy

breakfast was good but putting the plates in the middle of the line vs

great breakfast, friendly staff

best breakfast i had on this road trip

pool water cloudy

breakfast time i see some working or homeless kind of people

my wife and i loved the spa bath

they are also open for breakfast

the location was great for the casino.

to staffing issues, there was not much breakfast

spa tube

breakfast was good and just enough

the spacious and clean room. pancakes for breakfast and the very nice exercise facilities.

the breakfast was really good with a great variety of choices although the property didn't have a

were no trays to take breakfast back to the room

front desk was very helpful with early check in - even upgrading our room for only $5

the ice machines and half the laundry machines said out of order

a pool

have 5 kids and they have a policy that does not charge you for extra people if they share an existing bed

bigger pool of some kind

the hotel laundry was easy to use and the hotel has supplies you can purchase to use

up for graduation and this was clean, has free breakfast, staff was very personable

they helped me figure out the laundry room

the breakfast was very high in carbs and limited choices for fruit

the breakfast spread was lacking, but fine overall

very comfortable and good breakfast

the breakfast was wonderful and the facilities were well designed and appointed.

the rose tavern and the sand bar restaurants were outstanding

pool was fun for the whole family, very special to be in the pool on the lake

we visited in the winter time and were very much looking forward to the outdoor heated pool and hot tub

it’s walking distance to restaurants and bars which we found very convenient

breakfast was delicious

unhealthy breakfast

staff was great bed was comfy breakfast was awesome.one of canandaiguia hidden treasures

what breakfast!!!

wuld be nice if they offered oat milk at the breakfast spread

the fitness and pool area very nice

to downtown clean comfortable room very comfortable bed great breakfast - one of the best in our

breakfast was good

breakfast buffet was nice, hot choices were very welcome

great location, clean hotel, friendly staff and great breakfast.

couldn't get the wifi to work.

difficulty connecting to wifi, no chairs in our room-had to sit on bed to watch tv, eat.

we couldn't get a receipt at the end of our stay due to the printer not working and the wifi password wasn't correct and they didn't know the right one

were unable to get on the wifi and also unable to get tv access

wifi signal, couldn't use coffee maker in room for coffee as it was missing the filter cup and