gym was out of service-no mention anywhere $15 breakfast is nowhere near worth it location is

there is shuttle bus service from the hotel to times square, it’s super convenient

it has free shuttle to newark airport

best thing in my opinion was the shuttle to time square

very convenient free shuttle to newark airport. also offers a shuttle to nyc.

gym and pool weren’t usually open until 9 am

nice pool and gym

laundry was right across my room which was awesome

the breakfast,pool and hotel rooms were amazing

also great view and aldi near by, laundry and training gym are best

the manager accommodated with a late check out which was great

maybe more variety of food in the breakfast.

value for what you get - free wifi, free breakfast, shuttle bus to and from the city made life so much easier for us

if they didn't have a breakfast, they should not have said they

free breakfast the staff was very friendly and the rooms were really clean and smelled clean

hotel is very clean and includes breakfast

didn't have breakfast for two days due to not having enough rooms sold

the beds were comfy and we were allowed an early check in which was great after a night of travel

breakfast was good

pool was not working, the gym area was small and with broken equipment

aldi (thrice or even four times less expensive than in nyc), shop rite, gap and a well equipped fitness center ($10 entry fee)

would not recommend staying there if you have kids

n a freezing cold hall ) all the interior is at it's limit and needs an urgent renewal gym out of

breakfast was good

should provide laundry facilities on every floor , was only one washer and dryer on the 3rd

there complementary breakfast is always ready on time and you can sit and enjoy your breakfast, there is plenty of

king guest room was beautiful and comfortable the lobby was amazing there is a bar and outdoor campfire overseeing ny

, location ; room had no view worst in the building ; staff did not bother to ask for options ; gym ridiculously

drinks in the bar are expensive

what i understood from the staff is that in the building there is a gym, and that's where the noises come from

live the view and that i can bring my fur kids

of certain lighting n curtains, lack of maintenance, such dish washer is down, so as the hotel laundry machine, two out of 3 washers are down, have to fix

hotel is excellent, clean, people are helpful , it is a great location and includes breakfast

but it could be more perfect if the hotel has its own laundry facilities in each room or public (laundromat) and if the restaurant has direct view to the

my kids love it

nice variety...kids enjoyed making their own breakfast

reopen their restaurant with outdoor dinning, inside patio, a club in the basement and a rooftop bar with pool, honestly i can’t wait to come back and see this place again

didn't eat breakfast

location , good breakfast, comfortable bed

breakfast choices were top notch

roof top bar and wonderful staff

wifi connection was good

the wifi was not working, the ice machine not working. beside that, was marvelous

but since i was there just for one night with good wifi connection it was not a big problem

wifi was very slow

new hotel in less busy area good free wifi

rked excellent for video-calls) and great bathroom

everyone was really nice and helpful especially when it came to the signing up for the paid wifi

tv with several streaming services

tflix, hbo, prime, need own account though), great wifi connection

the only thing that can improve is the hotel's wifi and cable service.

small gym for use, and outdoor seating

the room was cozy and the bathroom was nice. i loved the spa and gym area.

terrific gym

the reason is that the gym and the hallway were both cool with working air conditioning, while our room was like a sauna

the small gym had one stepper, which was out of order

only dry cereal for breakfast or bread

no breakfast like they said it would be and no coffee

breakfast is orange juice and muffin in a paper bag

you said , the hotel offer breakfast but never give us

breakfast, washroom

it was nice having a coffee bar in the hotel as well

love the coffee bar in the lobby

we had a lovey view out to the street and over the bar area downstairs

one hour later check out is offered, even with a late check out package offering for $$$, this was generous

check in is at a computer and the lobby area which is small is given over to a coffee bar/wine bar at night

all the conveniences in the hotel, gym, restaurant, yobot, espresso bar and modern clean rooms.

in the room, delicious food in the restaurant with a great view, and a modern and up-to-date gym

i was so busy exploring nyc that i didn’t get chance to check out the gym or other facilities - which i would have liked to have done

price, breakfast, room style

asked for late check out but had 2 bouncers nocking on out door to kick us out

weak wifi on 5th floor

there was no wifi and no updates came on restoration

wifi intermittent, no password. neighborhood a bit sketchy.

wifi, it was unreliable and half the time did not connect at all

wifi really bad.

i was shy passing gentleman's clubs walking with my kids from the hotel to times square.

was extremely helpful- they catered to our needs and were very attentive to the fact we needed early check in and handicapped accommodations

picked it for the free breakfast and the fitness center but neither were available

very approachable and kind staff, had an early check in of 3 hours earlier than the supposed check in time, unlimited food served during

arrival, went to check in only to find out that the room assigned to my family of 2 adults, 3 kids was a single room with a king size bed

the area was nice and seemed safe, and the laundry room.

i like the pleasant staff, the kitchen, clean bathroom, comfortable bed, location.

coffee and muffins) large fridge (and freezer) plates and utensils available upon request coin laundry available cons: no cleaning service for less than 14 days of stay room was cold (heater was

5 usd return ticket to manhattan, 20 min drive), laundry in the hotel, fast food and restaurants

room having a full kitchen, all kitchenware has to be requested at front desk

was disappointed that the breakfast only had egg white veggie omelettes and turkey bacon on one of the days that we were

great location, new facility, gym, room and bathroom size!! best breakfast staff!

in addition the beds were actually comfortable and breakfast selection was great

rooms were large and clean. staff was friendly and courteous. breakfast was very nice.

they even accommodated our late check out request

loved having the pool and hot tub after a long day of travel

anna expedited an early check in for me

the pool & hot tub!

no breakfast included

breakfast was a bit expensive. no onsite or nearby restaurant. had to go over highway

lots of food and shopping, comes with a gym, and the roof was beautiful

i had called ahead to see about them watching our luggage before our late afternoon check in - and although when i called i was told this would be totally fine, i come

left luggage facility - although it didn't affect our party as they gave us a late check out

the rooftop had amazing views and the gym was very well equipped

i didn’t get lucky with late check out, and there is no luggage storage option, so had to figure out where to store my

small kitchen and dining table and two bedrooms with bathrooms

a block from port authority, six blocks from the theater district, a few blocks from hell's kitchen and great restaurants

this turns out to be a bar where you obviously can’t bring the teenage kids

check in staff were friendly and were kind enough to allow early check in

great price, good location, comfortable, clean and friendly staff, always smiling and give me early check in ud83eudef6ud83cudffb will definitely come back

the gym was also great had everything you would need

the room was missing amenities kit and laundry bag.

also we did a late check out and there was no charge to stay 2 hours late as long as we leave before 1:00

rooms were great, hotel bar and coffee shop were very nice and stylish

gym was nice & wifi worked well

breakfast was really good, also super staff, they were really friendly and helpful and ofcourse the

the gym was in the basement so no windows or any sunlight or any fresh air

the breakfast was lovely and had a great selection

breakfast is amazing

room was very small for 3 people. more cardio equipment needed in gym.

the wifi was terrible

the wifi was a bit hit and miss at times.

wifi did not work and i needed to do send documents, etc while i was traveling for work

1) could be improved

the wifi

the wifi didn't work in my room but i was at the back.

wifi

the wifi connection kept dropping

great location good room size for ny free wifi- free coffee

wifi. small rooms.

bettr working wifi and place to plug in coffee pot.

paid wifi

free wifi was excellent and the warm cookies and cool water in the lobby a nice touch

wifi did not work well. not consistent or reliable.

the bathroom was well maintained and wifi worked seamlessly and housekeeping was top notched

friendly staff. great breakfast. clean.

we walked down with my kids once and it was only 4 minutes from the 32nd floor

loved your morning breakfast and friendly staff

is hard to approach room is too smalll room rate is too expensive needs more elevators no laundry breakfast food always the

i asked for early check in because my husband is not feeling well and staff are very understanding and

staff and location. rooftop bar and bar staff

the staff. cleanliness. and laundry room.

when it arrived staff got in with laundry carts and we had to wait almost 20 minutes for next

nice location and great value for money. was pleasantly surprised about the hotel gym

ability to do laundry

the gym is amazing with new high end equipment

the gym was clean, with freshly rolled towels and to our surprise some peloton machines

at least the staff that worked during the day/evening times (the staff that worked late nights/past midnights were definitely not as warm or friendly, and seemed more preoccupied

small but clean and quiet rooms with comfy beds. decent little gym. attentive staff

small gym

our anniversary the day we checked in and they arranged a bottle of wine and a nice note from our kids

of covid 19, there was nu husky puppy, so kids a little dissapointed

different, trendy, colourfull, kidsfriendly

the wifi network is not working well.

perfectly cleaned upon arrival, front desk was quick to answer phone when we had a question about wifi and when we requested fresh towels, facilities were nice and clean

no breakfast. wifi was not very fast either. those are not deal breakers by any means.

lots of problems with the wifi.

the wifi was very good

new property. good location. buffet breakfast. kids under 17 stay free.

dear bar prices and hot breakfast selection was minimal.

a lady at the reception was very very kind allowing us both early check in and late check out (due to our scheduled flights times)

there were no locks for washroom making it feel uncomfortable with young kids in room.

breakfast was above and beyond

early check in - very nice staff; quiet room and location even though not far from times square

had booked an extra night to allow for early check in and messaged the hotel when i made the booking to let them know but they still put

well equipped gym

loved the hotel , the location , the staff , the breakfast and the happy hour they have

facilities were great bonus was the laundry area for travellers who needed to do some washing

the bar downstairs has great bartenders which is also a plus

food selection at the bar was limited;

access to nearby gym was handy too

00 for a gym membership i had no intention of using, bottled water in room and 2 complimentary drinks at the

went up for my birthday celebration great and friendly staff who greeted us and checked us in the bar was great

breakfast was crowed but decent quality, location was awesome, a couple blocks from times square, wifi was fast and

the wifi was very reliable

wifi could have been slightly better, was not strong enough or may be the hotel was full due to

the free wifi was slow!

the room was clean a d wifi was fast

comfortable bed. fast wifi. excellent water pressure from the shower.

also the wifi was temperamental but it was

wifi worked very well

difficulty in access to wifi

paying for wifi

also, the guest wifi was reported as

used the main overhead there was no information in the rooms about the hotel or nearby things or wifi

wifi fast

poor wifi connection for one of us; no problem for the other

staff was helpful, wifi connection worked well

the wifi was not good and due to covid- no breakfast available.

although we struggled a little bit to connect to the wifi, it worked well

internet for our tv didn't work, not great with 2 kids in tow, but wifi did work on our phones

front desk never sent anyone to help with our wifi

wifi worked well, front desk staff was friendly and

gym fitness facilities best we have ever used

excellent gym facilities and great games room for kids

gym in room

breaksfast was really good and healthy, the gym facilities was excellent (spinning bikes and for those who’d like a class online, it is

the kids loved the game room with the ping pong table and board games

no self service laundry breakfast time to short, a microwave would have been

the gym was great

breakfast room could be bigger as it tended to get crowded but the host used to handle the crowd

i spent the weekended sleeping with my three kids in the same bed

the immediate surrounding area isn't great for young kids.

breakfast is good

loved the room is was open space for me and my kids and my boyfriend loved the freedom the veiw it was absolutely beautiful

breakfast was not nice.

hotel employee at the bar was amazing

staff was so helpful and breakfast was good

free wifi,internet and printer available for printing out passes etc

distance to time square,madison square garden and bus terminal station large bedroom,wifi signal was excellent,nice view from my

the free wifi was very good

we worked during the trip and wifi was good in room and at the lobby

wifi was very slow, sometimes it was a very long wait for the elevators to arrive, the view out the

amenities - laundry service (extra fees) available and useful, gym, rooftop area at 22nd floor with nice view

designed/renovated, amazing and friendly front desk staff, decent gym, great amenities and amazing location

a laundry room and a gym in the basement

stayed at the hotel for two nights with two kids and three adults

the location is excellent and the kids loved the hot chocolate and hot breakfast buffer

appreciated the laundry

very helpful staff. quiet property in heart of nyc. good laundry with new washers and dryers.

the breakfast was fabulous - so much choice and ‘specials’ each day

breakfast was great, too

clean, comfy beds, fluffy towels, free breakfast, next to a target, starbucks and metro station.

but should mention, hotel bar prices too expensive and not advertised on the board/menu

loved that there was a gym too

location and size of room and bathroom. gym is really good too.

they had a laundry where we could do our washing and there was a starbucks downstairs.

they also have a small restaurant and a gym facility

elevator could take a while in congested times. front desk ran out of quarters for laundry.

had a city view room very nice, i like having the kitchen area in my room to warm up food during my stay

having the conveniences of home - kitchenette and laundry was just amazing

i was there for 3 weeks and used the laundry room as well

laundry room in the basement

wifi wasn t available due to a technical issue for three days which should be fixed faster

the wifi was unusable, some power outlets weren't working.

excellent wifi

wifi was a hassle i was charged different rates for the same room and this was not communicated to

wifi was great

no wifi in bedroom

the location is great, wifi was working great, our room was cleaned every day

free wifi is nice when it works. it never worked for us.

was good staff was kind and helpful good and convenient location good and quality wifi

wifi was not super

also liked the gym

early check in and late check out possibilities

the location was incredibly convenient and there is a nice gym

fact i didn't get my king room even tho i requested early check in month in advance but they helped me out and gave me a double room which was fine

the room with 2 king beds was okay to sleep for 2 adults and 2 kids but it was so small that we couldn't move around the room that easily

early check in is great

starting from the staff and ending with the breakfast

the very spacious and fully equipped kitchen made it feel like home

the pool and our room was great and breakfast was amazing as well from bagels to bacon and eggs or

i liked having a kitchen in my room

breakfast wasn’t to good but all the restaurants around it makes up for it

but one night it was closed for a private party which was a bummer for my kids in the summer

too many young adults hanging around in the bar area without drinks, waiting for friends.

the pool was an added bonus for this location

the breakfast location felt like just a normal coffee shop

the hours of pool were early 8am-10 i believe and then the rest of the day for adults only

wifi did not meet expectations (it often disconnected and it took long to open pages) (+) complimentary breakfast and free wifi made us feel truly welcome (-)the wifi wasn t great, it was hard working the whole day from there (+) effective a/c even on a very hot day, and effective free wifi - i was able to have video conferences on my laptop through a hotspot on my phone connected to (+) staff was very nice, the room is great and there's a good work desk + amazing wifi (+)central location, beautiful interior, nice staff, wifi worked perfectly

the bar was great. breakfast was good too

ordered room service and was was a little disappointing - no knife or fork was provided and had to call

small rooms staff was recluse no gym

lacks a bar and room service

didn't end up using the 24-hour amenities like the coffee bar service or gym, but those were definitely nice perks that came with the stay

anyone who wants to have a quiet stay but also wants to be a quick walk or train ride away from bars, clubs, and restaurants- it’s the perfect place for anyone who frequents the west village

bar downstairs had a lovely vibe to it, very cozy

the gym is pretty basic but gets the job done

lobby and bar were beautifully designed, rooms were small (very usual for nyc) but very clean

property is spacious with ample parking, fully equipped kitchen, microwave, and dishwasher is the room, spacious closet, reclining chair, comfortable beds,

enjoyed having all the amenities in the room & used the gym while i was there with my girlfriend

clean free laundry gym

the hotel had lots of kitchen appliances for rent, as well as board games

once you check-in, you will see they give you a laundry room, a gym and other homely comforts which you do not have to pay extra for

the two bedroom suite with pull-out couch was perfect for our family of 5 (2 adults; 3 kids)

we also needed two rooms for our family of 5 (3 college aged kids) and they got us rooms on the same floor

we came with 3 kids and the staff couldn’t be more attentive with all of us and even put a flower bouquet in our

location, charm, good continental breakfast, roof-deck, as well as a huge balcony in our 2-bedroom street which comfortably

enjoyed the restaurant next door and the free breakfast was delicious

having the tiny kitchen and huge balcony made it feel like a micro apartment

only if the gym and the free breakfast is available as advertised, the is the place to be while in nyc

breakfast at the hotel included with the price of the room is great

room, location, breakfast, kitchenette, staff, cleanliness.

love the mini kitchen in the room

staffs area also super friendly and helpful with tips around the hotel and bag storage and late check out

the staff was super accommodating with early check in and luggage check

of the staff was rude, like they have my credit card save it and i ask to do late check out because i wasn’t feel good i was with a really bad cold and they told me that i

i was also able to check in really late and really liked the late check out

i was able to get a early check in, low cost wi fi that worked well

very poor wifi, everything is charged, even coffee. no room to store water on the fridge.

, mirror fitness device, bluetooth speaker, even sometimes wifi) are near impossible to use because of the wireless congestion

wifi was poor

free, reliable wifi

wifi was not working in my room.

bed was very comfortable, but i especially loved the spa tub

room was in a basement next to laundry, housekeeping, etc

there was a lot of kids playing around the building and slamming doors

i loved the spa tub!

the gym was too small, the breaki was not being replaced often and there is no laundry.

wifi is not provided which is a basic thing these days.

be honest i think wifi should be password protected but free with a stay of two nights or more

apparently something was wrong with the wifi and and wouldn't allow any of my devices to cast on to the tv so i was stuck with basic cable

the mini bar is a little expensive and the wifi password didn't work.

paying for wifi

you so much for accommodating me during a stressful time—i was in town to take the bar exam and fairfield made sure i was taken care of

got me in early check in

desk staff - excellent breakfast room staff - excellent - good variety of foods available - very clean room with lots of

everything. cleanliness, wonderful staff. breakfast. the bar & lobby.

, staff relaxed and helpful ,friendly , late checkout early check in ,view ,outside couches ,breakfast great

clean, big room, gym

was no space like a bar or lounge to break away from the family and do half an hour of work

no breakfast or coffee bar but great place to grab breakfast, lunch etc directly across the road

staff friendliness, gym facility across the street. easy access to subway.

have japanese restaurant on site but no bar and no breakfast availability

the breakfast was really good

the pool is nice and warm

the breakfast was very good

the swinging pool closed & bar also as well other than that everything ud83dudc4c

believe the breakfast can improve

there were many families with 3 kids, same as our family

everything is perfect. breakfast, room , mattress, ac , looby front desk. 0 complain.

we were allowed to do an early check in with no issues..

breakfast buffet was exceptional.

gym facilities were also good, plenty of equipment

wifi was on and off.

wifi was poor and the elevators were slow

coffee free, large room with good tv, wifi, quiet and clean

location, staff always helping, the room cleaner did it great, everything works on the room, good wifi

the wifi was easy to access and a reasonable speed

small bathroom (double room with extra bed can easily sleep 4 or a family), they have a nice kitchen with water and snacks which was a nice surprise, breakfast was also much better than i

the hotel offers café, tea and beverages, and a kitchen ready to use for breakfasts or other quick meals

would be if we had come coffee/tea and milk sachets in the room with there being a fully equipped kitchen/coffee machine/kettle

as we were on the ground flour , it was great to be able to walk out to kitchen to get fresh coffee first thing in pj’s ❤️

they had extra umbrellas for there guest and the kitchen was cute

the gym is was very helpful since l was in new york for a competition and the internet was decent too

excellent service and comfortable. bar drinks are pricey.

the location, gym and lounge are all very good. the rooms were very clean and comfortable.

the bar wasn't open & that i couldn't get my typical late checkout approved

the music in the lobby bar was a little too loud to sit, relax, have a drink and talk.

wifi

beds, big rooms n showers, good location close to everything, friendly staff and doorman, good wifi

room had all the necessities of a modern day hotel, free wifi, usb sockets, safe box, plus the usual hair dryer, iron and ironing board

the wifi was super fast

tv wouldn t connect to wifi i think they downgraded our room, booked a king bed but wasn t a king

we asked for early check in, they asked for $50 which we rejected

also helpful note you can store your bags at the desk if you don't want to pay for early check in/out

early check in was available for $25

loved the coziness of the room, window views, and coffee in the mornings in a beautiful bar room on the second floor

the rooftop bar is also very nice and convenient

the rooftop bar albeit expensive is worth a

great location, clean and cozy rooms. good restaurant and bar on the hotel. good price for ny.

bar on the second floor has a great back room for guest to hang out at along with two patios that

my kids are 8,10 and 12; we enjoyed every moment

and i was charged ridiculous fees for laundry - not same day but normal next day laundry - and, outragousely, shipping, packaging and

extras such as the cookies at the desk for the kids, the staff willingness to help with umbrellas for the rain, they had a private car service

there also weren't that many washers and dryers in the laundry room

great location and they have a clean laundry room

the lobby bar is the place to go after a long day out in the city to relax and enjoy the stylish decor and of

the bar in the hotel is great and vivid, the team was extremely helpful and kind

onsite dining offers delicious options, and the spa is a standout feature—pure perfection

pool, fitness etc

); super-friendly staff; the art on the walls; the bar and cocktails; the authenticity of all the fixtures and fittings; the residents and their dogs;

wifi bandwidth needs to improve.

wifi was good and also

wifi is not that great; it worked most of the time, but the procedure to get it working is not very

friendly staff, clean, safe location, onsite parking, and comfortable beds.

housekeeping staff is amazing, the location is perfect for restaurants, and the starbucks coffee bar downstairs is very

breakfast was fine.

had a very comfortable, firm bed; seemed to be spotlessly clean; offers a decent continental breakfast; employs very pleasant staff, and so all in all, is an excellent value

i loved the breakfast bagels

breakfast is copious, but limited to bagels and muffins, cream cheese and jam

basic but very clean hotel. good size rooms. they gave me a free late check out.

they accommodated our early check in without an issue

bar closed and no bike in gym will

nice gym

localitation and the gym!!

the hotel restaurant and bar were convenient

fun atmosphere. it feels like where all the cool kids hang out

the wifi was incredible and there’s a small business centre downstairs beside the gym

as a courtesy the manager said we could have late check out at 3:00 pm

( kids loved the bunkbed) housekeeping spotless

the gym was getting done out at the time which was a bit inconvenient but guests were allowed access to

also there is a bar connected to and the hotel gave us coupons for 1 complimentary drink per night which was a plus

liked that the bar was right downstairs and pizza was right next door

machine with water and drinks on the floors or in reception as we were very thirsty and a the bar only served fizz water for $9 which was too expensive

too bad that, because of the pandemics, the bar was closed

staff was great, location excellent , nice bar and grill . clean and warm .

renovation pending bathroom was not cleaned when arriving fitness center was not available

no crowd on the fitness room, which was only reason traffic to laundry room was tolerable

my kids loved breakfast especially the

breakfast was quite limited in options but we've notcied that us breakfast standards are different

the breakfast could have been better.

wifi was decent

the vibe, the amazing design, the pool, the rooftop bar and resterunt, the modern and clean rooms, the decoration which gives you the feeling you are

pool

closing time for breakfast

the location was everything for my kids. the resort was very clean.the rooms were perfect.

roof top bar was not open, i know it was a little chilly but a bar or lounge would have been nice for later

they have free happy hours every day, has $20/day credit for laundry, and free bike rental

didn't purchase breakfast

enough for a family, early check in, friendly staff, quick response to extra towel request, daily happy

didn't like the gym area in comparison to the rest of the facilities and services offered by the hotel