the pool was nice, it even had stocked towels and was clean

we went to the pool, and it was one of the nicest pools i've been in at a hotel

the chlorine level seemed a bit high in the pool...

nice breakfast.

breakfast

my daughter tried the next morning, but a man was cleaning and i watched from the gym, as he dumped chemicals into the hot tub she was sitting in

late check out, great location to florence, and cincinnati

bed was very comfortable. great breakfast. staff very friendly

nice quick shuttle to airport and cheap price to leave car

well maintained and close to the airport and provided shuttle service.

clean & well maintained hotel inside and outside. conscientious employees. good breakfast.

breakfast was less diverse than at all the other hotels we stayed at on our road trip

breakfast was great and had lots of choices

very clean and the pool area was excellent. offered a variety of snacks in the lobby.

i really enjoyed the hotel. very nice and clean. loved the spa tub.

eggs for breakfast were undercooked. no other issues.

loved the two bedroom suite with full kitchen

the shuttle driver was a bit gruff.

clean and comfortable. close to the airport with shuttle service

the hot breakfast and service with a smile always

the shuttle driver even got up earlier than expected to make sure we got to the airport on time

lowest cost long-term car parking, with reliable airport shuttle

no fruit or yogurt for breakfast. quite starchy/sugary choices.

also, we were by the desk and laundry area

location and shuttle to airport. nice, clean, comfortable room. friendly staff.

the shuttle to and from the airport was nice. driver was very courteous.

the shuttle to the airport deal is awesome to have, super convenient and great

great for a staycation, has a shuttle to the airport, the staff are friendly and helpful

easy access to & from airport with free shuttle.

did not have time for breakfast. i caught the airport shuttle at 6:30.

nothing stood out that i did not like. the breakfast was very good.

breakfast was good

perfect location near the airport, fantastic breakfast

the food was very affordable with a good kids menu

the gym could have been better stocked with equipment, but for a hotel gym, it was pretty good

super clean kitchen, they have pans, bawls, dish

laundry services were free of charge, with the only requirement being to supply your own soap,

guest laundry area and fitness center

pool room was very warm but the pool was a bit cool

laundry, breakfast was wonderful, room was super nice with everything we needed

loved the breakfast, the pool, location of our room, the way the hotel looked, how fresh the room smelled

there was a bit of a mix-up in the early morning (4am) for the shuttle to the airport, as a family of 4 showed up to take it but had not signed up the day before,

airport shuttle service was an excellent experience!

staff contemporary feel shuttle cleanliness free breakfast

breakfast was excellent! lobby was excellent and facilities were clean and well laid out.

soon as we walked into our room it was amazing loved the kitchen ,dinning area a table to eat the bed was comfortable, i have been to lots of hotels but i

also, liked having the option of sitting outside to eat and the small miniature golf course

breakfast was delicious

pool area rooms are nice breakfast could be updated but still very good

free breakfast, free dinner/drinks mon-thur, large rooms, great pool, clean, good location

same breakfast menu everyday.

the breakfast was wonderful

breakfast was great! lots of options!

free breakfast was awesome--egg white omelet

on-call hotel shuttle service to and from cvg is good

breakfast was really good

no. because of covid 19, the pool was closed.

breakfast was good and plentiful.

pool, fitness center

breakfast was good, okay pool was good could have been heated.

the place is kids friendly and very safe

did not care for the breakfast, loved the hotel, location and staff was great!!

the breakfast was good and the staff was super helpful

urged us to get up and have breakfast and told the times but didn’t say that all that was available was wrapped up bagels a

gym and good location

we loved using the pool too

the entire facility was clean, staff helpful and friendly, good breakfast variety for all, great pool, and the location close to restaurants, shopping and

and the staff could not have been more accommodating and friendly - checkin, checkout and the shuttle driver, all 10/10

the breakfast was delicious and a good variety & we were with walking distance the casino which was very nice well

nice & clean. shuttle to the airport.

the shuttle closes down early! the driver was wonderful....

amazing breakfast / very clean /friendly staff / location

was clean, bed very comfortable, breakfast delicious

the fitness centre/gym needs a cycling machine.

we also love the shuttle service and ability to park our car at the

the breakfast

morning hot buffet breakfast was very nice to start the day with

clean & close to casino

had spinal surgery so no breakfast. but it sure smelled good.

clean, the breakfast was good

privacy and quiet. pizza on wednesdays. laundry area is neat and clean.

awesome kitchen with full size refrigerator

recommended ud83dudc4c selfcheck-in the room was excellent, full kitchen for parents and 2 adult kids

no bathroom by the pool.

traveling with kids this hotel is highly recommended from us

staff were very friendly and helpful from anna at the front desk to joann who was handling the breakfast buffet

24/7 shuttle, breakfast included, clean and comfortable, great staff

the swimming pool was small

lack of options for breakfast

was unclear how to contact the airport shuttle for a ride, especially late at night

night desk clerk lied about the unavailability of 24/7 airport shuttle when i arrived at airport at 1am

pool was closed, even though it was outdoor and the weather was perfect

an airport shuttle was available for a very early flight

very clean, nice warm pool

close to the airport, great staff, and easy shuttle run in the morning.

the room is big, kitchen is good, very nice staff

hotel is clean, the staff is friendly & it’s an affordable price for it to have a full kitchen included

very clean close to attractions personalized kitchen good value for the money

nice to have a working kitchen.

there was no real breakfast, but that maybe because there was a kitchen in each room.

the breakfast was very fresh, area neat and well kept

breakfast was good

pool area had way to much chlorine in it

use better options for breakfast

nearby there is a mall and various restaurants, a racetrack and casino, next to i75; we left very satisfied

the pool was nice and everything was all clean and well kept as well

the breakfast was delicious and convenient

pool isn’t heated so it was a little chilly

breakfast was not good. didn't have any choices and nothing for the kids.

the laundry facilities were cheap which was a plus

room was clean and comfortable. staff were friendly. breakfast was good!

very friendly, breakfast always refilling

the breakfast was just basic. no fruits and other alternatives available.

pool looked clean, but the hot tub water was brown ud83dude41

was clean, staff was friendly, kids enjoyed the pool, close to lots of shopping and restaurants

breakfast was on point. .

kids playing in the hallway, too many people allowed in one room

wasn't even shut when we got to our door and the lights qouldnt come on i had 3 small kids in tow and did not feel safe

the room we were given was next to the laundry room and the staff was doing laundry all night

how clean the rooms was and the down stairs area where they did their breakfast..

wife and i, breakfast ( coffee, muffins and oatmeal) was a plus since we have a stove and small kitchen in room , we like king beds better but queen did the job

the grab and go breakfast.

the kitchen was a great benefit for our stay

clean rooms. kitchenette.

breakfast: should put a toaster with some eggo waffles or french toast or have boiled eggs

good staff and it was clean . guest laundry

pool was not heated

the staffs' fault, but when i booked online, i was led to believe that the pool was indoors; my grandchildren were very disappointed about not having a place to swim, so was

i also loved the breakfast, they were different for the two days we were there which is great and they were both

breakfast was okay. i would like the full breakfast back open, hot options.

fyi the pool is seasonal because it is outside

travel with our dogs and appreciate no additional pet fee

zero pet fee

breakfast was great, pool was nice, and staff was nice.

continental breakfast wasn't the best need more options.

my two nights here, swim in the pool, deep sleep, serene view from the 3rd floor, friendly and accommodating staff, delightful

wish they had an indoor pool though

breakfast gave some variety--only hard boiled eggs

breakfast quiet pool

the outdoor pool was perfect, clean and temperature

the staff brought thanksgiving food and there was hot breakfast every morning and towels were clean and the hot tub was big and

the staff was fantastic tammie had the breakfast bar immaculate and well furnished everything was available to us and it was in good

my rooms have been clean; and there is a variety on the hot breakfast that is offered

almost a full size fridge and freezer with counter space and kitchen sink

the pool was closed but i did not see any mention of this when booking.

the pool was closed.

it’s covid season so we didn’t expect much. was nice having breakfast sandwiches.

newly remodeled,quiet, decent breakfast

free breakfast was great!

convenient location right off the interstate and free parking is great

hotel advertised a nice indoor pool

our shuttle driver was a great ambassador for your brand as well

location and shuttle to/from the airport

decor was nice, parking was easy, room set up was functional

traveled with 4 adults and 4 kids on a church trip

very clean and comfortable. staff was very nice. pool very clean.

hotel is nice, my kids love swimming in the indoor pool, the rooms are very clean, big and super comfort

great breakfast and cleanest pool ever

pool was clean and towels well stocked

room set up was remarkable - the kitchenette was amazing - really more like an efficiency

the rooms are a good size, with comfortable beds and a nice size kitchen if needed

price was okay. good restaurants around. had a fitness room.

early check in

room is great, free breakfast every morning!!

breakfast was awesome i really would like to recommend this hotel to other travelers

the night was quiet in the morning there was breakfast hot coffee, i would definitely check in this hotel if i were you

the parking, laundry and staff

no breakfast because of covid decent daily price stupid pet

the pool. and definitely the heart shaped room we had

the bed was very comfortable and the spa was awesome

the pool area is awesome and the hot tub was above board

was different themes of the room, there was an inside pool, & hot tun & arcade room in the pool & there was a jacuzzi in the hotel room

much chlorine in the pool

the only thing i didb't care for were the number of guests and kids

great pool and hot tub

of kids in the hot tub

near restaurants etc but they have an excellent happy hour out front and a restaurant and bar out in the rear of hotel

complementary dinner and breakfast. in shower toiletries. decor

the wifi somehow logged in to my phone and my accounts were hacked

staff was great with helping me access wifi on both my phone and ipad

ended up using cell service instead of wifi), toilet was loud and made a

thin and we were placed next to someone, even though there were few guests staying at the hotel, wifi is terrible

the parking is awful

breakfast was great,cooks were always there to replace any items running low

laundry dryer was thumping against the wall

breakfast could have been better

laundry machines not working

clean, quiet. variety of foods for breakfast.

i liked the swimming pool.

had asked for a non-smoking room and we had just done a load of laundry we were folding in the room

have my money back, i couldn't go check the room first, and the woman stood there doing personal laundry in

staff was friendly, updated shower, nice pool, everything was wonderful

nice clean hotel good price decent breakfast

the room was a nice room, outside of the wifi and counters not clean

no microwave the wifi was impossible to get on to get work done

had issues with the wifi and door keys but this was a city wide power issue no fault of the hotel

free breakfast, no free wifi and no indoor pool

room service and close to casino.

the place was absolutely gorgeous! very large gorgeous casino, hotel rooms were very spacious.

where i’m from all of the casinos are totally non smoking.

the bar service and management at the main bar in the casino were despicable

no breakfast available in hotel, the only negative. a long walk to the casino to buy coffee and

i really love them, however, when asking for a late check out, they told me it was a $25 fee…

no laundry bag in room

full not queen/king cleanliness in common areas unacceptable laundry/stairways and

i liked size of queen beds, friendly staff, a laundry room is always a plus!!!

asked the staff for extra towels & was told both times that they did not have a key to access the laundry room - but we had seen other staff coming from them

reasonable pet fee and room rates

location to our activities. many choices for breakfast. staff helpful and friendly

breakfast was great! hot breakfast was provided.

nice and quiet! clean and great staff and very helpful! breakfast was good

close to restaurants and the casino

no shuttle to the casino anymore

breakfast, clean and comfortable rooms, pool warm, very friendly staff- would stay again,

very clean and great breakfast

the breakfast was terrific, and our kids loved the pool!

there was none available so we told the kids they ran out (

the pool

the pool, work out room and hot breakfast in the morning.

loved hot breakfast

breakfast was very good....clean area....close to hollywood casino

°less than an hour from ark encounter, creation museum, and newport aquarium °indoor heated pool

room close to elevator. breakfast very good for motel meal. great coffee.

when we opened the door because cleaning staff didn’t have any clean pillow cases waiting for laundry to finish

very quiet and clean and comfortable. close by the casino and restaurants

the indoor pool was very very cold due to it having g a leak

further notice so my daughter who is in track had to pay $20 for a 1 time visit to go to a local gym

they did't have cups in room, you have to go to breakfast area to get a cup for coffee in room.

early check in with no issues.

its was updated had outdoor pool and breakfast

loved the pool

very clean and breakfast was great.

the ladies who ran the breakfast

other than the location(which wasn’t really a negative for us but not for someone with kids), everything was great

the pool was great and the bar on the 12th floor and the location.

didn't like the laundry room or the bathroom in my hotel room

fact that there’s a pool but couldn’t use it

the pool was clean but really cold .nebghood was a little crazy .but i felt safe.

was a kitchenette with a refrigerator, microwave and stove

the stay was quiet and in a convenient location, had a kitchen and washer and dryer room.

we did not get up in time for breakfast. area was good but i wanted closer to ball park.

was absolutely thrilled to find that my pet room came with a full kitchen

said it had breakfast, i guess i was hoping for more

we were celebrating my daughters 14th birthday and miss betty made sure our room had the best wifi (essential to teens) our room was immaculate and cozy (-)wifi was slow and didn t like staff knocking on door at 935am wanting us to leave. (-)wifi service was very poor (-)the wifi sucks! (-) the best wifi connection around (-)wifi wouldn t work on the 17th floor, was told because of location of satellites or something on (-)the wifi parking fee luggage cart tire was flat. people smoking on balcony (-)balcony was very small, wifi sucks, over priced (+) wifi was good

they did like other facilities and have 1 hour slots available for reservations for the pool and gym

indoor swimming pool.

staff was wonderful, room service food was excellent.

beds were very comfortable and my kids really enjoyed the lights that changed colors on the outside of the building

by the pool didn't work but not a big deal since there were fully equipped showers available in the locker

the pool is ice cold. no heat whatsoever.

great location. excellent staff. pool and fitness centers are nice.

way too many unsupervised kids running crazy in the hotel

fitness center is very nice

everything. gym is nice

if your on one end and kids are on far end and they splash, it will hit you

the pool was excellent and our room was so cozy and provided everything we could possibly

rooms with the pool table, mini home theater and bar area were a nice added bonus for the kids

pool and the extra area downstairs with pool table and tvs

excellent bar and restaurant

lobby bar and comfortable spacious room.

we really loved the bar area

location, restaurant and bar on the bottom floor

information about the lobby bar opening hours on the website is incorrect

staff was phenomenal, bar was fun (and open late) and food in the restaurant was delicious (+) bar drinks were delicious (+) the lobby bar creates delicious and beautiful handcrafted cocktails to order (*) welcoming staff and delightful bar with excellent restaurant (-)bar was closed during our stay and restaurant for a private event (+) mini bar was fun (large bottles of

ck dinner) but neither of our sides were put through to the kitchen, and forgotten about

was no kitchen aid with a mini fridge you could not use full of items

called for room service for a pot of coffee, front desk told me most people just came down to get coffee

it was absolutely fabulous. i is impressed with the room and the room service

could not get on free wifi

was cold, no wifi, pool was only 4ft, found out day after we had to pay 12 every time we left and came back when

the room stank like mould and the wifi doesn't work in the bedroom

wifi in the room was a plus

the room stank like mould and the wifi doesn't work in the bedroom

i didn t use the wifi but i left with bedbug bites

wifi wasnt the greatest either, it kept skipping every few minutes

wasn't nothing open around there! no fault of the hotel. couldn't access the wifi.

no free wifi as advertised 3

was no hot water, no wifi, was told there was no room service when we were told that there was room service when we

made breakfast a joy

heavier that expected and as person from out of ohio, i was not expecting that amount of rain the breakfast could benefit from more

breakfast was good, staff was phenomenal, valet was phenomenal

liked that the gym was so easy to find and pretty clean

breakfast was wonderful

free wifi

didn t even know about wifi

wifi internet was extremely spotty and rarely worked which was disappointing and made working

i chose a 4-star expecting access to food, drinks and wifi

was uncomfortable, wifi cost extra and was terribly slow

bed compfy and breakfast good

it had a full kitchen, nice size living room, big bathroom, and a huge bedroom

the kitchen and bathroom were very spacious and i have never seen a kitchen with a dishwasher, 2 burner

it wasn't even an early check in, it was 6:45 in the evening

room was great. liked having the kitchen.

didn't get breakfast because no one was working at the breakfast bar and no food was available

food was just bar food and very mediocre

the lady working the front desk and the bistro bar were so so nice

went to the brick & morter bar & restaurant or drinks

my colleague and i stopped at the bar on the second floor at 5:00 for happy hour, we had one of the worst and weirdest experiences

have to pay for wifi 13$ or 15$ a little bit more incentive for $300

paid wifi, busy valet line.

wifi should be included, and the valet is pricey.

wifi was solid

wifi should be free in the rooms.

friendly staff, well equipped rooms and flying wifi less than 5 minute walk from riverfront

slow wifi outdated fitness center

loved that had a spa and bar. beds were so comfortable. loved the nice big bathroom

i used the gym on two occasions - while on the smaller side, it still had all the facilities i needed

location, room service, staff, parking fee, comfortable beds, excellent amenities.

fun and vibrant look! the bar area was very nice!

location was good and the roof top bar was cool, the bartenders were very good and my drink was excellent

we loved the location. it was close to attractions. the rooftop bar was nice.

the rooftop bar was heavily advertised and we were so excited to experience it

the rooftop bar has a fun vibe with wonderful bartenders

the roof top bar / lounge is very nice and relaxing , the bartenders were wonderful and very welcoming

all, the gym.

very clean hotel great breakfast

the breakfast was great! my son loved the pool!

everything was clean, and straightforward. enjoyed the gym, pool and jacuzzi.

the breakfast buffet was great

free wifi and complementary breakfast were much appreciated

the pool was closed which was understandable because of covid

you could hear kids yelling and traffic outside all night long.

it was super clean. we had the pool to ourselves. the breakfast & coffee was great!

we came to swim and the pool wasn't open til late in the evening it was being serviced and when they did get it up and

everything else. especially the kitchen.

over charged no room service no parking was not mentioned poor location

they ran out of regular coffee at breakfast and i ddnt hv the heart to ask them to make more

i have rarely experience such pride in one's work that was on display daily, especially the kitchen personnel

i love the amount of space you get for the money, i love the kitchen

time for breakfast

the rooftop bar the waitress needs some customer service training.

there was an incredible rooftop bar and dining venue

in room breakfast could have a little more selection

haha forgot my apple juice n orange juice at breakfast, it happens right.

no pet fee

the breakfast was awesome!

very clean and fresh decor! breakfast was a surprise at all the different choices!

to the ball park, nice gym, cathedral ceilings in the room and it was nicely done

staff was great and a decent breakfast, which is always nice

i asked for an early check-in but was unable to be accommodated, however i was able to have a late check out which was more beneficial in the end

kids swam in the pool

we came with our kids so that was the only reason i would not go back if i had my kids

the gym needs a little more throughout the brand

it was a 4 minute drive from the hotel to the casino

but the kids had to problem with any of it

liked the friendly staff, clean rooms, and breakfast was great

very friendly staff! nice pool with gym close to. great breakfast with cute signs everywhere.

very clean great breakfast

breakfast was delicious

nice pool, close to zoo

the second room had nothing i needed for the kitchen

early start to the breakfast buffet and a gym on-site were also great perks to this place

breakfast was suitable

liked that it had a mini kitchen with a nice an clean refrigerator

good coffee and a great breakfast. close location the the zoo.

unsupervised unruly children in the pool

breakfast buffet was ok but no cheerios or rasin bran cereal, no oatmeal, only fresh fruit was

the entire staff were awesome, especially the ladies working the breakfast area....

very respectful staff ,clean rooms,nice breakfast and an amazing pool

after breakfast was over, the lady cleaning up still got me a glass of milk i wanted

they woke up my kids

ev charger

the pool was clean

the shower was away from the toilet so my husband could shower while the kids were able to still use the bathroom

great amenities including the bar, pool, fitness center and free breakfast

didn’t have a bathtub, which would have been fine if i didn’t have kids with me

there needs to be something for kid's to do like a swimming pool or jungle gym

staff was very helpful, especially african american female working at the bar in the evening!

also loved that they had a coffee bar inside the lobby and they make the best americano

no microwave or coffee pot, kids would of loved a pool

breakfast was okay but not many options.

breakfast with hot and healthy options, room very clean and comfortable

plenty of parking and generous breakfast

breakfast was super

the breakfast was nice