room set up was remarkable - the kitchenette was amazing - really more like an efficiency

the rooms are a good size, with comfortable beds and a nice size kitchen if needed

pool was clean and towels well stocked

the casino was nice

good breakfast

the breakfast was very good

the next morning, i used the gym, and there was sign saying to tell the staff when you leave the gym so they can sanitize it

room was comfortable. staff opened up the firepit to us which the kids really enjoyed.

breakfast was great, location was good close to creation and the ark

breakfast was unfortunately a grab and go

the people in the room across had 4 kids who were up at 7 am and screaming for half an hour which woke us up

breakfast was okay. i would like the full breakfast back open, hot options.

good staff and it was clean . guest laundry

travel with our dogs and appreciate no additional pet fee

zero pet fee

have like a few hot foods for breakfast

there is a fitness and laundry room

nice full kitchen

pull out sofa bed was not comfortable for our kids

the laundry facility was very convenient and appreciated as we were half way through our trip and

friendly staff, great breakfast and good location and amenities.

suite had the best kitchen layout with sophisticated storage system

the entire facility was clean, staff helpful and friendly, good breakfast variety for all, great pool, and the location close to restaurants, shopping and

and the staff could not have been more accommodating and friendly - checkin, checkout and the shuttle driver, all 10/10

pool looked

wife and i, breakfast ( coffee, muffins and oatmeal) was a plus since we have a stove and small kitchen in room , we like king beds better but queen did the job

it would be nice to have a full breakfast-eggs, meat, juice, tea etc

the kitchen was a great benefit for our stay

we found dirty laundry sticking out from behind the dresser that should have easily been found it the room was

kitchen

the staff very friendly. lady who does breakfast is very good.

the breakfast was great

the breakfast

also 2 min drive from turfway gaming and casino

breakfast was good, location good for what we had planned to do.

gym open 24 hrs

thought out to maximize space and privacy and was very quiet even on the first floor close to the pool

only thing i can think of is maybe a shuttle service from the turfway race track back to the hotel possibly

was clean, bed very comfortable, breakfast delicious

the fitness centre/gym needs a cycling machine.

lack of options for breakfast

the free shuttle was icing on the cake

the breakfast was not cooked well at all.

pool could have more tables available for family afternoon gatherings.

selection at breakfast including hot sausage and eggs

pool was not open for the kids the play in

pool, no gym, no waffles

my kids watching spongebob all damn day lol

swimming pool not in service. gym to small.

water in sink went down slowly, no swimming pool.

big rooms and kitchenette

everything was clean and we really liked the kitchen

there was no real breakfast, but that maybe because there was a kitchen in each room.

hotel is clean, the staff is friendly & it’s an affordable price for it to have a full kitchen included

very clean close to attractions personalized kitchen good value for the money

was shut off in the morning with no warning and had 2 kids with cup cake mess to get ready for the museum

clean room and comfortable bed, breakfast was good. staff was friendly and professional.

nice and fairly priced laundry facilities

people that let their kids run up and down the halls yelling and screaming no fault of the

pool was a bit cold for the kids.

pool had too much chlorine. caused a rash on my grandson

i loved the front desk staff, house cleaning, and especially the bar counter and the chile popcorn

use better options for breakfast

was quiet but walking distance to restaurant, good breakfast choices, friendly staff, excellent shuttle services

friendly service, great clean modern rooms, the cheap price, the heated pool, the delicious breakfasts, and last but not least the convenient location close to many great

an airport shuttle was available for a very early flight

great shuttle service and driver to cvg

very clean, nice warm pool

pool was closed, even though it was outdoor and the weather was perfect

night desk clerk lied about the unavailability of 24/7 airport shuttle when i arrived at airport at 1am

shuttle was prompt

the staff is amazing! they made sure we had a room to accommodate my family. 24 airport shuttle.

the shuttle to the airport deal is awesome to have, super convenient and great

very friendly staff and free of charge shuttle to the airport

the shuttle to and from the airport was nice. driver was very courteous.

our shuttle driver was a great ambassador for your brand as well

print must be read: i even called to confirm a shuttle ran to and from airport -if there s a shuttle driver, the shuttle only runs from

no pool

was informed after i checked in that i had to give a 24 hour notice for the shuttle

i didn t like the fact that online it states that they have a pool

the pool was nice and we had waffles for breakfast

breakfast gave some variety--only hard boiled eggs

the bed was so comfortable that we overslept and missed breakfast all three mornings

breakfast was great, pool was nice, and staff was nice.

breakfast was waffles and muffins.... everything was fine... location, cleanliness, value

kitchen included a microwave, full-sized refrigerator, dishwasher, sink with dish washing detergent

the studio apartment with kitchenette

clean and comfortable. close to the airport with shuttle service

the kitchen staff not so friendly

nice room , good breakfast, very nice staffs free shuttle bus

the front desk and breakfast buffet and shuttle drive staff were quite personable

the pool and hot tub were nice

and most hotel pools open too late for me to swim for exercise in the mornings and too many kids in the evenings to swim laps

perfect location near the airport, fantastic breakfast

parking breakfast convenience breakfast staff went above normal service her name was tennessee.

breakfast was plentiful and diversified. quite a spread.

to airport was great; room met all of our needs; we went to an outside vendor for breakfast

facility has a laundry room for guests self-service

service was nice .room clean good parking .breakfast good for on the go!

clean comfortable shuttle service good

clean, bed was extra comfortable, pool was nice, pet friendly

laundry services were free of charge, with the only requirement being to supply your own soap,

great location, with a friendly staff, comfortable beds, small kitchen, refrigerator, microwave, sink, utensils, plates and comfortable seating with couch, chair,

super clean kitchen, they have pans, bawls, dish

everything seemed new, amazing breakfast, the staff was super polite and there was lots of stores close to the hotel

have my money back, i couldn't go check the room first, and the woman stood there doing personal laundry in

ice machine and the best breakfast

staff was friendly, updated shower, nice pool, everything was wonderful

location, breakfast, service, pool.

nice clean hotel good price decent breakfast

hot breakfast and pool staff was super friendly

the small pool was clean, very nice breakfast from biscuits/ gray to cereal, it was a nice breakfast

gym was closed and there’s no guest laundry.

that is wasn’t summer and the pool was closed for the winter.

an indoor swimming pool. cream cheese for the bagels

pool was clean & had nice seating for those not swimming

but we missed the breakfast each day because we needed to sleep in

breakfast was yummy, and the staff was helpful and efficient

there was a bit of a mix-up in the early morning (4am) for the shuttle to the airport, as a family of 4 showed up to take it but had not signed up the day before,

loved the breakfast, the pool, location of our room, the way the hotel looked, how fresh the room smelled

few things we would recommend is bigger garbage can in the kitchen

the rooms were clean, the shower was great, and the breakfast was amazing!

free breakfast, free dinner/drinks mon-thur, large rooms, great pool, clean, good location

free breakfast, free dinner/drinks mon-thur, large rooms, great pool, clean, good location

open floor plan in the kitchen flowing into the living room was great

breakfast ud83cudf73

breakfast was great! lots of options!

the breakfast was wonderful

shuttle returning to the airport in the morning the car could’ve been warmed up since i had made

breakfast had a great selection

almost a full size fridge and freezer with counter space and kitchen sink

spacious rooms, near everything, and friendly staff, breakfast is a joke, but other than the breakfast lady being a super old grouch, this place is

roaches by the food at breakfast

breakfast was good and staff was nice

how clean the rooms was and the down stairs area where they did their breakfast..

there was a good selection of foods for breakfast.

breakfast was good and plentiful.

dident get breakfast

the staff was friendly and helpful. the pool was open, you get a hour but it was cool

breakfast is as good, pool was war, outdoor smoking was clean

breakfast was good and the staff was great

amenities, complimentary drinks, a pool, grills available, a nice clean pool, fire pit area, gym and snack selection

breakfast and staff, and the rooms were huge and clean

the breakfast was perfect for my kids.

good breakfast choices

kids loved the pool

i liked the pool area

was a light going out on the pool so it was flashing into the room all night long

breakfast was good me and my family liked it

kids and i were disappointed to say the least

it was great to have laundry services available to wash clothes

the pool and the heart shaped spa tub in the room

the pool area was really nice the kids loved it .

no spa or hot tub it was out of service.

the heated spa and swimming/gaming area

nice swimming pool and game room

the fitness center was a nice touch, and i was able to get an early morning work out in.

room, the staff and the delicious breakfast in the morning were all very much to our liking

not enough breakfast

staff, breakfast, indoor pool

the breakfast needed a little help.

the parking, laundry and staff

no breakfast because of covid decent daily price stupid pet

hot breakfast buffet with biscuits and gravy

beautiful hotel kitchen and bar till midnight pool and hot tub till 10 rooms were great

and the pool and /jacuzzi was wonderful for the kids

my kids loved the pool

descent restaurant and bar wish it had a bigger menu but adequate

ended up using cell service instead of wifi), toilet was loud and made a

the wifi somehow logged in to my phone and my accounts were hacked

thin and we were placed next to someone, even though there were few guests staying at the hotel, wifi is terrible

staff was great with helping me access wifi on both my phone and ipad

arrival there was no parking and we had to park under the overhang out front

i was only there overnight for a few hours and did not eat breakfast.

laundry machines not working

the staff is very helpful and they were friendly. the breakfast was very nice and filling.

i'm so thankful ur employees ok my service dog to stay here no pet fee

breakfast was very good

spa tub

the pool was super cold

pool was closed, very disappointed.

rooms were well maintained; the fitness and sauna areas were nice

spa (hot tub) was not available.

maybe not smoke it in the laundry room at the beginning of the ground floor hallway

full not queen/king cleanliness in common areas unacceptable laundry/stairways and

reasonable pet fee and room rates

asked the staff for extra towels & was told both times that they did not have a key to access the laundry room - but we had seen other staff coming from them

i liked size of queen beds, friendly staff, a laundry room is always a plus!!!

cleanliness. service. breakfast. price. value.

very clean and quiet for families with small kids.

my kids absolutely loved the breakfast

pool needed cleaning. not enough tables/chairs for breakfast.

the checkout was 12p was nice to give kids pool time

the pool was nice, it even had stocked towels and was clean

not much breakfast one day

room was great and my 5yr old enjoyed your pool.

we went to the pool, and it was one of the nicest pools i've been in at a hotel

the room was like a suite. very nice and clean great pool an awesome gym!!

we were celebrating my daughters 14th birthday and miss betty made sure our room had the best wifi (essential to teens) our room was immaculate and cozy (-)wifi was slow and didn t like staff knocking on door at 935am wanting us to leave. (-)wifi service was very poor (-)the wifi sucks! (-) the best wifi connection around (-)wifi wouldn t work on the 17th floor, was told because of location of satellites or something on (-)the wifi parking fee luggage cart tire was flat. people smoking on balcony (-)balcony was very small, wifi sucks, over priced (+) wifi was good

the door flag for room service breakfast was very convenient

pool was huge and the children couldn t live with out it

don't like the parking is way too far and i didn't understand why kids were in the pool area without an

don't like the parking is way too far and i didn't understand why kids were in the pool area without an

beds were a little smaller than expected and the breakfast wasn’t what most hotels offer and no

had to ask for glasses as it has a kitchenette but you order what you need in room and they bring it up

the cute room with kitchen.

that the staff could have really done, but we never got much of a breakfast bc there were a lot of hungry men that got up earlier than our kids( even at 7ish) and

we liked having the kitchen area in our room.

we were provided a free shuttle to the game

ended up calling the front desk) and in the morning they hadn't yet set up the

friendly staff, super clean, stylish interior, excellent food, well equipped modern gym

are vegan and although their restaurant didn't have many options, the service staff and kitchen team were all very accommodating

it was absolutely fabulous. i is impressed with the room and the room service

great bar

to many elevators,confusing,how to get to the pool,how to get out on the

you had to go back up the elevator to the fitness room

comfy beds, beautiful and clean room and bathroom. pool was a hit with the kids!

there was a singing competition and groups staying in the hotel and the bar and restaurant area were very lively on friday night but it was never loud in our room or an

the location close to casino/price was good

sack breakfast was adequate and varied but i’ll be glad when you can return to a buffet breakfast

once getting to a room at 9pm (with 3 kids under 8) to pull back the

bed in a clean room, friendly and helpful staff, good breakfast served early

overall it was a nice experience and close to my daughters gymnastics meet

wifi was included but didn t work

the room stank like mould and the wifi doesn't work in the bedroom

wifi in the room was a plus

bathroom floor had stains on tile, wifi is very week, and wasn t sure where the machine was

the room stank like mould and the wifi doesn't work in the bedroom

and the pool area was private and fun

breakfast was good and fitness center had all new equipment and weights

kids loved the cookies everyday. breakfast was good.

we checked in the kids and i wanted to hit the pool and get cooled off but was closed off during our entire 3 day

delicious food with also healthy options for breakfast

the indoor pool for the kids.

we were able to use the pool at least coz some hotels their pools are closed. my kids are happy.

was very clean, they pool was nice

the gym was closed, and loaded with materials

breakfast were really good,entree changed each day plus lots of daily items too

room was very nice, breakfast was good, friendly staff, excellent location.

bed was very comfortable, the shower was great, the room was very clean, the breakfast offered a great many options

new facility. opened dec. 2017. very nice. quality breakfast.

the pool wonderful to enjoy and the rooms were excellent

a little more gym equipment would be nice, but it was a good space and functional.

no hot water and wifi was rubbish

wasn't nothing open around there! no fault of the hotel. couldn't access the wifi.

no free wifi as advertised 3

was no hot water, no wifi, was told there was no room service when we were told that there was room service when we

i didn t use the wifi but i left with bedbug bites

we had a great time at bar and the bartender was fantastic

food was just bar food and very mediocre

know about the $40 a night valet in advance, construction in the hotel no hotel bar or restaurant

the lady working the front desk and the bistro bar were so so nice

my colleague and i stopped at the bar on the second floor at 5:00 for happy hour, we had one of the worst and weirdest experiences

the location of the room,the set-up and breakfast

great location! the staff were nice and great breakfast!

there’s a nice game room and small pool downstairs

if your on one end and kids are on far end and they splash, it will hit you

the pool was very small but other then that great a plus

excellent bar and restaurant

lobby bar and comfortable spacious room.

information about the lobby bar opening hours on the website is incorrect

location, restaurant and bar on the bottom floor

room was very comfy - really nice bed and the bar area was fun after a long day of work

wifi was solid

wifi should be free in the rooms.

have to pay for wifi 13$ or 15$ a little bit more incentive for $300

what happened to free wifi

wifi is not included.

wifi signal was so poor i ended up using my phone as a hotspot

i chose a 4-star expecting access to food, drinks and wifi

inoperable wifi 2

wifi internet was extremely spotty and rarely worked which was disappointing and made working

was uncomfortable, wifi cost extra and was terribly slow

heavier that expected and as person from out of ohio, i was not expecting that amount of rain the breakfast could benefit from more

the gym had decent equipment

very clean, great breakfast and the staff was polite and courteous!

liked that the gym was so easy to find and pretty clean

everything from the rooms to breakfast. they always do a great job.

our favorite staff member was the gentleman working at the social hour and breakfast

the lighting in the kitchen area could be brighter

that the billiards and bar were on separate floors

room was great. liked having the kitchen.

the kitchen staff was amazing!! also cleaning lady with blond hair was great

fun and vibrant look! the bar area was very nice!

location was good and the roof top bar was cool, the bartenders were very good and my drink was excellent

we loved the location. it was close to attractions. the rooftop bar was nice.

the rooftop bar was heavily advertised and we were so excited to experience it

slow wifi outdated fitness center

friendly staff, well equipped rooms and flying wifi less than 5 minute walk from riverfront

bathroom was gorgeous, beds were comfy and my kids loved seeing the art

rooftop bar was closed - highly disappointing!

the hotel gym had a variety of equipment

staff was friendly, everything was clean and well kept, the pool and gym were nice

one highlight was the hotel gym has a peloton which i rarely see at even 4-5 star hotels - an excellent perk

i asked for an early check-in but was unable to be accommodated, however i was able to have a late check out which was more beneficial in the end

the breakfast was awesome!

staff was great and a decent breakfast, which is always nice

good bar food and breakfast

loved the kitchen and amenities made it feel more like an apartment

love the gym and friendly staff.

the rooms have a suite and full kitchen

the phelps bar was closed!

having the bar in the lobby was excellent for waiting in between events

haha forgot my apple juice n orange juice at breakfast, it happens right.

roof deck, staff lobby bar bartender all amazing.

the breakfast was horrible. need to explain the options better. and need more options

very hospitable. i enjoyed every minute from the valet to room service

all, the gym.

very clean hotel great breakfast

the breakfast was great! my son loved the pool!

everything was clean, and straightforward. enjoyed the gym, pool and jacuzzi.

the breakfast buffet was great

no pet fee

the pool water

we had a great time at the aquarium and the pool, gym, and surrounding amenities were above expectations

loved the decor, pool table and friendly staff! amazing location! late checkout is a nice bonus!

seem to hog the pool the entire weekend and let their kids run around wet throughout the hotel - wish something was

pool, gym, and court yard were all on the same floor & close to each other

the breakfast staff is a little unfriendly

there is absolutely no reason that the breakfast should be generating loads of paper, disposable garbage and plastic cutlery every single

breakfast was a bit lacking in variety

the breakfast wasn't that great either

it was cleaning and had parking on spot. plus late check out times.

the rooftop bar has a fun vibe with wonderful bartenders

the roof top bar / lounge is very nice and relaxing , the bartenders were wonderful and very welcoming

free wifi and complementary breakfast were much appreciated

you had a whirlpool/jacuzzi in the pool area

free wifi and complementary breakfast were much appreciated

the fact that the pool was not open due to covid-19.

we came to swim and the pool wasn't open til late in the evening it was being serviced and when they did get it up and

very clean, big rooms. staff was friendly and the breakfast was great.

including the pool hours i was impressed they were open until 11pm

great amenities including the bar, pool, fitness center and free breakfast

such a friendly staff. very comfortable accommodations. super clean. great breakfast!

i went to the bar the pass two nights i went there and the bartender was super nice, easy to talk to

the entire staff were awesome, especially the ladies working the breakfast area....

less than a mile to the casino about 2 miles from venue close to down town

pool & gym were great! breakfast enjoyable. good location.

small pool, could improve hot breakfast food quality.

i wish the pool opened sooner.

breakfast was suitable

the motel didn’t offer that but provided us with a 2 king and pullout couch room with a kitchen which was amazing

good coffee and a great breakfast. close location the the zoo.

finally, breakfast on every day we staid but saturday was literally scrambled eggs and dry sausage with some

no cold water in faucet hair around kitchen area drain in bath sink broke floors dirty

i liked the comfort of the room, the quality of the gym and the service of the staff.

we enjoyed the pool and the delicious breakfast

bed was comfortable. breakfast was good. location excellent for our purpose.

i noticed the gym had a very strong rubber smell which was unfortunate

the breakfast was terrible!!!

no microwave or coffee pot, kids would of loved a pool

didn’t have a bathtub, which would have been fine if i didn’t have kids with me

staff was very helpful, especially african american female working at the bar in the evening!

there needs to be something for kid's to do like a swimming pool or jungle gym

the bar was open on sundays and there was a microwave that every floor or somewhere in the hotel you

you couldn’t order movies, no safe in the room and no pool

gym and laundry room were a plus

pool or hot tub, seems like a bad part of town, had to switch rooms cause the first one had no heat

approved our early check in

laundry room and pool hard to locate

its was updated had outdoor pool and breakfast

covid 19 taking away breakfast buffet.

loved the pool

very friendly staff, cl e an room, great breakfast

everything was awesome! breakfast was great. pool was perfect

gym, adequate swimming pool, just barely long enough to swim laps and get in a workout

excellent gym, nice pool, wry good breakfast. clean rooms, well equipped kitchen.

our room 701 was large and livable. a suite. the breakfast was amazing.

the hotel room felt like a little apartment; spacious, clean, nice kitchen and awesome shower head

garbage bags unavailable for trash in kitchenette

the breakfast and coffee snack bar was a nice feature and the gentleman working it was very nice

the pool was too cold

pool a little small but fun. wifi didn't work well in our room.

the pool was on the small side and was a max depth of 4 feet deep

but the downside was the pool was too cold