pet friendly, friendly staff, clean environment, hot breakfast, coffee 24hrs

was close to casino, and was there only to sleep.

location was great since we were going to the hollywood casino

didn't have the trolly to shuttle back and forth to casino

no shuttle to the casino anymore

breakfast was very good....clean area....close to hollywood casino

the pool was so small there was 6 kids in it snd there wasn’t any room for my two girls.

×no hot tub in pool area ×parking lot lights shining into our windows at night

the pool was a bit small, but it was really nice and the kids had a lot of fun

the hot breakfast was very good. the staff were friendly. everything was clean.

the casino

the long walk-up hill to the casino.

convient to racetrack and casino

the fact i didn't have to go out in the bad weather to get to casino

loved the sports bar and live music

the indoor pool was very very cold due to it having g a leak

pool is way to cold

the pool was very nice

when we opened the door because cleaning staff didn’t have any clean pillow cases waiting for laundry to finish

breakfast hours 6 to 8 no laundry facilities

had issues with the wifi and door keys but this was a city wide power issue no fault of the hotel

no microwave the wifi was impossible to get on to get work done

the room was a nice room, outside of the wifi and counters not clean

free breakfast, no free wifi and no indoor pool

the salad i ordered from room service was amazing

there was none available so we told the kids they ran out (

was a very comfortable stay, breakfast was very good

breakfast sandwich was really tasty

they even had rooms reserve time at the pool so we weren’t sharing with other families

very clean and great breakfast

the pool was closed

for one, the pool was closed the entire time which is disappointing to the kids who were super excited to swim

the chlorine level seemed a bit high in the pool...

) the boys loved the pool and breakfast

the breakfast was excellent with lots of options

my kids absolutely loved the breakfast

shuttle to the airport

room staff breakfast shuttle were all excellent.

didn't have a shuttle to and from then airport so it cost us a total of $35 to and from using a taxi

well maintained and close to the airport and provided shuttle service.

the room was great, i opted for the spa tub and it was useful after the long days.

the pool was super cold

spa tub was weak

breakfast was beyond what most other hotels offer

we paid for the spa tub room and the tub was great however the jets didn’t work

the rooms are very clean and breakfast is actually very good

breakfast was phenomenal

breakfast - was there at 8:40am and no attendant around

i was given a discount on the pet fee & my extra day was given to me at the original rate i booked & no pet fee

pool wasn't up and running. no variety for breakfast.

large clean comfortable rooms. nice flat screen tv. plenty of channels. breakfast was great!!!!!

were not stocked in the pool nor the fitness center, but once requested, the staff was efficient about getting us some

fitness center wasn't full of equipment, but what was there was in good condition

the pool could have been bigger.

the pool was a bit small but my son enjoyed it.

the room was spacious and the kitchen was more than adequate for an overnight stay.

the girl that was working the desk was very friendly. room was nice and clean. pool was nice

the breakfast was exceptional i liked everything

the staff was amazing! the kids love the pool. it was a great experience!

that and the fire pit and indoor pool that’s heated

the beds were comfortable.the pool cut up our

its was updated had outdoor pool and breakfast

the pool wasn't open at the time.

everything was awesome! breakfast was great. pool was perfect

the swimming pool was closed! but due to the pandemic.

the kitchen staff not so friendly

loved the two bedroom suite with full kitchen

nice room , good breakfast, very nice staffs free shuttle bus

from the front desk to the kitchen, everyone went above and beyond to make us feel welcome

the room was great. my kids had a blast! and the breakfast was exceptional!

i needed to do laundry and ran out of quarters and the 3rd shift staff helped me out and gave me quarters to

had two adults and four kids so we needed the room with two beds and a pull out sofa

close to the airport, providing a shuttle, reasonable price.

breakfast was simple and good.

shuttle took me to valet parking garage

swimming pool water pretty cold

parking breakfast convenience breakfast staff went above normal service her name was tennessee.

at the hotel lobby at 5am was much more comfortable than standing out in the cold waiting for a shuttle

airport shuttle was wonderful and the driver was very accommodating.

the lobby was beautiful with a big fountain in the middle and a nice bar and grill

having access to a gym was awesome and the location is perfect

airport shuttle service was an excellent experience!

clean comfortable easy check in great value 24 hr gym beautiful indoor heated pool

very good breakfast with a machine that made fresh pancakes

early morning desk clerk didn't even acknowledge us when we came down and had to ask twice if the shuttle was coming on schedule

the shuttle to the airport deal is awesome to have, super convenient and great

shuttle was prompt

very friendly staff and free of charge shuttle to the airport

great for a staycation, has a shuttle to the airport, the staff are friendly and helpful

did not have time for breakfast. i caught the airport shuttle at 6:30.

love the kitchen and the fact it had a bathtub for my kids

staff was wonderful from the women at the front desk , the people in the kitchen, maintenence to housekeeping

pool area rooms are nice breakfast could be updated but still very good

we enjoyed the freshness of the foods. the kitchen staff was helpful.

the pool area was very clean

clean, great lobby, great room, good breakfast and something you never see is free laundry facilities

i even used the laundry services and found an employee cleaning the washing machines with a toothbrush

thankful for the indoor pool and complimentary laundry

room was great, staff friendly, everything was clean, the breakfast was pretty good' overall a great stay, would definitely recommend

good breakfast with variety of choices

breakfast had a great selection

breakfast was great! lots of options!

was goid and the fitness room was very nice

one night stay,friendly staff great breakfast!!!clean!!

breakfast ud83cudf73

great location. very clean and comfortable. friendly staff. also had a good breakfast

family loved the breakfast, the beds were very comfortable, the young guy at the front desk could not have been more

the staff was friendly and helpful. the pool was open, you get a hour but it was cool

dident get breakfast

great breakfast and service by the young lady serving breakfast.

very small pool that is outside so we could not swim because it was cold and raining

breakfast was okay, i know it would have been better if the covid-19 wasn’t going on.

was a light going out on the pool so it was flashing into the room all night long

you also stated there was a pool and to our disappointment it was closed

extremely clean, staff was friendly, nice breakfast, safe area.

kids loved the pool

we had our large family and our dog, got a suite with two queens, a pullout, and a kitchenette, and we were very comfortable and everything was very clean

the pool was closed for one whole day.

the breakfast was delicious and convenient

is huge big with old school kitchen area with real dishes and real glass big refrigerator dish washer and many more all room

breakfast wasn't all that good

the staff was friendly and helpful. it was clean great breakfast.

next door is an awesome paved trail for golf carts around a pretty pond with geese

they didn’t have essentials , no fruit , no eggs , no oatmeal … kids were running down the hallways

only issue was the bathroom floor wasn't properly clean and when they said that breakfast was included it wasn't

loved the hot breakfast as well

and the staff could not have been more accommodating and friendly - checkin, checkout and the shuttle driver, all 10/10

full kitchen with a full size fridge, microwave, stovetop and all silverware/dishes, which would be

friendly staff, great breakfast and good location and amenities.

cleanliness, newness, kitchen, breakfast

pool was small but kids will always have fun with water.

amazing breakfast / very clean /friendly staff / location

pool could be warmer.

note on site states shuttle, but there is none at the time due to short staffing

, love the different layout , great ac , beds nice and comfy , no pets, extra snacks if kids get hungry, love the desk area , we are on a medical trip for my special needs son to cincy

clean & close to casino

the breakfast

liked the little gym

the staff very friendly. lady who does breakfast is very good.

breakfast was very nice and staff was very friendly and helpful

lack of options for breakfast

breakfast was not good. no meat.

the swimming pool was small

breakfast was great

the free shuttle was icing on the cake

the main reason we booked this specific hotel was because they had an outdoor pool

being fresh, spacious, modern, clean, amenities. excellent gym, very nice bathrooms.

close to the airport, great staff, and easy shuttle run in the morning.

great shuttle service and driver to cvg

an airport shuttle was available for a very early flight

almost a full size fridge and freezer with counter space and kitchen sink

my son and i went to the gym and worked out together

check in was fast, staff was friendly, hot breakfast was very good.

the breakfast is fresh with great options

the gym is quit small there was no dumble at all.

my rooms have been clean; and there is a variety on the hot breakfast that is offered

was quiet but walking distance to restaurant, good breakfast choices, friendly staff, excellent shuttle services

the elliptical in the gym was brand new

the pool was refreshing after a long day of flying and driving

breakfast was good

the room was very clean and the breakfast was delicious.

nice to have a working kitchen.

big rooms and kitchenette

the room is big, kitchen is good, very nice staff

very clean close to attractions personalized kitchen good value for the money

hotel is clean, the staff is friendly & it’s an affordable price for it to have a full kitchen included

the kids had an amazing time

pool was a bit cold for the kids.

the breakfast was just basic. no fruits and other alternatives available.

was shut off in the morning with no warning and had 2 kids with cup cake mess to get ready for the museum

room was clean and comfortable. staff were friendly. breakfast was good!

have like a few hot foods for breakfast

literally everything within five min of property (airport, casino, stores, restaurants

the full kitchen in my room lets me easily prepare wonderful vegetarian meals and dine comfortably at the

nice full kitchen

more options for breakfast!

it would be nice to have a full breakfast-eggs, meat, juice, tea etc

room was nice and very clean the bed was very comfortable and it was nice having the kitchen

didn't think much of the breakfast, but i am not a breakfast person anyway i found it to be very quiet considering how close

they have a mini kitchen

wife and i, breakfast ( coffee, muffins and oatmeal) was a plus since we have a stove and small kitchen in room , we like king beds better but queen did the job

pool out of order.

breakfast was waffles and muffins.... everything was fine... location, cleanliness, value

beds were clean and comfortable. pool condition and cleanliness was good.

that it was too early to make use of the pool.

no breakfast

our shuttle driver was a great ambassador for your brand as well

decor was nice, parking was easy, room set up was functional

no pool

location and shuttle to/from the airport

not able to have shuttle available

breakfast was a sack of goodies

breakfast room was big enough to allow all six of us family members, in three rooms, to have

i waited 3 days to do laundry and that was going to check every 30 minutes or so until i finally gave up because there

that the room didn't connect and we was across from each other. we were staying with kids.

small gym and guest laundry

good staff and it was clean . guest laundry

was okay they had ran out of some of the food and kids were working to help refill the bar

the people in the room across had 4 kids who were up at 7 am and screaming for half an hour which woke us up

pool closed

pool was dirty,up all night with kids running and jumping in hall ways.

room was comfortable. staff opened up the firepit to us which the kids really enjoyed.

travel with our dogs and appreciate no additional pet fee

zero pet fee

the parking, laundry and staff

no breakfast because of covid decent daily price stupid pet

pool area could be updated along with fitness room.

breakfast was awesome i really would like to recommend this hotel to other travelers

the fitness center was a nice touch, and i was able to get an early morning work out in.

not enough breakfast

excellent stay. staff, breakfast rooms are awesome.

wasn't heated and exhaust fans were very loud, room was dirty, poor quality breakfast, gym was closed (supposed to be 24 hrs), general upkeep of the hotel was lacking

i love that they had a pool and a gym when i booked the facility i completely forgot about it, and i wish i have had the chance to

pool and gym were both open early and late

pool was a little murky but when we stayed there was a ton of kids so that is to be expected

go for cranberry juice, if you ever think about other choices (apple and orange are good for kids, which i get)

room set up was remarkable - the kitchenette was amazing - really more like an efficiency

the rooms are a good size, with comfortable beds and a nice size kitchen if needed

they are pet friendly

the pool area was really nice the kids loved it .

the pool. and definitely the heart shaped room we had

the heated spa and swimming/gaming area

was different themes of the room, there was an inside pool, & hot tun & arcade room in the pool & there was a jacuzzi in the hotel room

wonderful breakfast with several delicious options

excellent breakfast and also provided a nice quick dinner included on the night fee :)

the pool was clean

kitchen and bar had horrible quality food at high prices

i loved the pool and the hot tub, and the food was great

entrance stairs hallway need a facelift. no bag for laundry.

of new paint but it doesn't cover bugs, bad carpentry laundry facilities out of order and the breakfast was cold only except for toast

the staff is very helpful and they were friendly. the breakfast was very nice and filling.

i was only there overnight for a few hours and did not eat breakfast.

breakfast could have been better

staff was great with helping me access wifi on both my phone and ipad

the wifi somehow logged in to my phone and my accounts were hacked

thin and we were placed next to someone, even though there were few guests staying at the hotel, wifi is terrible

ended up using cell service instead of wifi), toilet was loud and made a

pool area was just so so

once getting to a room at 9pm (with 3 kids under 8) to pull back the

are bed bugs there my kids got bite up real bad when we enter da room he smell like smoke real bad

the pool was great and the bar on the 12th floor and the location.

free breakfast, staff were extremely friendly, parking free, wifi free, very comfortable bed

the pool is outdoor so the pool was closed

the breakfast was great! my son loved the pool!

the pool and hot tub were great, the kids loved it.

nice pool and hot tub

my boys enjoyed it very much as well as the gym

very clean hotel great breakfast

the rooftop bar has a fun vibe with wonderful bartenders

the roof top bar / lounge is very nice and relaxing , the bartenders were wonderful and very welcoming

no pet fee

free wifi and complementary breakfast were much appreciated

great location! kids loved the pool and the rooms were great! breakfast was phenomenal.

it was super clean. we had the pool to ourselves. the breakfast & coffee was great!

lots of kids when i stayed so it was impossible to keep the common areas clean

you could hear kids yelling and traffic outside all night long.

the pool was very small but other then that great a plus

very. lean and comfortable. laundry was a bonus.

great experience with a breakfast that accommodated all of our dietary restrictions.

breakfast was the typical hotel free breakfast

the room had a kitchen to cook n a nice refrigerator to keep everything cool

excellent bar and restaurant

lobby bar and comfortable spacious room.

we really loved the bar area

location, restaurant and bar on the bottom floor

great bar and restaurant on site

it had a full kitchen, nice size living room, big bathroom, and a huge bedroom

our favorite staff member was the gentleman working at the social hour and breakfast

that the billiards and bar were on separate floors

the lighting in the kitchen area could be brighter

the kitchen and bathroom were very spacious and i have never seen a kitchen with a dishwasher, 2 burner

the morning for breakfast was outstanding

great value for the location. continental breakfast was very nice!

they also gave me a late check out of 1 pm which was amazing

very clean, great breakfast and the staff was polite and courteous!

breakfast was good, staff was phenomenal, valet was phenomenal

wasn't nothing open around there! no fault of the hotel. couldn't access the wifi.

was no hot water, no wifi, was told there was no room service when we were told that there was room service when we

no free wifi as advertised 3

i didn t use the wifi but i left with bedbug bites

no hot water and wifi was rubbish

inoperable wifi 2

wifi out of service

didn t even know about wifi

wifi internet was extremely spotty and rarely worked which was disappointing and made working

was uncomfortable, wifi cost extra and was terribly slow

know about the $40 a night valet in advance, construction in the hotel no hotel bar or restaurant

my colleague and i stopped at the bar on the second floor at 5:00 for happy hour, we had one of the worst and weirdest experiences

they don't have a bar and don't sell any beer.

food was just bar food and very mediocre

we had a great time at bar and the bartender was fantastic

friendly staff, well equipped rooms and flying wifi less than 5 minute walk from riverfront

slow wifi outdated fitness center

loved that had a spa and bar. beds were so comfortable. loved the nice big bathroom

i like the art theme and i liked that the gym and restaurant were available.

funky phone system, very hard to place a room service order

wifi should be included, and the valet is pricey.

what happened to free wifi

wifi should be free in the rooms.

paid wifi, busy valet line.

wifi was solid

location was good and the roof top bar was cool, the bartenders were very good and my drink was excellent

we loved the location. it was close to attractions. the rooftop bar was nice.

fun and vibrant look! the bar area was very nice!

the rooftop bar was heavily advertised and we were so excited to experience it

nice pool, close to zoo

friendly staff, good breakfast, good location

i noticed the gym had a very strong rubber smell which was unfortunate

i didn’t use fitness room but i used the pool

the indoor pool was small.

it was brights and colorful especially for kids

in the lobby area, fiona's bar is great for an evening drink and simple meal, and poindexter's serves an ok breakfast

drinks at the bar were way too expensive. especially for bottom shelf alcohol

no microwave or coffee pot, kids would of loved a pool

the bar was open on sundays and there was a microwave that every floor or somewhere in the hotel you

the bar and restaurant had amazing food and super friendly and accommodating staff

breakfast was excellent. bathroom was clean.

i had a chicken sandwich at the bar in the lobby and it wasn t cooked thoroughly.

no room service

the rooms have a suite and full kitchen

the rooftop bar the waitress needs some customer service training.

the rooftop bar didn t disappoint as it was a wonderful evening to enjoy the skyline of cincinnati and a few

breakfast was great. i had the lemon ricotta pancakes,

there was an incredible rooftop bar and dining venue

very hospitable. i enjoyed every minute from the valet to room service

no cold water in faucet hair around kitchen area drain in bath sink broke floors dirty

breakfast was good and well stocked

liked that it had a mini kitchen with a nice an clean refrigerator

always fresh lemon water and coffee, the staff was amazing, the bed was super comfortable, and breakfast was included

the breakfast was good

the free breakfast had a good variety and the facility included a pool and gym although i didn't use either

after breakfast was over, the lady cleaning up still got me a glass of milk i wanted

usually when i travel there is no pool or it’s closed

small pool, could improve hot breakfast food quality.

it was new, clean; we liked the pool and gym

free breakfast was great value

especially the lady who ran the breakfast

breakfast was great and appreciated

no movies to order in room, no safes in the rooms and no swimming pool

gym and laundry room were a plus

the price at the laundry very

allowed early check in, it was very clean, he pillows and shower were awesome, loved the shampoo and

hotel is very beautiful and equipped with a gym and swimming pool which i didn't use but i saw some children having fun swimming

arrived early and the hotel allowed my friends and i to hang out in the bar area and relax, and play cards while we waited for the reds game to start

the pool was clean

efficient front desk staff. nice pool. clean great breakfast.

all breakfast items out on time when breakfast starts and ready to go.

pool

the rooms are nice and clean. and they have breakfast.

breakfast

on our way back up from breakfast we grabbed a couple from the front desk it wasn't a big deal

breakfast cleanliness kindness

breakfast was very good, nice selections and fresh

i didn’t eat breakfast. the stay was very comfortable and peaceful.

pool was nice

poor, gym equipment poor

breakfast was so much better than the free breakfast in other hotels

the rooms are large, comfortable, and have plenty of conveniences, like the near-full-size kitchen, great desk/work area, plentiful shelves and drawers, and even well-placed hooks

very good breakfast, nice outdoor area with some games

didn’t have breakfast

the breakfast and coffee snack bar was a nice feature and the gentleman working it was very nice

pool a little small but fun. wifi didn't work well in our room.

the pool was out of order

the pool was on the small side and was a max depth of 4 feet deep

but the downside was the pool was too cold

great breakfast, great fitness center

friendly staff, clean, nice breakfast

bed was very uncomfortable and so was the sofa pullout for the kids

the pool was too cold for my kids (3 & 5)...especially for colder months

breakfast was great, pool was very clean, rooms were awesome, and the receptionist was super

the kitchen and that i was about to cook instead of going to a restaurant everyday.

easy access, very clean, complimentary breakfast.

didn't have the complimentary breakfast so can't comment on that

the breakfast.