were made to feel very welcome all the way through from breakfast in the morning to drinks in the bar in the evening, for which we are very grateful

bar prices were a bit higher than i expected, but wasn’t a show stopper

i asked at the time of booking for an early check in which was provided

staff were amazing - especially luke in bar - great customer service.

looked after by nicky ❤️ they had live music in the bar, so a great atmosphere

lovely hotel, great location, super cocktails at the bar and very friendly staff.

loved the small bar which was open late and enjoyed the local

our room was simply beautiful, bed was comfortable and bar well stocked

there are so many lovely personal touches, a bar as well stocked as any in shoreditch and a wonderful welcome

great room amazing bar with some very interesting tipples to be had

), the breakfast was bad and the wifi didn't work in my room

staff were friendly, the room was nice

free wifi was good and very necessary

wifi in the room at all, and the network is very poor in the area, too

wifi in room plastic cups in room instant coffee only no free parking

the anchor bar staff were exceptionally helpful and really lovely

raffaele, karen, joe and the lady at the bar (i didn’t get her name) did their best to help in a timely manner when i mentioned that i had

1 room key allowed is ridiculous my wife ordered an irish coffee at the bar and it came as a shot of whiskey with black coffee, no cream wi-fi inadequate didn’t work in

the rooms were above the pub i didn’t have to go through the bar to get in

you can starve restaurants are plenty all over around the location , and a bar at same premises

the breakfast was outstanding, the room was nice and comfortable

great location, friendly, relaxed hosts. super breakfast!

the ev charging facility was very handy also

the breakfast was perfect every day - cooked to perfection

great breakfast. very comfy and big bed. lovely garden.

has wifi, kettle and bottled water etc

wifi wasn't working

wifi kept cutting out, so slowed down my working in the evening

room was basic, i would strongly recommend an upgrade to a 'smart tv', so can be used with all wifi options and with modern technology like tablets and mobile phones

there is easy car parking, 1gbt wifi, an honesty bar and terrace for summer morning breakfasts

parking on site

very perfect reception, easy simple instructions, plenty of parking and great customer service

the parking is very good as is the location of the hotel

parking was tricky as the hotel car park is quite small but we managed to squeeze into a space each

if i had to say one thing the car parking is first come first served basis but in practice was not a problem even on a busy bank

of decor was fabulous and very attractive, parking, location, dinner and breakfast were excellent, staff all very friendly

drive from east cowes red funnel terminal, ample parking, location for touring round island, near osborne house

parking was also very easy

plenty of parking, good food in the restaurant, friendly staff.

it was also a shame the restaurant and bar were both closed during our stay - i don't believe this was mentioned on the website

my husband was a little disappointed that the bar wasn’t open longer, but since the pandemic, customer numbers have fallen

the bar staff in the evening were friendly and efficient and in the morning the staff were again very

the beer garden is great for drinks, and i had an evening meal and breakfast which were both excellent

all went above and beyond and appreciate very much the late check out

very friendly especially the nutty lady who served breakfast made us laugh

the wifi in our room was a bit week (room 3) but fine in other parts of the hotel (+)outdoor area with lavender sauna, friendly staff, great food, very relaxing, lovely views, good wifi connection which is a bonus on the island as good connection is patchy (-)would be nice to have a fridge in the room. wifi dropped out quickly. (-)the dining room at dinner was chilly. wifi didn't work in the room. (-)wifi at the hotel was not great and kept dropping out which was slightly annoying when trying to (-)wifi is unsecured (-) -no room service -tv was dated so bring a fire stick or chrome cast -wifi was (-) wifi is also annoying as you have to sign in every time you want to use it (-)wifi very poor

the booking in through to the breakfast and evening meal the the service was excellent staff were very friendly and

excellent breakfast. pool and spa good.

clean rooms, lovely bar and the staff could not do enough for us

the bar outside closed at 16:00ish, pointless plastic glass but they still leave you a glass bottle,

the hotel could easily suggest that guests check in and use their wifi to pay for multi day parking at the public carpark

flyover is near otherwise very central. wifi was rather positional.

wifi was hit and miss and often was unavailable

15am, and good wifi

wifi didn t reach the third floor that our room was on

i was in room 33 and couldt access wifi as i think i was too high up!

good wifi

the wifi signal was really bad, and the tv was not working properly.

very friendly, breakfast provision handy my room on first floor had great wifi and really hot water that came through without having to run the tap

can't connect to wifi in my room.

decent size clean rooms. free wifi. table fan for the hot weather.

very uncomfortable, wifi connection not good, breakfast offering sparse and some items overcooked and staff seemed a

i believe there should have also been breakfast time details and wifi details in the room, again had to call to get these

wifi was slightly patchy, asking us to log in again every half hour or so, but other than that it

free wifi!

room fridge, a dimmer switch in the bathroom, some glasses and cutlery, the tv didn't connect to wifi

hoped it was a smart tv) the bathroom floor was creaky

room, kids loved wifi speed, free access to netflix and the massive tv

the wifi was also fast and reliable except the router i think got pulled or powered down around 8pm so

the wifi could have been slightly better on the top floor

on arrival for services such as wifi and breakfast times, building access outside of opening hours

no welcome folder information, no explanation of air conditioning, no wifi code

only a simple thing, please put wifi code in rooms

some shampoo would've been nice and maybe a simple welcome handbook in the rooms with wifi code, some local points of interest etc, but this is all very minor

in view of this more information about wifi code, food service, etc

the inn is a pub, it is clean and parking is not a problem

easy parking too

lots of parking and best of all a bar

good food from the bar menu with generous breakfast, the home made marmalade recommended

parking was a bit tight but i did arrive late in the evening the landlady was very helpful and i

was no wifi in the room which ment i had no reception on my phone which ment i could relax as i had to

difficult getting wifi

basin was tiny - although good shower wifi is strong but needs a log in every time you use it

helpful made you feel at ease the food was to a very high standard the room was very comfortable wifi very quick would stay again if in that area in fact booked for 2 nights but stayed

for the money but the location makes up for it, but the hotel has still not got an efficient wifi setup and even with a booster we had to request, wifi was very erratic

wifi was strong and the tv had the normal mix of freeview channels

wifi and tv were included also

the parking space was very useful as it made for a more relaxed holiday

great apartment - everything we needed, clean and good location with off road parking

the apartment is very close to high street and has onsite parking, so was super convenient

the tv didn't work as it didn't have wifi

could not connect to wifi

not feel clean, significant road noise, poor facilities eg noisy fridge, broken shower, flashing wifi light in room disturbed sleep

very good value for money and fantastic wifi

good wifi connection in the room

work on bar works for reception as well so wont get good amount of attention, they didnt share wifi password, room doest not have wifi or reception phone number details

bed comfortable wifi efficient

very disappointed in wifi signal

wifi always available, never had a problem with it

there is no wifi working

the wifi was really bad

wifi in room signal was weak.

wifi ok

the only problem is the wifi

wifi didn't work till later on the day but got sorted out

location, lovely bright, clean bedroom, bathrooms and kitchen

the kitchen & dining room included

easy check in,friendly helpful staff in the bar downstairs, great location, perfect for me for a few days

guest kitchen was well equipped and clean, and would definitely use more if i was staying longer

showed me the kitchen and lounge so it was as well i remembered it was there

wifi was non existent.

no wifi in room and poor signal.

wifi quality is heterogeneous

wifi didn't extend to my room but staff helped me find a solution.

the wifi didn t work at all

lovely breakfast, a good choice and adaptable. clean. comfy bed, free wifi throughout.

free wifi is good and michael and his colleagues are hard working and helpful

especially the bathroom bearing in mind it s age good location with view of the sea free wifi in

couldn't get wifi in my room.

) there is free car parking and wifi and the rooms always smell very pleasant

allowed early check in, looked after me

i spent the evening in the bar locals very friendly had a quiz too and the lady behind the bar lottie is hilarious and she

lady behind the bar wasn't the most engaging and wasn't happy at having customers come in after 9

the bar downstairs is lovely, good food and drinks

friendly welcome by the bar staff and shown to my room which was clean and tidy.

wifi set up is shocking for a hotel of this quality, wifi should be accessible in every room

with free parking on site, free wifi and a variety of teas and coffees in the room, we lacked for nothing

nothing to dislike! maybe wifi could be better

wifi could have been a little better. had to sign in to a webpage every so often.

didn't use the wifi as it requires a log in for sky cloud but apart from that everything was fantastic

couldn't get the wifi to work, and we had low signal in our room

ask for wifi code and they will happily give it to you

no welcome pack in room no information on wifi code

dusty in places by the legs of furniture would of been nice to have a welcome pack in room, with wifi code, bar opening times, breakfast times,

the wifi

the hotel gym and pool were great

spa didn't provide

i was able to grab more mugs from the bar though

great spa and lovely staff

there are 2 saunas, nice pool, lovely hot tubs and steamroom

been newer, or more comfortable; the water pressure in the shower could have been better; the wifi could have been more reliable; the

didn't know they had free wifi

get the wifi to work and the shower was faulty

the television and wifi were very good

pub, nice food and beer, plenty parking and wifi

to fill out form for wifi

the wifi a bit fiddly, as it would have meant signing up and i didn't want to do this

spacious room, with free wifi

the room was clean and comfortable, large bed, good size tv, good wifi signal

wifi was poor kept going on and off

poor wifi connection

wifi get dropping and room temperature was always too warm even when temp set at lowest 16 c

wifi details not obviously communicated.

wifi signal was weak

very poor wifi

t may have been my laptop

very clean and spacious, bed, towels, tv and wifi worked well

modern rooms which are very clean and large, great shower, good wifi

tv wasn't working well couldn't stream my phone wifi was working but not on the

excellent wifi, power point and usb ports all in the right places

excellent bar with real ale and guinness

point and also cleaning, but i did object to the hoovering being done during breakfast in the bar area near the food, a little off putting, but we still

great welcome in the bar and very professional and friendly management and staff, very dog friendly

bar area very clean and comfortable

nice rooms, restaurant and bar area

wifi connection was poor most of the time.

no wifi in the room!!! very frustrating having to go down to the lounge for access.

quiet, pleasant staff, good parking and wifi

wifi was a little bit patchy, but i was in a room on the end of the property so this is

location, free parking and wifi but top of staff would have be caring, highly professional staff

breakfast staff car parking wifi location communications

really disappointing wifi which hindered a meeting i had that evening

wifi was unrestricted so not encrypted or password protected, it was very slow when it did work,

the wifi signal was poor. the lack of 13amp sockets in the room.

wifi wasn't the best speed and the room needs a bit of modernisation to allow for the modern

jackie the bar lady and ivan were brilliant

the location was perfect, staff were friendly and helpful and the breakfast in the sister hotel was one of the best i have ever

i enjoyed breakfast

yes there was shower gel and shampoo, but when asked at bar for hand soap, i was told that they didn't supply it

happier person on the bar at check in

friendly perfect location. beautiful room great staff lovely breakfast.

accepted as an early check in.

perhaps a bar area where guests can mingle.

bar open till 12

breakfast was excellent it was every thing you needed to set you up for the day from a full cooked

location for early check in a portsmouth harbour condor ferries, very close to gunwarf keys staff very friendly

the breakfast bar was stocked well with fresh fruit , yogurts, various cereals, white and brown bread for toast,

beds nice and comfortable and breakfast was exceptional

bedrooms and bathrooms are all newly updated, bar and restaurant are now a joy to use

it had a lovely cosy bar with great dinning

wifi was a little irratic

tv was good as was wifi

tlets for most brands),

excellent wifi which is an added bonus and was free

the entrance foyer does seem to fill up with weird people who seem to be using the free wifi, but not staying there

only small moan was wifi was not too good - but this did not distract from the excellent hotel

also wifi code

no wifi and tv has access for netflix and prime but won't even allow you to use my own hotspot.

excellent wifi connection we were on the 3rd floor

excellent wifi, great location. quiet room.

the wifi was disappointingly slow and sometimes non existent

it was good to have the free wifi, but we found it was picking up intermittently

wifi could of been better

wifi was not great kept losing connection.

good wifi

location was fabulous , the gents running it were extremely helpful. breakfast was lovely,

hotel was quiet and breakfast was served in the dining room

the early check in and late check out times were perfect for us

the early check in and late check out times were perfect for us

our room was absoulotly stunning and so spaceous

poor wifi connection in room

suited our two night stay and work from property. good wifi.

friendly reception staff and decent free wifi

we were nit told or given wifi codes

easily accessible on site parking great location friendly staff free wifi

great location, great staff, super breakfast

great bar area downstairs - fantastic waiting area for the other half

the breakfast was delicious and the staff were lovely and attentive

the full english breakfast was excellent, served with juice and freshly brewed coffee

vegan breakfast was excellent. staff great too.

staff were very friendly, good breakfast, easy secure parking, good wifi

wifi dropped in and out

the wifi signal was a little hit and miss, but for one night that was fine.

first thing was the wifi which was a little slow

went out of their way to facilitate an early check in for us to attend a social event

needed a late check out and they were extremely helpful

a very large bed for myself and my husband and a separate sleeping area with twin beds for the kids

wife went n slept in the spare kids bed

ceilings and a four poster bed for the adults with a secure en-suite twin for the kids was perfect

only used the room and the bar but the hotel was everything we expected

building, lovely relaxing bar and other spacious well furnished and beautifully decorated public areas

price of the beer at the bar was slightly more expensive than expected but it wasn't a real issue or problem

breakfast is 12

advertised ev charger but no one knew how to work it.

check in, parking and ev charging available which was a bonus

very helpful staff. good location with parking and ev charger

for my son's boxing event at pyramid centre couldn't b more helpful including extra bed late check out advise on location

we could have used a drink and snack and there was nothing available due to the 10pm closure of bar and room service

bar staff at the hotel's associated gastro-pub (the florence) need to be more welcoming and to

they have a small bar and lounge with very reasonable prices cant wait 2 stay there

breakfast bar was on the small side

the cocktail bar was good

great location, excellent breakfast.

cooked breakfast was great, though fruit, yogurt and cereals would also have been nice, if they had been

the breakfast was amongst the best we've ever had, with fab service

lovely staff and breakfast

breakfast was very nice and so the vibe of the dining area

it is only a short distance from the family centre and beach for kids

in the dining room at 11pm at night trying to get my kids to sleep, men laughing and joking and being generally loud

bed, plug socket next to bed on both sides, quick, easy check in, offered early check in, as i was already in town, easy walk to beach, to bus, to local shop, to pub

probably not great for young kids who can’t sleep but fine

and comfortable stay for one night,the bunk beds where a little awkward getting on and off as the kids weren't used to

the bar drinks were a bit pricey

lovely room , good bar and restaurant nearby,

very polite and friendly reception girl gave me late check out .

for a drink and told to go to bistro even tho the hotel information pack in the room states the bar is open till 11 (this needs to be amended if staff are not going to serve) asked about

the drinks in the bar were a little overpriced

wifi worked very well and our request for

coffee making facilities, great wifi

a room service person and this option wasn't available

the evening meal i had was on room service and because it comes from the pub it arrived and was not very warm and it did not

there was no room service for making our bed cleaning bathroom we were told on arrival this is not available

nice bar with little beer garden outside

good location and handy for the bar downstairs

if you needed an early night you would be unable to sleep

jacqui was very accommodating to give us an early check in and also kept our bags after checkout so that we could collect them after the game

bit disappointed the bar wasn't open on sunday evening but it didn't spoil our stay.

the manager help accommodate for early check in and to store my bags for the day before i caught my train

nothing.. the staff when contacted about early check in was rude and unhelpful

the room was great, the location was fantastic, there was even a laundry on the next block

with bikes ,and needed a hotel that we could store them ,very helpful stored them in the laundry room ,even when we had an early start he said wake him up to collect bikes defo use

good standard of accommodation, clean and fresh laundry

no cleaning wifi not working no tea provided

poor wifi. and my double bed was 2 mattress put together.

no cleaning. wifi not working no tea provided

stayed here a few times and noticed, wifi although free, which is great

free wifi

the wifi was poor in our room

also didn't have access to ice machine or wifi

the wifi didn t work too well

wifi didn't work in the bedroom

wifi was awful, tv didn't work properly.

cheerfull , our room was lovely and clean , nicely presented with a very comfortable bed , tv , wifi , bath and shower with plenty of hot water etc

took a photos of it ) of very close by restaurants/food places but

wifi was good

comfortable rooms, wifi worked well, friendly staff and an excellent freshly prepared breakfast , perfect

to really pick holes, the wifi signal kept dropping out while i was trying to watch live football

comfortable rooms specially if you have two kids

fantastic location and spotless rooms. breakfast and dinner superb and staff brilliant

lovely room, food v good, bar cosy and good service. great location, easy walk into town.

it was a busy sunny sunday afternoon and the young bar staff seemed a bit unprepared for welcoming guests who are checking in

staff were very friendly ,breakfast amazing quility and choice

no wifi or mobile signal.

) wifi was patchy, but it is a rural location and we were meant to be on holiday, so not a big

wifi - not sure if the property had wifi - if so i could not find it or the pass code on the

only downside was the wifi, not the pilot boat's fault - it seems to be widespread across the island

only thing that i would pick point on would be the wifi signal in my particular room was poor i had to connect to my phone in the end

10% discount card for the bar was a great bonus too

place for a night out, situated over the bar on a busy street, the room was surprisingly nice for a pub/hotel and very comfortable i would

the only thing was we wanted to sit in the bar to wait for our room and the wouldn’t let us

is in a terrific location for both strolling through the historical district and choices of bars and restaurants

cans of water and a mini bar fridge

i had asked for an early check in and was told i would be called back in 20 minutes to confirm

location was good. early check in was arranged at short notice.

staff was brilliant early check in was possible good customer service

my early check in was approved which was greatly appreciated

kids loved the cabin bed and it was good to have a microwave and fridge in our room

mini food pantry and useful items sales counter with bar and snacks on ground floor

allowed early check in and late checkout

the kids loved their mezzanine bed and have now pronounced this their

kids loved the high loft bed too, although the stairs were very steep

tv and wifi worked

comfortable bed, good shower and toilet, ok wifi, quiet and can be good

super shower. mega wifi

the bed extra comfort,air conditioning,free wifi..

location and wifi

early check in no prblem.great room

pre-dinner drinks in the bar were lovely, and our dinner on both the friday and saturday nights was excellent

the bar and restaurant downstairs meant that we didn’t need to go anywhere else and why would we when

comfortable bar area

excellent bar and restaurant

wifi was poor, but used my phone as a hot spot

comfortable single room, clean and quiet with good facilities and strong wifi signal

the wifi signal didn t reach our room some times.

had no complaints only thing which can be added is wifi for tv connection.

wifi was good; even reached the top floor where we were

the bar and breakfast service was terrific and fun

cosy bar area

cruise stay, lovely place location and parking, the ev charger was a welcome unexpected benefit too, thoroughly delicious breakfast

our beautiful room (big bath, great shower, comfortable bed, gorgeous design), the deli bar had a lovely ambiance with a great food and drinks menu, and the location was perfect for

lobby and bar with relaxation space was wonderful.

bar and outdoor seating on site

the noise from the bar below

was tiny, tv noise transferred from next room / customer noise from bar area downstairs

can hear noise from the bar late at night, but to be fair it is a pub and i stayed over a weekend

evening bar staff were friendly, bed was comfy

room great, breakfast & lunch great & location brilliant

beautiful building and decor. lovely bar and restaurant and outside space. fabulous bedroom too.

breakfast was very good and smiley staff were excellent

nice bar and close to lovely local shops

hotel in a great location excellent breakfast with a great choice available all the staff were really helpful and

bar with very good atmosphere and selection of beers

close to city centre, friendly staff, parking (if you get there early) and managed to accommodate an early check in

bar area good martina is great

food was super along with happy hour in the bar in evening

very friendly and i even got an early check in

good bed, bathroom, wifi

super comfy and wifi was really fast

reception from the room didn t work, wifi didn t work, didn t have an iron but rather a steamer, bathroom was a little dirty with

location was good and wifi throughout hotel.

the wifi did not work

wifi was very poor when i stayed and there was limited hanging space in the wardrobe, but other

poor wifi

cast to the tv wifi offering didn't seem to work for me

no wifi in bedroom

good wifi

use of kitchen was an added bonus

i used the kitchen to heat up a ready meal, which i then ate in the dining room, watching tv

realise at time of booking no tv in room and did find kitchen and dinning area until the morning didn't think to look around assumed kitchen bit was in

door codes to kitchen and bathroom allowed us to drop luggage early

the oven in shared kitchen wasn't working

the wifi was pretty ordinary. had to use hotspot most of the time.

also, the wifi in our room had such a weak signal it was practically useless

wifi signal was poor in the room and there was a bit of a smell of damp, but it's a 2* hotel - what

there is also free wifi

wifi kept dropping out but could be because we were in a top floor room.

would have liked there to be more parking, as i had to carry my sleeping and daughter and luggage from the next street

the only room service was to refill tea/coffee and empty bin

, a cafe for light snacks opening out onto terraced gardens and ample car parking, a large bar & entertainment area for live music

parking space wasn't big enough but that isn't an issue plenty of parking near by which is free

to other guests) , a cafe for light snacks opening out onto terraced gardens and ample car parking, a large bar & entertainment area for live music