i hesitate to comment on any of the bartenders by name, as that might suggest how much time i spent in the bar area

in addition, i was denied a late check out the following day

accommodating a guest who needed a late check out is a must for quality and return service.

the location for perfect for us to visit our kids at uchicago

bar service was extremely slow to the point of wanting to leave and the hallways were very warm

the shuttle service throughout hyde park was wonderful

it had hair and soap scum in the please we’re you would put a bar of soap and the sink and toilet and door to bathroom wasn’t clean

they made us aware of the shuttle service

convenience of location, shuttle service ,

maybe a bar of soap, plastic glasses in bathroom

wifi keep going out and someone kept knocking on the door late at night

wifi does not work the best

horrible wifi

the price and location are great, place is clean and comfortable, free wifi, and staff is friendly

wifi was fast enough

lovely hotel, the breakfast was an added bonus! nice staff, clean rooms. would stay again :)

cleanliness and staff was friendly. also breakfast was delicious.

very nice size rooms, incredibly clean. they had a very nice continental breakfast as well.

the fitness center and free laundry usage was super handy

very nice hotel.nice rooms. breakfast was good.friendly staff.free parking just 2 blocks away.

staff seemed a little inexperienced, i had an issue with the wifi at 12:30am and when i called them they told they ll come over to my room to fix it but they

staff great. free wifi, laundry and breakfast.

free wifi

wifi was also strong and easy to access

no free wifi, snacks are overpriced

for wifi and then removing from the bill which they did not till i pointed out

$15 per day for wifi is insane.

easy access to the wifi

gave me a corner room and wifi upgrade when i told them the friends that i had thought were coming to the marathon to watch

no free wifi'-very shocking

dodgy wifi.

wifi worked perfectly whole time

television reception was choppy and the wifi didn't work.

only complaint is the wifi

wifi was a bit wobbly, but several networks to choose from

very friendly staff, clean, great breakfast, safe location.

breakfast was decent

we left our car here while on vacation and were shuttled to the airport and picked up at the airport when our flight came in at 2 am

make my visit great, had maps for trains and city to find my way around town,they even have shuttle to train depot,menus for places to eat,room was very nice and quite,overall very nice place

love the airport shuttle service! also very pleasant staff!

helpful especially during the rain storm the morning we were due to check out, asked for a late check out, done with a smile without any hesitation i was accommodated, excellent customer

didn't have breakfast

kids running up and down the hall

breakfast was not included, but it was there if we wanted to pay.

the area was wrong no pool for the kids when we 1st got in we came to a room that wasn’t clean and to be moved just wasn’t a good

room was clean and bed was comfortable breakfast was nice

our room but we reported it and the clerk tried to fix it , but other than that bed, breakfast, fitness room all were enjoyable and last but least the clerk was very helpful if we needed anything

there wasn't no pool or fitness room like they show on

the fitness room was not kept; towels not available; no water; no weights to use; no tv remote

bed to rest on fridge and microwave to warm food whenever we like yo eat breakfast was

the shuttle, cleanliness, politeness of staff, the

left too early so no breakfast

they serve breakfast and great coffee and provide free shuttle bus

free breakfast!!

room was very clean and the building was clean the breakfast bags are nice and i like the guest laundry room i felt very safe at the hotel

very large room with a full kitchen. very quiet room. close to the airport.

liked the kitchen in the studio, just wish the appliances like plates and pots were in room but they were

the kitchenette and laundry

the kitchenette and laundry

i really liked having a kitchenette

he changed my room to a one with a better wifi connection and was happy for me to have a late check out without added charges

wifi & lots of towels

bed was very comfy, free wifi, and close to shopping.

wifi connection did not work

in room that's not good wifi was confusing

wifi, bed

my two small kids asked the wife and i what that smell was

free shuttle to the airport. restaurant within and lots of alternatives close by. very clean.

31 the hotel never mentioned that the bar and restaurant would be closed for my stay

i also liked the pool and the gym

i also liked the pool and the gym

spa was quite small and none of the drains had working stoppers for the tub or the spa

booked a queen size spa bath room

comfy and i love they honored our early check in..

couch broken no ventilation (fans didn't work) toilet broken spa tub was nasty dirty

the spa tub

and a good gym

breakfast consisted of a staff member handing out juice, a granola bar and muffin, had to eat in my room, - all this due to covid 19 i assume

pool was closed. no breakfast

loved the valet guys, we're so helpful with having kids (and forgetting things in vehicles

did laundry at hotel, but they ran out of laundry detergent so we had to buy some at a walgreens

central location close to everything nice rooms and great beds nice and helpful staff good wifi

wifi is ok the view from my room was nice location was nice

one day the wifi is not so good

wifi was very dodgy towards the end of my stay.

wifi was quick and the location is

i hate the wifi policy. you have to be a member... just annoying.

the wifi was was slow in the room but quick in the lobby

wifi

only thing was slightly disappointing was having to pay for wifi in the room

we had trouble connecting to the wifi, but the staff helped us through it.

people working there no laundry no breakfast place is everything but not quiet you can hear the subway and your

my view was lackluster. wish there was laundry facility.

requested early check in and they provided well before actual checkin time

early check in requests could be handled in a better way

great location. no laundry. no breakfast. no gym. barr basics

free wifi had very strong signal

wifi was poor

wifi was too slow. heating was not working so i had to order an extra small heater.

wifi tended to be spotty at certain times in the room and you couldn't have more than 2 phones on

wifi speed is very low given the current standard

sleep on the beds, free wifi was a bit slow and to upgrade to speeds still slower than lte it was pretty expensive

wifi is not so fast

view of the building next door and the alley cons: *the biggest con of all: i could not get the wifi to work on my laptop

were uncomfortable, tv is not connected to wifi - no apps, streaming, or casting -, poor

wifi code incorrect & took some time

most of all, my laptop could not connect to the hotel wifi -- but the fault was not my laptop since it worked on other hotels

connect to the wifi from my laptop, but could connect from my phone

free wifi, clean linens, minimum noise, good location, friendly staff, rooftop pool

wifi was useless, too slow to even surf the web forget about streaming netflix

the wifi was strong and easy to connect to

they got a gym and the property looks amazing. the interior design was great.

gym facility also nice with clean and up to date equipment

we had drink and a light meal at the bar which was very perfectly prepared, in fact it might have been one of the best pieces of steak i

walking distance from all attractions. great staff early check in and out process. comfortable.

the lobby bar was fun and very friendly

we arrived earlier than expected and they allowed us for early check in

rooftop bar is mostly inside and can be very loud and chaotic

we enjoyed drinks at the bar on our last night

bar not open, no room service or housekeeping that i could see

the room was comfortable, we had room service both mornings and the food was quite good and arrived quickly

we had n/a drinks one night in the hotel bar where they had a live jazz-style band playing

great location and cool design. gerin at the bar made the best french75. he was awesome.

could not find the switch to turn off the bar lights

bar and restaurant with great service and offerings

have water bottles to refill, great gym, close to shipping/ restaurants and nespresso coffee in room

the gym was good and overall vibe was top

they have courtesy bottled water stations on each floor, and complimentary laundry room (small)

24/7 coffee expresso bar 2 blocks from sears:willis tower 3 blocks from riverwalk excellent location really nice staff

them to you - i did not realize that meant i would be getting room service (i walked down to the bar to get the food)

room was ok, good bed and bathroom, wifi works well

wifi not secure - good hotels would do better!

wifi is great

wifi was good and stable

wifi is good

wifi was really quite weak so i would say that could do with giving a little boost overall but in

to purchase convenient items

stable and strong wifi

tv didn t work, wifi didn t work at all

free wifi and snacks, good tv and guide

the front desk people, to cleaning staff, to shuttle drivers, to valet service , this hotel has got it right

resturant when listed on site, only a bar with limited hours

the location to our venue was perfect. shuttle service was great!

the atmosphere in bar restaurant gloomy.

paying $55 extra to park in hotel parking lot and the bar was closed after the concert.

t secure), but good strength

or instructions in the room

excellent location, good wifi, need to add 17 $ for wifi and water - its must

use of the wifi was cumbersome and required re-inserting the access code every time one used it

wifi was available,

room was in great condition, really big and there was a door between the bedroom and kitchen space

great location and breakfast !

one bar of soap is not enough

the air quality in the our suite and my kids’ room is very poor

hotel was in good location , it was clean , the breakfast bar was so good

was so automated and automatic i didn t need to ask any questions (wifi, breakfast, checkout etc) (+) wifi was strong and connected easily--no annoying website popup that you had to connect through (+) wifi worked great (-)wifi a little slow (-)slow wifi (+) i spent the day in my room working and never once did the wifi lag or drop connection (-)wifi was a bit spotty. (+)up as an office space with a conference table, a conference telephone, large screen and stable wifi (+)wifi did not work (-)could not connect to wifi. no free water bottle in room.

noise. lots of younger kids or families late at night being loud

r side trips),

a laundry - but no laundry detergent there

we didn't have room service or cleaning

staff was friendly, everything felt a little upscale and the breakfast and bar were really nice

the breakfast was pretty good, the staff in charge were very attentive

gym was hot with little ventilation

breakfast in the morning and bar at night is the perfect stay here at the hyatt

went to eat at the bar was not impressed at all

added $15 amenity fee for wifi, water/coffee/tea in the room, use of gym etc

location fast wifi friendly staff comfortable bed everything nicely designed with

unable to connect to wifi.

in the city centre,clean and cozy room, helpful staff, water and coffee for free in room, good wifi

wifi did not work.

breakfast was delicious as well

the kitchen was well equipped and the complimentary breakfast was great

like the location and facilities, very spacious, with breakfast and nice towels and in house laundry facility

room was beautiful with a kitchen breakfast was great although could be kept a little

no laundry bags for dirty clothes that you changed after showering

kids felt the pool was small

it was walking distance to a lot of stores and the late check out time

i enjoyed a quick quiet swim in the pool

there was a nice gym and even a laundry facility

many chemicals in the pool and the couch bed sank in the middle and was not at all comfortable

super noisy ( doors slamming, kids crying, people shouting, car alarms going off)

no information about gym or pool area

made a last-minute decision to spend christmas in chicago with our kids and needed to find a place to stay near their apartment

are friendly and it was clean and my kids love to it there nice view the food was very good my kids enjoy it they won't to come back

breakfast buffet was awesome even for the kids and everytime we needed something staff was right at our room

the property was new, the wifi in my room kept going in and out and they didn't know how to fix it

wifi worked well, rooms were a good size

unsecured wifi

large bathroom. comfortable bed. good wifi.

hotel wifi is very

the urban fee charged for water, wifi and coffee.

terrible wifi service

d unposted therefore unknown to me) $25 per night fee to use the fitness center, use wifi, and put a $15 voucher to their in-house restaurant

the second time we had an issue with the wifi and were told we'd get a call back with an answer but no one bothered to call back

wifi service is often unstable.

they did let us use the restroom attached to the fitness room to change clothes in at 3:30 which was kind, but not ideal

fitness center was small but also clean

beds were fine, clean enough, fitness room/snack bar/amenities were nice to have.

location, fitness center

there is a fitness center off of the lobby

loved the view, the yummy continental breakfast, and the pool

one bar of soap

everything except the breakfast

we used the gym daily and had no problems

hotel has great gym, swimming pool as well as a laundry room that is free to use

the gym was accommodating and the outside sitting area was extremely relaxing, but could use a little

roof patio and pool

beautiful terrace and great breakfast, salt water pool was a plus!

excellent with covid i was not sure if we would receive breakfast.

breakfast every single day is pretty boring

wifi was pretty slow

no wifi in rooms

wifi was poor but that was still useable.

the bed was very comfortable and the wifi very good

the wifi was a bit slow

we weren t given any info at check-in other than the wifi password; they had a wine hour we weren t informed of and i had to call to get check-out

wifi service. couldn t get on it and when i did i kept getting dropped.

i had trouble with my wifi, the number programmed into the phone was wrong

very central, i was exploring city on foot - nice design of the room's interior - very good free wifi

wifi was an additional charge.

it was me and my two kids 9 and 12

i used the gym there were no sanitizer bottles or rags/wipes to wipe down the machine

i heard kids could get free kiddie cocktails and i wish i had been able to do that

my fiancee worked overnight so we were in a desperate need for an early check in

gym facility was very nice and clean

the bar is really nice

pretty professional gym with serval rare machines really impressed me

parking the car proved difficult as the bar code didn't work and without a lot of help from the official in the park house we wouldn't have

the breakfast and bar area are great

very clean room and good breakfast. late check out (extra price) was very good.

wifi not as secure as i would like

always had to reconnect to wifi after leaving the hotel.

wifi is basic. need to pay for better wifi

is was the second time we stayed at the hotel and we had the same

location and free wifi

hotel wifi barely worked

no wifi

the shower was very strong. the free wifi was good.

vid-related

only thing that was odd was that i was told i would only get room service if i requested it

the friendliness of the workers, and them accomodating me for an extremly early check in!

the breakfast bar had amazing spread

the gym is well equipt and clean

great location and great hotel for the price, they allowed early check in and late check out without a charge

i wish they had room service and/or mini bar in room, but that's not a deal breaker.

the wifi wasn t working good

plus you can order via the internet, free wifi, for a delivery to your room

wifi a bit slow, especially during the evening

the rooms are clean and tidy with strong wifi

wifi is fast and staff is very friendly!

a more robust breakfast would have been appropriate.

very helpful and friendly, suite was perfect with lovely view, breakfast was great each morning, bar in the evening was great, would definitely return to this hotel

the room, the kitchenette/lounge suite and bathroom were very spacious

gym and pool with gorgeous view

equipped gym and decent swimming pool with great views on the city

- 2 bedrooms, 2 bathrooms, wifi, super friendly and helpful staff

wifi was a little slower than i am used to

, great wifi

wifi was not connecting

location, staff, kitchenette, cleanliness, wifi, free wine at happy hour, free laundry room

great wifi and areas to work from

we loved the self-serve room service bar where we could grab a quick drink or snack before heading out for the day or going to bed

loved this bed and breakfast

ich was delicious) to accommodate my hatred of goat's cheese, and kind enough to

breakfast was amazing

water pressure was questionable? wifi set up was hard to follow

wifi - at times very slow, connections could be lost. we used the

the wifi didn t work properly

huge tv great wifi.

bar had a line most of the time, wifi was annoying to connect with sometimes, no spotify on chromecast for the television