staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

did not expect all the kitchen facilities but great

vending machines in the building for coffee drinks and snacks gym and sun terrace on level four which is wonderful place to have your morning coffee abs get some

it had a great small gym and i felt that overall it was clean and very comfortable

good value for money, has all the basics, even has a gym!

gym that the place offers is far from ideal, maybe for someone that has never lifted could work,

interney wifi. .a little erratic.

wifi signal could have been better as it failed at some point, but they said they would look into

the wifi wasn t very reliable.

parking and wifi availability and also the location. plus staff friendliness.

i coulnt open up the lock door from the room through the app, neither connect wifi

fast and easy wifi

wifi was slow

the wifi was also very poor

terrible wifi. continous disconnecting.

staff were so helpful sorting out the wifi

the location, cleanliness, good wifi and spacious

wifi worked really well and they're was a nice playground right down the street for the kids

near facilities even a playground for the kids

wifi worked really well and they're was a nice playground right down the street for the kids

kitchen fully equipped

there is a comfy bar for hanging out and the breakfasts are cooked to order, with the freshest oj you’ll ever

my expectations for breakfast were a bit low given the size of the hotel and am happy to say i was so very wrong

the service was amazing, the breakfast unmissable

compact hotel but very nicely set out and the reception area forms the bar and breakfast area

breakfast wonderful, the whole experience at this hotel was first class, 5 star

we are a large family with 2 kids and 2 dogs but still it was quite comfortable for us

nice room and stay with kids had a beautiful view over the city

i don´t recommend it for families with small kids, because the breakfast is not available at hotel

big fan of the late check

rooms were spacious and clean, staff very friendly and the all day bar restaurant on the ground floor added a final touch to our stay

great location. fabulous friendly staff. great bar & restaurant next door.

the hotel is not far from the plaza nueva where we had a great meal in a bar on our first night

restaurant bar staff were extremely rude, ignored us and kept serving spanish customers before us even though

lovely staff who gave us an early check in and fab restaurant/bar

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :) in our case,

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

getting in very early they were very accommodating to allow us early check in

staff was informative and flexible for a late check out

lovely jacuzzi, steam room and sauna and you get a massage, also a roof top pool with a bar which was the perfect place to see the fireworks for the festival

- and we also enjoyed the spa and the breakfast

bar wasn t open which was a shame as the weather was great, but understand it s seasonal

breakfast bar had a huge choice of food

not much you could do but the pool and sky bar was a bit limited in size

decent wifi. comfortable bed.

nice staff and good wifi, you can easily do video

wifi was

the wifi worked perfectly too

wifi cut out at times which was hard when we had t do unexpected work calls.

the old town is right across the street check in time is 12pm no early check in

very nice staff, comfortable beds, very clean and modern . bar open 24h

whole experience from early check in, car parking which was essential and sub-basement

liked everything about the hotel: room was clean, well-equipped, attentive stuff and nice bar at the ground floor

there was no wine in the bar the first night, but then they

there is staff 24/7 and a bar with snacks

free wifi not enough for work. teams meetings breaking up

wifi works well

mini bar was locked and no wifi, which they will leave you to find out yourself so by 20:00it will be impossible for you to

- very friendly staff that spoke good english - ambience of the hotel and the room itself - gym and spa

great rooftop bar with a nice

close to city center, almost everything within walking distance, staff was polite and helpful, wifi fast and stable

bright and clean room and bathroom with very fast wifi

the wifi worked well

to 120mbps)

the day, so i was pleased to know the hotel had a working space with refill coffee and strong wifi

very well equipped - especially the kitchen and extra facilities for kids such as a splash pad, hanging chairs for babies, … only a 10 minute walk away from the

parking was free and convenient

lots of parking, great hill views, good size good, easy access to motorway.

free wi-fi and free parking

with a purpose - to spend two days in bilbao - whereupon we needed to park a full car and trailer safely

excellent staff, efficient air conditioning and wifi

plenty of sockets, fast wifi

th free)

spacious room. great breakfast. great wifi.

nice bed. perfekt wifi.

good wifi, tv with international channels

free wifi

the wifi was very slow

working free wifi and power plugs on both

room was comfortable, wifi worked, staff very friendly and helpful

i loved that they had a gym and 24/7 bar

the coffee lounge/gym were also of a high standard

everything is spotlessly clean; the staff are all lovely (and kindly spoke english); the 24 hour bar / cafe is great

were really sweet - there was a small package of sweets for christmas and the free chocolate bar was so cute and yum

really had to search to find something negative however one night i ordered a burger in the bar & it wasn’t cooked enough so i didn’t eat it

hot and stuffy, and very loud since it's on a busy street where people are outside at a nearby bar being very loud all night long

noise at night from the bar near by

not sure if there is a bar below but one of the nights it was quite loud, the noise ended around 22:00 though

no cooking facilities, fridge did not work. said mini bar but there wasn’t one.

opening the window meant that the noise from the neighborhood bar was loud, and i could not sleep well at all

above the bar it was a little noisy but not too late

bar across the road was very friendly and breakfast was good there

was very noisey a there is a bar across the road which people partied at until 3am

very close to the centre (25min walk) but the location was still in a nice neighbourhood with a bar closeby

90 to park car 16hrs no bar or coffee very basic breakfast

the hotel has an attached bar so we were able to get a mid afternoon snack and coffee

so the only thing i'll say is that the gym was unavailable

the gym was not available during our stay

location of the hotel, closeness to guggenheim museum, the river, kids playground, funicular and train

good gym

whole hotel was very dog friendly- staff were excellent and the breakfast and bar area were very well

location and excellent breakfast

with small kids it would have been reassuring to know in advance

breakfast was a very good surprise, good variety including gluten free options

more variety at breakfast however i was satisfied. no orange juice on 2 mornings.

wifi in the room was not consistent, really poor

internet wifi was unreliable and slow

the wifi is a bit slow and unstable.

i am glad to tell you how fortunate it was that my wifi didn t work in room 228, and because of that you came to the room to help me

slow wifi, old furniture

wifi is a little slow for my tastes although not bad

wifi was not reliable on the mobile phone, but on the laptop it was really good

com didn't say wifi is available throughout the hotel

v slow wifi.

the free wifi was slow and streaming only worked when downloading a movie.

service, room, breakfast, restaurant and bar and location

along the waterfront, directly beside the guggenheim and a 5 minute walk from the restaurants, bars, shops, etc

nice room, great restaurant and bar with wonderful balcony

price, pleasant front desc, comfortable rooms, parking undergruondm with ev charging

garage parking was expensive but included ev charging

nice room amenities such as mini bar, toiletries, and super fast wifi

squeaking clean & comfy, great bed, adequate storage space, safety box in the room, unlimited wifi allowed streaming, very efficient aircon, good sound insulation from the street noise

free wifi, free coffee service

wifi was free, but weak, for emails okay

proper wifi and air conditioning were great

wifi signal was very poor the first two days and we had a small delay in our check in time

wifi not secure.

limited reach of wifi

couldn t connect to wifi from our room

big room. good bathroom. good wifi. nice bedding. good location for shopping and restaurants.

full kitchen with sink, microwave, kettle, fridge, dishwasher

very clean, new apartment, big bathroom, kitchen has everything very nice host raul

hosts help me with my request of early check in.

would have appreciated a few minor additions in the kitchen such as a kitchen knife, chopping board and wine glasses but this was the only negative

kitchen is strip bare of all cooking essentials like salt, pepper, sugar, oil, etc

wifi is not so good (6 floor) and the breakfast could have more variety. (+)amazing location, great staff, comfortable and quiet room, great wifi (+)check in, super friendly staff, free wifi, great location (-) wifi connection was bad (-) no mention of wifi code, i had to ask (-)wifi could have been better

loved that the hotel is across the street from the guggenheim! loved the room service!

is superb -the room is superb -the breakfast is superb -the staff is superb -the spa is

excellent room cleaning and room service staff

art in public areas, gym, roof terrace

early check in; nice bathroom

strong wifi

a bigger gym

we enjoyed self service trust type bar

the honesty bar was a great idea

we ordered a bottle of basque sparkling wine from room service

tea / coffee in room insufficient wifi poor

the wifi coverage was inadequate in the room

good wifi

quality of the wifi is very bad.

the breakfast is exceptional, and the staff is very friendly and welcoming

wifi was perfect - and the staff were very helpful and very flexible

wifi was rather slow. no ice cube machine on floor level.

patchy wifi inconsistent ac

wifi was fast and reliable

wifi was not the best

breakfast was very good although lots of tapas bars nearby

good breakfast, nice staff, good location near the central bus station

lots of lovely fresh ingredients for a lovely filling breakfast

the breakfast not included.

the breakfast was delicious at a reasonable price of 8€

excellent bar staff and delicious chocolate cake

spacious room and well equipped gym

good location and a very clean hotel with a great breakfast.

great gym and work space

also a very nice gin & tonic bar in the next

the shower, and slow internet connection

wifi is either free and extremely slow or paid

irport shuttle), comfortable bed, nice pillows, big room, kettle and coffee machine, good wifi

excellent wifi

asking 10 eur extra for better quality wifi is exaggerated

wifi in the room is abominable

wifi works fine

wifi was not working/available at all in the hotel during our stay.

good wifi, clean room and helpful staff, location just off the main street ok

the pool was nice. nice views. great location. very good wifi. room cleaners - very flexible.

the beds were comfortable and wifi strong

breakfast quite basic. wifi not very stable

room, delicious breakfast, great dinner in the hotel restaurant, free parking, fast wifi

wifi not working in the morning.

good wifi

wifi

clean and spacious rooms with all necessary amenities, comfy beds, good wifi

clean, comfortable, good wifi, as would expect from this class of hotel

r hotel standards) tv screen, very fast wifi, nice view over the stadium and cityscape

good wifi

excellent. just loud music from bar opposite.

no breakfast buffet restaurant, only a spanish style bar

helpful receptionists and bar staff

helpful reception and bar staff free airport transit

location much nicer than expected. the lady in the bar made great coffee and was extremely nice.

wifi

some facilities and better wifi connection

there was no room service menu in the room and no wifi instructions

breakfast super! wifi too difficult to use.

difficult to connect to wifi, horrible bad speed.

wifi worked properly

wifi wants great but that s ok for the level of all other services

he didn't greet me, didn't offer the breakfast, didn't give me the wifi password till i came down and asked

thout password) worked though i had to go back down and ask about it

wifi good

also, there was the bonus of an ev charger in the hotel car park

location to the airport, shuttle perfectly arranged, just a few minutes waiting, super clean hotel, very calm, despite close

the shuttle picked me up at the airport within 10 minutes of calling

i also liked the free shuttle service

hotel provides shuttle and on a call ; they were prompt enough to send it across

they have very nice shuttle service

stay before catching an early flight: clean and comfortable room with necessary facilities, good breakfast and short distance to the airport

were a party of 4, 2 adults and 2 kids and the room is a bit tight for such a group, however we managed ourselves pretty well for

free shuttle service, room was ok, however smart tv would be appreciated, especially for a small kids

clean, comfortable, ample free parking, excellent breakfast.

location next to the airport with a free shuttle service available every 30 minutes, making it very convenient

clean and comfortable, regular bus and train service into bilbao, wifi and free parking and great value for

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

several things: - wifi didn't reach our room and because they were out of space

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

waited at the bar for ages for a drink but gave up and went to bed

plus the pool was amazing for the kids specially in a rainy day

small golf course and driving range

i would prefer to have the view of nature instead if golf course.

was fabulous loved every minute from the scenery overlooking the golf course to the restaurant and it’s food, the staff were all friendly and helpful only a few

also loved the pool and fitness are, nothing beats a good swim before breakfast

breakfast guests were provided with coffee/tea by the bar staff but, as a result there were no full-time staff in the dining area to re-stock the buffet

cafeteria and hotel bar closes early

all good, easy to find and near airport, good for a snack and coffee in the bar before catching plane home too as well as overnight stay on arrival

friendly bar with snack food available

temperature a little too high and a soap bar would be great in the bathroom

parking space in nearby garage - essential if you have car

easy access, secure parking, comfortable with all we needed

parking was included in the price

perfect for families; my kids enjoyed the playroom

great pool and outside bar area

only suggestion for improvement would be a heated pool

chairs in the bar area could have been more comfortable

the bar staff were helpful and we had an enjoyable evening meal

very good freshly prepared breakfast provided

the breakfast was excellent, the pool was great — everything was just perfect

the owners are very helpfull and the good breakfast is each morning served by the most friendly staff members who have a lot of tips to visit

but there's no restaurants around to have dinner (although the room has a nice and well equipped kitchenette to prepare something simple)

very nice breakfast

excellent breakfast and good wifi

underground car parking and nice walks around area

the staff were very helpful and the breakfast was good

parking was difficult with our suv

+ own garage + good breakfast + quiet location

friendliness of the staff; at the reception , the breakfast room , the bar and at the restaurant

no food or bar facilities, closed down

the bar was lively

is too late to offer weary travelers an evening meal, the bar was helpful and organised a sandwich for the diabetic needs of one of us

bar & restaurant in building, so all convenient

the breakfast was from a wide variety and delicious

bar and restaurant on site, both available until 11pm

fantastic king size bed,comfortable room. great value breakfast. very handy for the ferry port.

rooms, good shower, good breakfast with late check out

not to forget, this ibis is located just across the road from a shopping center with kids center in it

close to bars, restaurants, and shops

there was a bar where pastries and sandwiches could be bought, but there should be more choice

attention of the housekeeping staff, the check-in was fast and easy, the bar staff was pretty accomodating and polite

eventually discovered a bar that

they did play different kinds of music in the bar and outside in the terrace and a bit too loud.

there is a little bar around the corner

cozy bar and restaurant next door from the same owner

it is in a very quiet village with 2 bars

pool gardens fact that it was very very dog friendly . house location

quiet relaxed atmosphere, pool. suroundings, location for trips to bilbao and coastline.

pool not available, but present on photos

large yard with swimming pool, a lovely view, quiet

pool

good place, clean good wifi, room is clean.

plenty of on-site secure parking

and spacious house with common living room, sun room, outdoor sitting patio, and well equipped kitchen all nicely maintained

parking very secure

kitchen facilities good, secure location, comfortable bed

secure parking. room had a balcony. good wifi signal. close to ferry port.

the location on the river was very good and the wifi worked very well.

wifi was good and easy to access

exceptionally comfy beds, good wifi in room, super friendly staff and great location.

high-speed wifi very nice personnell complimentary coffee machine in the

location is good - near the port, in which restaurants and bars are located

the snack bar was busy with local people having lunch when we arrived and we enjoyed some delicious

style-on the whole friendly staff-bar prices,especially bar meals, fantastic quality at very good prices

location, bedroom, bar ..free parking

also late check out 12:00 which a big bonus

beautiful, green location with a lovely pool, amazing rooms

large & clean swiming pool

nice house with a kitchen nearby the pool dedicated for guests where you can store & cook your dinner

the pool with a view and free wifi added to our comfort

the rooms were very comfortable and the pool and garden is very nice

& wifi didn't work

room was well laid out, modern, modern tv and great wifi

room was excellent and superb wifi connection

great food locations nearby and breakfast, room

breakfast was very continental but tasty

good secure disabled parking, free wifi throughout and nice dog walking round about

the hotel wifi was fast and everything worked well

staff were very helpful, the rooms were big, clean and comfortable and wifi worked well

hotel location, cleaning wifi

wifi was not good enough to support streaming or downloading tv shows

good wifi signal

smart tv couldn t connect to wifi so you can t see netflix or any of the other platforms

wifi, tv , cleaning every day and nice staff

wifi wasn't clearly advertised, so in my sleep-deprived state it was easier to continue using my

very handy for bilbao ferry port. strong wifi. clean budget hotel.

bed was fine! location ok, enough parking. wifi had mixed reception, not superb but good enough.

spa facilities, good value for money

spa closes at 18.30. most of the rooms without bath.

breakfast was of poor quality and boring

the spa was very good.

we travelled with two kids and two doggies

staff, breakfast and facilities

excellent choice at breakfast

breakfast was a good quality

was 12,5€ extra pax and 7) for kids

breakfast was a small buffet but nice quality food

clean, beautiful and excellent breakfast.

the breakfast contained a very good selection that should suit all tastes

breakfast was very good

breakfast selection was very good

coffee was however available at the bar and on demand

great atmosphere in the bar and restaurant

maybe in the height of the season, the bar nside the hotel would be open

allowed early check in

felipe at the bar was friendly and professional

great wifi signal for the teenagers