services , the gym , the restaurant was closed for lunch and dinner.

gym. could be open 24/7

gym and pool was closed

room service was bad , no laundry, little bet far away

the pool and gym are closed due to covid but they did not mention in at the time of booking

missed the hotel bar for a drink

comfortable, nice staff, good breakfast and a small gym

no restaurant or bar facilities at the weekend

bad room service

no manned bar available for afternoon/evening drinks (at least not in august when we were there)

to motorway and easy to find with plenty of parking

how to rent a golf cart etc

free parking under the hotel with easy access to the motorway network around madrid

property is excellent if you are travelling south with a pet and do not want to travel far off the motorway

free fast wifi

no bar this is a big mistake you need a bar

good value for money. friendly staff. free parking. excellent place for travelers by car.

the buffet style breakfast was okay, nothing fancy. we walked 10 minutes to have dinner at

the breakfast and the friendly staff were great !!

the breakfast was excelent and all the staff was very friendly

really helpful lady on reception when we arrived easy parking on site dog friendly

parking area is not

very nice hotel. friendly staff and great attitude to our pet.

the wifi signal was weak throughout the room. it was hard to stay connected, especially for work

parking is free, and the hotel s location is convenient for travellers with their own car - easy

staff is very supportive, and the rooms were super clean and every day we had room service

hard beds, noisy ventilation system (outside the room, impossible to switch off), no breakfast (just a croissant

small breakfast selection

it even had a small kitchen which of course we didn't need but lovely to have that option

we rented a penthouse apartment with 2 floors and 3 bedrooms and a kitchen

wifi needs improvement and staff were a bit nonchalant. it is also very far from madrid.

location and ev charger

wifi in the evenings was weak. no kettle in the room

comfortable bed casting service to the tv wifi is super near the metro station (7 min walking) 24/7 free coffee

welcoming, pet friendly with welcoming helpful staff

the breakfast was amazing

wifi signal quite low in the room. working only in a position.

mini bar with fruit juices, water and can drinks, replenished every day

marks for wifi - very good signal with no interruptions

fantastic breakfast

breakfast ok with just a few options. good wifi and very nice staff.

needs refurbishment, they advertise gym but all machines are not functional

swimming pool which is very disappointing also

one of the main reasons i booked this place was because i thought it had a swimming pool only to be told

facilities, eg a gym, a more extensive breakfast and better value, friendlier staff and definitely not paper

pizzas for the kids were small, tasted bad, and looked like they came straight from the supermarket

room service was absolutely unacceptable

hotel had no restaurant or bar facility open

no restaurant no room service

very close to shopping malls and good fitness club

the breakfast was great plentiful and satisfying, with everything you need to keep you full from

free parking outside the hotel, calm surroundings, very quiet at night

the free wifi is good. i used for working remotely.

the wifi was broken on arrival but was fixed during the stay.

was literally in the middle of nowhere and no bar or leisure around

wifi, very unusual in hotels

a deal breaker as there are several restaurants nearby, but an onsite bar would have been great

the hotel is advertised as having a bar and snack bar, it wasn't open during my stay

they don t offer room service, but i guess that is why the price is so wonderful.

poor wifi reception in the lobby area.

downstairs bar looked nice (did not use it)

the bar at night is lively but closes early, at 10pm

good that there is parking free of charge, room was big and bathroom also was big, which i personally like a

parking was included

tight parking

they have a private parking underground

nice hotel with a great free parking

cosy bar restaurant attached

wifi wasnt working in the room but it was ok in the reception area

nothing to say in terms of facilities except wifi

plus laundry facilities

the staff where quite friendly and the wifi good

the bar food and coffee were excellent

pool, gym, kids play area

room was comfy for two kids aged 15 and 11 yo

i believe all the families with kids tell you thank

my kids couldn't watch tv, because it was on spanish programm

breakfast was great, room was comfortable.

free wifi, with good connection

the 24hr bar served food and was ideal after a long day working

the parking lot spaces for cars are not many and small.

near train straight to atocha. free parking for car

24-hour cafeteria on site, which is super handy and free parking as well

wifi was great.

bed is really big, exceeded my expectations. wifi is excellent. good breakfast.

shout out to the bar man who was amazing and hilarious

spa bath was amazing

-stable wifi

no room service

rich breakfast with real orange juice - clean and modern room - working wifi connection - nice and professional

a lovely restaurant bar beside hotel (castizo)

good wifi connexion, convenient parking in the building, variety of restaurants on site and around, very

room service never answered the phone when i called to order dinner.

center which makes it very convenient to go shopping / eating after a hard business day + enough parking slots

there was no bar open due to covid

the parking was excellent

also - the bar on the ground floor was never open during my stay, was it a 'walk up service' or was it closed

very basic , no bar or restaurant, and very 70,s style stuck in a time warp .

issue was that the wifi was very poor making it hard to communicate with others

-free coffee and tea -comfortable and quite spacious rooms and beds (4 pillows) -good working wifi -parking spot

pet friendly too, a bonus for us

the lady at reception was very nice and allowed me to early check in.

very clean, comfortable beds, big bath rooms, very nice breakfast, free parking places

if you are travelling with kids looking for an hotel with a pool, this hotel is not an option

it's good for family with kids

the kids were disappointed because the pool is much smaller than how it looks in the

kids

staff were very accomodating good location, clean and modern, my kids enjoyed the pool.

quiet place, on site parking, the bed is super comfortable

the worst of all was so called wifi, the speed of dial up was faster than their connection, really really poor

room service wasn't answering to be able to place an order but phoned reception and they went to

no gym, and terrace area for breakfast was not open .

large, closed and secured parking in front of hotel

food and bar service available at very reasonable prices

bar and food on site

everything was very clean, and we had a frigo bar in the room with bottle of water for free

rooms and bar and absurd pricing also i paid for a room for three and the room was single

not enough bathroom amenities. wifi a little slow at times

wifi offered free was an unsecured network

wifi and heating (heat pump) worked perfectly

the wifi service was also very good as well as air conditioning system

came late for lunch, just arrived in madrid, and we were told that the kitchen was just about to close (not

area is great, good fast and free wifi

my kids and i would wake up sweating

the wifi not good at all.

no wifi in room

amenities such as cups, cutlery (knife, fork, and spoon), hotel slippers, cotton pads, and a laundry bag

didnt like the bed it was not confutable and no wifi connection in the room also the electrical output are far

the breakfast was excellent

staff, clean room with large comfortable bed, amazing buffet breakfast with lots of variety, and room service

coffee as we stayed for 6 days and and to go down to the cafe everytime we need coffee due to the room service

expensive breakfast, window only opens a few cm

the temperature in the room was great, the breakfast was good enough and the food at the bar was also good

kids loved the pool

my kids loved the pool and the pool bar

the laundry facilities were free which was a bonus

to find somewhere to sit near the pool was sometimes difficult, but we always figured it out in the end

i also appreciated the laundry services: it is super hot here, the clothes get dirty super quick, so we could

i loved that there where two room one for the parents and the other for kids

at least two bottles of water in the room , my kids had no complimentary water in their rooms.

was lovely check in was smooth staff friendly room clean breakfast lovely only it could do with a few changes

location, helpful staff and bar facilities

wifi was decent enough to get connected and sort out the works

property is not suited for families (especially with with kids), christians, muslims or in general religious

pool was crowded, not really for younger kids

we arrived earlier than check-in, and they kindly stored our luggage and let us relax by the pool while we

special thanks for a well-equipped gym, one of the best hotel gyms i've ever seen

we were thrilled they had a free laundry room

breakfast can be noisy when there is a school party in but that's kids

at the time, it was mostly adults drinking and smoking, so not very inviting for kids

pool: small, but ok to get a cool down or for the kids

room for family (2 adults, 2 kids) is bit packed and there is a desk over one of the single beds that you might

room is of average size and is not secure for kids (windows can be easily wide opened, and glass on tables is

had to ask for a electric fan and the wifi

room was too warm and there have been people speaking aloud all night long and kids running all over from 7 am

the room was spacious and clean with good wifi

super nice administrator, good breakfast, comfortable room for 2

they made sure i have breakfast before i checkout early for the tour

the nicest staff, very clean, good breakfast and the location is perfect!

we had two interconnected rooms which were good enough for a family including two kids

connected by a part of the hall way that could be closed off which was very convenient with small kids

there is also a great playground nearby (for those who travel with kids)

the junior suite was great! clean rooms - spacious. perfect for a stay with my kids.

beautiful snd spacious, very kind staff, and they are pet friendly which was so important to me

we enjoyed our stay, my kids loved that the fact that breakfast goes with the room

we used the kitchen in our suite for breakfast and there was a supermarket within 5 minutes walk

not see pool or gym but i might have missed it and i'm sure the staff would have directed me to

location, great room with kitchen facilities, air conditioning and comfy bed

the breakfast is good

gym is very small and some of the equipment didn't work

wifi reception.

also we were with half board and the breakfast and diner were very delicious

also, delicious breakfast buffet

nice quiet hotel breakfast had great choices bar staff friendly

we started to move around and getting showers etc i realises this room is only for a couple, not kids with parent

wifi good

plenty of sockets, very good wifi and a selection of lighting modes

the tapas bar in front of the hotel.

hotel is really funky and cool, and is situated above a ground-floor bar and restaurant

the bed for kids in th family room was uncomfortable.

sometimes it's not as easy to find hotels with rooms for 4 (easier for 2 adults, 2 kids, but not so much for

wifi sometimes not working - telephone in room didn t work

were perfect, the room was clean, modern, in a good state of repair with clean towels, strong wifi and

from check in to the extra comfortable huge bed, to the rain shower to the beautiful wine bar that is on the

and asked the front desk to support her with the luggage, at least because she was alone with my kids and the

a clean, beautiful, well maintained property, central location, great for family with kids

there is also no shop just a bar which differ from the photos

was nothing done out of the norm for our pet

such a lovely vibe, extremely pet friendly staff, my dog loooved it

full kitchen is definitely plus for traveling with kids

brought my kids with me and i was in awe

and had netflix the bed was super super comfy the bathroom was very clean the room had a small kitchen well

wifi was bad at certain parts of the room

just 3-4 minutes away there is one tapa bar which is just amazing and i have to say that the food was incredible

also the kids tv didn't work, although not a big deal as they had their tablets but still not nice

it was hard to clam down my kids about it :) - another first time seen hotel feature was 2 layers sheets on

location, good family room with bunks for the kids, massive bathroom with separate tub and shower

no of the kids wanted to sleep up there because it felt claustrophobic

excellent central location, yet relatively quiet, good family room with bunk beds for the kids

kids loved the muffins for

paid extra expecting some form of spa access because we were extremely tired, and it didn t even need to be

the wifi could have been better,it was really slow sometimes.

the hotel also provided a packed breakfast on the day we took a tour to avila and segovia, the starting time

water pressure and gym facilities.

i booked a suite and was charged extra for my kids to have suite level extras even though i had another room

this hotel as my kids like swimming

the pool is open from morning until night but only from 2-4pm for kids

i booked a family room that supposed to occupy 2 adults and 2 kids ( as shown in booking

room smaller than pictures, swimming pool not for free (15 per person) and not accessible to kids but 2-4pm

bed is not only big, it's enormous :-) sofa bed for kids is also great

the spinning entrance gate maybe, my kids got stuck there a few times !

it was a quite uncomfortable to spend all this time waiting with our tired kids at airport

my kids loved the mystical glass waterfall

all the things you could order and the gym is perfect for training a lot of time especially for kids and has a

interconnecting rooms are great when travelling with kids- not when you're traveling by yourself, because it

only room service

breakfast was good, room clean and big, close to the park and subway.

nice cafe next door for breakfast and lunch

the rooftop terrace and bar are great for relaxing after sightseeing, with fantastic views

too expensive: adults breakfast i was charged 20 euros per person, kids 15 euros

not so accommodating during the electricity blackout for a family with kids (even the elderly) even when they

were technical issues with the tv in the kids room multiple times

the kids loved the pool

nothing! the pool hours for kids could be longer or have an early morning session.

and just a heads up this pool is in the fitness area and is not necessarily a 'fun' swim for kids

my kids were disappointed

the pool is a bit small but good for kids and also for doing laps

air conditioning system was not easy to control. my kids felt cold during stay.

the bath room is small and it's hard to bath kids as the space is so small.

let me chose when and what my kids are exposed to

modern room, comfortable bed and strong wifi

could hear everything happening in the corridor and rooms (cleaning, other guests) very limited room service

the wi fi was also very good as was the breakfast and bar onsite

location, rooms are modern, mattress so comfy, great shower, staff super friendly, great roof top pool area,

very close to the restaurant so at 7am in the morning you could hear everybody talking loudly, kids running

had the breakfast once which was great

the breakfast was wonderful! great selection of food and beverages.

too many pillows anf poor tortilla in the breakfastud83eudd23

excellent communication support with a small mobile wifi

family friendly, was definitely a plus, as we were travelling with 3 kids

one night i had to beg for someone to prepare the sofa bed for the kids

that the mattress of the sofa bed were quite thin, therefore on the hard side - it was ok for my kids, as they

going to be an option for us), and we were even provided slightly misleading information that room service was

service was very friendly and super efficient, the bar area felt very relaxed and the interior design was superb