pizzas for the kids were small, tasted bad, and looked like they came straight from the supermarket

hotel had no restaurant or bar facility open

tv channels were basic, bar and restaurant are open in the weekends and the breakfast foods were over cooked

room service was absolutely unacceptable

no restaurant no room service

the hotel is advertised as having a bar and snack bar, it wasn't open during my stay

they don t offer room service, but i guess that is why the price is so wonderful.

wifi, very unusual in hotels

a deal breaker as there are several restaurants nearby, but an onsite bar would have been great

poor wifi reception in the lobby area.

staff is very supportive, and the rooms were super clean and every day we had room service

breakfast was too expensive and the buffet was not as good as in other 4 star hotels

the wifi in unusable if you have to work with it

great breakfast and nice bar

marks for wifi - very good signal with no interruptions

wifi - we had to glue our noses to the bedroom door to download anything in the first room

breakfast was additionally paid but very good

not open after breakfast and no bar

breakfast was your normal breakfast at these type of restaurants

short walk to the tram station and plenty of free parking

free on site parking, spacious room, friendly staff and good location 30 second walk from a bus stop that takes

24-hour cafeteria on site, which is super handy and free parking as well

near train straight to atocha. free parking for car

above the bar can be a little noisy but wasn t a big issue for me

right by the motorway, free parking, restaurant on site, and service station close by

free parking at the hotel

room service never answered the phone when i called to order dinner.

no bar or restaurant in the hotel itself, so dependent on opening hours of restaurants nearby.

under refurbishment so breakfast was in an underground room, there was only a small lobby with no bar or restaurant

no room service

rich breakfast with real orange juice - clean and modern room - working wifi connection - nice and professional

parking outside the front was very straightforward, although we were told there was also hotel

spacious. nice bathroom. parking available. good value for a night stay while traveling.

bar and restaurant area was limited and not particularly comfortable when we had an early evening

parking is also good plenty underground and outside

property is excellent if you are travelling south with a pet and do not want to travel far off the motorway

did not work the pool was opening very late ( only 10:30) the access to terrace in the bar was not

the gym because it was destroyed and i had to fix it myself

bed, spotlessly clean, polite staff ready to help, delicious meals in the restaurant, indoor parking, quiet

fantastic spacious, secure outside parking area free of

there is no room service available during the day

close to shopping center, good wifi. friendly stuff

nothing really. well the wifi wasn't the best.

one of the main reasons i booked this place was because i thought it had a swimming pool only to be told

leaving the patio door opened, she vacuums the duvet after doing the room floor arguing it had pet hair, they

needs refurbishment, they advertise gym but all machines are not functional

very slow wifi connection in the room.

thought that the wifi was very poor & the room was quite warm

moreover, there is the offer for late check out at 13:30, with only 10 euros charge

came late for lunch, just arrived in madrid, and we were told that the kitchen was just about to close (not

wifi was good too

my kids and i would wake up sweating

room had no wifi

as well it has a lot of space a small kitchen big bathroom a desk, a good view, no noise and the wifi was as

the room service being once every two nights

didnt like the bed it was not confutable and no wifi connection in the room also the electrical output are far

had to ask for a electric fan and the wifi

wifi works well all over the place

most of the facilities were closed as the restaurant and the bar and this must be advise when you book

lack of kitchen personnel between 10 and 20, no bar to have drinks or tea and no room service

lack of room service after 11pm (arrived at 11.05...)

fact that room service was only available during restaurant hours

interconnecting rooms are great when travelling with kids- not when you're traveling by yourself, because it

breakfast was good, room clean and big, close to the park and subway.

very safe and attended wifi: free close to nice tapas bars

i was woken by this service being offered and a better way of collecting laundry might be worth considering

the sauna and gym are also really nice

the wifi signal in the room and elsewhere in the hotel was excellent

the bar staff is awesome

also we were with half board and the breakfast and diner were very delicious

friendly staff and wifi worked well

great location, super service, friendly staff, great bar and restaurant

the kids were disappointed because the pool is much smaller than how it looks in the

if you are travelling with kids looking for an hotel with a pool, this hotel is not an option

staff were very accomodating good location, clean and modern, my kids enjoyed the pool.

it's good for family with kids

kids

my kids loved the pool and the pool bar

kids loved the pool

we enjoyed the roof swimming pool a lot too

excellent breakfast, excellent wifi and in a great area just minutes away from the places espagna

staff were really lovely - one particular girl went above and beyond helping me with my laundry after a very

pool was crowded, not really for younger kids

property is not suited for families (especially with with kids), christians, muslims or in general religious

location was good and the facilities were clean and nicely organized, i was even able to do laundry during my

with inviting social areas, comfortable workspaces, a ping-pong table, a playstation 5, free laundry 24/7 and

excellent restaurant, gym and clean room. love the atmosphere.

rooms were good size and comfortable bed and travel crib came with cute bedding and kids set

my kids couldn t come to breakfast that morning since they were taking the train and i was not

the pool is a bit small but good for kids and also for doing laps

air conditioning system was not easy to control. my kids felt cold during stay.

the kids (11 years) were anot alowed to use the gym even with the parents next to them.

room was too warm and there have been people speaking aloud all night long and kids running all over from 7 am

poor breakfast, no wifi

the nicest staff, very clean, good breakfast and the location is perfect!

wifi was good

so quiet, thank you to the staff that were all so helpful, its very clean and has a very good wifi and

we enjoyed our stay, my kids loved that the fact that breakfast goes with the room

evening reception staff, gentleman on was not helpful when l tried to order room service

breakfast was nice, but ran out and they did not refill the station and had to ask for more hot

apartment well equipped with a handy little kitchen with plates, bowls, a pot and pan

we enjoyed our stay, my kids loved that the fact that breakfast goes with the room

swimmingpool had an age limit and our two kids could not use it

kids were not allowed to go in the pool after 2pm (first time for me that i hear about

room smaller than pictures, swimming pool not for free (15 per person) and not accessible to kids but 2-4pm

internal pool under payment and with very limited time for kids (we booked the hotel because of the pool), and

whole entrance was blocked and taxi access compromised, some staff not understanding, kids seen as burden

connected by a part of the hall way that could be closed off which was very convenient with small kids

there is also a great playground nearby (for those who travel with kids)

we had two interconnected rooms which were good enough for a family including two kids

the junior suite was great! clean rooms - spacious. perfect for a stay with my kids.

that the bar was closed

and asked the front desk to support her with the luggage, at least because she was alone with my kids and the

a clean, beautiful, well maintained property, central location, great for family with kids

wifi reception was not good kept dropping out accessibility via taxi was poor due to single lane

and decided to stay here again due to its location - and the fact that i needed to travel with my pet this time

everything apart from the wifi, toilet and sound insulation.

it is expensive and there is no way for a family of four to use--we had three because one of the kids was on

nothing! the pool hours for kids could be longer or have an early morning session.

the kids loved the pool

too expensive: adults breakfast i was charged 20 euros per person, kids 15 euros

were technical issues with the tv in the kids room multiple times

full kitchen is definitely plus for traveling with kids

brought my kids with me and i was in awe

full kitchen is definitely plus for traveling with kids

mini bar was good and reasonably priced though no price list provided

kettle would have been welcome in the kitchenette and would have been great to have had a bar at the hotel

we booked a junior suite and ended up with a separate room with pull out sofa for the kids, which was great

hotel staff were brilliant with kids, and the room was a great size for a family of 4

however, the ac was blowing directly on the sofa bed where the kids were sleeping

the kids it was a great experience, as our room was at the 18th floor, but not with a front view so it

great location. we got to do an early checking so our kids could rest with no inconvenience.

the spinning entrance gate maybe, my kids got stuck there a few times !

all the things you could order and the gym is perfect for training a lot of time especially for kids and has a

size since we had kids with us and did not have enough space to open 3 suitcases in the room, but we managed

i was with kids who were hungry and tired

bed is not only big, it's enormous :-) sofa bed for kids is also great

breakfast was excellent and the pool on the roof was a fun experience for my kids

the rooftop/pool area is not fit for kids

, staff very friendly including paula at the front desk you make all the extra touches for the kids extra

drinks at the bar were very good

room service was easily accessible, timely

our room was for myself and my 2 kids and was a great size, beds were comfortable

big room but not functional - useless kitchen where the kids sleep might be nice for a couple if you only eat

booked family room for 2 adults and 2 kids (17 and 15)

a particularly nice gesture was the two small bags of candies left for the kids, which they absolutely loved

also we were 2 adults and 2 kids and the family room it s excellent, you have plenty of space

to show my displeasure, but they didn't care nor the teachers or adults didn't disciplined the kids to behave

excellent wifi (fast, easy to connect with direct

wifi was very very slow

in the darkness i assume waiting for someone to appear - my husband went to what seemed to be the kitchen and

the wifi disappear from time to time

we had little kitchen in toom too which was convinient when travel with kids

check in to check out only one complaint-no kettle in kitchen

comfortable beds, black out curtains, quiet room, great kitchen facilities, powerful shower, good air conditioning

great size room with excellent kitchenette.

the room is confortable, with a small kitchen, very clean

in need of decoration and often repair in places, windows open completely so if staying with kids be careful

were a bit old, the tv was old, the remote control was broken, the room was very hot and the wifi was really

the internet connection and room service was awesome

pity that during our stay, the wifi was affected by the fiber optics work in the area

i was unable to access the gym, which was disappointing

aside from those two hours kids are

my kids really appreciated the rooftop pool as a way to cool off

family suite was absolutely brilliant for 2 adults and 2 kids and could have actually fitted 3 very

spa facilities were good for families, it's possible to bring the kids between 10:00-12:00 and it was included

the pool was great for our kids

room service not well organized

an internal restaurant for meals (but there are excellent ones in the surrounding area) and the breakfast is

we had a great time though only going to sleep because lobby area to small for resting and no bar for drinks

poor wifi, very bad wi-fi, slow or borken almost all the time of day.

the breakfast was great good value for the money

kids loved the muffins for

the gym is extremely small and is just open from 10.00 am!

location - excellent lovely room with terrace and spa

gym was poor, machines didn't work properly and convoluted system of having to get a key from

gym was messed up - many pieces of equipment were broken

that the mattress of the sofa bed were quite thin, therefore on the hard side - it was ok for my kids, as they

one night i had to beg for someone to prepare the sofa bed for the kids

family friendly, was definitely a plus, as we were travelling with 3 kids

very nice and clean, modern with charm, great roof top pool

we used the thai spa and the staff there was wonderful, we will definitely come back

photos hanged and used suggest that this is more of a love hotel than a hotel for a family with kids

child put his hand against the glass (and hand got suck in, so careful for parents with young kids

no pool for kids

worth to pay extra for late check out

room service were excellent and the whole place is very clean:)

also gave us a late check out

you should not knock the door and ask for laundry in the morning

great breakfast and room service. room was ok. good value for money for three adults.

very stylish hotel, clean, and great room service

the wifi worked very well

very close to the restaurant so at 7am in the morning you could hear everybody talking loudly, kids running

wifi is hit or miss depending on room location

they also let us borrow a portable wifi hotspot, which was very useful

fantastic breakfast. excellent position. great staff.

wifi worked all the time

travelling with kids the safety features were important for us and the hotel provided it

didn t operate properly and wifi kept dropping out

i don't eat breakfast but their quality and variety is really perfect

furthermore they credited us back for the breakfast we didn t want

location was perfect, it was close to everything the room super clean and elegant really great breakfast with

let me chose when and what my kids are exposed to

charge for water when you order from the room service, and they don t have staff to carry a luggage

not a cheap hotel to be honest but the wifi in the room was not enough to jump on video calls (i need the constant

the pool was too cold

the pool is really small - more like a splash pool but ok for what we needed.

what are these kids and why it allowed staff

for one night it was fine, but with kids it's difficult to stay more

central, close to city centre (gran via) and different metro stations good wifi met all the basic needs reasonable

proper breakfast is not served.

excellent wifi, friendly staff, very clean and quiet for city centre

i kept hearing kids shouting and crying in other rooms

people walking with kids and dogs etc

room service

wifi kept cutting out and no english channels on great television apart from stock market not even

the room service food was really overpriced and not that good.

breakfast and wifi speed could be better improved.

a day for wifi is from the last century

the wifi was poor also the breakfast was poor

there was a gym

the free wifi wasn't great. you had to pay for the high speed wifi.

petit palace is a tiny little gem of a place, we booked for our budget and were very pleasantly

location is superb, breakfast was varied and fresh and important to me is 5e hotel is pet friendly

i couldn't connect to my corporate network to download emails using the wifi

the location was great and the room was a decent size, the breakfast was nice.

good wifi

we also had a worker take my kids yogurts after having to leave because he wouldn't let my son sit on his knees

asked for 3 adult beds and paid for 3 but only got a double and short bunk bed for kids

they gave me rooms in different floors, i had to pay more to have my kids room on same

room service menu could be a bit more extensive, tea cattle would have been a nice addition to the

breakfast was delicious, and the staff extremely helpful

property has a big kids playground in front of it

so great, not just with their recommendations but helping us with a late checkout and with our kids who were

bathroom, good shower with incredible water pressure, comfy beds, excellent wifi, well-equipped gym, and the

the gym

good gym and breakfast

bed is really big, exceeded my expectations. wifi is excellent. good breakfast.

-stable wifi

wifi, good room, decent bathroom

nice prices in the hotel bar, bar opened till 23,00

spa bath was amazing

thank you to all the staff, the kids really enjoyed it

servers were rude to the point it made you laugh but i figured they were just kids trying to get through school

rooftop pool and bar was brilliant to relax for a couple of hours inbetween the chaos- kids loved it

the pool is a party hang out not really ideal for kids at all: very very deep, everyone drinking and railings

breakfast needs improvement if you want families to come. nothing for kids.

it was hard to clam down my kids about it :) - another first time seen hotel feature was 2 layers sheets on

had a room with bunk beds for the kids

location, good family room with bunks for the kids, massive bathroom with separate tub and shower

excellent central location, yet relatively quiet, good family room with bunk beds for the kids

staff super helpful. gift for kids on 3 kings. location was amazing. family room was awesome.

the temperature in the room was great, the breakfast was good enough and the food at the bar was also good

the breakfast team couldn't have done more to make us feel comfortable; very accommodating and very

wifi was easy to access and whole hotel was clean

great breakfast with different meats, fruits, cheeses, coffee and different breads

the breakfast was excellent

even with kids, it was a very comfortable, easy walk everywhere

the kids were running throughout the whole floor at night

there were kids running and yelling in the hallway and on the stairs for hours

unfortunately during our stay for the 2 nights, the hotel was full of kids, noises, and having breakfast there

the rooms are perfect for students and kids small and cramped ( during our stay there was a full bus of kids

is great, the tv and wifi worked fine, and they held my bag for me for the afternoon after checking out, which

staff was friendly and helpful; laundry service was much appreciated at that time (one week into a two-week trip

air con; wifi didn't work for me, but did work for my boyfriend; super cute presentation of towels on bed;

when we checked in, our room had clean linen and towels; there was 4 shared bathrooms,; there was wifi; and the

the hostel looks pretty good, rooms are very well furnished and equiped and the room service

luckily we put the kids into the smaller room

it could get really frustrating tryingbti the restaurant room service for breakfast was way very pricey and not

great rooftop bar for few drinks

location, brilliant staff (shout out to arturo), great breakfast, excellent room, fabulous staff of terrace

to be) pragmatic, asked reception for a bottle of water, was told to go back to my room and use room service

pool: small, but ok to get a cool down or for the kids

breakfast can be noisy when there is a school party in but that's kids

room is of average size and is not secure for kids (windows can be easily wide opened, and glass on tables is

room for family (2 adults, 2 kids) is bit packed and there is a desk over one of the single beds that you might

at the time, it was mostly adults drinking and smoking, so not very inviting for kids

if you go with kids, ask for connecting rooms

had a room on the first floor which was very noisy at night with kids roller blading up the street at 3 am in

unfortunately we didn't realize that the mini bar was free (usually you get conned into paying)

we returned home from an event, having not eaten since late afternoon, and contacted reception / room service,

quick room service in the morning

location for exploring the city, excellent staff, long hours for breakfast, wifi working perfectly, well sized

nothing other than shame the spa hasn t been finished yet

wifi only for two devices

at night is very dark they should add a sign with lights or something and the lobby, elevator and gym are old,

the gym is a bit old

staff was super friendly and helpful. they accommodated the needs of my kids.

the gym is very decent and played great tracks

staff was super friendly and helpful. they accommodated the needs of my kids.

no wifi in the room a 300 x 300cm window in the room

very central, the staff were polite, the facilities including the gym were great

layout of the room was perfect for our family of 4 (2 kids ages 10, 12)

thnx god our 3 kids stayed there

there is also a kitchen which we didn't notice when we booked a room so it was a pleasant surprise ( some

great location, wonderful big room with two windows and a kitchen

comfortable room with a bonus little kitchen with a fridge

my kids were very satisfied as well

laundry prices were expensive

excellent sound isolation, good air conditioning, strong wifi

fast wifi

from the friendlyness of all staff, front of house, bar staff, cleaners

we started to move around and getting showers etc i realises this room is only for a couple, not kids with parent

location is superb with the hotel being located in a great street for tapas and bars

renovated, stylish, clean, fridge in the room, fast wifi, excellent location, friendly service, english speaking

wifi in the flat, due to its position at the groundfloor of a courtyard, was very slow and

the wifi speed in my room was very slow. even google search was taking some time.

the bed for kids in th family room was uncomfortable.

sometimes it's not as easy to find hotels with rooms for 4 (easier for 2 adults, 2 kids, but not so much for

wifi was poor

nice bar and restaurant

biggest problem is they don't tell you that it works like bar and restaurant

big, useless cot in our bedroom taking up a lot of space - we have no small kids

road to the hotel seems to be bit dark and foul smelly especially when we were walking with small kids though

the location is fantastic and the staff is great. recommended for families with kids

wifi could be better

i wish the hotel had a roof top bar or even some type of area to mingle.

it would be good to have better support for kids and people with disability

if you had kids then the noise on the street at night might be an issue as it was really noisy until about 1am

laundry service is very late

location breakfast staff room service

room service minimum purrchase was 10 euro so couldnt order just a coffee

walking and i asked in the reservation for king size bed but not available in same floor with my kids so i had

toliets seat was a little bit down,looks like a toilet for kids and i get shower gel and samphoo for 1 day,even

while hose keeping and room service as fantastic

the gym would be better opening earlier in the day

the common area has a relaxing sitting area with bar service that i loved to people watch

my kids, 12yeo, went to breakfast at 10:28 (weekend breakfast time was 9-11 am) and told that

no sun light no view not dutiable for family travelling with kids a lot of things around

apartment a little bit small for number of guests. wifi not good

info is not clear about being an apartment and not a hotel. no wifi

the room and bath stub and room service

i stay for few day one of the night receive a phone call from kids, and i guess walls are not very good, because

water consumption in other parts of the hotel i'm guessing, but was dangerous when showering the kids

i liked the position and the late check out time

fast wifi too

wifi service not available at room. needed to walk in the hall

beautiful clean hotel, lovely rooms - staff was amazing and let us check in early with two small kids

we book 2 rooms for 2 adults and 2 kids, one was quite spacious the other which was wrapped around the our room

view, (make sure you specify this) pool was closed for kids after 2pm.

nice small pool and sauna

rooftop pool was a little getaway from the hot midday sun and was a lovely touch, with a small bar and comfy

they had a large variety of food to choose from that my whole family enjoyed (including the young kids)

do not appreciate the attitude of this person younger than my own kids

we were a family of 4, two adults and 2 kids and the room had 2 bunk beds which was ideal for the kids, in

our kids were on floor 2 and they didn t have the same problem at all, so keep that in mind when

bunk bed option in family room was nice for the kids.