found the internet/wifi was extremely variable, very frequently just freezing for minutes at a time

facilities, eg a gym, a more extensive breakfast and better value, friendlier staff and definitely not paper

staff at reception and in the bar and restaurant were very friendly and helped with any requests we had

she was the only one who only spoke spanish and when i called for room service she said getting it yourself is

booked on the basis that there was a restaurant and as it turned out it was just a snack bar if you are driving

the 24hr bar served food and was ideal after a long day working

car parking was available at the hotel

24-hour cafeteria on site, which is super handy and free parking as well

free parking at the hotel

right by the motorway, free parking, restaurant on site, and service station close by

a deal breaker as there are several restaurants nearby, but an onsite bar would have been great

poor wifi reception in the lobby area.

they don t offer room service, but i guess that is why the price is so wonderful.

wifi, very unusual in hotels

the hotel is advertised as having a bar and snack bar, it wasn't open during my stay

staff is very supportive, and the rooms were super clean and every day we had room service

decent rooms and wifi

good wifi and ok breakfast

wifi was not good. didn t work most of the time.

kind of tired looking. smallish room but adequate for a night stay. pet fee rather high imo.

the wifi could be a little tricky and often required some connecting/disconnecting in order for it to

clean rooms and friendly staff, good quality hotel good wifi

rich breakfast with real orange juice - clean and modern room - working wifi connection - nice and professional

no room service

under refurbishment so breakfast was in an underground room, there was only a small lobby with no bar or restaurant

room service never answered the phone when i called to order dinner.

pizzas for the kids were small, tasted bad, and looked like they came straight from the supermarket

bar does not open at night and little choice for dinner

room service was absolutely unacceptable

very close to shopping malls and good fitness club

back at the hotel, the well-equipped fitness room further complemented my active lifestyle, ensuring i could

no complains. perhaps the gym could be somewhat better equipped.

bed was comfortable and the food i ordered through room service was better than expected

stay in room 108 unless you like being kept awake - right next to the bar and restaurant

property claims to have a sauna and gym

pool, no room service after 23:00, bar closes at 23:00 and personal is very strict with that

to motorway and easy to find with plenty of parking

parking is also good plenty underground and outside

has parking inside the building

some problems with the wifi although they were resolved successfully

parking sensors don't detect them which resulted in one gouged alloy wheel

adjoining rooms for the kids as well

adjoining rooms for the kids as well

wifi

free parking with easy access off the a6, but no road noise, great

location, with lots of free parking spaces & near station into madrid

no room service

fantastic spacious, secure outside parking area free of

bar in the evening doesn't open till 19

wifi a bit slow

room service system is inconsistent

only kids dare to go there because you know

they don't have many cots or any small extensible beds for kids.

breakfast was very limited, could def have had a bigger & better selection

wifi and heating worked well

everyone on the staff was very kind, breakfast was nice, rooms were clean, wifi was fast

the noise , we needed to left and they still charged us , was full of kids , running a noising

very nice parking in basements

however a snack or a simple room service could be an easier option

arrived in the evening (~8pm) and there was no possibility to eat at the hotel, not even room service for a

that there are no tea or coffee facilities in the room only in reception and the minimum order on room service

breakfast was horrible.dinner could be much better.

small breakfast selection

concept of double stage lodgement with 3 rooms and small kitchen was interesting

we rented a penthouse apartment with 2 floors and 3 bedrooms and a kitchen

it even had a small kitchen which of course we didn't need but lovely to have that option

very clean, great breakfast

fantastic breakfast

the breakfast in the bar was even better than in the restaurant

the breakfast was amazing

breakfast was very good,

free parking outside the hotel, calm surroundings, very quiet at night

free on site parking, spacious room, friendly staff and good location 30 second walk from a bus stop that takes

free parking. close to tram station to access madrid

short walk to the tram station and plenty of free parking

supermarket, sushi bar and metro station all within a few minutes walk so great for visiting madrid for the

wifi can work poorly sometimes

the wifi speed can be improved

wifi gave me trouble but was quickly repaired. great staff.

the staff at front desk and bar were really friendly, they made me feel l was valued as a guest

lack of room service after 11pm (arrived at 11.05...)

downstairs bar looked nice (did not use it)

the bar at night is lively but closes early, at 10pm

eat go, there s is also a commercial center only 11 minutes walking where you can go with the kids, shop eat

good value for money. quiet. clean. has a pool which is not too busy. seemed kids friendly.

has great location and safe parking

good value for money. quiet. clean. has a pool which is not too busy. seemed kids friendly.

in smart gardens with pool

gym and pool was closed

room service was bad , no laundry, little bet far away

wifi is excellent

gym. could be open 24/7

services , the gym , the restaurant was closed for lunch and dinner.

no restaurant or bar facilities at the weekend

no restaurant or assistance in organising takeaway food no bar

comfortable, nice staff, good breakfast and a small gym

no bar or restaurant on friday and saturday

no manned bar available for afternoon/evening drinks (at least not in august when we were there)

interconnecting rooms are great when travelling with kids- not when you're traveling by yourself, because it

are sure that rooftop bar and pool are great but unfortunately closed as we visited hotel in march

great gym and nice spa, it s a place to come back

staff at the desk were extremely helpful, the rooftop pool and bar were gorgeous and the rooms were lovely

only room service

had to ask for a electric fan and the wifi

there was a gym

paying as expensive as near hotels with one more star, nicer reception, bar and breakfast, international tv

breakfast and wifi speed could be better improved.

laundry facility is costly. no provision for washing underwear and drying.

wifi very poor- none in rooms and free wifi in reception was painfully slow.

came late for lunch, just arrived in madrid, and we were told that the kitchen was just about to close (not

very slow wifi connection in the room.

the wifi has to be connected through a webpage, there was no ay to connect the tv to watch netflix or

area is great, good fast and free wifi

wifi was good too

breakfast could have more variety

in several places , receptionist carla helped us making a phone call and reserving for us breakfast was great

no wifi service

location, fantastic staff, good breakfast, clean and comfortable

minibar refrigerator , no kettle service , wifi in some rooms arent good enough, but k was busy outside anyway

my kids and i would wake up sweating

wifi did not work in our room as we were right at the end of the passage.

wifi accessible only in hall, where was quite cold

the room service being once every two nights

amenities such as cups, cutlery (knife, fork, and spoon), hotel slippers, cotton pads, and a laundry bag

rooms were good size and comfortable bed and travel crib came with cute bedding and kids set

the pool is a bit small but good for kids and also for doing laps

the extra bed for kids is a bit hard to sleep on, other than that all is great

the bath room is small and it's hard to bath kids as the space is so small.

air conditioning system was not easy to control. my kids felt cold during stay.

swimmingpool had an age limit and our two kids could not use it

internal pool under payment and with very limited time for kids (we booked the hotel because of the pool), and

room smaller than pictures, swimming pool not for free (15 per person) and not accessible to kids but 2-4pm

i booked a family room that supposed to occupy 2 adults and 2 kids ( as shown in booking

kids were not allowed to go in the pool after 2pm (first time for me that i hear about

we enjoyed our stay, my kids loved that the fact that breakfast goes with the room

close to plaza and food courts. nice breakfast at hotel. nice staff

we enjoyed having the small kitchen even if we didn't use it too much

we loved that there was a gym and breakfast was great

wifi speed is excellent

my kids loved the pool and the pool bar

kids loved the pool

the gym was small but well equipped with clean, modern equipment

to find somewhere to sit near the pool was sometimes difficult, but we always figured it out in the end

lovely rooftop pool, bar and work areas

pool was crowded, not really for younger kids

property is not suited for families (especially with with kids), christians, muslims or in general religious

location, breakfast, friendly staff, and the additional offering such as the pool bar, nice play area everywhere

breakfast, gym and free laundry

the food was delicious, and the swimming pool along with the rooftop bar offered stunning views of the royal

a clean, beautiful, well maintained property, central location, great for family with kids

and asked the front desk to support her with the luggage, at least because she was alone with my kids and the

wifi was not really working fast and i was not getting good signal on my phone (just 3g) - this

and decided to stay here again due to its location - and the fact that i needed to travel with my pet this time

wifi unstable

room was too warm and there have been people speaking aloud all night long and kids running all over from 7 am

great location and atmosphere! the breakfast is really good.

poor breakfast, no wifi

recommend changing to an unscented laundry detergent

there s free wifi and the staff specifically chris is such a gentleman and his family are all so nice and

were very nice, and we could get an extra bed in the room as we are travelling with 2 kids

were very nice, and we could get an extra bed in the room as we are travelling with 2 kids

it has a nice enviroment. the rooms were clean and welcoming. the wifi was very fast.

no swimming pool.

wifi was weak.

i kept hearing kids shouting and crying in other rooms

people walking with kids and dogs etc

thing that could be improved is the wifi connection, signal was lost pretty often and strength wasn't enough

the wifi functioned well

the wifi was great and the shower was fantastic... that's about it

size room, very comfortable environment, especially when we have small kids (2

booked in a very large group for kids football camp in the region, so not really possible to choose other hotel

my ps5 to the wifi and the tv wasnt a smart tv so i couldnt access english channels for the kids

the pool was a hit with the kids

at the basement of the hotel we stayed outside until 1:30 am with kids in front of the hotel no access to the

hear water running through the pipes in the wall right next to the bed a wall shared with the kitchen, where

the junior suite was great! clean rooms - spacious. perfect for a stay with my kids.

connected by a part of the hall way that could be closed off which was very convenient with small kids

there is also a great playground nearby (for those who travel with kids)

we had two interconnected rooms which were good enough for a family including two kids

there is also a great playground nearby (for those who travel with kids)

wifi was spotty - we had to stand in the hall to get it reliably.

wifi worked most of the time but could improve its coverage

i like that they let me had an early check in to the room

wifi service was easy to connect, fast and reliable

clean (u do hope they know to appreciate their cleaning lady) and was in a very good shape; wifi worked fine,

nothing! the pool hours for kids could be longer or have an early morning session.

too expensive: adults breakfast i was charged 20 euros per person, kids 15 euros

the kids loved the pool

i came with 2 kids, we wanted to go to swimming pool, it was the reason we chose your hotel

it is expensive and there is no way for a family of four to use--we had three because one of the kids was on

hotel staff were brilliant with kids, and the room was a great size for a family of 4

great location and breakfast. the rooftop was great and fun for adults and kids.

the kids it was a great experience, as our room was at the 18th floor, but not with a front view so it

staff were extremely accomodating, they allowed us to checkin early with a cost, and with kids and jet lag, it

we ordered room service (the food was good, so it was worth it, especially with tired and hungry kids), but it

kids

it's good for family with kids

staff were very accomodating good location, clean and modern, my kids enjoyed the pool.

if you are travelling with kids looking for an hotel with a pool, this hotel is not an option

the kids were disappointed because the pool is much smaller than how it looks in the

brought my kids with me and i was in awe

full kitchen is definitely plus for traveling with kids

were very poor, nobody at reception many times, breakfast is in a cafeteria outside the hotel, no room service

couldn t believe we had a kitchen. a bit old building but clean and good staffs

brought my kids with me and i was in awe

room service was great

was very modern and clean and had a lovely seating area and bar in the main reception

), the excellent room service and the breakfast in the morning

room service

great breakfast and room service. room was ok. good value for money for three adults.

size since we had kids with us and did not have enough space to open 3 suitcases in the room, but we managed

all the things you could order and the gym is perfect for training a lot of time especially for kids and has a

bed is not only big, it's enormous :-) sofa bed for kids is also great

i was with kids who were hungry and tired

it was a quite uncomfortable to spend all this time waiting with our tired kids at airport

so great, not just with their recommendations but helping us with a late checkout and with our kids who were

property has a big kids playground in front of it

bathroom, good shower with incredible water pressure, comfy beds, excellent wifi, well-equipped gym, and the

i stayed there because they accept pets , but they are not pet friendly

no issues at all - all fine. just a bit weak wifi signal sometimes - could be stronger

, staff very friendly including paula at the front desk you make all the extra touches for the kids extra

the rooftop/pool area is not fit for kids

breakfast was excellent and the pool on the roof was a fun experience for my kids

the pool and the rooftop is the real star

excellent service and quality room service, cleaning staff

big room but not functional - useless kitchen where the kids sleep might be nice for a couple if you only eat

booked family room for 2 adults and 2 kids (17 and 15)

a particularly nice gesture was the two small bags of candies left for the kids, which they absolutely loved

our room was for myself and my 2 kids and was a great size, beds were comfortable

also we were 2 adults and 2 kids and the family room it s excellent, you have plenty of space

to show my displeasure, but they didn't care nor the teachers or adults didn't disciplined the kids to behave

kitchen is also well equipped with anything we needed (like fridge for cold water and heather for

lots of street noise until 7am and lots of noise from breakfast kitchen at 6.29am no sleep !

in the darkness i assume waiting for someone to appear - my husband went to what seemed to be the kitchen and

good bedding, equipped kitchen with dishwasher and washing mashine

we had little kitchen in toom too which was convinient when travel with kids

location, wifi, heater, small kitchen

nice location. good room kitchen is a bonus. good staff and also wifi.

confortable, the kitchen in the room was excellent and practical. excellent location!

having a small kitchen

in need of decoration and often repair in places, windows open completely so if staying with kids be careful

gym facilities were terrible

location, breakfast, staff, bed and pillows, better: wifi, tv channels, lift good: cleanliness, bathroom, narrow

were a bit old, the tv was old, the remote control was broken, the room was very hot and the wifi was really

the bed was comfy, the breakfast was pretty good, and the wifi was excellent

aside from those two hours kids are

family suite was absolutely brilliant for 2 adults and 2 kids and could have actually fitted 3 very

my kids really appreciated the rooftop pool as a way to cool off

baths need slip mats for climbing in and out of the shower it was slippy for us and the kids it would be

the pool was great for our kids

breakfast friendly staff, helpful with kids good wifi connection close to metro station

very friendly helpful staff, great price, good wifi.

excelent wifi

wifi was good and the air conditioning worked well

breakfast friendly staff, helpful with kids good wifi connection close to metro station

we had a great time though only going to sleep because lobby area to small for resting and no bar for drinks

no general bar area so no central ambience

room service not well organized

the hotel doesn t have a bar that you can chill out at

poor wifi, very bad wi-fi, slow or borken almost all the time of day.

no pool for kids

photos hanged and used suggest that this is more of a love hotel than a hotel for a family with kids

child put his hand against the glass (and hand got suck in, so careful for parents with young kids

gym is a little basic

- when we booked it mentioned there was room service but because of covid there wasn t

air con; wifi didn't work for me, but did work for my boyfriend; super cute presentation of towels on bed;

wifi could be stronger, tinny walls between rooms

wifi and tv, sometimes deconected

the wifi struggled and was inconsistent, but didn t remain not working for extended periods of time

the hostel looks pretty good, rooms are very well furnished and equiped and the room service

kids loved the muffins for

the gym equipment could do with updating and not being able to use it until 10

gym has old equipment and opens only at 10:00 am

would have liked a fridge in the room, but managed to fit our water in the mini bar fridge so wasn t really

only negative thing i remember is the wifi connection

family friendly, was definitely a plus, as we were travelling with 3 kids

one night i had to beg for someone to prepare the sofa bed for the kids

that the mattress of the sofa bed were quite thin, therefore on the hard side - it was ok for my kids, as they

warmer pool

we also looked for a hotel that provided an outdoor pool

would have loved to have a room with an adjoing door to my kids room

really comfortable bed, good wifi and good shower

the location good wifi clean room friendly staff

free wifi and onsite parking.

wifi box ( i think ) glowed bright green at night

the kids were running throughout the whole floor at night

unfortunately during our stay for the 2 nights, the hotel was full of kids, noises, and having breakfast there

even with kids, it was a very comfortable, easy walk everywhere

the rooms are perfect for students and kids small and cramped ( during our stay there was a full bus of kids

there were kids running and yelling in the hallway and on the stairs for hours

really not for family with kids

also kids on the rooftop is a massive vibe killer

perfect hotel for kids

for cleaning, it was not good specially in my case becasue when my kids was sleeping and we told them to come

bathroom's design looks great but not very convenient especially for young kids

rooftop pool and bar was brilliant to relax for a couple of hours inbetween the chaos- kids loved it

breakfast needs improvement if you want families to come. nothing for kids.

thank you to all the staff, the kids really enjoyed it

the pool is a party hang out not really ideal for kids at all: very very deep, everyone drinking and railings

servers were rude to the point it made you laugh but i figured they were just kids trying to get through school

loved the breakfast, the shower, the comfort of the bed, the little balcony we had connected to the room,

location was great. the staff were friendly, especially vanessa. the breakfast is very good.

pet friendly, super clean

airco and wifi were ok, bathroom had a

the wifi signal is not good

very close to the restaurant so at 7am in the morning you could hear everybody talking loudly, kids running

included free pocket wifi helped us with later checkout really friendly and helpful

the breakfast had a good variety of products, everything was great

fantastic breakfast. excellent position. great staff.

asked for an early check in but hotel said it depended on vavailability- not available when we arrived at 9 in

travelling with kids the safety features were important for us and the hotel provided it

very convenient location very good breakfast

although there is a sitting room downstairs, it's not very inviting. wifi cuts in and out.

this hotel if you are traveling with celiac people, they have many gluten-free products for breakfast and various

we were happy with everything but a bar for refreshments would have been perfect ud83dude00

comfortable bed casting service to the tv wifi is super near the metro station (7 min walking) 24/7 free coffee

welcoming, pet friendly with welcoming helpful staff

location and ev charger

wifi in the evenings was weak. no kettle in the room

for one night it was fine, but with kids it's difficult to stay more

what are these kids and why it allowed staff

breakfast not to a standard , i could go to the supermarket across and get the same thing cheaper

proper breakfast is not served.

wifi without any problems

we also had a worker take my kids yogurts after having to leave because he wouldn't let my son sit on his knees

asked for 3 adult beds and paid for 3 but only got a double and short bunk bed for kids

they gave me rooms in different floors, i had to pay more to have my kids room on same

not open late enough and no room service

there is a rooftop bar with a pool, but pool were not open when we were there

let me chose when and what my kids are exposed to

the pool is really small - more like a splash pool but ok for what we needed.

great location, lovely room with a terrace. rooftop pool a bonus after a busy day sightseeing

have the trouble of a rooftop pool we were disappointed that it was already closed and also that you do not heat

breakfast was average which was only thing let the hotel 5/5 score down

wifi is really pathetic in the 3rd floor

one of the receptionists was kind enough to let me try other available rooms is i could get good wifi

the room itself was ok but the wifi connection was weak and sometimes i couldn t get it at all

poor wifi signal and sometimes there was not hot water in the shower

wifi was not available