room is clean, bed is comfortable:) free private parking is a real plus

good value for money , clean and decent with plenty of parking space on site

great overnight stay on a long trip. easy access. parking.

it was spotless, staff super friendly, excellent soft pillows and good continental breakfast

no bar this is a big mistake you need a bar

room service was bad , no laundry, little bet far away

gym and pool was closed

gym. could be open 24/7

services , the gym , the restaurant was closed for lunch and dinner.

the pool and gym are closed due to covid but they did not mention in at the time of booking

parking is free, and the hotel s location is convenient for travellers with their own car - easy

room and bathroom very clean staff helpful and friendly parking easy

really helpful lady on reception when we arrived easy parking on site dog friendly

parking area is not

excellent location, clean rooms, and friendly staff. the only problem was the weak wifi signal

comfortable, nice staff, good breakfast and a small gym

the gym wasn t a gym

no bar or restaurant on friday and saturday

no restaurant or assistance in organising takeaway food no bar

a bar would have been nice, but there was a mini bar in the room and vending machines with hot and

location and ev charger

wifi in the evenings was weak. no kettle in the room

comfortable bed casting service to the tv wifi is super near the metro station (7 min walking) 24/7 free coffee

welcoming, pet friendly with welcoming helpful staff

we, 7 people drove 3 cars, so hotel offer free parking was so convenient to us.

to motorway and easy to find with plenty of parking

is a pet friendly hotel which i was not aware of when i booked

property is excellent if you are travelling south with a pet and do not want to travel far off the motorway

parking is also good plenty underground and outside

nothing to say in terms of facilities except wifi

wifi was great, staff were great and bed very comfortable

the bar food and coffee were excellent

the staff where quite friendly and the wifi good

wifi wasnt working in the room but it was ok in the reception area

pool, gym, kids play area

room was comfy for two kids aged 15 and 11 yo

my kids couldn't watch tv, because it was on spanish programm

i believe all the families with kids tell you thank

parking and ev charge. fair price for the parking (5 eur per night)

was fabulous free underground parking ( 1st come first served) staff at reception were fantastic to be honest

they have a private parking underground

wifi is not working very well

parking was included

good that there is parking free of charge, room was big and bathroom also was big, which i personally like a

wifi that works

2) the page of room service in english didn't work and the guy in reception said: it's not my problem, you must

the breakfast in the bar was even better than in the restaurant

the hotel offeres hot or cold breakfast, delicious ud83dude0b fresh fruit and fresh juices all loyally bought

the wifi in unusable if you have to work with it

the wifi was broken on arrival but was fixed during the stay.

the location, breakfast and parking

the breakfast was good

breakfast was additionally paid but very good

short walk to the tram station and plenty of free parking

staff is very supportive, and the rooms were super clean and every day we had room service

pizzas for the kids were small, tasted bad, and looked like they came straight from the supermarket

no room service, just a fridge with small amount of items

back at the hotel, the well-equipped fitness room further complemented my active lifestyle, ensuring i could

room service was absolutely unacceptable

no restaurant no room service

the hotel has a bar but i haven t seen it opened

the parking was excellent

beds need changing! bar area never open. the hotel would be great if they gave it a facelift

parking was an issue as it was santa semana full of people in the mall

center which makes it very convenient to go shopping / eating after a hard business day + enough parking slots

location, clean rooms free coffee and tea 24/7 in the lobby and very secure parking free

the lady at reception was very nice and allowed me to early check in.

don t have a laundry service

location, staff and car parking.

of france (half way), and located just next to the highway, but the rooms are quiet and the parking is easy

that day wifi was not going fine

staff and especially the bar staff were kind, and caring

find access the hotel, over and under ground parking, beds very comfortable, cleanses was great room service

everything was very clean, and we had a frigo bar in the room with bottle of water for free

checkout waited extra 15-20 minutes so they can unblock the iron security from my payment card as wifi was not

wifi was great.

bed is really big, exceeded my expectations. wifi is excellent. good breakfast.

shout out to the bar man who was amazing and hilarious

spa bath was amazing

-stable wifi

they don t offer room service, but i guess that is why the price is so wonderful.

poor wifi reception in the lobby area.

the hotel is advertised as having a bar and snack bar, it wasn't open during my stay

wifi, very unusual in hotels

a deal breaker as there are several restaurants nearby, but an onsite bar would have been great

cosy bar restaurant attached

there is a restaurant on site where we had breakfast most mornings and was of good value

also, the breakfast does not contain the required variety in the basic breakfast like other hotels

the breakfast could be improved.

very good breakfast

it did not meet my desires and there was no food variety for breakfast

only croasan or tost but tost you must to pay because is not include in breakfast

concept of double stage lodgement with 3 rooms and small kitchen was interesting

having the restaurant and bar downstairs was so convenient and dinner was fantastic

it even had a small kitchen which of course we didn't need but lovely to have that option

wifi needs improvement and staff were a bit nonchalant. it is also very far from madrid.

needs refurbishment, they advertise gym but all machines are not functional

facilities, eg a gym, a more extensive breakfast and better value, friendlier staff and definitely not paper

a mini bar in the room is advertised but there was nothing in it

leaving the patio door opened, she vacuums the duvet after doing the room floor arguing it had pet hair, they

the bar area was very comfortable

it was not child friendly, no facilities for kids b/fast on the

bed for the kids was a bit broken

24/7 but food choice is poor, so be mindful of that, especially if you are travelling with kids

and food space area which meant all through the night you could hear people speaking,yelling or kids playing

due to the time of arrival (12am), and traveling with kids, we had to take a cab from barajas airport which

if you are travelling with kids looking for an hotel with a pool, this hotel is not an option

staff were very accomodating good location, clean and modern, my kids enjoyed the pool.

it's good for family with kids

kids

the kids were disappointed because the pool is much smaller than how it looks in the

place seems to be popular with families (i would take my kids there for couple of nights)

the walls and a sharp metal thing sticking out the floor which of i didn't see it and one of the kids had fell

they said we have no medicine or alcohol only a little bit of vinegar, the staffs were a bunsh of kids whom have

they said we have no medicine or alcohol only a little bit of vinegar, the staffs were a bunsh of kids whom have

you have to go each time to the bar to ask the personal to get what you want, even a cup of milk

at least two bottles of water in the room , my kids had no complimentary water in their rooms.

i loved that there where two room one for the parents and the other for kids

the room service menu it was saying from 07:30 but when we were calling to order coffee they were

though the breakfast is included is the same thing day by day so is boring eat the same thing day by

toilets were clean and room service was prompt

size of second bedroom for the kids. way too small for two

the breakfast selection was good

laundry service is extremely expensive.

but the orange juice was watered down and unpleasant (despite a juicing machine sitting at the bar unused); hot

very poor hotel, ac can t be adjusted by us, bar service very poor too

not very versatile choices and our kids left still

breakfast room, and wanted us to stay in the cafeteria (which is super cold, and we had 3 sick kids

of family kids noise, it's in the middle of no where my service was terrible no late food options not a place

i liked how there was a carport underneath, great area for the kids to play safely

wifi not working properly in the room - very important if you are in a business trip - restaurant

rooftop pool

swimmimg pool on the roof amd gym on ground floor

just not very pleasant visually - not such a problem and at the end it i believe that will like a spa or something

small, but nice spa on the roof

clean rooms, great value for money. breakfast quite basic but enough to start a day.

wifi connection is not very good

the breakfast was varied and very tasty

breakfast there was plenty of everything except marmalade - i know, a typically english observation

a very efficient room service is also provided

i had a little had time log into the wifi

free parking at the hotel

24-hour cafeteria on site, which is super handy and free parking as well

car parking was available at the hotel

near train straight to atocha. free parking for car

price good for madrid. parking a bit difficult but available right below

at the time, it was mostly adults drinking and smoking, so not very inviting for kids

room is of average size and is not secure for kids (windows can be easily wide opened, and glass on tables is

breakfast can be noisy when there is a school party in but that's kids

room for family (2 adults, 2 kids) is bit packed and there is a desk over one of the single beds that you might

pool: small, but ok to get a cool down or for the kids

my kids and i would wake up sweating

no wifi in room

room had no wifi

they could of informed us there was no room service

the room service being once every two nights

wifi offered free was an unsecured network

wifi and heating (heat pump) worked perfectly

moreover, there is the offer for late check out at 13:30, with only 10 euros charge

wifi was good too

came late for lunch, just arrived in madrid, and we were told that the kitchen was just about to close (not

wifi worked well

when i first arrived, the wifi didn't work at all, but they fixed it instantly and it was then very good and

3 negatives for me: - wifi is just missing - the airconditioner has a problem with the heat, i do not like the

the free wifi was fast

i wouldn't say i didn't like it, but it could have been better: the wifi and the breakfast.

my kids loved the pool and the pool bar

kids loved the pool

we enjoyed the gym which had all the machines we needed and wasn t too busy

i also appreciated the laundry services: it is super hot here, the clothes get dirty super quick, so we could

kids loved the pool

pool was crowded, not really for younger kids

property is not suited for families (especially with with kids), christians, muslims or in general religious

view of the palace, 24/7 reception, really good breakfast, laundry machines (washer and dryer)

just perfect for solo travel. enjoyed the gym and rooftop bar. everything you need!

enjoyed use of the gym and cafe

location. it was close to business park which had ample entertainment options for kids.

11:45 pm people and kids started laughing loudly in middle of high way which woke us up and called the reception

no fridge in the room. it would be useful when travelling with small kids.

near from warner park, a good option for families with kids

sofa bed was prepared for kids in advance for our arrival

we started to move around and getting showers etc i realises this room is only for a couple, not kids with parent

wifi was very poor.

the wifi speed in my room was very slow. even google search was taking some time.

wifi good

we started to move around and getting showers etc i realises this room is only for a couple, not kids with parent

sometimes it's not as easy to find hotels with rooms for 4 (easier for 2 adults, 2 kids, but not so much for

the bed for kids in th family room was uncomfortable.

+ good air-conditioning + good wifi + welcome drink + friendly staff + tapas bar downstairs + convenient location

from check in to the extra comfortable huge bed, to the rain shower to the beautiful wine bar that is on the

biggest problem is they don't tell you that it works like bar and restaurant

no room service

no bar or restaurant in the hotel itself, so dependent on opening hours of restaurants nearby.

rich breakfast with real orange juice - clean and modern room - working wifi connection - nice and professional

clean rooms and friendly staff, good quality hotel good wifi

a lovely restaurant bar beside hotel (castizo)

there is also a great playground nearby (for those who travel with kids)

we had two interconnected rooms which were good enough for a family including two kids

connected by a part of the hall way that could be closed off which was very convenient with small kids

the junior suite was great! clean rooms - spacious. perfect for a stay with my kids.

the junior suite was great! clean rooms - spacious. perfect for a stay with my kids.

room was too warm and there have been people speaking aloud all night long and kids running all over from 7 am

recommend changing to an unscented laundry detergent

the good selection of food for breakfast

poor breakfast, no wifi

highly recommend a coffee shop 5-1inutes walk away called a cafe and bar )a for

also the kids tv didn't work, although not a big deal as they had their tablets but still not nice

our kids stayed in that room and they reported the bathroom smelled terrible once the shower was used

staff super helpful. gift for kids on 3 kings. location was amazing. family room was awesome.

no of the kids wanted to sleep up there because it felt claustrophobic

excellent central location, yet relatively quiet, good family room with bunk beds for the kids

view, (make sure you specify this) pool was closed for kids after 2pm.

we book 2 rooms for 2 adults and 2 kids, one was quite spacious the other which was wrapped around the our room

beautiful clean hotel, lovely rooms - staff was amazing and let us check in early with two small kids

especially the gym

great central location, rooftop pool (small lounge area, you might not get a spot on a couch), very helpful

kids loved the muffins for

best location and i arrive early morning and they gave me room clean and best room service

part of the city, with easy access to transport, restaurants, entertainment etc, and their tapis bar is excellent

gym from the 70's

only negative thing i remember is the wifi connection

if one of the kids turn on the light in the bathroom during the night, the whole room becomes full of light

we loved it all. our kids said it was the best hotel they d stayed at.

glass which made early morning use of the facilities quite difficult without disturbing the kids

we enjoyed the bonus of a mobile wifi hotspot - it made navigating the city so much easier

free pocket wifi loaned to guests

let me chose when and what my kids are exposed to

was no room service and the car park was quite difficult to find even with an 8 page print out, valet

location was great! love the rooftop patio with pool and views of the opera house and palace.

i did not have any breakfast.

the pool was too cold

she made my kids and i feel like home

good service from the ladies in the front desk. wifi worked good. clean rooms.

with tv, air-conditioner, water kettle, fridge, hair dryer, lots of electric sockets, good wifi

internet is not stable, there are several wifi networks to connect on, none of them working probably, otherwise

people, very clean room, fast wifi connection, good location; very close to puerta del