to motorway and easy to find with plenty of parking

spacious. nice bathroom. parking available. good value for a night stay while traveling.

parking outside the front was very straightforward, although we were told there was also hotel

how to rent a golf cart etc

is a pet friendly hotel which i was not aware of when i booked

staff is very supportive, and the rooms were super clean and every day we had room service

mini bar with fruit juices, water and can drinks, replenished every day

2) the page of room service in english didn't work and the guy in reception said: it's not my problem, you must

the breakfast was too expensive and it wasn't as good as we expected

the hotel offeres hot or cold breakfast, delicious ud83dude0b fresh fruit and fresh juices all loyally bought

the wifi in unusable if you have to work with it

pizzas for the kids were small, tasted bad, and looked like they came straight from the supermarket

bar does not open at night and little choice for dinner

no room service, just a fridge with small amount of items

back at the hotel, the well-equipped fitness room further complemented my active lifestyle, ensuring i could

tv channels were basic, bar and restaurant are open in the weekends and the breakfast foods were over cooked

the breakfast was great plentiful and satisfying, with everything you need to keep you full from

free parking. close to tram station to access madrid

the breakfast was good

bed comfort, bathroom hygiene products and toiletries, breakfast and the sympathy of the staff.

not open after breakfast and no bar

a bar would have been nice, but there was a mini bar in the room and vending machines with hot and

easy parking, even though it's a bit tough to find it. room and sheets clean. wifi works.

close the bar and restaurant friday to sunday

missed the hotel bar for a drink

premium wifi was not premium at all (10mbps)

the hotel is advertised as having a bar and snack bar, it wasn't open during my stay

poor wifi reception in the lobby area.

wifi, very unusual in hotels

they don t offer room service, but i guess that is why the price is so wonderful.

a deal breaker as there are several restaurants nearby, but an onsite bar would have been great

comfortable bed casting service to the tv wifi is super near the metro station (7 min walking) 24/7 free coffee

welcoming, pet friendly with welcoming helpful staff

location and ev charger

wifi in the evenings was weak. no kettle in the room

gymnasium equipment is limited and very old

services , the gym , the restaurant was closed for lunch and dinner.

comfortable hotel which is pet friendly

wifi is excellent

gym and pool was closed

breakfast is not bad, but could be better, did not have any cheese or ham, but the pictures showed

the buffet style breakfast was okay, nothing fancy. we walked 10 minutes to have dinner at

superb breakfast

secure parking

it was spotless, staff super friendly, excellent soft pillows and good continental breakfast

the bar area was very comfortable

the room was large, clean, comfortable. good desk. underground parking available. good wifi.

found the internet/wifi was extremely variable, very frequently just freezing for minutes at a time

leaving the patio door opened, she vacuums the duvet after doing the room floor arguing it had pet hair, they

staff at reception and in the bar and restaurant were very friendly and helped with any requests we had

price good for madrid. parking a bit difficult but available right below

car parking was available at the hotel

the parking lot spaces for cars are not many and small.

the cafe/snack bar had plenty of food and drink and well priced

the 24hr bar served food and was ideal after a long day working

easy parking

the wifi signal was weak throughout the room. it was hard to stay connected, especially for work

excellent location, clean rooms, and friendly staff. the only problem was the weak wifi signal

parking is free, and the hotel s location is convenient for travellers with their own car - easy

there was a large parking area, and the rooms had excellent air conditioning

wifi, good room, decent bathroom

-stable wifi

the offer of choices in bar and restaurant for breakfast was excellent

nice prices in the hotel bar, bar opened till 23,00

old furniture, only one chaire in the room, coffee in the bar is fair, expensive parquing

under refurbishment so breakfast was in an underground room, there was only a small lobby with no bar or restaurant

room service never answered the phone when i called to order dinner.

a lovely restaurant bar beside hotel (castizo)

good wifi connexion, convenient parking in the building, variety of restaurants on site and around, very

rich breakfast with real orange juice - clean and modern room - working wifi connection - nice and professional

was fabulous free underground parking ( 1st come first served) staff at reception were fantastic to be honest

good that there is parking free of charge, room was big and bathroom also was big, which i personally like a

wifi is not working very well

nice hotel with a great free parking

they have a private parking underground

kids

it's good for family with kids

staff were very accomodating good location, clean and modern, my kids enjoyed the pool.

the kids were disappointed because the pool is much smaller than how it looks in the

if you are travelling with kids looking for an hotel with a pool, this hotel is not an option

no gym, and terrace area for breakfast was not open .

great room, bed and views. good room service, not cheap.

there is a parking, good access to the supermarkets and malls

of coffee/tea making facilities in room coupled with low availability through restaurant or room service

we missed it we took a pack up breakfast one of the days but it s not the same restaurant and bar closed

thought that the wifi was very poor & the room was quite warm

wifi was good too

very slow wifi connection in the room.

day laundry service

no way to work comfortably with a laptop, and the wifi was on&off depending on who knows what

my kids and i would wake up sweating

laundry room was also at our disposal

didnt like the bed it was not confutable and no wifi connection in the room also the electrical output are far

wifi accessible only in hall, where was quite cold

no wifi in room

kids loved the pool

my kids loved the pool and the pool bar

pool hours

breakfast was fantastic, great choice of everything

crew - it has everything you need: cinema room, great restaurant, working spaces, communal kitchen, bar, pool

pool was crowded, not really for younger kids

property is not suited for families (especially with with kids), christians, muslims or in general religious

areas, comfortable workspaces, a ping-pong table, a playstation 5, free laundry 24/7 and a modern gym equipped

room overlooking the palace (king executive room), fabulous pool and outdoor seating area which didn t get

great to have laundry for guest use, close to metro & busses one block

had to ask for a electric fan and the wifi

central location, clean hotel, nice breakfast and extremely friendly staff

we also enjoyed unformal lobby bar every evening

room service staff really noisy in the corridors outside the room from very early in the morning

expensive breakfast, window only opens a few cm

great breakfast with different meats, fruits, cheeses, coffee and different breads

room was too warm and there have been people speaking aloud all night long and kids running all over from 7 am

some lesser points: * the wifi in our room (at the very end of the hallway) was spotty (with all networks i

the nicest staff, very clean, good breakfast and the location is perfect!

the following day, we had an early train and our host made sure that we had our breakfast available

breakfast was fine - toast, cerals, croissants jams yogs fruit etc and hot & cold drinks - as much

also - the bar on the ground floor was never open during my stay, was it a 'walk up service' or was it closed

the hotel has a bar but i haven t seen it opened

the parking was excellent

there was no bar open due to covid

wifi was very unreliable and there was a bad smell that filled the room every time i used the taps

connected by a part of the hall way that could be closed off which was very convenient with small kids

there is also a great playground nearby (for those who travel with kids)

we had two interconnected rooms which were good enough for a family including two kids

the junior suite was great! clean rooms - spacious. perfect for a stay with my kids.

they serve breakfast, but no other meals. they don t have a bar. they do have room service.

pool: small, but ok to get a cool down or for the kids

the pool was a small one for kids and not for adults but they lied and said it was for everyone.

room is of average size and is not secure for kids (windows can be easily wide opened, and glass on tables is

room for family (2 adults, 2 kids) is bit packed and there is a desk over one of the single beds that you might

breakfast can be noisy when there is a school party in but that's kids

we enjoyed our stay, my kids loved that the fact that breakfast goes with the room

evening reception staff, gentleman on was not helpful when l tried to order room service

rather disappointed with room service

large room with a kitchen and minibar. clean. wifi worked fine. good value and good location.

breakfast was varied. the hotel is close to main street: gran via. i really liked the hotel.

property was clean and the staff were great. bar man was lovely.

location, fantastic staff, good breakfast, clean and comfortable

nothing - although maybe they could start breakfast a little earlier at 7am rather than 7.30am!

drinks served by pleasant bar staff

in addition, the gym facilities could do with being improved - there was, for instance, only one dumbbell

interconnecting rooms are great when travelling with kids- not when you're traveling by yourself, because it

i've stayed here once before, during the summer, and they have a nice lounging area and small pool on the roof

the pool, sauna and gym were closed also the restaurant was only open at breakfast, no bar

the sauna and gym are also really nice

shame that the rooftop bar is not open outside of summer season!!!

a clean, beautiful, well maintained property, central location, great for family with kids

and asked the front desk to support her with the luggage, at least because she was alone with my kids and the

despite the cold temperatures no amenities in the bathroom no coffee machine in the room and no room service

i didn t like that they didn t have a laundry service. they also didn t have room service

bar was really nice and relaxing

the pool is open from morning until night but only from 2-4pm for kids

i booked a suite and was charged extra for my kids to have suite level extras even though i had another room

internal pool under payment and with very limited time for kids (we booked the hotel because of the pool), and

whole entrance was blocked and taxi access compromised, some staff not understanding, kids seen as burden

i booked a family room that supposed to occupy 2 adults and 2 kids ( as shown in booking

full kitchen is definitely plus for traveling with kids

brought my kids with me and i was in awe

full kitchen is definitely plus for traveling with kids

was a little old fashioned, so there weren t as many outlets as you d expect or as good a wifi connection

room with a small kitchen

at least two bottles of water in the room , my kids had no complimentary water in their rooms.

i loved that there where two room one for the parents and the other for kids

room service is available

was lovely check in was smooth staff friendly room clean breakfast lovely only it could do with a few changes

good parking garage, i could not use the ev charger as it did not function at the time

air conditioning system was not easy to control. my kids felt cold during stay.

the pool is a bit small but good for kids and also for doing laps

and just a heads up this pool is in the fitness area and is not necessarily a 'fun' swim for kids

the kids (11 years) were anot alowed to use the gym even with the parents next to them.

my kids couldn t come to breakfast that morning since they were taking the train and i was not

my kids loved the mystical glass waterfall

size since we had kids with us and did not have enough space to open 3 suitcases in the room, but we managed

the spinning entrance gate maybe, my kids got stuck there a few times !

it was a quite uncomfortable to spend all this time waiting with our tired kids at airport

i was with kids who were hungry and tired

nothing! the pool hours for kids could be longer or have an early morning session.

too expensive: adults breakfast i was charged 20 euros per person, kids 15 euros

the kids loved the pool

i came with 2 kids, we wanted to go to swimming pool, it was the reason we chose your hotel

it is expensive and there is no way for a family of four to use--we had three because one of the kids was on

kids loved the muffins for

gym from the 70's

kids loved the muffins for

comfortable, good wifi. everything great

loud, hear everything, gym is too hot

we started to move around and getting showers etc i realises this room is only for a couple, not kids with parent

great historic hotel in the best location. very friendly staff and nice bar downstairs.

the tapas bar in front of the hotel.

location, room service and reception staff.

hotel is really funky and cool, and is situated above a ground-floor bar and restaurant

no of the kids wanted to sleep up there because it felt claustrophobic

had a room with bunk beds for the kids

it was hard to clam down my kids about it :) - another first time seen hotel feature was 2 layers sheets on

it would be tight for 6 unless 4 are kids

location, good family room with bunks for the kids, massive bathroom with separate tub and shower

hotel staff were brilliant with kids, and the room was a great size for a family of 4

we ordered room service (the food was good, so it was worth it, especially with tired and hungry kids), but it

the kids it was a great experience, as our room was at the 18th floor, but not with a front view so it

staff were extremely accomodating, they allowed us to checkin early with a cost, and with kids and jet lag, it

great location. we got to do an early checking so our kids could rest with no inconvenience.

sometimes it's not as easy to find hotels with rooms for 4 (easier for 2 adults, 2 kids, but not so much for

the bed for kids in th family room was uncomfortable.

from check in to the extra comfortable huge bed, to the rain shower to the beautiful wine bar that is on the

close to everything- staff were very helpful - bar prices very reasonable

wifi was poor

let me chose when and what my kids are exposed to

was no room service and the car park was quite difficult to find even with an 8 page print out, valet

mini fridge is well stocked, but the room service is a bit odd as it goes through the restaurant

we had dinner and breakfast, both excellent

great location, lovely room with a terrace. rooftop pool a bonus after a busy day sightseeing

booked family room for 2 adults and 2 kids (17 and 15)

a particularly nice gesture was the two small bags of candies left for the kids, which they absolutely loved

big room but not functional - useless kitchen where the kids sleep might be nice for a couple if you only eat

our room was for myself and my 2 kids and was a great size, beds were comfortable

also we were 2 adults and 2 kids and the family room it s excellent, you have plenty of space

family friendly, was definitely a plus, as we were travelling with 3 kids

one night i had to beg for someone to prepare the sofa bed for the kids

that the mattress of the sofa bed were quite thin, therefore on the hard side - it was ok for my kids, as they

felt the room service menu for vegetarians could be better - saying that the vege club sandwich is the best

one night i had to beg for someone to prepare the sofa bed for the kids

room was comfy for two kids aged 15 and 11 yo

i believe all the families with kids tell you thank

pool, gym, kids play area

my kids couldn't watch tv, because it was on spanish programm

i believe all the families with kids tell you thank

very close to the restaurant so at 7am in the morning you could hear everybody talking loudly, kids running

the breakfast was really good and worth the extra 7 euros

they also let us borrow a portable wifi hotspot, which was very useful

and the breakfast time was excellent and gave us plenty of time for a lay in

lots of nice restaurants and laundry nearby

breakfast was excellent and the pool on the roof was a fun experience for my kids

the rooftop/pool area is not fit for kids

, staff very friendly including paula at the front desk you make all the extra touches for the kids extra

room service (would have loved later room service with more options)

it s like a small plunge pool and the sun lounges and bar area wrapped around the rooftop

travelling with kids the safety features were important for us and the hotel provided it

'garret'room with fine breakfast lent to the location near the palace with the metro in between

then, i left my laundry out overnight but it was never picked up so i had to throw away the clothes that got

pictures of property on line showed a picture of a restaurant and bar but they are at a different hotel

on 5th floor and hotel wifi was effectively so weak you could not even connect

there is laundry and food shopping within walking distance

i also liked free wifi

maybe the room service more diligent, they skip the service on one of the nights

good location, clean rooms and very good breakfast.

the hotel doesn t have a bar that you can chill out at

to show my displeasure, but they didn't care nor the teachers or adults didn't disciplined the kids to behave

was on 5th floor and my room was right next to kitchen

had a 2 bedroom apartment including a washing machine for laundry

wifi good, shower good, even the single is a double bed

kitchen is also well equipped with anything we needed (like fridge for cold water and heather for

we had little kitchen in toom too which was convinient when travel with kids

as a suggestion, the kitchen should include basic items such as salt, olive oil, pepper, and vinegar

wifi connection classified by smart phones as unsecured

the room is confortable, with a small kitchen, very clean

the air condition was working very well and so did the wifi

what are these kids and why it allowed staff

for one night it was fine, but with kids it's difficult to stay more

wifi quality was extremely poor and the lady at the reception was very rude and not even ready to

very slow wifi

wifi without any problems

hotel in a very quiet area, in well-maintained condition, two bedrooms in the room, a tiny kitchen, 30 minutes

we rented a penthouse apartment with 2 floors and 3 bedrooms and a kitchen

us in within 1 minute with no information and when i asked questions about where the room was and breakfast,

no plug for bath. kitchen equipment needs refreshing as things missing, so hard to cook properly

small breakfast selection

family suite was absolutely brilliant for 2 adults and 2 kids and could have actually fitted 3 very

baths need slip mats for climbing in and out of the shower it was slippy for us and the kids it would be

the pool was great for our kids

sofa bed was a little too small for our two kids aged 9&11

my kids really appreciated the rooftop pool as a way to cool off

in need of decoration and often repair in places, windows open completely so if staying with kids be careful

great location and small gym

the internet connection and room service was awesome

i was unable to access the gym, which was disappointing

wifi was accessible inside and outside the hotel (like literally accessible within the nearest

beautiful clean hotel, lovely rooms - staff was amazing and let us check in early with two small kids

view, (make sure you specify this) pool was closed for kids after 2pm.

we book 2 rooms for 2 adults and 2 kids, one was quite spacious the other which was wrapped around the our room

the rooftop bar was very novel (although the pool was quite chilly) and the spa facilities were exceptionally

wifi connection could become a little shaky while in the room, but nothing major

child put his hand against the glass (and hand got suck in, so careful for parents with young kids

photos hanged and used suggest that this is more of a love hotel than a hotel for a family with kids

no pool for kids

possibly best hotel breakfast we've ever had, good variety of options for room service, super helpful staff

the gym facility is too small

my kids were very satisfied as well

breakfast is very busy and crowded

the staff , location,cleaness and the breakfast.

easy access to everything right in the middle of museums palaces, the famous blues bar la croquette, the food

is excellent, staff were great, room service is excellent

asked for 3 adult beds and paid for 3 but only got a double and short bunk bed for kids

they gave me rooms in different floors, i had to pay more to have my kids room on same

we also had a worker take my kids yogurts after having to leave because he wouldn't let my son sit on his knees

breakfast alittle earlier that 7

very friendly and had room ready for early check in

clean, the staff was very attentive and the company generous with free coffee, water, and a huge breakfast buffet

wifi was good

really close to all attractions. lots of restaurants close by. good wifi and very clean.

the wifi signal is not good

they gave early check in

layout of the room was perfect for our family of 4 (2 kids ages 10, 12)

thnx god our 3 kids stayed there

plenty of room for all of us-including the extra half bath, and the kitchen, really made our stay in madrid

the hotel also provided a pocket wifi, which came in very handy

everything is in place, a fully equipped kitchen

had a room on the first floor which was very noisy at night with kids roller blading up the street at 3 am in

if you go with kids, ask for connecting rooms

smells from the kitchen, a specially after dinner was awful

we returned home from an event, having not eaten since late afternoon, and contacted reception / room service,

wifi was not good, terrible at times

they have a gym - i didn't realize this. lots of free weights.

the gym is open from 7am till 9 am only and they say it is because of covid

the spa is not yet open,but other than that its a very nice hotel

the rooms are good sized and sparkling clean, the shower is excellent, the wifi is strong and the beds are so

shower and wifi good

bathtub could improve on safety manners for kids and mature guess

servers were rude to the point it made you laugh but i figured they were just kids trying to get through school

the pool is a party hang out not really ideal for kids at all: very very deep, everyone drinking and railings

breakfast needs improvement if you want families to come. nothing for kids.

thank you to all the staff, the kids really enjoyed it

the family rooms come with bunkbeds, which unfortunately our 2 kids would not sleep in

were 6 of us staying together, 2 adults and 4 kids

breakfast for adults - not really great for kids

great location. large room for kids. clean.

had a room with our kids in it and it was right up in the eves - adults couldn't stand up in the room when

walking and i asked in the reservation for king size bed but not available in same floor with my kids so i had

toliets seat was a little bit down,looks like a toilet for kids and i get shower gel and samphoo for 1 day,even

gym only open 9am-10pm limited gym space and equipment

close to everything and the room service food was great

liked using the gym, which is well equipped for european standards