) tricky to find in the old town at the top of the mountain - but worth the effort parking was nearby , down

they are very pet friendly

it was clean and very pet friendly.

they told us on booking site there was a restaurant, bar and terrace, when we finally saw someone, we were told

food surprisingly lovely restaurant & bar lovely hostess easy parking close to the hotel nice clean room with

gym needed some fans and the pool could do longer hours

pool, room size, bathroom

clean, modern, friendly front desk staff, parking.

since the hotel is inside a golf court, there are a lot of savage rabbits jumping around the hotel road access

the staff were very helpful. good outside parking.

fast wifi

security password on the wifi makes it unsuitable for doing any online banking or other sensitive work

pets allowed but not really pet friendly

hotel wifi keeps logging out

not far from the hotel is a lovely walk near a river, perfect for walking with a pet

room and very comfortable bed; tea kettle, tv, stable wifi; toilette provided with bidet; wide basement parking

wifi, horrible pillows, asked for a double room and got twins, couldn t get the tv to work,

little dated, they give you a tv remote when you hire the room with the wifi pass on a label on the back, the

there is a bar / restaurant on site but its basic, 3 types of sandwich and 2 types of beer and coffee kind of

location, ample parking, comparatively cheap

can easily hear next room, no english speaking reception, no proper dining area (there is only a bar in the

the parking space

no hot water, restaurant was closed on a friday night for dinner, and wifi was not dependable

only alternative is mcdonalds next door, a friendly bar at 200m walking distance and a lidl supermarket next

breakfast buffet 14 euros little choices

the reception was very helpful and the breakfast was at continental standard level

nice and modern rooms. breakfast is excellent.

wifi didnt reach the room, we always had connection problems

the wifi is weak in the room.

wifi signal was very weak in my room.

data signal is bad, need to connect to the wifi, but wifi is good

the breakfast was also fabulous

good breakfast, nice room, good equipments, hotel modern

i couldn t locate a room service menu or mini bar price list

the gym. quite basic

we asked for a room with kids, but they fixed it to a separate room and the kid's room was on another floor

coffee was from a machine and mediocre, although customers at the bar (at the same time) got it freshly made

no wifi in the room

the bar with awesome tapas that came with each beer

nice bar area

great location, comfortable bed, good shower, good wifi. all good for a 1 night stay

and we were sleeping right above the bar with people shouting till 2am

from bar through ventilation system

staff were fantastic, the strong wifi, the excellent food in mesa 12 restaurant on site, great beer as well

the wifi signal in the room was poor.

location, near to the centre, tasty breakfasts in the bar down, friendly waiters, towels changed every other

there is a tapas bar downstairs, so in the weekend it might be a bit noisy at night.

the location was lovely. the courtyard bar was a hive of activity. lovely food.

am) so i had to go elsewhere for breakfast although

the best part was a lovely bar underneath, great value, nice food & friendly service

wifi with very poor signal

location in the heart of alcala de henares - wifi signal is good enogh for online filn

the wifi was really weak (also no cell network).

bad wifi

wifi password did not work and wifi was therefore not available

all night no wifi and dirty

no clean and no wifi

wifi could have been better.

the wifi was not working good.

the bar could be open all day.

the pool is amazing and very welcoming as it was very hot weather

wifi didnt work well in our room.

good sized room with lovely balcony and spa bath

no room service before 11 am

room service club sa dwich was poir and with only half cooked fries - still hard and cold in the

all round it was what we needed and a good breakfast

big clean rooms,parking,pet friendly walking distance to alcala centre.

clean,easy access and car parking

breakfast was good, just maybe they took a bit of time to replace cups and mugs, also little

good breakfast, nice for a stop over on our way to andorra

lovely pool, kids enjoyed it

the rooms and the swimming pool

pool, good spacious room

gym is very small, the swimming pool is too hot and without windows :(

sized room, great balcony, aircon fab, parking easy, close to motorway & 10 min walk to a choice of restaurants

the restaurant/bar offers delicious food from breakfast to dinner; everything we ate there was delicious

very clean and comfortable bed! staff are great! restaurant and bar great to have.

we had travelled all day and booked a hotel with a bar and restaurant but neither were open

parking was across the street.

modern, cosy, beautiful room, beautiful facilities, great wifi por internet conferences

lovely spacious room and bathroom, very comfortable bed. easy to find and good parking facility.

great location with secure parking

modern, excellent sized room, great wifi, great bathroom, good buffet breakfast, secure parking

modern, excellent sized room, great wifi, great bathroom, good buffet breakfast, secure parking

parking is very secure, i didn't have to unload my motorbike

small room but i think it would be great for travellers without kids

bar service was open all hours and very reasonable prices

plenty of parking

friendly and helpful personnel big gratitude parking area conveniently located to make a stop on your drive

very good car parking

restaurant and bar closed, without being notified lights missing in hallway and stairs

due to covid-19 situation, the bar and the restaurant of the hotel are closed, but just

the parking turned out not to be free and wifi was only available at a price.

extra charge 6 euro per day for fast wifi

hotel didn't seem to have any kind of bar or cafe area, except for its main restaurant which was closed when we

wifi was not good

the wifi is great too and free

value for money; good breakfast option; safe space for my bicycle; comfortable bed; very good wifi; nice room;

the bed was really comfortable and the wifi was very fast and reliable

was dark and wifi was not working

is clean, small pool, windows can be opened, comfy beds, working desk, nice breakfast, enough parking spots

the town was busy with families walking around. bar offering tapas with every drink.

no bar to speak of and the restaurant was adequate.

weekend so had exclusive use of pool of thur and fri

parking

must say that in the room next to ours, a family with kids was checked in and that meant a lot of noise

helpful staff - good size room - public parking free next to the hotel - there are restaurant, bar and disco

the wifi is very unstable hence those who travel with work or meeting online will have a big

wifi strong bed was oke

no bar or restaurant

a bar fridge would be a plus.

looks old fashioned - no bar - average breakfast and cleanness

no bar or restaurant but facilities nearby

free wifi was quite adequate for my needs

wifi available in the hotel for 4-5 days

i went for work travel , i needed good wifi which was not the case

location, room service, breakfast

wifi was correct

was given keys to private garden with kids play equipment and swimming pool which was lovely

was given keys to private garden with kids play equipment and swimming pool which was lovely

was given keys to private garden with kids play equipment and swimming pool which was lovely

the kitchenette was a bit limited and rather poorly lit although sufficient.

as a woman alone with 2 young kids, i felt nervous

nice pool for the kids and parents, ev charger in the car park (9 euros i believe for 24 hrs), aircon in the

kids loved the pool

swimming pool with kids is a must in this hotel, specially during summer time.

your electric stuff, the bathroom has a tub, only the breakfast was so-and-so (many families with kids and the

from as soon as we arrived kids were shouting, banging loudly on doors and running up and down the corridor

wifi wasn't working at all, nowhere in the entire house

wifi weak in bedroom

breakfast was just okay but it was enough just not a lot of thought went into it

parking was close and safe

location was good and had good parking. on site bar and tapas were very good.

location was good and had good parking. on site bar and tapas were very good.

very clean and courtyard seating outside bar below hotel

the price was excellent for 4 people in one room. the air con and wifi was great

could not open window as room was above a bar terrace which remained noisy till around 00:30

place nice for stay even with kids

when we got stuck in the middle of madrid for 3hr from 9-12pm due to 5 different uber kids driver cancelling

it would have been nice to dip in the water while at the hotel with our kids

excellent sound insulation so we weren't bothered by the planes that flew right by us, and my kids and i loved

they will ask you to take 1more room even you bring kids below 12yo

rooms are small, so it's not very suitable if you're traveling with kids and have a lot of luggage

not for a kids at all

the bed was extremely comfortable, the kitchen was fully equipped (with utensils, coffee maker, and appliances

we had a room with the kitchen

gym needs some free weights, bench for weights (get a bench that can be made into incline, seat w/

wifi not working

free wifi too

although we got the wifi code it didnt connect at all

clean, cheep, great food, free wifi & petrol station next door

then the reception staff would not honour our request for inter-connecting rooms as we had three kids, means my

the menu did throw me as there wasn't anything my kids would really eat, but the staff were so accommodating

my wife arrives with 3 little kids alone in the night

we were travelling with kids and booked two rooms asking for neighbouring ones

the kids liked the pool

morning (airport shuttle runs 24/7) and the room was brilliant, comfy bed, extra blanket, free wifi and very

clean, airport shuttle, price and nice location

free airport shuttle, confy beds and pillows. perfect for a one-two night stands.

was excellent the shuttle transfer, the driver and his english, the cleanliness and comfort of the room and

the wifi didn't work for me but maybe that is my phone

free wifi is a

in the hotel room there was no information about the wifi accept for a note saying, go to the reception for

hotel restaurant and bar closed when we arrived at 8:30pm although website said it was open until 1am

the small bar for breakfast was great, and we also had dinner in the restaurant belonging to the hotel which

wifi is poor in my room

the half night listening of crying kids, could be better insulated

family room was big , kids loved it.

i wouldn't recommend this hotel to anyone especially anyone with kids/family

lovely park just outside for the kids to

had 2 kids under 4 years i booked a junior suite when i arrived they told me our junior suite is tow

rooms, safe, 8 minutes from the airport, 88 euros total for 2 rooms for me my wife and our 3 kids , you could

connecting door between the rooms, so if you have small kids it is a problem

that had no switch for so had to remain on all night which is not ideal for light sleepers and kids

no restaurant or bar at the hotel but many bars, cafes etc

the wifi is quite bad.

kids in one and parents in the other

we tried t order some room service for the kids and we were told it was not available.

- wifi - location - professionalism - comfortable bed - cleanliness - safety - 24/7 reception

spacious room and good enough wifi

mini bar and free airport shuttle

provided inside the room, good only if you are travelling alone or with your partner, if you have kids then to

it is not possible to convert the double bed to two twins, which is a problem when two kids have to share the

the second bed is a sofa type bed more for kids

husband 2 kids (4 and 5 years old) and i stayed for one night

we waited so long our kids walked to mcdonalds

also bar madrid a block from the hotel had great latte we went a couple times a day

the wifi was very slow but again it s not q bid deal if you are only spending one night

chose this to be close to the airport and for the wifi

also, we appreciate yates ha omg breakfast and wifi includes in the price

wifi was a bit slow

great place, very comfortable to stay with kids, ideal breakfast. very happy.

room, restaurants and pools, the room size ( junior suite ), the balconies, the pool options, the kids club,

the pool was nice, towel service and the little gift for the kids

the wifi worked well for streaming movies for the kids and doing work

no menu for kids

too many kids for a business hotel. impossible to relax and enjoy the pool with 10 kids in it

not good when you have little kids

was a little higher than we usually pay for a stay with 2 kids and 2 children

got charged extras for bringing partner and kids and for parking

gym & location

great with kids, our room had a bunk bed that the kids loved and even had frozen and ice age themed walls for

accomodation was perfect, we had a room with 4 beds so perfect for the kids

a bit noisy, heard kids yelling at night in the hallway

spacious room for 4 people, nicely decorated for kids.

we booked the quadruple room which had bunk beds for the kids

transfer , amazing breakfast , facility is family friendly, with the play ground for kids and a park close by,

behind the hotel is really nice park for kids and a lot of greenery and metro is 5 min walk away

have to overpay if traveling with three kids

reception desk and 1 of them was attending one person, behind it there was a family with little kids (and me)

had two twin rooms connected as we were traveling with 2 small kids

there was a lot of noise outside the room. kids running in the hall at late hours

room was very well designed to fit 2 kids as the room had 2 foldable beds that turn into a bunk bed and there

noisy neighborhood outside and poor sound insulation, heard kids playing outside the room

had to pay for another room because they said kids over 12 could not sleep in bunks

small shower. not an option traveling with kids

beds for kids were not prepaired, had to look for how to open it (from the wall)

mily with 3 kids) had a 24 stop in madrid the location was great for us

my kids loved the bunked

kids loved the pool

shuttle service to airport was excellent. the kids liked bunkbeds.

are a family of five with kids

the kids were disappointed that the wii console was missing from the lounge.

excellent hotel for the kids, staff were great and room was spacious and clean.

supposed to go to the hotel next door (it was already after midnight and travelling with small kids)

good facilities for kids

beds aren't suitable for small kids who are in danger of falling off

chose this hotel specifically because we were traveling with kids and wanted them to enjoy a fun time in the

this was a bit tricky, especially when traveling with kids, and we would have appreciated being informed in

there was a pool, workout room, and even a little kids play area in the lobby

food, friendly staff and the kids corner play room was great for our 3 children after a long day travelling

pool was great for the kids

4 playgrounds for kids around the hotel

everything is very cramped with such a small room, loads of luggage and two kids

not ideal for kids

bathroom shower was too slippery and j was traveling with elders and kids

was amazing; the room was very cozy and comfortable; the gym was well-equipped; and the location close to the

the location is close to the airport, and they offer a free shuttle

wifi worked perfect

close to the airport, clean, good food and pet friendly.

the swimming pool maybe?

that evening a huge party of kids arrived at 11pm and ran up and down the corridors screaming and shouting

felt the daily pet charge was a bit much...30 !

rooms are pet friendly

the gym is listed but actually closed permanently

the reception staff went out of their way to make sure that our pet dog was able to stay with us

30 when i was drifting off to sleep and a large family or group of kids arrived

they have private free parking for car travellers

easy to find. good free parking. very clean and tidy

great location for motorways, food nearby, bus stop outside, free parking, nice room, very clean, pet friendly

expensive charge for small pet.

the hotel is great for us 2 adults and 2 kids

we were 2 adults and two kids and they treated us wonderfully

my kids absolutely loved the selection at breakfast and it was a lovely atmosphere- the christmas

the staff was very friendly. was travelling with 3 kids and they loved it.

remind the kids not to run

there are parks and facilities around for kids as well

they want the kids to responsible for the broken room they gave to us

good wifi in room

the parking is free and the staff are very helpful and friendly

to find, good location, good secure gated parking, everything was as i hoped it would be great

lack of vegetables at breakfast, noisy kids in room next door

we appreciate netflix on the tv for our kids

pool , the bar , the restaurant, the room , the gym and the breakfast was exelent

pool , the bar , the restaurant, the room , the gym and the breakfast was exelent

staff extremely friendly, free pool/gym facilities

bed, pool, playground for kids, airport shuttle and the staff is amazing

also the nice gardens areas and kids zone

airport shuttle, proximity to airport, pool and playground for kids

kids in the pool shouting and the pool assistant did not tell anything to them or to their parents

nice stuff nice garden good for kids nice pool

the restaurant where we had breakfast. the staff was very rude even with kids rest all is fine.

close to metro stop gym facilities quiet and comfortable very friendly and helpful staff

is very close to the metro station and after 20 min you are in the center of madrid breakfast bed gym

comfortable bed, lovely gym and outdoor swimming pool with lots of sun loungers and even a life guard

and pool were great, the gym is a great addition

the site you can't add additional bed for kids, by chat they say that's ok to add one and charge you a lot for

the room is very small, but nice, new and clean, with small kitchen and dishes, lounge on the open air

would have liked the pool to be open for longer

beds, elegant hall (where we could spend time together in the group), good wifi, nice rooms in general

says the hotel offer laundry when i booked the room, but the staff said they don't have it when i actually got

breakfast is quite expensive even for kids.

it was comfortable, staff great, a wonderful mission statement. room service was very good.

room service was honest and excellent

room, spacious, very good breakfast, comfortable bed, clean, good fast wifi, nice employees

it is to pet friendly,i feel there should be a designated area for people and their pet s

you don t have to pay for the breakfast of the kids.

you don’t have to pay for the breakfast of the kids.

service by the bar attendant julio was exceptional, he demonstrated genuine interest to serve us and he went

the front desk and restaurant staff were all helpful and a pleasure to deal with, and the bar was a very

qr code with room service menu does not work

perfect for travelling with kids

was excellent; if you are traveling with kids, there is a park next to the hotel

great park behind the hotel if you would like to have a walk or have kids

is too hard ac blowing on the bed directly quality food for room service is disappointing shower pressure could

great park behind the hotel if you would like to have a walk or have kids