that evening a huge party of kids arrived at 11pm and ran up and down the corridors screaming and shouting

quality hotel, very clean, accepts pets, nice restaurant, friendly staff

nice gym and good breakfast

new hotel with modern style. gym + sauna available, but was not used. free parking space

there was no room service

30 when i was drifting off to sleep and a large family or group of kids arrived

pets were welcome and staff spoke good english and were extremely pleasant and helpful

wifi worked well

finding the place even with satnav. parking very tight

the tapas bar was open again, service very slow and a lot of menu was out of stock

the peaceful area of the complex, the employees, the rental bikes, and the safety of having the kids play

for a place that s family oriented do they find it acceptable for kids to go at cancer hour to the

staff was exceptional but the two breakfast waiters seemed short and annoyed with my two kids)

great place to travel with kids.

nice green area with great swimming pool. good activities for the kids.

although we got the wifi code it didnt connect at all

free wifi too

clean, cheep, great food, free wifi & petrol station next door

wifi not working

they want the kids to responsible for the broken room they gave to us

there are parks and facilities around for kids as well

restaurant, no bar open

very weak wifi in the room. in common areas ok.

terrible wifi - nearly useless

there was no wifi

free parking, quick check in

wifi in the room

location, comfort & cleanliness but no wifi in rooms

to get to and from madrid, didn't like that we had to pay 8 extra a day per person for a breakfast meal, wifi

swimming pool with kids is a must in this hotel, specially during summer time.

your electric stuff, the bathroom has a tub, only the breakfast was so-and-so (many families with kids and the

as a woman alone with 2 young kids, i felt nervous

kids loved the pool

nice pool for the kids and parents, ev charger in the car park (9 euros i believe for 24 hrs), aircon in the

lovely park just outside for the kids to

the half night listening of crying kids, could be better insulated

i wouldn't recommend this hotel to anyone especially anyone with kids/family

family room was big , kids loved it.

had 2 kids under 4 years i booked a junior suite when i arrived they told me our junior suite is tow

wifi available in the hotel for 4-5 days

i went for work travel , i needed good wifi which was not the case

would love a swimming pool there !

location, room service, breakfast

free wifi was quite adequate for my needs

no bar where you could relax with a drink, so had to go elsewhere

it is become a basic to have mini bar and at least coffee machine , cups and cattle it is not a luxury

room service option or somewhere to buy coffee etc

wifi was very fast and reliable

wifi strong bed was oke

must say that in the room next to ours, a family with kids was checked in and that meant a lot of noise

helpful staff - good size room - public parking free next to the hotel - there are restaurant, bar and disco

the wifi is very unstable hence those who travel with work or meeting online will have a big

lots of kids running around, doors banging, kids screaming until midnight

good service, modern hotel, free shuttle every 30 mins.

hotel is ok nothing special but clean and the wifi worked well

booked this hotel to enable an early flight to hamburg

enjoyed the breakfast buffet

excellent sound insulation so we weren't bothered by the planes that flew right by us, and my kids and i loved

they will ask you to take 1more room even you bring kids below 12yo

it would have been nice to dip in the water while at the hotel with our kids

we had a room with two double beds and we travelled with our two girls but during the night the kids kept falling

when we got stuck in the middle of madrid for 3hr from 9-12pm due to 5 different uber kids driver cancelling

not for a kids at all

rooms are small, so it's not very suitable if you're traveling with kids and have a lot of luggage

breakfast was amazing-truely

bien el gym, el cuarto, el transporte, pude hacer el cehck out later a un precio razonable y sin

the gym was really small

more spaces for kids, for example a little playground

we were travelling with kids and booked two rooms asking for neighbouring ones

the kids liked the pool

then the reception staff would not honour our request for inter-connecting rooms as we had three kids, means my

the menu did throw me as there wasn't anything my kids would really eat, but the staff were so accommodating

the wifi was not working at all in the room.

in the blankets, dirty sheets, ants in the shower, unbearable noise from the road, spotty wifi, and on top of

the small bar for breakfast was great, and we also had dinner in the restaurant belonging to the hotel which

free late check out

wifi is poor in my room

not good when you have little kids

got charged extras for bringing partner and kids and for parking

too many kids for a business hotel. impossible to relax and enjoy the pool with 10 kids in it

was a little higher than we usually pay for a stay with 2 kids and 2 children

swimming pool was not operational

the kids were disappointed that the wii console was missing from the lounge.

excellent hotel for the kids, staff were great and room was spacious and clean.

are a family of five with kids

supposed to go to the hotel next door (it was already after midnight and travelling with small kids)

good facilities for kids

my kids loved the bunked

the top bunk bed for the kids needs a safety rail.

beds for kids were not prepaired, had to look for how to open it (from the wall)

the option to accommodate my kids in the same room was fantastic

not a big deal, until you add 2 tired kids to the equation

not very good signal of the wifi

wifi wasn't good at all.

wifi in room wasn't so great specially evening time , as we know that the evening time is busy time

the room was big and nice, bath room excellent ! wifi was not good ! service super!

i had dinner at the bar for less than 10 euros before tip, and it was really good bot just value but good food

clean,easy access and car parking

good breakfast, nice for a stop over on our way to andorra

we parked easily in the hotel car park and connected our car to the ev charger - free charging was a major

breakfast was good, just maybe they took a bit of time to replace cups and mugs, also little

breakfast expensive. staff very good, bar food not so good.

food, friendly staff and the kids corner play room was great for our 3 children after a long day travelling

there was a pool, workout room, and even a little kids play area in the lobby

this was a bit tricky, especially when traveling with kids, and we would have appreciated being informed in

beds aren't suitable for small kids who are in danger of falling off

chose this hotel specifically because we were traveling with kids and wanted them to enjoy a fun time in the

no clean and no wifi

the bar could be open all day.

wifi could have been better.

all night no wifi and dirty

also, the wifi is free and it is decent but it is frustrating as it is not fast enough to do anything else

breakfast room, and wanted us to stay in the cafeteria (which is super cold, and we had 3 sick kids

of family kids noise, it's in the middle of no where my service was terrible no late food options not a place

i liked how there was a carport underneath, great area for the kids to play safely

not very versatile choices and our kids left still

free parking in front of room

they said we have no medicine or alcohol only a little bit of vinegar, the staffs were a bunsh of kids whom have

the walls and a sharp metal thing sticking out the floor which of i didn't see it and one of the kids had fell

place seems to be popular with families (i would take my kids there for couple of nights)

plus served from the bar but with very little choice a pity because everything else was great

parking was included and right outside each room

not ideal for kids

everything is very cramped with such a small room, loads of luggage and two kids

4 playgrounds for kids around the hotel

pool was great for the kids

bathroom shower was too slippery and j was traveling with elders and kids

booked to stay here as we had our dog with us and they are a pet friendly hotel

pool, gym, restaurant

access to the atrium for dinner or for us to relax in since the pool was closed

a good size, the beds are big and comfy, the windows open, everything works, there is even a mini bar in the

easy access to the gym.

had to pay for another room because they said kids over 12 could not sleep in bunks

small room unsafe bank bed for the kids. very high... no safety board...

the rooms were super clean and the staff were quite friendly. also has a great pool for the kids

there was a lot of noise outside the room. kids running in the hall at late hours

shuttle service, the food and the people at the restaurant are great , the pool is a big plus for kids and have

we weren't able to give our kids a real bath and everyone slept poorly

was nice but as a 4 star hotel i would have thought the restaurant would be open for room service but no service

free underground parking available to

the breakfast had everythink you could think of and was lovely

there is free parking at the hotel

had two twin rooms connected as we were traveling with 2 small kids

pool is ok, would be better if there was another just for kids

behind the hotel is really nice park for kids and a lot of greenery and metro is 5 min walk away

the poolside area. pool was cold but area was not crowded. very relaxing and great for kids.

paid for half board due to the fact we were travelling with small kids

breakfast is quite expensive even for kids.

very friendly service. nice gym. good prices at bar and restaurant.

a truly pet friendly

size of the room, the personnel was super helpful and polite ( esp natalia), the facilities, breakfast was

varied breakfast and many options in the buffet! and ofcourse it was yummy! :)

lovely pool, kids enjoyed it

friendly staff. cleanliness in general. pool facilities.

some road noise by the pool

was no food available or room service until 8 pm, which i think is very poor service for a hotel of this quality

the rooms and the swimming pool

no fridge in the room. it would be useful when travelling with small kids.

11:45 pm people and kids started laughing loudly in middle of high way which woke us up and called the reception

near from warner park, a good option for families with kids

location. it was close to business park which had ample entertainment options for kids.

the room was very small for 2 adults and 2 kids

size of second bedroom for the kids. way too small for two

bar overpriced

i didn't include breakfast on my room reservation, but took it anyway and paid fot it

wifi not working

nice hotel, in good location. breakfast excellent

wifi was very bad.doors slam shut which woke me up every morning.

bar and terrace outside looked nice but unfortunately no staff were there

so if i need to get my coffee i should wait unit 11 or to dress up and go to the bar which is not practical at

i was not able to connect to the wifi.

location. outdoor rooftop pool

good wifi and bed

there is a tapas bar downstairs, so in the weekend it might be a bit noisy at night.

the location was lovely. the courtyard bar was a hive of activity. lovely food.

the bar was also not open as early as indicated

am) so i had to go elsewhere for breakfast although

location, near to the centre, tasty breakfasts in the bar down, friendly waiters, towels changed every other

the restaurant where we had breakfast. the staff was very rude even with kids rest all is fine.

wifi worked great in our room and the bed was very comfortable

i didn t realise there was a pool when i booked it as i booked based on location to an event

really good wifi

great location. nice reception. pet friendly

bad wifi

the wifi was really weak (also no cell network).

not made aware of breakfast facilities as information in room only detailed room service

location in the heart of alcala de henares - wifi signal is good enogh for online filn

the wifi is weak!

good breakfast, well located...

and helpful staff, great breakfast, perfectly adequate rooms and very clean and new, great

room was cosy, comfortable, clean. breakfast was just good enough. staff was kind.

all good, simple breakfast for 10 , rooms are big, modern, clean and safe

breakfast options for the cost

with tiny beds, uncomfortable mattresses which causes back pain for me, we were with two small kids and they

was basic, in the very noisy public bar next door

- good insulation (low noise), very quiet, curtains for shading the room) - very cozy room - good bar (for

breakfast on weekends is free

wifi was iffy, location was a bit further away from the city than i expected.

the beds were comfortable, but the pillows are for kids

- there was a team of very young kids (8-12 years old

the wifi wasn't working well

i had to go downstairs to get them because there is no room service

the smell in the room was similar to the smell in the male dressing room at the gym

and we were sleeping right above the bar with people shouting till 2am

from bar through ventilation system

location really friendly and helpful staff excellent food available in hotel and tapas bar nearby

the wifi signal in the room was poor.

staff were fantastic, the strong wifi, the excellent food in mesa 12 restaurant on site, great beer as well

spa closes at 8pm which seems a bit early in my opinion

the wifi connection proved to be very strong

spa exceptional

the gym is small and you have to book to use iy

the wifi had issues one evening but was resolved within hours

wifi signal didn't reach my room; ended up having to change rooms

there was an issue with wifi which was resolved very well, the reception people dealt with it very quickly,

breakfast did not have eggs

staff was very friendly. downstairs restaurant and bar were good.

a really classy, comfortable hotel. very good breakfast and kind staff.

the site you can't add additional bed for kids, by chat they say that's ok to add one and charge you a lot for

staff/food/pool

i liked the shuttle service, the pool and the location (close to mad cool festival)

rooftop pool friendly staff. free shuttle bus mon to friday

how close it was to the airport, and the free shuttle was a definite added bonus

the pool was a good size for kids to splash in

impossibly to get a cab from the hotel with two kids unless you carry a car seat

breakfast was quite expensive at 9 euro per person (no discount for kids)

we had disappointed kids and adults

but tasty, room was comfortable and had a microwave which was handy and the pool was good for the kids

we asked for a room with kids, but they fixed it to a separate room and the kid's room was on another floor

good restaurant and nice bar with tables in square outside

void mini bar in the room with no water; no dental nor shaving kit in the bathroom;

wifi was good

no wifi in the room

ry comfortable with kids), location (15 mins by train and you are in a city center), private parking

due to the time of arrival (12am), and traveling with kids, we had to take a cab from barajas airport which

and food space area which meant all through the night you could hear people speaking,yelling or kids playing

distance (and after seeing the prostitutes nearby, i wasn t keen on walking out with the kids either)

bed for the kids was a bit broken

the second bed is a sofa type bed more for kids

say it's sound proof, it's not i can hear kids playing outside and people walking all night long

walk from the metro station, at mid day in the summer, under the sun, is memorable with young kids

provided inside the room, good only if you are travelling alone or with your partner, if you have kids then to

we waited so long our kids walked to mcdonalds

big swimming pool. relaxing music. lifeguard. kids play area(although very basic).

nice stuff nice garden good for kids nice pool

also the nice gardens areas and kids zone

kids in the pool shouting and the pool assistant did not tell anything to them or to their parents

pool was great kids loved it

the pool was nice, towel service and the little gift for the kids

limited food options for kids

no menu for kids

great place, very comfortable to stay with kids, ideal breakfast. very happy.

the wifi worked well for streaming movies for the kids and doing work

we tried t order some room service for the kids and we were told it was not available.

kids in one and parents in the other

location from airport after long flight to catch a good night rest, late check out was nice

very clean and modern. great washroom. they allowed an early check in.

mini bar and free airport shuttle

gorgeous. clean. shared kitchen always clean and replenished

kitchen with coffee, room with iron and washing machine

the property has several rooms available and a shared kitchen and laundry room

does not say the kitchen area is shared with other guests

big tv and free wifi in the room

we can t order the kids menu from the restaurant to the room, even we have a dining table there

very good for staying with kids, enough space for 2

we were able to get a suite with a room for the kids and a room for the grownups at an excellent price

bar staff were absolutely horrendous

the wifi was not operating, but it was fixed later

the shuttle bus took us from airport to hotel and vice versa

airport shuttle works a treat

rooms are basic but spotless, wifi is fast and location can t be

the wifi didn't work for me but maybe that is my phone

to go to the airport in the morning, the staff kindly arranged free shuttle, which is great

that had no switch for so had to remain on all night which is not ideal for light sleepers and kids

rooms, safe, 8 minutes from the airport, 88 euros total for 2 rooms for me my wife and our 3 kids , you could

connecting door between the rooms, so if you have small kids it is a problem

no restaurant or bar at the hotel but many bars, cafes etc

large room&bathroom. friendly, english speaking staff. close to metro. fast wifi