modern, cosy, beautiful room, beautiful facilities, great wifi por internet conferences

we had travelled all day and booked a hotel with a bar and restaurant but neither were open

parking was across the street.

the restaurant/bar offers delicious food from breakfast to dinner; everything we ate there was delicious

very clean and comfortable bed! staff are great! restaurant and bar great to have.

secure parking

very clean with secure parking, an ideal ferry stop over.

lovely spacious room and bathroom, very comfortable bed. easy to find and good parking facility.

modern, excellent sized room, great wifi, great bathroom, good buffet breakfast, secure parking

car parking available on site

small room but i think it would be great for travellers without kids

people smoking in the entrance to the hotel have a very bad smell in the reception and bar area would be a good

location. bar opened 24/7 free parking . location. just 30 min from airport

plenty of parking

it used this hotel previously cant fault it nice clean bedding lovely bar area with reasonably priced excellent

tea or coffee making facilities in your room, cafeteria / bar behind the reception desk is the least inviting

there was free parking on the property

restaurant isn t really a restaurant it s a cafe,expected better for a 4 star hotel and bar service was hard

the parking of the hotel was full of cars, but eventually we managed to park somewhere inside.

it is only missing a swimming pool!!

was impossible to watch tv), lack of kettle, coffee in the room, dark room and bathroom, lack of wifi in the

extra charge 6 euro per day for fast wifi

free wifi is very slow

a hotel of this rating, not to have a bar or restaurant is unacceptable

hotel didn't seem to have any kind of bar or cafe area, except for its main restaurant which was closed when we

excellent location, quiet neighborhood, helpful staff, good free wifi

good wifi

the room is very clean with room service everyday

was dark and wifi was not working

very accomodating staff, as i travelled with my mother and arrived early we were allowed an early check in as

the parking space

location, ample parking, comparatively cheap

there is a bar / restaurant on site but its basic, 3 types of sandwich and 2 types of beer and coffee kind of

can easily hear next room, no english speaking reception, no proper dining area (there is only a bar in the

little dated, they give you a tv remote when you hire the room with the wifi pass on a label on the back, the

was given keys to private garden with kids play equipment and swimming pool which was lovely

was given keys to private garden with kids play equipment and swimming pool which was lovely

was given keys to private garden with kids play equipment and swimming pool which was lovely

the kitchenette was a bit limited and rather poorly lit although sufficient.

from as soon as we arrived kids were shouting, banging loudly on doors and running up and down the corridor

wifi wasn t good.

excellent dinner and breakfast

parking was close and safe

the swimming pool and area round it is very nice with good views

fast wifi

security password on the wifi makes it unsuitable for doing any online banking or other sensitive work

) tricky to find in the old town at the top of the mountain - but worth the effort parking was nearby , down

food surprisingly lovely restaurant & bar lovely hostess easy parking close to the hotel nice clean room with

clean, tidy and lovely staff. private parking and great local restaurant.

parking nearby to hotel

private parking

the room was comfortable, the parking is free and the staff were all very friendly

the wide halls with stone tiles and huge windows overlooking the golf fields are stunning

the pool area could do with a little tlc but lovely to have it.

the parking lot look like a ghost town

was happy to find a gym at the property, there is a pool but it had closed for the season when i visited

not far from the hotel is a lovely walk near a river, perfect for walking with a pet

location near the shops and a nice walk by the river ideal for pet owners

pets allowed but not really pet friendly

hotel wifi keeps logging out

our room and bathroom were clean, the bed linen and towels were fresh, and the wifi was fast

in the bathtub stains in the carpet restaurant closes early and they claim 24hours room service

only alternative is mcdonalds next door, a friendly bar at 200m walking distance and a lidl supermarket next

i had to buy it out because no room service was available

room was good, the gym

also the brochures say there's 24/7 room service and when we called down for some we were told 'the restaurant

wifi didnt reach the room, we always had connection problems

the wifi is weak in the room.

wifi signal was very weak in my room.

the swimming pool was a plus during the hot summer in spain

spa closes at 8pm which seems a bit early in my opinion

fantastic restaurant for buffet breakfast or dinner

the only solution was to order hot water from the kitchen or as room service

spa exceptional

we asked for a room with kids, but they fixed it to a separate room and the kid's room was on another floor

coffee was from a machine and mediocre, although customers at the bar (at the same time) got it freshly made

wifi signal was poor in the lobby and non existent in our bedroom at the rear of the hotel

nice bar area

wifi was good

from bar through ventilation system

and we were sleeping right above the bar with people shouting till 2am

staff were fantastic, the strong wifi, the excellent food in mesa 12 restaurant on site, great beer as well

great location, comfortable bed, good shower, good wifi. all good for a 1 night stay

the wifi signal in the room was poor.

am) so i had to go elsewhere for breakfast although

the bar was also not open as early as indicated

the location was lovely. the courtyard bar was a hive of activity. lovely food.

the best part was a lovely bar underneath, great value, nice food & friendly service

there is a tapas bar downstairs, so in the weekend it might be a bit noisy at night.

good wifi

location in the heart of alcala de henares - wifi signal is good enogh for online filn

the wifi was really weak (also no cell network).

wifi with very poor signal

bad wifi

wifi could have been better.

no clean and no wifi

the wifi was not working good.

the bar could be open all day.

also, the wifi is free and it is decent but it is frustrating as it is not fast enough to do anything else

the wifi connection coverage differs throughout the hotel

wifi was not great

mini bar better stocked and corkscrew in room.

good sized room with lovely balcony and spa bath

wifi was very bad.doors slam shut which woke me up every morning.

so nice to have the parking behind the hotel

handy location when travelling to malaga, bars and restaurants within walking distance, secure parking

the wifi was down for a day and it was coming really bad smell from the drains in the bathroom

breakfast is awesome

- nice, clean and modern rooms - lively bar downstairs - fair price - free on-site parking

lovely pool, kids enjoyed it

pool lovely to cool off in after a long day

could not get any food in bar or restaurant

wifi is thru external supplier, which requires registration + personal details

was no food available or room service until 8 pm, which i think is very poor service for a hotel of this quality

the house was lovely; we were alone the first two days and had the pool and spa only for us, which was a real

the town is the home of juan ruiz, one of the figures of medieval spanish literature

owner is a very nice person,the house is clean,neat , beautiful and is well appointed, especially spa is wonderful

:) special greetings for the lady in the restaurant as she was very helpful and friendly with our kids

of tempting treats for kids in family room but pricey snacks with not even free water

no kids play but it s ok

room is good size for travelling with two kids

when we got stuck in the middle of madrid for 3hr from 9-12pm due to 5 different uber kids driver cancelling

rooms are small, so it's not very suitable if you're traveling with kids and have a lot of luggage

not for a kids at all

wifi works great throughout the

the wifi was not easily accessible and needed joining to a loyality programme.

there is a bar and restaurant

we were travelling with kids and booked two rooms asking for neighbouring ones

then the reception staff would not honour our request for inter-connecting rooms as we had three kids, means my

my wife arrives with 3 little kids alone in the night

more spaces for kids, for example a little playground

the menu did throw me as there wasn't anything my kids would really eat, but the staff were so accommodating

the wifi was good as well

free airport shuttle service

were no signs anywhere to provide the wifi password so i assumed they did not have it, weird to guess that, i

rooms are basic but spotless, wifi is fast and location can t be

better instructions for wifi in the room, a sheet with basic info could be enough

that had no switch for so had to remain on all night which is not ideal for light sleepers and kids

rooms, safe, 8 minutes from the airport, 88 euros total for 2 rooms for me my wife and our 3 kids , you could

connecting door between the rooms, so if you have small kids it is a problem

comfortable, good size room, grab bar in tub which has often been missing in other places i stayed

the wifi was not working

the shower area (tub) is unsafe, it has no grab bar in case you are falling down inside the tub.

wifi is poor in my room

free wifi is a

wifi was ok

in the blankets, dirty sheets, ants in the shower, unbearable noise from the road, spotty wifi, and on top of

kids in one and parents in the other

we tried t order some room service for the kids and we were told it was not available.

spacious room and good enough wifi

the wifi was really good and the drinks in the mini bar were inclusive

laundry service provided and the breakfast options were not that great

early check in time

bar wasn't open on saturday night charge for use of garage should have been included in the

room was clean and wifi was strong

nice pool bar at the corner 4

poor wifi connection in my room

say it's sound proof, it's not i can hear kids playing outside and people walking all night long

it is not possible to convert the double bed to two twins, which is a problem when two kids have to share the

they give kids a nice little gift when you check in

the second bed is a sofa type bed more for kids

walk from the metro station, at mid day in the summer, under the sun, is memorable with young kids

the wifi worked well for streaming movies for the kids and doing work

no menu for kids

great place, very comfortable to stay with kids, ideal breakfast. very happy.

room, restaurants and pools, the room size ( junior suite ), the balconies, the pool options, the kids club,

the pool was nice, towel service and the little gift for the kids

family room was big , kids loved it.

had 2 kids under 4 years i booked a junior suite when i arrived they told me our junior suite is tow

the half night listening of crying kids, could be better insulated

lovely park just outside for the kids to

i wouldn't recommend this hotel to anyone especially anyone with kids/family

we really enjoyed our stay in a quardable-family room. our two kids loved the

we booked the quadruple room which had bunk beds for the kids

perfect for kids

great with kids, our room had a bunk bed that the kids loved and even had frozen and ice age themed walls for

separate bedroom for kids was a plus

got charged extras for bringing partner and kids and for parking

was a little higher than we usually pay for a stay with 2 kids and 2 children

too many kids for a business hotel. impossible to relax and enjoy the pool with 10 kids in it

not good when you have little kids

room service was a bonus and the pool was great

paid for half board due to the fact we were travelling with small kids

behind the hotel is really nice park for kids and a lot of greenery and metro is 5 min walk away

have to overpay if traveling with three kids

pool is ok, would be better if there was another just for kids

transfer , amazing breakfast , facility is family friendly, with the play ground for kids and a park close by,

the rooms were super clean and the staff were quite friendly. also has a great pool for the kids

shuttle service, the food and the people at the restaurant are great , the pool is a big plus for kids and have

small room unsafe bank bed for the kids. very high... no safety board...

small shower. not an option traveling with kids

noisy neighborhood outside and poor sound insulation, heard kids playing outside the room

kids loved the pool

mily with 3 kids) had a 24 stop in madrid the location was great for us

the top bunk bed for the kids needs a safety rail.

my kids loved the bunked

beds for kids were not prepaired, had to look for how to open it (from the wall)

supposed to go to the hotel next door (it was already after midnight and travelling with small kids)

are a family of five with kids

the kids were disappointed that the wii console was missing from the lounge.

excellent hotel for the kids, staff were great and room was spacious and clean.

good facilities for kids

chose this hotel specifically because we were traveling with kids and wanted them to enjoy a fun time in the

there was a pool, workout room, and even a little kids play area in the lobby

beds aren't suitable for small kids who are in danger of falling off

this was a bit tricky, especially when traveling with kids, and we would have appreciated being informed in

food, friendly staff and the kids corner play room was great for our 3 children after a long day travelling

pool was great for the kids

not ideal for kids

everything is very cramped with such a small room, loads of luggage and two kids

4 playgrounds for kids around the hotel

bathroom shower was too slippery and j was traveling with elders and kids

arrived very late and left early but: staff very accommodating good wifi decent breakfast

free shuttle from and to the airport, located 200 meters the metro to the city center.

room is fine. gym not good, extremly small. breakfast is ok, but had better in spain

airport shuttle

swimming pool and gym good. good restaurant next door

lack of vegetables at breakfast, noisy kids in room next door

we appreciate netflix on the tv for our kids

there were no spoon, fork or knife in the kitchet - whats the point with the kitchen then?

the room has a useful kitchen with microwave, kettle and a little fridge

facilities, laundry service, breakfast was phenomenal

we were 2 adults and two kids and they treated us wonderfully

remind the kids not to run

my kids absolutely loved the selection at breakfast and it was a lovely atmosphere- the christmas

from a long flight and my next flight was 12hrs wait, so i decided to book a room for me and my kids to have

the hotel is great for us 2 adults and 2 kids

also the nice gardens areas and kids zone

bed, pool, playground for kids, airport shuttle and the staff is amazing

airport shuttle, proximity to airport, pool and playground for kids

pool was great kids loved it

kids in the pool shouting and the pool assistant did not tell anything to them or to their parents

the restaurant where we had breakfast. the staff was very rude even with kids rest all is fine.

we stayed with our cat and requested late check out, everything was smooth and easy

close to metro stop gym facilities quiet and comfortable very friendly and helpful staff

is very close to the metro station and after 20 min you are in the center of madrid breakfast bed gym

and pool were great, the gym is a great addition

the site you can't add additional bed for kids, by chat they say that's ok to add one and charge you a lot for

says the hotel offer laundry when i booked the room, but the staff said they don't have it when i actually got

how close it was to the airport, and the free shuttle was a definite added bonus

i loved the pool, and the hotel itself was very nice, super clean and a wonderful staff!!

room was perfect, with a small kitchenette (microwave, kettle, tap, cutlery, plates) and the bathroom was spacious

you don t have to pay for the breakfast of the kids.

very friendly staff, good breakfast :) room service works perfectly

gym was small but fine for a good workout

the bar area has ~4 areas off it for relaxing with friends or having a drink

that the bar was not open all the time

breakfast is quite expensive even for kids.

it is to pet friendly,i feel there should be a designated area for people and their pet s

poor wifi reception

value for the money, big room, clean, plenty of free parking around the hotel, good quality wifi

very friendly service. nice gym. good prices at bar and restaurant.

perfect for travelling with kids

great park behind the hotel if you would like to have a walk or have kids

was excellent; if you are traveling with kids, there is a park next to the hotel

the spanish room service couldn t understand our requests in english

wifi was well working

we had disappointed kids and adults

kids went to the pool about 45 min prior to closing, and the lifeguard had decided to treat the

the pool was a good size for kids to splash in

rooms were huge and had a little kitchen area which was very convenient while traveling with kids

but tasty, room was comfortable and had a microwave which was handy and the pool was good for the kids

room and beds were more than big enough to fit my 2 kids and 2 adults

were noise in the hotel on the night, but that is maybe because there were some families with kids checked in

the staff were very nice to my kids. the airport shuttle is extremely convenient.

she did not provide/mention about wifi information when check in

the gym is out of hotel and locked when i arrived.

all good, simple breakfast for 10 , rooms are big, modern, clean and safe

breakfast is not good at all coffee is bad no salad no fruits etc room is too small

great hotel, nice amenities, great bar and restaurant inside. very comfortable and convenient.

it was nice and clean! comfy bed and duvet. decent breakfast.

pillows were too high + poor breakfast, for 15 eur/ per person i would expect a better

with tiny beds, uncomfortable mattresses which causes back pain for me, we were with two small kids and they

wifi was not good.

wifi and lift worked well

very dissapointing thing was that we asked if the laundry was available

320 for a 2* hotel with no bar facilities is a bit expensive