wifi didn't work

easy access and clean.great for catching the ferry. ample parking and close to a petrol station.

easy to find,easy parking good 1 night to catch ferry

. + large room + internet access + parking + close to the ferry port

great atmosphere in the bar and a choice of breakfast goodies

smell behind the window (there is a boat parking lot), but i would choose the place anyway

parking was not the best. but safe and it worked out for us.

nice room with wifi (a bit worn)

didn't have breakfast. but did have free coffee. excellent.

modern, immaculately clean, basement parking, breakfast available - and excellent staff

breakfast was buffet style with various options, and for the price we paid for the night was

breakfast was good and all fresh

breakfast was good and the freshly squeezed orange juice was

the bar area could be a bit more comfortable

would be nice if they had a lounge/bar area with more subdued lighting

the bar downstairs is a bit plain looking - could do with a renovation maybe

the advertised room service was not available..

the wifi in the room was slow.

good parking arrangement and really nice staff such as andreas and a younger lady at reception

location, easy access, secure parking and free of charge , lovely clean room , modern

nice little bar and restaurant

had trouble connecting to their wifi and even the very helpful reception staff could not get it to work, the in

wifi wasn't clearly advertised, so in my sleep-deprived state it was easier to continue using my

i could even hear a group of kids from the party who sounded like they were above me wrestling and tumbling

no coffee/snack facilities. room service food was not good. chips not cooked, chicken burnt

the hotel wifi was fast and everything worked well

so had to sit in the room with her all afternoon and night as weather wasn't good and had to get room

it was okay.. nothing really special about it, we used the gym once it was a nice area

exceptionally comfy beds, good wifi in room, super friendly staff and great location.

the location on the river was very good and the wifi worked very well.

good wifi

quality in restaurant was poor - had to send fish dish back to kitchen

the fitness room is disappointing

being single without kids

lively bar/restaurant with good bar menu

restaurant food was incredible as was breakfast

they provide personal service from check-in to breakfast to room cleanng, transportation and guide questions,

room was excellent and superb wifi connection

the room was comfortable and very nice for my kids (they slept in a bunk bed that they loved)

was 12,5 extra pax and 7) for kids

we travelled with two kids and two doggies

having breakfast at the hotel was very convenient

exceptional location helpful staff excellent breakfast

no room service, no vending machine and nothing open close to get groceries

the wifi did not work during the entire stay

coffee was however available at the bar and on demand

allowed early check in

beautiful sea and beach views. great bar downstairs, open until excellent staff.

breakfast substantial

good breakfast

+ own garage + good breakfast + quiet location

excellent breakfast and good wifi

the breakfast is in the restaurant next door, continental was more than adequate and eat and drink as

great selection and kids loved the breakfast doughnuts

everything in the room was nice, the play area is excellent for kids.

perfect for families; my kids enjoyed the playroom

kids where very disappointed they couldn't swim

no children's menu/not much for kids to eat

the charge 11 euros a night per pet. complete rip off.

is too late to offer weary travelers an evening meal, the bar was helpful and organised a sandwich for the

laundry bill was expensive

there was zero wifi connectivity, even though this was advertised

but you cannot leave the pet alone in the room

easy access, secure parking, comfortable with all we needed

parking was included in the price

of the bedroom is a kids bedroom with bed for kids

kitchen very old and basic

nice apartment between bilbao and portugalete with balcony, tv and well equipped kitchen

parking space in nearby garage - essential if you have car

great wifi signal for the teenagers

parking

good location. free parking. swimming pool. great staff.

wifi connection did not reach the room

good breakfast. great parking.

good location. free parking. swimming pool. great staff.

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

waited at the bar for ages for a drink but gave up and went to bed

several things: - wifi didn't reach our room and because they were out of space

old fashion room. no wifi in the room. very expensive room, not worth the price.

wifi in the room at all, staff overworked and consequently quite rude very noisy, what a

the staff were friendly and despite the global wifi meltdown checked us in efficiently

is perfect near the bilbao airport, it has its own parking lot and bar open until midnight

friendly bar with snack food available

good restaurant & bar food. close to airport

the room and bar facilities.

cafeteria and hotel bar closes early

kids screaming in the hallway which the hotel can t control but yes a bit noisy

theyve thought of everything from a fantastic kiddies' corner on low tables so the kids can help themselves to

the bed for the kids was not so good and their room lacked air-conditioning

a little bit outdated and size of the room on the small side when the sofa was opened for the kids to sleep

great attention for kids

glass door and the glass shower door didn't give us privacy specially with kids

bathroom doors are transparent glass and not privacy if your are with kids

more variety for dinner and also more comfort zones or play areas or loungefor families with kids

was good, big bed for us was great, sleeping sofa was perfect for the kids

when trying to order a room service - needed to go down to reception desk and order it), ordered food itself

posh & executive feel that was really nice for the kids to also experience

no kettle in the room, breakfast too expensive, little kids pay the full price

kids being sick and fighting in the streets outside from 4am until 7am

our kids loved the breakfast

(my rooms is larger than my kids

pool is rather small - no place to sit while the kids

great location with park and playground on the doorstep for kids

love this hotel, its swimming pool is amazing and the kids love the lifts top tip , the parking at the hotel is

they put in twin beds for my kids

the architecture of the hotel is very impressive, and our kids enjoyed the balcony pool

staff was excellent. young kids would prefer a bigger pool. everything was in great shape

best sleep we had in months (away from the kids ), breakfast delicious, wonderful location

about the size of 2 double beds, when there s kids in the pool it s not at all relaxing

the family room accommodates two adults and two kids. good location. parking available.

area was a little smaller than expected based on photos - however it was still very nice and the kids enjoyed

the breakfast in the garden area was a highlight of my stay, very pleasant atmosphere and thoroughly

beds, having breakfast in the lovely garden, we where allowed to park our motorcycles inside the gates by the

simple breakfast in soothing garden

maybeca little more light in the bar/sitting area for breakfast time.

excellent breakfast very pleasant garden. maria was very pleasant and made us feel at home.

room service took almost an hour

breakfast brunch was worth it for each day

mini bar price list was missing

a short walk to the guggenheim museum in one direction and the old town bar district in the other

room service was excellent

having said that the hotel bar serves coffee all day

my brother liked the breakfast

i also liked the small breakfast buffet and the dinner i had

facilities were poor no ac no fan no kettle or coffee in room no bottle water no safe no iron no laundry no

had a big balcony with a lovely view of the sea and the neighbourhood quiet time of year, so the bar man in the

perfect location, welcome desk decoration, all day free catering, kids welcome kit

requested a cot which we got in the room but also received a baby bath and kids pack

excellent location and fantastic breakfast

the gym could be bigger. prefer a softer bed.

gym is quite small but it is really well equipped and it was empty so there was no problem

i was with my family my kids and it was really unconfortable to sleep at 40 degree celcius

the kids said the staff were really friendly to them, there were free soft drinks available in the

kids had a normal size room, beds were comfortable and room was clean

they are better suited for older kids

many little presents for parents and kids

didn t have the breakfast as we thought it was expensive at 35 euros pp and we were 4 with a light eater and

early check in, super friendly staff, free wifi, great location

excellent room cleaning and room service staff

room, spatious and comfortable location is perfect rooftop wonderfull great gym and

location, decor, hotel art/design, rooms,staff spa & gym

little attention for the kids (drawings with stickers which kept my 4yo busy for a while :)

an excellent stay with young kids - highly recommended

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

check in late cleaning perfect late check out

free wifi, free coffee service

our friends' kids had a great time exploring the space

location, staff, breakfast,gym

really good gym, considering it is a hotel gym

disappointed gym / spa facilities not open but understandable in covid times.

there is no swimming pool (would be a great bonus).

had quite a lot of noise from traffic in my room (my kids didn't hear anything)

room service was delicious and good value for money

great location. nice bar to come back to in the evening and very friendly staff

location limited parking with max length as car goes in lift two ev charging points unfortunately you have to

small hickup in our room service order

there is gym in the hotel with all essential equipment and a lobby bar that works till

only significant issue was that the wifi was poor in our room

gym was tiny with only a few machines squeezed in.

only remark would be if they mentioned the additional pet charge on booking

bar wasn t open during our stay so you couldn t get a drink before retiring to your room or

suite perfect for couple with kids or two friends who don't want to share room

location was great we walked to the old town for dinner with the kids and it was close to many shops etc

our 4 year old son and the hotel provided with a sofa bed for him and a set with toiletries for kids

they had goodies for the kids which was very nice! the location was excellent.

travelling with 2 kids. friendly staff. very central for visiting the town.. no problems.

location of the hotel, closeness to guggenheim museum, the river, kids playground, funicular and train

junior suite perfect for a family (two kids)

room is comfortable, i enjoyed having a gym at the hotel as well

beds hard. no room service, even though advertised.

the hotel has an attached bar so we were able to get a mid afternoon snack and coffee

room was very big and exceptional for traveling with kids

the breakfast meet our expectations, the situation is great, and they did little bag for our kids that was a

great for families and kids, close to tram for connection to metro so getting around was a breeze

and seems there are kids that time also they're running in the hallway

we travelled with kids, a small playing area could have been nice

basic hotel, micro rooms & beds, zero room service, not even breakfast in the room, 4 stars must be a joke

and clean hotel in the center of bilbao, great position to explore the city really nice and clean pet

wifi is blocking certain network services without giving you upfront or during usage a warning

beds, and most importantly, it was our first time traveling with a dog, and they were incredibly pet-friendly

i had to work for a while and the wifi was good

nothing for kids at the hotel: no food no facilities

weren t able to sleep, the tv was always on, the kids couldn t sleep, there is no way to turn off the tv,

to separate us into separate floors which was disappointing as we were no longer next to my kids

it was a bit of a disappointment after a journey with the kids but the staff managed to prepare the room in

convenient location. spacious room for family with 2 small kids.

food could be a bit earlier in bar as only starts at 8pm .as travelling with young kids

felt a bit stuffy and with young kids we didn't feel safe keeping a window open on the 7th floor

room service for dinner, delicius, kids ate everything my 11yo son said it was the most comfortable bed he has

location and two interconnecting rooms we wonderful for the kids

have 8 and 9 yo daughters) and we got 2 rooms with open toilet at the entrance of the room (with kids is not

my kids wanted to play a board game while waiting out the heat around midday, and there are no decent

wifi is reliable

small bar and lounge area

wifi in room apparently due to breakdown but it did last during all our stay

it's small hotel with no restaurant, bar only

late and went to eat and while kitchen was closing there was no flexibility with regard food ie any food despite

bar was nice for a nightcap on the way home at night

reception & room service staff were really attentive and helpful

hotel, very friendly staff and the bar was fab

good restaurant, more than adequate gym, friendly staff

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

also there was a little play area in the breakfast room for kids

staff very friendly and kind. lovely gifts in the room for our kids.

the wifi was not working for me the entirety of my stay.

plenty of electrical outlets, wifi

is no breakfast option possible at all, so when travelling with kids you need to consider this

wifi is fast, no problems with the connection

wifi is spotty

de wifi was very slow.

wifi was very spotty

the family room included a room with a bathroom with a frosted windows shower which my teenage kids weren t

given that we were with small kids, this was a huge hazard

very nice service, clean and comfortable room with kids, thank you very much :)

hotel was in an excellent location close to everything and great for traveling with kids

an extra charge of 18 euro for a pet

room was very spacious, and included another sofa bed, which turned out to be a big fav by kids

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

there was no laundry bag

excellent location, great breakfast, wifi worked well, love the view from my balcony

i don t recommend it for families with small kids, because the breakfast is not available at hotel

nice room and stay with kids had a beautiful view over the city

we are a large family with 2 kids and 2 dogs but still it was quite comfortable for us

charge and extra 13 euros per night for pets, which is not advertised when booking, so beware

the room was well equipped, the wifi was good and the bed comfortable

child seat in restaurant, not so good breakfast for kids

amazing location especially playground next door for people with kids plus short walk along river to guggenheim

i was working remotely, and there is a salon with tables where i could work with good wifi and no trouble

lovely staff who gave us an early check in and fab restaurant/bar

rooms were spacious and clean, staff very friendly and the all day bar restaurant on the ground floor added a

the breakfast is fantastic

the rooftop pool area needs a bar close by to serve drinks.

breakfast was excellent, the rooms very good quality, liked the balcony, and the overall feel was

bar did not serve a glass of cava

also the prices at their bar were very high

very well equipped - especially the kitchen and extra facilities for kids such as a splash pad, hanging chairs

location is great, quiet, with the big garden, parking and place for barbecue

very well equipped - especially the kitchen and extra facilities for kids such as a splash pad, hanging chairs

the house had everything imagineable - good wifi, streaming tv, fully equipped kitchen, large dining table for

we always found free parking space near the funicular

on the friday night, might have been after an event - it seemed to mostly be families with young kids, not

wifi signal is very week in some rooms, the only place where i could connect was in the hall

location, friendly staff, fast and reliable wifi

the wifi dropped out at times.

so some upheaval but our room was good size, comfortable, excellent air conditioning and free wifi

near facilities even a playground for the kids

wifi worked really well and they're was a nice playground right down the street for the kids

playground nearby if your kids are bored

swimming pool at the top of the funicular; the outdoor pool was exceptionally clean and great for kids

wifi worked really well and they're was a nice playground right down the street for the kids

again this may not be a surprise to most, but we brought along three little kids, and that was a long timme

was spatious with fold down bunks for the kids and comfy beds

buffet breakfast was sensational and set my wife and i and the kids up for the day

entering the hotel sometimes, certainly with kids, is very unpleasant due to the smoke

the little play area for kids at breakfast was fantastic

the kids enjoyed the snooker table

everything is close by with many kids play areas

they had board games in the spacious and comfortable lobby which we palyed with our kids in the evening before

kids were not allowed to use indoor pool

the lobby, staff, prices at the bar, pool table for the kids, and the rooms.

the restaurant and bar were closed

eat in the advertised dining room - you eat in a hot cafeteria type room which is also the public bar - the air

no under cover parking for motorcycles