i could not get wifi in my room.

it was clean was room service very good even over xmas period - overall perfect for

lack of parking spaces especially disable spaces at the front of the hotel.

there is plenty of free parking, just register your car while booking in

modern design, room was decorated beautifully and the bar and restaurant facilities were exceptional

golf room was very comfortable with a lovely shower room

great location, friendly staff and very accommodating with i asked for a early check in .

location, comfortable bed., early check in allowed helped us a lot.

sea view room, incredibly clean, excellent staff, delicious room service breakfast on time

wifi was very good, swimming pool and free onsite parking as well will definitely be staying here

free parking, sea view, spacious family room, clean

is great with great beach walks and a spa gym swimming pool jacuzzi steam room and sauna

right on the beach front ! beautiful room , very comfortable. loved the pool .

food is served on the premises but they let you order food in to eat in the bar, they have various menus behind the bar

no food served in the bar but was told i could get take away

the staff were lovely, the locals in the bar were friendly

staff where amazing we where at a wedding at the old pump house 5 minutes away arranged early check in as wedding was at

thing would be if you wanted an early night bar doesn’t shut until 11pm but perfect for me as was drinking in pub with my dog

good parking

leather seats in bar area ripped and worn

nothing staff were great happy to help with extra parking ud83dude00

plenty of parking spaces in hotel grounds

bonus is there s an ev charge point

choice on menu - especially room service

it has a nice gym, swimming pool, and bar.

good parking

pool too cold

plenty of parking

the pool the surrounding is abit grubby needs a good clean , when swimming could see dirty

an old sock and kids lunchable packet under the sofa bed

ease of parking, plenty of room, gym facilities and pool are an excellent bonus

didnt grt to use other faciloties as visited for a wedding at another venue early check in was accomodated easily but struggles to find confirmation of this when checking

one person serving in the bar..i work in a bar and wanted to help them.

hotel, room was lovely and big, bed was very comfortable, loads of parking, plenty of places to eat and drink and we used the pool and spa everything was great will

pool times for kids was poor

we had the most amazing time using the facilities; the gym has high end equipment and the breakfast was outstanding with lots of options and healthy

fusion restaurant spa the room

charged extra for kids breakfast

friendliest bar manager and staff we have come across in a long time

the drinks at the bar were a bit expensive

food was amazing would definitely recommend the women were absolutely amazing with our 3 young kids

good was beautiful and presented lovely the staff are so nice and helpful the bar staff where chatty and cared about our

definitely recommend for all people especially with kids

food at restaurant was first class and bar had live music and friendly locals

the bar was great with lovely bar staff

microwave or bar fridge in room

good value , clean comfortable. nice bar downstairs doing good food.

bar opened late and easy to drive to

the spa and breakfast bar

pool ,sauna cafe

breakfast and additional facilities are in the other locations and while you are with a small kids running out of building meaning you need to be fully dressed and in pushchair which is really

food is lovely and the spa is amazing and the hotel is lovely very comfy bed

never used the gym or pool bcoz we were too busy

location and free parking was very good

loads of free parking around, too

excellent wifi

the location was ideal, the breakfast was excellent, wifi was easy to connect to

our room was for three and it was slightly cramped. also the tv wifi connection wasn't great.

the power shower and the bathroom toiletries were good and the free on-site parking was very convenient

parking arrangement not good

the bar had no atmosphere and the music was awful so i only had one drink and left

and clean hotel with staff who are very friendly and helpful and very good breakfast free on site parking

great location, great staff, bar great, breakfast superb

bar prices compared really well with tourist prices in town centre

staff were amazing and very accommodating to our request for late check out would defiantly be staying here again in the

comfortable beds, great breakfast . allowed early check in.

very friendly, welcoming. excellent comfort and breakfast.

informal. super friendly hosts. good links to durham. breakfast great.

only small niggle was that the wifi only worked for a few minutes over the two days

room service is fast and food stunning , great choice at breakfast

staff in the restaurant and bar are super-efficient and friendly

relaxed atmosphere in a spacious bar area

the wifi was not that good

guests were sniffy when the kids were loud playing in the pool but that's to be expected with older swimmers

gym and spa facilities were decent as well

had use of the pool and spa facilities

easy to request late check out even after we had checked in

staff all lovely, good options for late room service

the fitness centre has a good selection of equipment and parking was easy

in the room which leads to all information that usually would have been given at the hotel ie room service menu, hotel information etc

a short walk to the attractions of the cathedral, castle, bars, pubs etc

food is excellent as are the staff and the bar staff in-particular

difficult wifi

the bar and garden room downstairs were beautifully presented

special mention goes out to the bar staff, who were very polite, friendly and, in phoebe's case, quite gregarious

very friendly staff, and nice bar area to get a

the dishes in the bar were really delicious

walk from station (uphill), beautiful beer garden, lovely staff, good bar selection and prices, lovely clean decour, very affordable, nice bathroom and very comfy bed,

wifi required setting up cloud account

i particularly enjoyed having access to the gymnasium which was clean and tidy

room had a phone and there was room service, unlike other budget chains

they were even able to accommodate my early check in which really helped

value for money and quick and good room service for food

earlier check in options even if pay a little more free parking more room service options

boom the bistro in advance to get your meal everything is covid safe from qr codes for bar room service, menus etc to being very clean and great social distancing and other rules put into

the bar is festive and the barman, jack, was friendly and super interesting to talk with

the courtyard for pre dinner drinks and bar are was very comfy

open wifi network is insecure.

were not very helpful, room was freezing, bed was very uncomfortable, no late check out

great helpful staff lovely clean rooms fantastic wifi would stay again

reliable wifi and well stocked bar would happily

there is no option for secure wifi

late check out was also a bonus

lovely welcome from the staff, parking easy outside on the road, and the most comfortable bed ever

room was small and the bathroom very chilly; tiny tvs in rooms; bar closed before 11

i loved that the bar was open and available for us to sit in, even with a small toddler

parking in front of the accommodation

location was a little difficult to access by foot from the train station the wifi didn't reach to our room the breakfast could have been better (just cereal and (-) maybe they could invest in wifi too support this (-)struggled to get the wifi to work, however the staff were most helpful in helping me sort this out (-)the wifi quality is very hit and miss. (+)unpretentious food; great beer; comfortable beds; christmassy cheer; pleasant staff; good wifi; and a hearty breakfast (+) good wifi (+) the room was clean and quaint, with great wifi, and just a quick bus ride to durham (-)the wifi didn't extend to our bedroom sadly. (-)we didnt get a chance to wifi so it is important :/ (-)wifi connection didn't work in room (we were in room 8) - needed to sit on landing to get connected

nice modern rooms, comfy beds, good wifi.

no room service until after 11 - we would have liked a breakfast in the room

told 24hr room service but cocktails stopped at midnight and also the proper food menu so had to have

services for kids were amazing

room during week only weekend so if like us you stay during the week you have to find alternative spa

there was a good selection of cooked options for breakfast

(for extra points: a bar with a selection of wines/whiskeys, and the morning papers

great room, large comfortable bed. early check in no problem.

on a beautiful, quiet road, yet short walk to city centre, cathedral, riverside, bars, restaurants & railway station accommodation: immaculately presented property with elegant &

soaps and shampoo, conditioner and lotion, recently refurbished old mansion turned b&b, amazing breakfast

the car park could of been better was just like parking on a bit of waste land

room was clean, happy staff and plenty of secure parking

enjoyable, extremely polite staff and a delicious breakfast

character property with a roaring fire on entry, comfy sofas in the bar and lounge

great location, very clean, comfy bed, staff were friendly and breakfast was excellent.

was delicious and plentiful, asked for early check in and this was facilitated

loved it i asked for extra tea bags and was given about 20 of them staff so pleasant and nice late check out no extra cost got loads of work done and drank some of that tea

bar and dinner was terrific, cozy and the people were extremely nice

friendly bar maid for check in and breakfast services

bar was

laundry service because my children have autism and have accidents but there were no prices for kids clothes and the prices are expensive

i also managed to make use of the gym which is small but fab

the gym was excellent

found at the edge of the quayside, the hotel had a busy bar and restaurant but we couldn t hear a thing in our room which was perfect

rooms are clean and comfortable good wifi

complimentary room upgrade, a superb and spacious room, good cardio gym, loyalty membership and very professional and friendly staff

customer service, from reception to bar to breakfast staff

rooms are cleaned everyday. view looking over the tyne. food and bar service very good.

i never found the gym ...does it exist

access to reception from car park lift was a bonus. room service was good

lovely bar downstairs does very good and affordable

staff very welcoming and accommodated a request for a late check out

food in bar reasonably priced

good value for money we especially liked the ev charging and the building was lovely

everything, location, staff, beautiful bar area 10 out of 10 from me.

also early check in or late check out available for 15 pounds per hour, give me a

the bed was so comfortable. breakfast was tasty and the spa was luxurious

early check in/ luggage storage

wifi a bit slow but good enough for emails and browsing - can't use for streaming

i believe it was debbie that assisted me with check in and a glass of wine from room service that i requested

laundry service was provided upon

breakfast was fabulous, plenty of choice & served efficiently & cooked perfectly

and warm room, comfy beds, friendly staff, accepted early check in request

the room was immaculate. the breakfast was wonderful and the staff were fantastic.

staff, great value for money, close walk to city centre, ample car parking, room was luxurious

oh, and there was laundry (washer and dryer) in the basement that you could use for free (just provide your own

the hostel has a free laundry service with washing machine and dryer

laundry room has no venting

bar area is a

very helpful cleanliness nice warm room nice bar area central location quiet value for money laundry room sausage baps secure lots of hot water chill out area bright modern

kids in the pool

room comfortable bed very clean ideal location for the utilita arena yummy breakfast and added extra a pool steam room n jacuzzi what more could you want would highly

great value and excellent room and breakfast

, so helpful with my daughter who has dietary restrictions, and very patient with our wild irish kids from reception, to restaurant to pool all staff were very nice

lounge bar didn't last long enough

see or try the pool, was only there for christmas shopping

the spa facilities and the breakfast was lovely

wifi connection kept dropping out

and helpful staff throughout breakfast and room service meal excellent beautiful decor and surroundings of the hotel, style throughout hotel

could connect to the wifi but but i was not able to connect to the internet to use

location and welcome,early check in

ambience and was lucky to get an early check in

fabulous location, gorgeous bar and staff, super comfortable bed

room was very clean with a really nice bar area to relax

lovely decor and beds are super comfy and the late check out was great.

good gym facilities

they had same day laundry service

staff, clean rooms and laundry, great location just outside train station and in walking distance to city centre

breakfast was excellent, plenty of choice, all fresh, room was spotless

an issue with a damaged grab bar in bathroom was dealt with very quickly

menu for room service is limited to pizza and sandwiches

very comfortable room, decent temperature and a lovely breakfast in the morning.

rap music in the bar of the hotel, with volume increased and inappropriate, vile lyrics.

wifi didn't work in the west wing

which was special as this was a treat for my partners birthday then we received a knock from room service just after arriving with a treat and a birthday card from the vermont team