great location air con wifi nice reception staff. comfy bed

we had an evening meal in the bar watching football which was very good and reasonable , they also had happy

breakfast was good quality and staff were very friendly

location, excellent breakfast, the room was great and clean

11:30 was very unfriendly, bordering on racist attitude and in spite of having young pre teen kids gave us rooms

tele no wifi

wifi works well

some areas a little run down ,but close to eateries large gym and shopping area,s short walk away

free wifi

room was a good size and value for money - appreciated the free wifi which had a strong

friendly staff, great location, plenty of parking to the front and rear

thing i can think of was the wifi was terrible

small room adjacent to laundry. lots of steps and long corridors.

had problems connecting up to wifi

wifi hit and miss in some areas

wifi dropped after midnight

location, comfortable bed., early check in allowed helped us a lot.

good parking

not a massive problem but there was no wifi connection in the extension(could not use ipad but used

great location, friendly staff and very accommodating with i asked for a early check in .

huge rooms , great wifi, stunning views

place to stay, great gym and nice spa area

wifi was excellent

perfect location, pet friendly, lovely leisure facilities

sea view room, incredibly clean, excellent staff, delicious room service breakfast on time

only thing would be room service an maybe later drinks for residents

pet friendly

bed fab, room fab, immaculately clean, breakfast fab, location fab, free parking a bonus, second time here, we

a fridge in the room and room service would be good

the wifi was also perfect for working

spa facilities they managed to give us early check in

clean, modern room and free access to the gym.

value for money including the use of gym, swimming pool, sauna, and steam room

wifi was a bit ropey.

) however, the guest information in the room stated that there was 24 hour room service

the rooms were lovely even when travelling with a pet. the dog was also allowed in the bar area

plenty of on site car parking for guests

were very friendly and attentive, rooms are cosy and comfortable, very pet friendly and accommodating, breakfast

bar area very inviting and with an extensive menu of really good food

great hotel, bar and restaurant. staff are fabulous.

we were early so had a drink in the bar and were served by some very attentive and courteous staff

use of the pool and sauna, hot tub etc was a nice bonus to the trip

grill bar full and only restaurant open was closed for private party.small swimming pool

was a bit noisy- but that waa just the wedding party's kids who were bored and running around bless them

room ,good parking facilities were great although i didn t get a chance to use as i was working ,staff very

struggled to get wifi but we had data so wasn't an issue.

as dangerous with puppy and children as recessed so large windowsill could be jumped on, carpet, walls, skirting

not a lot of car parking.

no food served in the bar but was told i could get take away

thing would be if you wanted an early night bar doesn t shut until 11pm but perfect for me as was drinking in

friendly and very attentive staff, great value for money, food in bar was amazing and well priced

very friendly and helpful, food was nice and plenty of it at a good price, there is plenty of parking

food at restaurant was first class and bar had live music and friendly locals

good value , clean comfortable. nice bar downstairs doing good food.

the longship is a green king pub that provides accommodation and has ample parking

was my second stay here, the things i like include the location, easy to get too, parking is simple

street parking right outside

wifi weak.

maybe a tv and kettle in room but great wifi reception so could watch our laptops instead

good wifi

well decorated, good wifi. very clean and tidy.

early check in as most places won't let you in until after 16:00

the location was ideal, the breakfast was excellent, wifi was easy to connect to

were there for 7 days and twice had to ask for more toilet rolls - room service didn't seem to check this, or

free parking which is plentiful outside the hotel

wifi reception not great in the room furthest from the reception

the newly refurbished bar was not open which was disappointing

how empty the bar was its amazing in there

is that the girl at reception could have go the extra step: i called on sunday at 8 am asking for room service

just the lighting in the bar is very strip light bright. not very atmospheric

located on sea front with walkway to fair not near enough to hear it park opposite fair with boats and a

we got room service breakfast was cold

couldn t get the wifi to work, although this was not essential for me and didn t ask for help with it

loved the location, (hotel on the beach) easy on site parking, great breakfast and great sandy beaches

the wifi did not work when i was there

also noted a nice golf course 5 mins walk down the avenue, looked nice

we had a lovely meal in the library bar prior to the event and an amazing breakfast the following day

or, if you prefer, a golf club or cricket grounds or a stream to fish in for entertainment

my kids loved it

the room was very comfortable and convenient for parking

definitely recommend for all people especially with kids

great bar, friendly staff. great full english breakfast. on-site parking. great value.

the wifi is poor but otherwise couldn t fault the stay.

noise, kids running around the corridors at night, bathroom very old and needs updating and draft coming

food was amazing would definitely recommend the women were absolutely amazing with our 3 young kids

the team are really friendly and the breakfast was amazing

room was perfect for our stay evening meal and next day breakfast were very nice and couldn't fault it

nice breakfast

great location bar area and bedrooms immaculate

very good breakfast nice and hot staff lovely

loved the home style decor and kids loved the large shower /wetroom and the viwe was beautiful.

the bad was comfortable, good powerful shower and coffee / tea facilities, wifi etc

nothing lack of parking maybe

high speed wifi is actually a very slow borderline unusable connection

the outside area with tut-tut and bus was great, lots for kids, i would like to bring my 6 year old granddaughter

was very good and so was the location, i chhose the hotel over others because of the car parking i have no desire

lovely bar downstairs does very good and affordable

excellent walk in shower, very comfortable bed, fast free wifi, and free parking

parking spaces are very tight for opening doors

to get to, good parking provision large family room with comfortable beds, bathroom large and clean

both the room and bathroom were beautiful. the spa facilities were wonderful!

in an immaculate air conditioned room huge comfy bed the bathroom was ausum, made full use of the pool and

fabulous place , we played at the golf driving range few drinks and snacks

gym and spa made the experience even better

setting just outside durham, plenty of parking available and well kept grounds

open wifi network is insecure.

all the staff from the manager and reception to the bar tender and maids were so polite and

very weak wifi

the hotel has a very comfortable lounge and bar near reception, with a cosy fireplace and multiple seating

room service was excellent!

staff were nice but after asking for late check out which was not carried out we were not happy

the wifi in he hotel was very poor

ordered room service as i was on a work call, unfortunately it was cold on arrival and had obviously been

wifi efficient and fast

good flexability on the late check out which is good for

rooms (bed was lovely) - has all the facilities you need in the room, with a nice restaurant and bar area down

the staff are friendly as always and the room service was tasty and great.

bonus for us, was the hotel is pet friendly

, nice bar and good and really friendly bar staff

close to millennium bridge so easy access to the quays relatively cheap ev charging overnight.

the table the bath air con size of the room choice of tv channels free wifi

also they had kids and you could hear

there was room service throughout the night so i was able to order at 2am which was perfect for my working

very attentive staff in both the bar and restaurant

they left a card, some sweets and rose petals for us

wifi was down but that was no one s fault!

didnt like that you pay extra for wifi 'and tv' if you book through booking

it s got the most important amenities like wifi, blow dryer and warm shower

that you have to pay extra for wifi

had to pay for tv wifi

linens, no spoons of stirrers for tea & coffee making in the room, no mobile signal and woeful wifi

no pet free rooms

efficent, easy room service and spacious, clean rooms

in normal rooms but can t complain because the coffee downstairs is fantastic and you can get room service

laundry service because my children have autism and have accidents but there were no prices for kids clothes

drinks for room service ?,

no one aviable to help with tray food for kids to room

late check out was bonus and well received

the gym very small and there was no area to stretch.

station ( around 15 mins) - very friendly and cooperative staff - rooms are clean with fast free wifi

a perfect location, very walkable to the shopping centre and the bars and restaurants

laundry , storage everything available, breakfast at cheaper price, if not included

the hostel has a free laundry service with washing machine and dryer

our room was located right over the bar and we were a little concerned about sleeping

bar area is a

the wifi was very slow in the room, i was hoping to watch a bit of netflix but in the end i didn't

the metropolitan i stayed in last night was fantastic, clean, spacious rooms, wifi, parking.

wifi in and out needs better connection

andrew was amazing and the late check out really helped us to plan our day

was really helpful, and made sure our room was ready for an early check in, the breakfast was very good

good wifi

early check in/ luggage storage

they are refurbishing their restaurant and kitchens so there was no availability for meals or room service but

the extras - like rose petals strewn throughout the room and bathroom.

very very helpful staff. room service food exceptional.

my partner as its close to the playhouse that we like to go to now and then & ice rink with the kids

parking early check in friendly staff centre of town and very close to beach good size room with ensuite

friendly staff early check in at no additional cost free parking free wifi complimentary shampoo & conditioner

wifi not reliable, we were on the top floor

good sized well appointed room with tea/coffee facilities and toiletries comfy bed and excellent wifi second

price of my pet dog was added to price of accommodation on arrival

great that there was off street parking so close to the seafront

i did not know it was pet friendly..

it had parking like promised the girls at the front desk were amazing so helpful clean and peaceful love

view out of window room service not very day

hotel very friendly and helpful staff room very clean and comfortable room excellent wifi just made our trip

never been to newcastle so the lady behind the bar gave us really good recommendations of what to do in the

good quality wifi even on 5th floor

wifi is free and no fuss with connecting

easy check in, late check out, lovely spacious clean room, lots of choice at breakfast

luckily, i'm not too sensitive with noise but my kids took a long time to go to sleep due to noise and hot

good sized rooms , handy for pubs etc , good breakfast

nice bar too

about the property was brilliant we had time at the spa with the kids and was brilliant

the staff are friendly it has a gym and a sauna and a nice breakfast

nice warm pool and kids can access the pool all day so my daughter loved it

of the staff didn't understand why either) it was on the 6th floor, in a room that didn't have a kitchen, so

room service ended up being complimentary due to an alternative ingredient in late night sandwiches

nice warm pool and kids can access the pool all day so my daughter loved it

the moment we checked-in through to the breakfast service, staff at the pool reception and the bar area

etc products ,the water station with fruit/ mint etc easy to use shower,good lighting etc free gym and good

gym is well equipped

met my needs very helpful staff complimentary late check out

first time i ve tried the gym however, and this was equally as pleasing

small complaint, but tv signal and wifi signal quite poor.

there is also a mini gym and mini starbucks coffee bar

ev chargers in the car park

of the two disabled parking spaces was apparently the storage for laundry bags which made it unusable

instructions for operating heating/air conditioning wifi not able to connect despite help from staff at reception

helpful and friendly staff, early check in and late check out for free with the ihg app

good bar and restaurant with pleasant and attentive staff

location, ambience, price, parking, gym, restaurant. rooms nice and modern.

i didn't have breakfast

the bar area was beautiful, the room was lovely and the bed was very comfy

front desk staff very friendly and gave us early check in. room was very clean.

small but perfect gym

however, i think this was simply an allergic reaction to the laundry detergent your hotel uses, which has

early check in fee - 40 gym - small accidentally double charged - sorted out but inconvenient

very friendly staff, spacious rooms and great location for town. nice gym also.

r a fee of only 20)

service from the guy on reception who helped set up the kids beds and was so friendly and helpful he was

main reason for choosing was the two high speed ev chargers onsite

that you had to pay more to use the pool

room high quality, great wifi, very quiet despite being close to busy road

hotel and spa centre

staff were accommodating with allowing me to early check in and provided us with two free drinks vouchers for

we have kids & it was our break & lie in to enjoy so we was really annoyed unfortunately

bar staff amazing

wifi was slow

early check in without having to ask, a bottle of wine for husbands birthday, complimentary tea to

there's nothing to fault at all apart from the kids said the pull out sofa bed was not comfortable and you

location of the is perfect for families with kids specially who are planning to visit discovery museum or life

early check in for ihg members. room was spotless. check-in was fast and very helpful.

rooms were perfect along with the breakfast ! £54 for 2 adults and 2 kids fantastic value

the breakfast was included and was self-service

off wall radiator didn't work desk extremely wobbly iron board had no cover just metal frame kitchen was dirty

kitchen to be more tidy

i didn't use the washing/drying or kitchen

we were told there was a shared kitchen but weren’t shown it, in fairness we didn’t need it and didn’t

shark bar downstairs is great, short walking distance to

basicaly the hotel is pet friendly

out of their way to ensure they had an amazing room, breakfast in bed, champagne as well as rose petals

nice decor, pet friendly

just didn t feel comfortable when we got there there was fake eyelashes on the floor and rose petals still on