had a great swim in the rooftop pool.

laundry is picked up in the morning, dropped off in the evening

gym is fantastic for who wants to work out, and staff was helpful with everything we needed

pool and gym facilities are very nice

the breakfast was good and nighttime room service much appreciated

staff, requested a late check out that was agreed to, train station very close, nice little pub/bar next door

we loved the food and our waitress at the met bar and grill

i did not like the look of the coffee shop which looked more like a bar so i did not go in.

a bit too noisy in the wee hours from the bar downstairs.

attached bar to the hotel has some weirdos after 10 so i would stray away from that bar at

no pool fitness facility lock was broken so was closed

pool would be nice

small bathtub, limited cable tv channels, no bathrobes, no room service, front desk staff weren't wearing masks

position right on the river, comfortable bed and good quality linen, a well equipped gym with free weights, sauna and spa, and a 24 hour ice machine

little noisy at night with the bar close by, but other than that i have no complaints

of parking, the room was with a kitchen and living room

large room with kitchen, helpful staff

great having in-room laundry facilities and very close to shopping, groceries, liquor store,

of room in suites, kids loved it, it was like a full size one bedroom apartment with all the amenities

spacious with kids,good location, laundry.

we enjoyed the pool with the lovely plants

noisy, drunk people and kids screaming could hear through walls, woke up

pool needs a little cleaning.

kids love the comfy beds and they also love the pool

comfortable matress,clean room, nice gym

you ever cant find the air con controls its hidden you have to flip up a latch on the vent lol nearly died of heat until we called in the middle of the night and found it, which is great that

no breakfast

there was no room service option

there was no room service option

oh also a chinese restaurant on site that will do room service if required which is a bonus too

the bed was comfy, we got extra pillow. the laundry is very stiff

no laundry bag - i usually out my dirty clothes in

, had to ask room service for more towels

gym was pretty poor

room service was difficult to get hold of, managed to get them on the third try at around 5 but no

the pool was closed for renovation/winter which was not mentioned anywhere prior to booking and was

wish the pool was indoor

pool only got sunlight early in the morning and the hot tub was out of order

rent it the room specifically so we could relax enjoy the whirlpool and pool as we had called previously they told us it was open they were approved however with

the outdoor pool was dirty

the pool and hot tub were clean and we enjoyed having the pool opportunity

the breakfast was very good and we enjoyed it

the staff was good an breakfast was ok .

excellent customer service and great breakfast!

food for vegetarians, healthy choices for kids.

and my teenager wanted a place with a pool

microwave , stove top, clean and airy, great for the couple of nights we were there, lovely pool and a great complimentary breakfast in the morning and served till 10am

liked breakfast, pool and gym

the pool and hot tub were very nice

could have a change room in the pool room

wifi

wifi does not work more than 5 minutes at a time ...

continental breakfast and coffee were included and it was what we expected

peaceful for the area it was in. parking was great.

i liked the kitchenette

room smelled like a pool, it was that clean and smelled fresh

sounded like kids running around late at night

breakfast and gym facilities. friendly staff. our doggie was happy with the room

small gym and laundry rooms came in useful

bedroom, very nice staff, good breakfast, around 5 minut walk to the station royal oak of the skytrain

hot breakfast was great- friendly staff, nice food options

great pool and hot tub

after a 7 he drive a mini bar would have been appreciated

woman working the coffee bar was very friendly, knowledgeable about the area, and helpful

my husband had his sock n underwear missing when he used the hotel laundry service n the hotel staff pretend nothing had happened at first n later just waived the

was charged a $30 early check in fee even though a room was ready

restaurant and gym was closed.

is clean with bar table is awesome easy to get sky train , only 10 mins walk close to bentwood

weather, location, pool and hot tub.

room service/maintenance were accommodating as well

website advertises that you have a laundry

my kids loved the pool

ample parking outside

no pool for the winter

kindly thought of, breakfast was wonderful for our family with many choices even gluten free, ev charging, comfortable beds, pretty quiet even though on busy

location, good parking, easy access,food near by.

hotel that really needs a renovation the swimming pool and the spa are located in the parking lot

gym and washing machines on site very good

under renovations, gym needs an upgrade, water damage visible in the room, some outlets were loose and had poor

gym room was cold

there washer and dryer were done so i couldn't do my laundry, and still didn't have it fixed 2 night stay, everything was closed sauna, laundry room,

clean and comfortable, we loved the little kitchen and the whole set up, so close and walkable to transit

was very small with kitchenette near bed

not sure if it’s because i booked with a discount, but i was given a room right next to the laundry room, which was very loud throughout the day and night 11:00 pm the washing machine was

it was supposed to be an upgrade but it was dark, outdated, and the kitchenette was barely functional

105 was noisy due to closeness to laundry rooms

the tile on the kitchenette counter and the bathroom was chipping off

frame windows that sometimes won't close easily to be locked, and inadequate electrical in the kitchen

the dishes in the kitchen were all greasy and dirty and disgusting, i had to rewash everything we were going to use

have had air conditioning and kitchen cupboards and counters could have been repainted; pipe wrench was used for tap on kitchen

room had a kitchenette so was convenient

pool

clean. friendly staff. cost was reasonable. free parking. good breakfast

very clean, easy to find, lovely people, and excellent breakfast!

clean, the hotel was very accommodating to our needs, the snack section was a great bonus, the pool was amazing and had no one in it throughout our stay (and the hot tub isn’t super hot which

very friendly (including the maids) , the rooms are spacious and comfortable, black out curtains, laundry on

no airport shuttle or pick up service from the airport

we have 4 kids, but the rooms don't accommodate us all.

cleanliness and breakfast was good

great staff that tried to accomodatte our early check in request

free shuttle into town was a bonus

everything from the staff to the room to the pool

the pool and the hot tub were nice, very clean

comfortable bed, the pool and hot tub area, friendly staff, free coffee, continental breakfast, was given free stamps

the breakfast was good.

not complaining but the pool area could use a few plants or something

restaurant was fantastic. great gym. beautiful rooms. quiet

no room service for food

facilities, staff, gym

lots of room. great parking.

warmer heated pool

breakfast excluded

the window can be opened for fresh air, laundry room for guest and the gym is well-equipped

the window can be opened for fresh air, laundry room for guest and the gym is well-equipped

i planned to do laundry but washer/ dryer was out of service then internet was not working as expected

the breakfast was wonderful

the restaurant and bar weren't open.

lobby was a bit dirty however keep in mind that there are shows in the bar downstairs from the accomidations and i think they were still cleaning up from the punk show

there is a bar with live music in the building which i was made aware of - the front desk said the music might

unfortunate the tiki bar was closed for renos, but probably worked out as we were above it so could have been noisy

basic, and having the restaurant and bar closed due to staff shortage, the stay was quite nice and all the members of staff we met were

perfect location and everything we needed for in the kitchen is all provided. awesome!

no information in room describing motel features such as hot tub, laundry, tv channels and available vicinity restaurants

there was even laundry available (wish i'd known when a pen leaked in my pocket

we traveled with 2 kids and they were so welcoming and took such good care of them

my kids are happy to see that

the gym in fitness centre is in poor condition.

gym is too small

pool, hot tub

the gym is small and the equipment condition is no good.

shuttle very efficient

no hot water. slamming doors. unsupervised kids in pool area. tv cut in and out

side by side) but we had 2 rooms on 2 separate floors, not ideal for our family 6 with young kids

allowed us a late check out and then kept our luggage until evening when we had to leave for the airport

the water in the pool is cold, maybe if there's a way to make it a little warmer

i decided to stay since it was already paid for and i was exhausted after 6 hours driving, plus kids wanted the swimming pool

laundry

there was old laundry from a past tenant hanging in the bathroom

great location. laundry facilities were helpful. lovely garden out back.

courteous staff and prompt arrival of airport shuttle

location , front desk staff. able yo early check in if room available. breakfast included

cleanliness, accommodation, and excellent breakfast for the star rating

not too many restaurants close by. we did walk to the casino took about ten minutes.

great having a guest laundry facility

good location with free breakfast. staff are all very nice. room is clean and comfy.

no laundry facilities

missed my breakfast as i had an early check in

complimentary shuttle quits at 9 so we missed it

very friendly and were able to make accommodations for early check in

great breakfast and location.

free airport shuttle that ran on time

breakfast was great. all as expected. very good service. shuttle service excellant.

shuttle was excellent

the breakfast and the shuttle

very good for families with kids

shuttle and great beds

nice breakfast

we were given a late check out and they minded our bags for another couple of hours since we had an evening flight

good breakfast. shuttle service prompt.

clean, location, parking, pool and hot tub.

we had amazing deal as well even with pet fees

breakfast could use a few more options such as cream cheese for the bagels

great breakfast

pool was great for the kids

to the port and don't want to have to schlep your luggage any real distance, arrange for ship shuttle

no room service

clean close to the hotel nice bar attached free shuttle to the airport

in the room there are instructions on laundry service, bags and forms

laundry service

gym is top notch with peloton bike and top of the line la fitness treadmills and elliptical

also loved how easy it was to access the gym and rooftop pool and hot tub

oh, gym was fantastic too very well equipped

location to airport, staff and shuttle!

the staff were super helpful with early check in and luggage storage

very clean, comfortable , direct shuttle to airport, quite neighborhood

the shuttle service was reliable, used it to and from airport

have a gym

was able to have early check in

early check in

the shuttle to the airport was accommodating

early check in is available on a 1st come 1st served basis at no extra charge

kids like the pool

didn’t do breakfast as we left early.

friendly staff first of all. wifi was good. your typical westin in a good way!

the wifi didn t work well in the gym.

ate supper and breakfast and both high quality room clean and spacious

the hotel was super clean, even in the pool and fitness area

lack of room service

they gave us early check in without even asking, the included breakfast was lovely and the servers were all very

incredible place, so trendy, the lobby has the best decor, nice areas, excellent room service.

tho is new but very shabby bar lounge

there was a private party in the restaurant / bar area

however the worst part is the bar that all afternoon and evening was blaring out base heavy music which even on 11th floor was

breakfast was great room clean beds relly comfortable, hotel location best this was really nice

hot tub and pool area had good hours and the kids loved it

bathroom, given the price expected better, no fridge in room, restaurant decided not to provide room service not sure why and front desk was

needed early check in

my check in was around 4 and i arrived at they property at 11 am and i requested early check in

good pool spa and fitness gym.

i had a late check out, but i had to leave early because of the noise and sheer creepiness

clean and well maintained free day pass to offsite gym

gym was inadequate.

easy and early check in. location. cleanliness and friendly staff

had dishes, silverware and pots to use in their kitchen

the laundry facilities are an excellent addition too

a good location for a walk especially at night and affordable the staff especially leah in the kitchen staff and the guy who help us to store the luggage his so nice l forgot his name but

wonderful breakfast loved the free laundry too.

was very helpful in making us feel welcome and provide information about breakfast and gym use

able to do laundry was a definite plus

facilities included free guest laundry, free bike rental and great customer service

the heated pool was still a little cool for my liking but the spa was fabulous to relax in after a day of exploring

the pool was a big hit with the kids

pool was perfect for the kids to relax in after a long day

my kids also loved the pool

same day laundry excellent

martina was exceptional and accommodated our early check in request

there is no laundry and microwave.

early check in was great, breakfast was ok as well

area has quite a lot of homeless people around, and this makes walking in the street with little kids an unpleasant experience

the bar was very good and the coffee stall was

at all the out door area and bar was really nice and staff professional we paid for a very late check out and reception team were

they have a shuttle bus to and from the airport

were great food was awesome and i didn’t feel it was expensive at all the out door area and bar was really nice and staff professional we paid for a very late check out and reception team

shuttle provided every 20 minutes

the treasure chest was a delight for the kids and a very nice touch

not much! the room service was good,food tasty.

pool for the kids

we had a large room , the kids had twin beds in another and there was a large living room with tv's in all rooms

absolutely great with the kids

we flew in early morning from overseas and the hotel attendant was very accommodating to do an early check in

room was the perfect size for our group of 4 (2 adults and 2 kids)

room service was poor

room was the perfect size for our group of 4 (2 adults and 2 kids) (+)bed was comfy, welcome gifts for the kids, separate living/sleeping spaces in room each with tv. (-) when trying to minimize light in the early hours of the morning so as to not wake up kids it s annoying to have to flood the corridor with light so as to go into the bathroom risking (+)when we were leaving he put our bags in the car and gave a little grab bag of toys to each of the kids (-) so when they suite check if they can split beds for kids/teenagers

) - room service was delivered quickly and not overly expensive

loved the location of this hotel, free airport shuttle, location, comfy beds, friendly and helpful staff and amenities

it because it had a shuttle, but unfortunately they were on strike

free airport shuttle and close to airport. good sized family room. pool open in march!

luckily, the bartender kept the bar open for us

free airport shuttle and close to airport. good sized family room. pool open in march!