there is a bar and restaurant downstairs which was convenient

a bit too noisy in the wee hours from the bar downstairs.

i did not like the look of the coffee shop which looked more like a bar so i did not go in.

staff, requested a late check out that was agreed to, train station very close, nice little pub/bar next door

hotel - great staff and next to their bar with a beer garden

small matters - wasn't given free wifi code at checkin, and wasn't told that there was or

no pool or breakfast.

room service was very off schedule

room service was incredible, the view was magnificent and the hotel itself was very modern and

be getting a little dated, old wallpaper starting to peel off, rusty taps in bathroom was always room service garbage on floor in hall by the window, maybe a garbage bin there would help

and the wifi is top three of my hotel experience in canada, so many so call wifi service is 56k

bed, great to have kitchen and laundry facilities

good tv and wifi

wifi does not work more than 5 minutes at a time ...

excellent value, good location, we had a nice stay, kitchenette room was good.

great breakfast

warm pool, great restaurant, really attentive staff

was no breakfast because of covid-19 and we had to put our own luggage onto the cart and push it along the

restaurant/bar area was non-appealing and operated by third-parties

there was no room service option

pool and gym facilities are very nice

room, nice coffee and tea facilities, very good wifi throughout the whole hotel, clean and nice bathrooms with all kinds of toiletries, very good

restaurant pool hottub and gym, big windows in our room

no amenities in the room, like no bar fridge? great for short stays but not so great for long.

gym is fantastic for who wants to work out, and staff was helpful with everything we needed

room service was difficult to get hold of, managed to get them on the third try at around 5 but no

hot tub was out of order, and half the gym equipment was also out of order

bed was very comfortable, bathroom spacious with nice spa tub, balcony excellent addition to look out at pool where teenager kids were

room service

room service garbage left in from of the elevator on our floor

rooms were clean, kids loved the heated pool. buffet breakfast was delicious

small gym and laundry rooms came in useful

kids enjoyed the pool. it was close to metrotown. it had a microwave and fridge.

that i didn't like just some extra supplies needed for the kitchen eg microwave food cover / veggie peeler / paring knife

hot breakfast was great- friendly staff, nice food options

the swimming pool and hot tub were very relaxing

as a continental breakfast but in reality it was a full breakfast smorgasbord with toast, bacon, sausage, eggs,

the pool and hot tub were very nice

it was typical of a continental breakfast

clean rooms, good service, good indoor pool

the buffett breakfast and pool made things so easy for travel with the whole family

kids were disappointed because they wait for long time with the hope they

inside bar is good and convenient.

our kids very much enjoyed the quality of the tv’s and the outdoor hot tubs

the gym was on the smallish side

laundry was also in the suite which was nice

laundry faculties included in the suite and they supply soap

bed needs to be replaced i ask for 3 blankets to put on top to make it more comfortable for the kids

of parking, the room was with a kitchen and living room

location is excellent and very good staff.nice and clean room with bonus kitchenette.

modern renovated room. excellent gym facilities. staff kindly gave us late check-out.

was disappointed the gym was closed

whirl pool didn't have jets regardless of the hard work staff did trying to fix it

kids love the comfy beds and they also love the pool

the hot tub had been closed for months but we had no idea and the gym equipment didn't work

they also had a swimming-pool and a hot tub

the gym was clean

other negatives included dogs barking in the hotel (pets allowed), the pool was cold, often had debris in it and turned my hair green

very nice front office staff who made sure i had a place to park as i was pulling a trailer and arrived late at night

rent it the room specifically so we could relax enjoy the whirlpool and pool as we had called previously they told us it was open they were approved however with

pool was closed but it is only small issue, small gym in basement

pool was closed

pool, sauna, breakfast

breakfast was excellent with several hot selections including bacon.

the complimentary breakfast made it even more worthwhile tasty and convenient

room smelled like a pool, it was that clean and smelled fresh

restaurant and gym was closed.

is clean with bar table is awesome easy to get sky train , only 10 mins walk close to bentwood

weather, location, pool and hot tub.

room service/maintenance were accommodating as well

website advertises that you have a laundry

nothing to really complain about, although the spa and pool are not desirable.

gym and washing machines on site very good

gym , elevator was down due to renovations

rooms great staff and good emenities such as spa pool and sauna

they also have a laundry room onsite and my card didn't work to get in the door, and donna let me in 3 times to

other useful amenities included a fitness room and guest laundry

it needs a pool

staff; nice little spa with sauna and hot tub; clean room; parking close to room; 2 minute drive from wall mart; nice

not sure if it’s because i booked with a discount, but i was given a room right next to the laundry room, which was very loud throughout the day and night 11:00 pm the washing machine was

but that was more our fault since we didn’t book a room with a kitchenette instead

the room was old fashion and has small kitchen area.

there is no shared kitchen

toilet wasn’t working, towels had stains and strands of hair on them, no tea towel in kitchen, lighting in lounge wasn’t great, no aircon

i liked the self-sufficiency that comes with the kitchenette and private entrance

frame windows that sometimes won't close easily to be locked, and inadequate electrical in the kitchen

it is dated and the gym equipment was not in very good repair

were (16) of us and they supply a free shuttle to the cruise port

me for early check in & late check out, extended 1 hr

hope the gym re-opens after renovations are done.

maybe they share laundry facilities with a smoking friendly hotel

family with kids, they charge kid breakfast

the attached restaurant was very convenient (i had both room service and ate in the restaurant), very good food and lovely staff (+)the restaurant attached to the hotel had really great food and also did room service! (-) was told there was no room service for breakfast but there was for dinner (+)spacious room, room service (+) the room service that comes from fogg n' suds was fast and delicious (+) room service provided good food at reasonable (+)the convenience of the restaurant, room service, location (-)room service would be nice

airport shuttle was easy, nice updated clean room, great little gym for a hotel

restaurant and bar downstairs

lovely hot buffet breakfast. everything was fresh.

perfect location and everything we needed for in the kitchen is all provided. awesome!

kitchenette was well equipped

in the room that makes a lot of noise if turned on nothing to do around the hotel, two bars and a fitness, thats

it was a great place for me to stay with the dog, shuttle to airport a real bonus.

friendly staff & loved the shuttle bus service.

basic, and having the restaurant and bar closed due to staff shortage, the stay was quite nice and all the members of staff we met were

and if you are lucky yiu will be there when the the fabulous tiki bar is open

lobby was a bit dirty however keep in mind that there are shows in the bar downstairs from the accomidations and i think they were still cleaning up from the punk show

there is a bar with live music in the building which i was made aware of - the front desk said the music might

the restaurant and bar weren't open.

shuttle to airport. amtrak pick up point.

the cleaniness; the non smoking room; the free gym activities; the free parking.

ob) in the hotel, which is kid friendly and offers children's menus

i requested an early check in and the staff were able to arrange for me to get in 3 hrs before 4 p

not a very good selection for room service

the kids enjoyed the indoor pool very much

or bagels hotel smelled land room smelled like mould pool was dirty and freezing cold in room gym was a joke

my rooms keys everytime i left the room stopped working had to book time slots for the hot tub gym is closed due to

like a bunch of new immigrants to canada were living in the hotel making the lobby chaotic, kids playing on the elevators

the pool and hot tub were nice

warmer heated pool

its clean, and room are spacious. my kids loved it.

nice patio with a view of the outdoor pool and green space with nice mature trees

also when i was looking out the window over the parking lot i could not help notice a huge garbage bin full of garbage not a pretty site

clean, quiet, easy and complimentary parking.

breakfast and fast check in

location , front desk staff. able yo early check in if room available. breakfast included

staff was nice and tried to accommodate for early check in

not too many restaurants close by. we did walk to the casino took about ten minutes.

we also used the gym, a nice mix of equipment

the hotel also has no kitchen to serve food

was given an early check in priority. family enjoyed the stay

great location close to the airport. fairly convenient shuttle shared with the hampton hotel.

no microwave or kitchen appliances. no water filling options

the laundry room, very handy to be able to do a wash before heading back to the airport very close to

it s close to everything great area for travellers with kids

liked the gym and pool

the breakfast

breakfast has a convenient selection of fruit, fresh muffins and granola bars to grab and go if you

and spacious and bonus having an outdoor pool and hot tub

great breakfast and location.

free airport shuttle that ran on time

location from the airport, the taxi that you paid for after hours as i arrived after 11pm, the breakfast was delightful and homey with a good selection and the proximity to the sky train for the

shuttle was easy and ran often the breakfast was nice with lots of variety the desk people very

bagged breakfast was delicious(other places felt like a child's snack bag for school)

the complementary breakfast was adequate, but maybe not enough choices for some people

travel with 3 kids from years

very good for families with kids

proximity to airport train and ferry bus. free breakfast. non-smoking.

didn't like shuttle bus parked in front of lobby entrance.

to airport, appreciated early check in after long flight

no room service of any kind due covid

i was checking in the shuttle driver and security person was talking very loud

wifi kept going off

easy check-in and arranging for shuttle to airport

good gym, small, but good

same with breakfast, smaller selection but value for money

& smooth check in, rooms were clean n crisp, amenities (pool & spa were used both were clean &fresh) parking space available, staff were very polite n

clean, spacious room. pool/hot tub was nice and warm.

it was so convenient and easy to access, on the ground floor, and the spa was lovely

great complimentary shuttle to the airport in the hotels dedicated bus

staffs were very nice and got the room ready by early check in time

loved the 24 hour gym and beautiful heated

it had a swimming pool and shuttle service from airport and the shuttle was more like a personal driver service

the pool and spa hub are great- hot and strong water on the roof top with the great view

convenient location. nice gym. coffee in lobby. comfortable beds

property still provides room service although the food comes in boxes not on trays with domes

pool & hot tub were great, although a bit smaller/older than in pictures

breakfast was excellent . restaurant really good.

friendliness of the staff upon entering the airport shuttle until the checkout process was complete was exceptional

we were allowed late check out to 3pm with no additional

location, with a complimentary breakfast, 24hrs gym room

gym is relatively well equipped

it because there was an italian restaurant and bar in the hotel but we were very disappointed as it is closed until further notice

was able to have early check in

safe or microwave in the room and no breakfast included

i loved the fact that we had a kettle (i love my tea in the morning) and a bar fridge in the room (+)clean, comfy beds, window that opens, bar fridge, convenient parking (+)all good value for in city accommodation. bar and dining room staff exceptional. (+)clean, friendly staff, love the kettle and bar fridge in the room. (-) no breakfast voucher and the buffet was terrible and they wouldn't let me sit at the bar which is right where they aerve breakfast

stay - clean room - the pool and gym were closed and we were not told before we booked, so that was disappointing - the online

having access to the gym early and late

the wifi didn t work well in the gym.

comfy bed, great burger ordered thru room service, very professional, helpful and friendly

breakfast was great room clean beds relly comfortable, hotel location best this was really nice

tho is new but very shabby bar lounge

free breakfast offered was for in room dining

service, clean room, excellent room service and jw spa staff

since i was a solo traveller, they upgraded me to a king suite and granted me a late check out

bar downstairs and upstairs were both great with all staff being very accommodating and lovely, as

the gym is very nice but with restricted hours

loved our view and the kids enjoyed the pool

the pool was closed during our stay, which was disappointing, but gave us a chance to visit the

kitchen and laundry machines

clean, comfortable rooms. free access to the ywca gym 10 minutes walk away.

we loved that there was a kitchen so that we could make food and save money that way

had dishes, silverware and pots to use in their kitchen

i had a late check out, but i had to leave early because of the noise and sheer creepiness

modern decor, very spacious, choice of coffees/tea, complimentary laundry facilities

the treadmills were broken and the gym equipment was limited. small shower space.

pool / fitness area poor.

wonderful breakfast loved the free laundry too.

the separate master bed is great for couples with kids. very close to stadium

shuttle to airport was very convenient to connect to transit around vancouver

lounge bar had excellent food and service.

restaurant, no kids menu very expensive, food was bland but it’s the no lit place to eat other than taking a cab

free airport shuttle, great staff and amazing gym

very quiet, easy 10 min walk to the outlet shops, the bar and grill adjoining is superb - a lone traveller sitting at the bar is made very welcome

the common usage areas like the pool, laundry, gym are very accessible and well maintained

nice and helpful staff amazing location pool with jacuzzi spotless clean free apples in the

really useful guest laundry available free of charge which was great at that

it really added to the magic of the weekend for my kids and i

the hotel is also great in terms of amenities, the gym, sauna, pool, laundry service are all amazing

nice clean big room and flexibility for an early check in

our laundry service took 24hrs to be ready.

same day laundry excellent

walls, was very loud in other rooms/in the hallways - kids running and yelling, someone playing the same song on guitar 50 times in a row at 8am

thing - there was long dark hair all over one of the towels - like it had been in the laundry but then not checked

gym area was sparse.

self service laundry on alternative floors was a bonus

gym is sub par

pool for the kids

gym/pool/hot tub were great, loved the restaurant, check in/check out was easy peasy

that the room service came to the room with plastic plates and forks.

bar happy hour was great

liked the room view and how there was a gym , would've liked a pool, but overall good stay

wifi was very fast and reliable

) - room service was delivered quickly and not overly expensive

loved the location of this hotel, free airport shuttle, location, comfy beds, friendly and helpful staff and amenities

- no shower gel which meant getting out of the shower when wet to get a bar of soap

pool is actually outdoor pool

convenient to airport and shuttle was timely! bar and evening dinner meal was great.

no mini bar provisions and shop in hotel did not even have popular soft drinks like coca cola

location, cleanliness, gym & outdoor pool!

there were many wifi issues that we did bring up but we were not compensated for

bar staff were great

wonderful stay with my kids there. staffs were very friendly and helpful

spa was good but small, the pool was outdoors, the sauna was small and its location was very tiny

i didn't like the fact that i couldn't visit the pool area and gym. ud83eudd23

advertised as having a shuttle service to the airport, but did not

no airport shuttle, no slippers

location & staffs were great! airport shuttle is superb to use!

the shuttle problem and the price was ridiculous

some other great amenities included free on-site laundry (this is rare for a hotel

hotel was conveniently located in vancouver and just a short walk to the local restaurants and bars

it also has a laundry room for guests which is pretty convenient

i liked that laundry facilities are free, even the soap.

there, just about everything in downtown vancouver is close by: - next door is the kingstons own bar and grill

breakfast is too sweet. cake, juice, yogurt, everything is sweet, and no option.

the breakfast was fantastic

esome!), beautiful rooms

breakfast was great

breakfast staff very friendly gym passes included in stay room service nice nice business

site restaurant, sports bar and cold beer and wine store

close to elevator as requested and they accommodated early check in since we had just departed the cruise ship

flexibility for late check out

were going to the early 1pm canucks game and had requested early check in if possible

the coffee shop and bar and the restaurant all offered great food and

everything location hospitality room service cleanliness.

lady next door complained of noise complaint at 9pm of my kids being excited and received a letter from front desk which was a

a criticism, but perhaps some kind of pool side drinks service would have been nice

nus a few noisy kids)

the gym was in the basement and shared access with cruise ship passengers.

location, heated pool, very comfortable , good quality shampoo and conditioner, valet

room service food was overpriced for the quality

it is and old hotel used to be the delta but very central. restaurant and bar were excellent.

am a rewards member so wasn t charged for wifi

no 24 hrs room service, it only link to diva with dinning in or breakfast service only

the breakfast was good and the room was perfect my bed was big and had fresh bed sheets

the staff were very helpful and the breakfast was good bedroom lovely.

good breakfast selection and proper plates, mugs, cups but like other places plastic cutlery

breakfast is included as well as shuttle to the airport,thank

to the airport and had breakfast and a shuttle 24hrs location was great to walk around and shop or eat