the pool is very good and breakfast was good as well

clean, comfy beds, window that opens, bar fridge, convenient parking

soemtiimes, it's not woking well for wifi.

beds are amazing, kids under 12 eat free.that was a major help in the mornings

the restaurant in the hotel was overpriced breakfast and service was lacking.

slow breakfast because no buffet

we ordered room service - after waiting for 40 minutes, we called again, and they brought our order

everything was so clean and breakfast at capo and the spritz was delicious

have nice bar and restaurant attached

even to include the channel listings (helpful for us foreigners) and to describe that there was a gym (where

there is no pool, and the jaccuzi doesn't feel quite hygienic

all the restaurants shared menu items, no pool, definitely not a 5 star

there is no pool

the price charged for the room and the hotel proposal and level, breakfast shouldn't be optional

excellent room service

spacious rooms and excellent in house bar and restaurant facilities

breakfast in salt. could have been a little warmer

the gym was big enough for multiple guests and well equipped

as a pet-friendly hotel, it would be wonderful if they could offer at least one dining option where pets

am not a fan of casinos but that does not interfere with the jw marriott hotel or their

pet friendly as well

a very long drive staff was very accommodating with allowing early check in

the location was superb, close to everything and the free shuttle took us to all our destinations downtown

pet friendly

was a little expensive once all the additional taxes were added, and i couldn't figure out the wifi

couldn't figure out how to work the ipod dock and my old surface tablet was connecting to the wifi inconsistently

into the adjoining whitespot restaurant and bar on our way back to the hotel and was shocked to watch a mouse

kitchen, gym and laundry service is available

good cable, clean, good wifi, plenty of hot water. beds and pillows comfy enough.

hotel has a common area (couches,etc) and kitchen on the upper floor

hotel does not have a gym onsite, however provides a voucher for a gym that is directly next door

-the free gym pass, discounts on food near the hotel

early check in for an extra fee is awesome! beds are super comfy

hot tub, sauna, or gym in the hotel and breakfast wasn t included when it specifically said it would when i

i liked that they had vending machines on the floors and a kitchen in the suites.

good gym

swimming pool stayed 4 nights paid high rates they declined late check out despite room being availabke trying

website stated pet friendly, thats why we chose it

stay here quite often when we want to get away from the kids

the kids did not feel safe going out in the evening

station, pretty close to robson square, reception guys were so nice and welcoming, gave me free early check in

we stayed 17th floor, but wifi is too weak to play smoothly not only youtube but any contents.

pool area was a tiny bit dirty, but i think there was a group of kids there before we got

indoor pool was occupied by kids and they were very noisy

kids enjoyed the pool and hot tub

hotel pool and gym were closed the whole time we were there but there was no message to say why

breakfast. kids are free.

my kids went to the receptionist and informed about the rat

of not having a buffet and giving a choice of one proper breakfast meal per person and up to 4 kids under 12

great location, very friendly staff, guest laundry services

loved the location. the gym was great! i loved the ping pong and football with my kids!

location, spa and breakfast

parking was included (or cheaper at least) and that the hotel had a pool for the kids

very poor wifi - would not connect on any device.

enjoyed the pool

pool, jacuzzi, wifi, central heating, staff, food

staff very friendly and enjoyed the pool

my kids also loved the pool

the common usage areas like the pool, laundry, gym are very accessible and well maintained

made us fell so welcome and told us not to worry and gave us advice and maps and everything, wifi, facilities

i booked i thought the bar was still in operation , i was disappointed but the irish bar and breakfast made up

generally very clean and the room service was good but there was a hair on my bathroom windowsill from someone

no room service. price for breakfast buffet was too high.

small boutique style with great decor, personalised staff. bar attached friendly staff .

the staff was very accommodating when i asked for an early check in

we had a large room , the kids had twin beds in another and there was a large living room with tv's in all

wifi worked well

the pool, did not use it

great location. good value for money. pool & saunas.

having a guest laundry room worked out really well for us

no laundry , but could go to next door hotel. and sauna facilities under repair.

s restaurant provides room service according to hotel staff

we re travelling with kids (8 & 9 years old), the hotel was located only 15 minutes walk to science world,

room size, availability, willingness for late check out

also pet friendly with bowls a bed and treats

plus a late check out as we were so tired when we arrived

they were also able to accommodate our very early check in

good wifi and relatively good location

gym and kitchen facilities are great

full kitchen however no equipment which i thought was strange

great location, free wifi.

wifi was fast great location in downtown

site restaurant, sports bar and cold beer and wine store

we greatly enjoyed the funky in-house uva wine & cocktail bar for breakfast, beers, cocktails and dinner

best location in vancouver. a fantastic restaurant and cocktail bar attached

good pool spa and fitness gym.

my check in was around 4 and i arrived at they property at 11 am and i requested early check in

room assignment for pet friendly was so tiny there was no actual closet.

hour)

pool was really cold, too cold to keep even the kids in there

poor wifi

the bed was so comfortable, the gym and pool were great, location was amazing, room was so good with blockout

services, 24hrs gym, sauna, communicating through text massaging was very effective in many ways

my kids love the rooftop pool (kind of chilly in the winter though) and the rooms are separated from main living

receptionists were helpful room service was fast and

bed was great. kids loved the spa.

i booked room for 2 adults and 2 kids including breakfast, i had to pay breakfast for kids at the property

free breakfast, beautiful views, great amenities

liked that we arrived early and we accommodated with an early check in

location was great. pet friendly hotel.

room) was a bit inefficient, a lot of empty space in the middle, might be good for smaller kids

early check in was arranged when we arrived and we were upgraded to a one bedroom apartment

steam room and pool very helpful for weary travellers

especially for traveler with kids, it would be best option for taking this hotel

room is big enough for 2kids and 2 adults

there, just about everything in downtown vancouver is close by: - next door is the kingstons own bar and grill

the wifi signal on the third floor wasn't that great.

it was great to have laundry facilities (didn't use); room was comfortable size and had a sink (faucets

free wifi and it was close to a lot of places.

guest self serve laundry a real bonus

gym is still close :(

they were able to accomodate an early check in after an early disembarkment from a cruise ship and they stored

my only complaint: wish the gym was open

having kitchen and in-suite laundry. parking space as well .

a great location, restaurants galore, the bed was so comfy it was a great room for a fair price , room service

very small gym. too was too hot and impossible to regulate the heat

sat by the cozy fireplace

sorry there was no pool

room service from the in house restaurant was delicious

peloton bike specialised weight equipment in gym not able to use

well equipped kitchen and gym

self contained units were great for families and the communal laundry was a bonus for a family who has been

wifi cost and considering my room and rate. extra cost .

the gym was not your average hotel gym, lots of different kit (inc bars) and cardio machines

it was a treat to have space away from the kids while traveling

ordered room service which was fantastic too

paying for wifi.

pool was so dirty i would not allow my kids to swim in it

staff (jennifer in front desk was very nice and help us a lot) facilities bedroom bed gym

reception could have printed the spa and places to eat within the hotel better.

thing - there was long dark hair all over one of the towels - like it had been in the laundry but then not

there is no laundry and microwave.

nice clean big room and flexibility for an early check in

i was with my kids on vacation so we wanted to sleep, but any flexibility after 11am was given by the staff

area has quite a lot of homeless people around, and this makes walking in the street with little kids an unpleasant

boutique hotel in a great position with extremely friendly and helpful staff and a fantastic bar and restaurant

breakfast is too sweet. cake, juice, yogurt, everything is sweet, and no option.

no laundry facility

larger breakfast!

having secure wifi in a hotel is brilliant for a business

very helpful with doing laundry

wifi wasn't strong enough

part of town) and the amenities provided (outside of breakfast, which was great, and free 'wifi' there wasn't

the staff was super friendly and was even able to accommodate an early check in

great wifi connectivity

great location, friendly staff, early check in was very much appreciated after a long flight.

and i m still dreaming about that chocolate cake on the room service menu

only downside was the hot tub was under construction and the pool was packed with kids due to spring break

also it was very suprising to find alot of the amenities had sensors, like the mini bar etc

bit sorry there wasn't a spa pool as suggested on the internet.

only stayed for one night, got late check out, although needed to pay

it is and old hotel used to be the delta but very central. restaurant and bar were excellent.

gym is a bit small.

garden with tall trees and a heated pool 7 floors up in the centre of the hotel was a delightful surprise

there is a smallish bar but no live music or ambiance; no little store ; the gym was just ok

some more food options for room service would ve been nice!

on the curtain, only one bar of soap (i have to choose to wash my hands or my body

a meal in the bar and breakfast next day, ordered a starter and main course, they forgot the starter

wifi was very fast and reliable

we flew in early morning from overseas and the hotel attendant was very accommodating to do an early check in

gym & pool we re great and size of rooms were terrific

from check-in they made sure that we had a room that we would be comfortable in with 2 kids

staff was very polite and accommodating and allowed us early check in on arrival, and let us utilize the baggage

room service food always arrived hot with a very friendly server who was knowledgeable about his

service i've seen in a hotel in ages, from reception to bar to concierge

entry, room service ,telephone reception

breakfast options, and it should be more greater options.

the pool was much smaller than it looks in the photos

no hot kettle,the coffee maker wasn't working, slippers were kids size, couldn't use the hot tub after 11pm

great breakfast and dinner at the restaurant 'market'

well equipped gym and laundry facilities

and spacious centrally located water bottles given everyday large fridge/freezer, lots of kitchen amenities

lifts take forever to arrive. gym way to hot

however, it was disappointing that the card for laundry cost $10 and then another minimum $10 payment to be

central location, large rooms with lounge and kitchen, good views, helpful and efficient staff, very clean,

room bar and restaurant are excellent. food is first class.

room service and house keeping needs improvement. front desk did nor respond to calls.

no on site gym but they do give you access to local gym

shame the gym and the pool is not in the building

we didn t eat breakfast but use the sky bar for drinks - great vibe and we used the restaurant at street

the most impressive thing was the staff being so accommodating re an early check in and late check out

we have to say something negative it would be perhaps a guest laundry would be helpful, as if like us we had

was great, room, view, staff, wifi and location

if there would have been a self serve guest laundry room, we would have made use of this facility absolutely

very central (but still not walkable if you plan to visit a few spots all in one day and/or have kids)

on premises laundry, close by restaurants and a few blocks from the skyway or cruise terminal

laundry is available (with

juice box and a granola bar is a decent touch, but a little bit skimpy

no room service

location is amazing, the stuff are very welcoming and helpful, they even offered me a early check in with no

my partner and i loved the gym

virus outbreak and even though the restaurants had to close and the only food available was room service, the

loved that we were able to play a game of pool and borrow umbrellas from reception on those unexpected rainy

every detail was attended to with care from assisting with our bags to meeting all our room service needs,

pool is a bar, can't swim afternoon weekends

location, price,early check in

next door is a good breakfast place good wifi

position geographic friendly staff early check in clean

wifi is slow sometimes but everything else is good!

rooms were connected to each other through doors which made it quite loud as the next room had kids who were

was spot on, great room & facilities, staff superb & very willing, restaurant & bar fabulous

yoga mat, umbrella, coffee maker etc available in the room quite impressive gym, spa is quite basic but ir

yoga mat, umbrella, coffee maker etc available in the room quite impressive gym, spa is quite basic but ir

great bar / restaurant

gym was spacious considering the hotel size

friendly staff, good shower, good location, comfy bed, late check out was 2pm - fantastic

free parking

of room, great location with greek restaurant next door, very clean, good laundry, helpful staff, good price

free wifi worked well

they granted us an early check in, and allowed a late check out

enjoyed the pool and gym spa jacuzzi

accommodated my requests, had early check in

and the cost of having any laundry was extremely high for traveler s mid journey with no other options

for a very special treat, order room service breakfast and eat in front of your window before you leave

the outdoor pool is also

room service

room service was too expensive for what was received.

how to get to the pool - a family occupying the hot tub for a long time with cups of drinks - no wifi in the

the kids enjoyed the pool.

comfy bed, great facilities. gym, pool and hot tub good. staff excellent

lovely pool and spa facilities

also i like how they were very pet friendly and didn't even charge extra for pets

excellent location , good gym and pool

there is free wifi and the gym and pool area is nice to unwind after the day

pool was at times cloudy and the temperature in the spa was inconsistent, often too hot

sandwiches at the bar were very good

lunch by the pool was terrible relaxing

but, maybe something i didn't like and wasn't able to experience was the pool area because the weather wasn't

room service was perfect

and bar area

the staff were great and accommodated an early check in

very accommodating regarding early check in, late check out and baggage hold

the gym is excellent as is the heated pool on the roof

lovely choices for kids on the menu for in room dining which was of great quality

the gym was very small and located in the parking garage.

had 2 senior grandparents whose final wishes were to have one last vacation with grand kids and the staff more

people in rooms on corridor were very noisy - lots of college kids

n one family with 3 kids (under 5years old) n parents were screaming n shouting in the room

having microwave, fridge, coffee, room service, excellent tv

i liked that it was pet-friendly

the wifi connection usually had to be re- accessed on

the suite with little kitchen

lift intermittently didn t work and the wifi wasn t

well setup full kitchen, good bed, many options for dining and good wifi.

strong wifi functional kitchen nice location restos around bus stops just a few steps

very easy going about well behaved dogs, and no pet fee.

free wifi was patchy.

it was very nice having access to an ev charger on site

are glad that we booked the kitchenette for our stay

loved staying at the sylvia, from location, to comfortable bed, to wifi, large rooms, to friendly staff

i love the pool as well

could do with an update to the pool area to include a better jacuzzi, and spa type area.

good restaurant and room service

our kids loved the pools

if you are traveling with kids, it s a great place my son really enjoyed everything, from the food to

hotels wifi was excellent, allowing for seamless surfing

friendly staff, historic tiki bar underneath.

tiki bar was closed

the wifi and aircon were good facilities to have access to

the free parking, centralized location and super friendly staff made it a great stay.

like the convenience of parking mere steps from a private entrance, no matter which suite

however given the location and included amenities (parking next to room and free wifi) the value

all ground level with easy access to parking

parking was great

room had a kitchenette so was convenient

clean close to the hotel nice bar attached free shuttle to the airport

movies on demand, white spot on site, room service, every staff member had a smile and hello

she arranged our shuttle pick-up for the next day for our alaskan cruise

that room service didn't show a little leniency to consider our late overnight arrival, when we hung our

wifi is strong

i think the kitchenette should have been stocked with a few basics

wifi worked great

gym left a little to be desired, but if that's the only flaw, its quite a minor one

gym temp was hot with laundry dryers in the gym

check in went smoothly breakfast was good shuttle to cruise port was great

parking was also not an issue here

kitchen in the room was cool

parking was a little scarce but on the plus side was well lit and on a main busy road where there

very helpful- maira at the desk is extremely helpful and resourceful they have a decent working gym

i got a free parking

the facility was very clean and staff friendly. my grand kids loved the pool.

the hotel/resort was great, the casino was very nice, and the food at tramonto was delicious

i love that it has everything you could want for adults and kids, it's clean and easy

i had to order from the bar on the 3rd

excellent service, food and room service

they have a free airport shuttle

parking, walking distance to many supermarkets and restaurants, close to heart of richmond and

they did have a waffles, which was only one thing that my kids loved, but i don't like to serve sweets for a

great location, many stores and restaurants near the hotel. parking lot comfy bed!

parking is a bit tight if you have a larger vehicle

quite, clean, good price, wifi, breakfast is also good

the wifi was good

the breakfast which was included was the best!

great having a guest laundry facility

airport, complimentary breakfast, 24/7 coffee and tea at the lobby, spacious and well equipped gym, well designed

bagged breakfast was delicious(other places felt like a child's snack bag for school)

to the airport, free shuttle service

near the bridgeport station, free breakfast, free shuttle bus to the airport. good.

breakfast was great. all as expected. very good service. shuttle service excellant.

getting into wifi with staff instructions

wish the pool opened earlier

one airport shuttle running in the evening so we had to stay in the shuttle (with 2 very tired kids) for a while

it had a swimming pool and shuttle service from airport and the shuttle was more like a personal driver service

the outdoor swimming pool and hot tub. it was close to the night market. and casino.

i like the pool and the tv and the bed

it was really sketchy going down to the gym too

shuttle was great, stayed overnight and the next day we had a late flight so hotel kept our luggge

pet friendly hotel and near bus stops.

was given an early check in priority. family enjoyed the stay

i booked asked for early check in note on bottom of booking form ,eta at yvr 1130 am likr early check in could

pet friendly pool clean great location

the shuttle is perfect

they do have a shuttle service to and from the airport which is very handy

too much money for long term parking

hotel room was very quiet and clean and i also enjoyed the pool

nice pool, late check out

was very friendly and helpful with check in and service pet

the kids enjoyed the indoor pool very much

breakfast, had to log in to wifi every night

free shuttle. the pool area seemed ok, but the gym had no more than 3 pieces of equipment.

received a voucher for declining room service each day, which was fine because i normally don't need anyone

it was easily accessed from the airport by shuttle

room service menu was very limited after 10.30pm

excellent breakfast. fast and very helpful wait staff.

kids like the pool

free wifi, don't need password

a playroom in the lobby, meal choices (limited for kids under 2-3 years)

free wifi was available

close to the airport and offered a shuttle service and long term parking

very close to the vancouver airport. free wifi!

m not sure if it s because i booked with a discount, but i was given a room right next to the laundry room

everything was good, even wifi!

fitness centre is quite good staff are nice

laundry available on site. people are friendly.

the pool hours could be open longer.

shuttle very efficient

love staying here because of the pool, our kids love the slide

room service from chop

love staying here because of the pool, our kids love the slide

qr code didn t work to view room service of hotel facilities

no free wifi.

the gym is small but has most equipment that one needs

in at 11pm and room service was still available and reasonably priced for my hungry kids

they gave me early check-in and i enjoyed the fitness/spa amenities

early check in option was really great as i also had an early flight the next morning

they have laundry - key for remote workers

and kids wearing light clothing

of space free popcorn in the lobby onsite laundry facility, $5 for washing + dryer + detergent kids love the

and kids wearing light clothing

good wifi and close to mid / high-end restaurants

room, comfortable beds nice crib for the baby washer and dryer was very useful a nice gym very nice staff,

breakfast excluded

room was okay, the only issue was the kids next to our room crying all night long, and we could hear it

sad the pool was closed. my kids were hoping to swim

staff were very friendly and accommodating, with early check in and late check out

liked having a little balcony, loved the pool, the spa and oudoor lounges

loud noise of some sort of machinery coming from inside the hotel - i suspect it was the laundry bur it kept

good wifi

the kitchen smelled like curry and the microwave was greasy

no customer laundry

staff was amazing, very friendly, accommodating, breakfast was great

nice pool and jacuzzi spa on main floor

breakfast was decent

parking

stayed here with young kids, it was amazing, close to airport and all the places around this place, definitely

free airport shuttle

wifi good

we were offered early check in and also complimentary breakfast everyday we were there

gripe but the conditioner was empty in the bathroom and we had to contact reception for wifi code as there was

bar had no atmosphere, maybe a bit of music

our kids very much enjoyed the quality of the tv’s and the outdoor hot tubs

the pool and hot tub was not working due to the weather

how small the pool and hot tub was

bedroom slippers, robes, poor quality toothbrushes, coffee bar that did not make good coffee and bottled water

friendly staff free wifi clean facilities security elevator

it was a big room with a kitchen included and a big tv

expensive. damp air from laundry room.

close to ubc m.s. clinic. comfy bed and great kitchen, fully equipped!

a little more information could have been provided on a sheet regarding laundry, ice machine ect

great location. good parking. air conditioning. kitchenette. clean.

never used the pool or gym, but all looked very good

and polite staff; room cleanliness with sockets at convenient areas: safe and convenient free parking; hotel

property was clean and well maintained, parking was abundant, easy to get around and the staff were very friendly

liked the location, the ease of walking everywhere, free parking, the gym and pool were fantastic and the

the underground parking is extensive since it is shared with the mall

laundry on site

ubc campus is also expensive but more reasonable than most particularly as it offers an en suite kitchen

the free wifi also a bonus

has excellent wifi connection inside the room

in room was to hot, very hot!!! and windows not safety for kids

with a hotel with so many rooms and the hotel wasn t busy did we get the room next door to the gym and heard

gym and shuttle bus

one bar staff at night who struggled and then was irritable when additional staff gave some support

convenient to airport and shuttle was timely! bar and evening dinner meal was great.

free airport shuttle and close to airport. good sized family room. pool open in march!

ala carte breakfast was superb

airport to hotel shuttle easy check-in process

free shuttle bus from/to the vancouver airport.

to eat at the restaurant but it was booked, the pool was extremely noisy at 10pm with screaming kids and parking

option of opting out of room service