were no wifi login instructions provided (wifi name and password); instead, you had to sign up to a

shuttle service, excellent location near shops and restaurants, and an extremely helpful and

for taking the sky train to the waterfront and for getting to the airport fairly quickly via the shuttle provided

no airport shuttle, no slippers

location & staffs were great! airport shuttle is superb to use!

enjoyed an excellent burger at the bar and chatted with the friendly barman resulting in a pleasant couple of

large room with fridge. good shuttle service

ala carte breakfast was superb

didn t have breakfast, but the airport shuttle was very handy

non-smoking, pet friendly, microwave, refrigerator, coffeemaker, safe, hairdryer, iron and ironing board

no provision of any motel information, food facilities, very limited room service menu, not even a pen provided

it because it had a shuttle, but unfortunately they were on strike

pool is actually outdoor pool

bar & dining on site

convenient to airport and shuttle was timely! bar and evening dinner meal was great.

wifi is not a secure connection.

the location to the airport shuttle service to the airport clean room and pleasant staff

breakfast is included as well as shuttle to the airport,thank

location, staff, room. wifi.

breakfast is included as well as shuttle to the airport,thank

due to covid there was no continental breakfast but they packed a great little to go bag filled with all kinds

toilet was too low and more for kids

convenient! shuttle service was great

very poor, the information on the website was insufficient, our room was located near the hotel laundry, of

appreciated them accommodating early check in too as we arrived around 11am

free parking means parking on the street

the hotel and parking were slightly problematic

the rooms aren't sound proof. the laundry detergent smells too strong

the parking situation was a bit crowded but free, so that's a +

offered extensive parking time and trips to and from vancouver airport

only thing that could have been better was knowing what in the kitchen was available for guests

chinese guesthouse easy to use utility( wifi,dining tools and laundry facilities) nice

a nice big kitchen for preparing meals

easy to deal with welcoming they have everything organized mini kitchen laundry room they have games all the

beautiful kitchen and shared area

bar had no atmosphere, maybe a bit of music

wifi slow

great staff and free shuttle to airport

beds, gym, location, coffee downstairs, ice, fridge

free airport shuttle

the pool and jacuzzi the gym room

there was no room service. break fast so basic. only one elevator which was slow

my kids loved it

was good however i have a truck and the handicap parking (which i require was so tight that i actually scraped

wifi in the room was horrible, however i did speak to the tech department and they did try to solve

tea and coffee was available in the kitchen and in your room

many great things to eat at breakfast, very comfortable kitchen and our host was very kind and attentive

it would also be nice if the guest can use the facilities in the kitchen

parking was free and close to the front door, on the drive

beautiful facilities with ample parking

close to the airport, reliable shuttle service and friendly staff!

kitchenette was excellent but only one of two burners on the stove worked & there was only 1 chair

ud83dude44 *noisy air conditioner but my kids loved that because it was like white noise all night

good wifi and close to mid / high-end restaurants

i like how quite it was. i like the fact it had kitchenettes

free airport shuttle, on site bar and restaurant, comfy beds

clean hotel good food good location pet friendly, go across light for walking your dog in a grassy industrial

the window can be opened for fresh air, laundry room for guest and the gym is well-equipped

and is always a pressure to have a free shuttle to the airport

the restaurant attached to the hotel had really great food and also did room service!

pool was clean and fun for kids

the pool with slide was great for the kids, and overall a great layover hotel very close to the airport

the gym is small and the equipment condition is no good.

free parking as long as you park in the correct space

the shuttle to and from the airport was also great, with lovely shuttle drivers

arrived at the hotel about 6 hours ahead of regular check in, but they accommodated us with an early check in

great rooms, good room service

room service menu was very limited after 10.30pm

the bed and gym room

early check in is available on a 1st come 1st served basis at no extra charge

you can rent space to leave your car and shuttle/taxi to airport provided by the hotel the cafe had very good

kids loved playing in the pool

there was wifi in every room.

gym

at all the out door area and bar was really nice and staff professional we paid for a very late check out and

food for kids on the bruno menu but i asked for plain pasta and they did do it for me but if it says family

zealy bed, heated floor bathroom, made up room daily, spacious room, heated roof top pool beside gym

shuttle is accommodating

one thing worth mentioning is the sound proof isn't the best which you can hear kids talking in the hallway,

the bath and shower were a highlight along with the excellent service, free airport shuttle and outdoor pool

parking, close to airport

site parking and a clean and comfortable room

the instructions for wifi login were incorrect

and it's also pet friendly

the breakfast and the shuttle

nice to have a free shuttle to yvr

no chef on site , no grill for fresh hot breakfast in the kitchen

complimentary shuttle quits at 9 so we missed it

the price was higher than we had hoped for and the cost of including our pet was not obvious at the time of

while using the very small gym, someone was smoking in the office on the other side of the gym making not a

kids loved the breakfast waffle maker!

good breakfast. shuttle service prompt.

when they allowed us to check in early and rest as we were from a 13 hour hour fligt with 2 kids

great location, many stores and restaurants near the hotel. parking lot comfy bed!

shuttle-timely and appreciated both to and from airport

desk staff were especially accommodating in getting us a room that met our uncertain needs for a pet and two

well equipped small functional kitchen

excellent restaurant and bar located attached to the hotel

is a pet friendly hotel, very clean common areas, very friendly staff, excellent location close by many

location is good and also for pet

gym had everything i needed for a good workout

laundry facilities located adjacent to the gym so you could workout or watch tv while doing laundry

clean comfortable room. very nice breakfast. very helpful staff.

wifi was good and easy to connect

great having a guest laundry facility

breakfast, had to log in to wifi every night

not just that since our kids like to drink milk before going to bed i went out and bought a 4l jug out of which

difficult to connect laptop to wifi

allowed for late check out which we needed

they advertised a gym litteraly its a closet with a tread mill and a stepping machine

food court at the casino was disappointing, to little to choice.

spa treatments are wonderful

restaurants and pool for kids

tjesesk chair needs some tlc we couldn't order room service

there s a great gym, a pool, starbucks coffee, and the staff are extremely helpful

convenience and airport shuttle. restaurant on site.

restaurant on site, late check out and free shuttle! staff very friendly and helpful!

was not good access to laundry services, which i would expect from a location as urban as this one

the service of the front desk was excellent and the availability of the airport shuttle operation hours/service

wifi is strong

you giving the kids a little toy is out of this world, they are so happy when the wagon comes out

why they need to charge for wifi

small but clean and perfect for the kids to get some energy out

room service food and service was amazing

bed and bed linen are amazing, great toiletries, awesome health spa and the lounge restaurant is to die for

beautifully stocked kitchen for anyone who wants to do their own cooking while staying

while in the room, the wifi was great, but i could not receive any data signal when i need to use it to make

full kitchen fully equipped, king size bed and an extra sofa bed

i was due to check in, which might not be convenien for those traveling from abroad without wifi or cell service

terrible wifi

location, pet friendly

excellent location and parking

the plus is it's pet friendly and pocket friendly having said that the room is super small for the pet and you

breakfast and parking lots are satisfied

wifi is not strong

clean, quiet, easy and complimentary parking.

pool was too busy

wifi wasn t consistamt. kept dropping off. frustrating.

its clean, and room are spacious. my kids loved it.

staff and room were great - pool awesome - some food choices needed work but overall good.

pictures should tell all , the kitchen should have been finished being demo'd , what a mess , electrical wires

wifi sucked couldn t see what s on the cable guide whole thing needs to get updated no fridge

fact the wifi did not work at all during our stay it wouldn t let us log in, only complaint i

however given the location and included amenities (parking next to room and free wifi) the value

like the convenience of parking mere steps from a private entrance, no matter which suite

internet- didn't like that we could only use 2 devices for wifi would be nice if we all could use it, didn't

wifi is limited, it is at extra cost if you need more data

information i needed during my stay, the rooms were clean and bed were comfy, and the free parking made things

view! of the mountains, quiet, nice staff. laundry, gym

the gym was poor and had no ac

nice little gym

coffee not so much :) we very much appreciated the excellent service in all areas and having laundry facilities

that i got charged for a breakfast i didn't get

the gym with wi-fi and the free coffee at lobby

quality wifi too

they accommodated my needs from ensuring my bedroom was nice and clean to making parking accommodations

full kitchen

on mckay quite nice, easy parking, staff helpful

cutleries in the kitchen were

has kitchen and laundry facilities, free on street parking

views of the city in the room, cleanness, provided gym, pool, breakfast & parking, transportation (skytrain),

had to pay extra for young kid but according to ihg website all kids under 12 are free

heated pool was nice and warm, but a hot tub would be great to relax in on the pool deck as well

), reliable wifi, microwave/coffee maker in the room, really tasty and varied breakfast, nice dove cosmetics

the service! people are definitely friendly and very helpful plus kind breakfast is awesome!

great pool and hot tub

my kids didn t eat the sausages which looked uncooked at the end of the microwaving and we had to

the pull our couch that my kids used to sleep needed to be updated

our kids very much enjoyed the quality of the tv’s and the outdoor hot tubs

the location the pool/hot tub the bed in the room

rooms were clean, kids loved the heated pool. buffet breakfast was delicious

i felt so bad for my kids

small gym and laundry rooms came in useful

you allowed pets, hard to find conveniently located hotels that let your pet stay in the room with their family

kids enjoyed the pool. it was close to metrotown. it had a microwave and fridge.

the room service was a little slow one day but the food was great once we got it

we did like the bar and the it s coxcktails

the room service is fantastic and the lounge is a perfect way to finish the day

clean, perfect location, comfortable, cosy, friendly helpful staff from the front desk to the bar to the

loved my friendly chat ordering room service

rooms are comfirtable and the gym is super

spacious rooms and excellent in house bar and restaurant facilities

was not a fan of breakfast coming in disposable boxes with single use cutlery.

the dueling piano bar in the casino was fantastic!

on busy holiday evenings and making a reservation and even treating us to an appetizer at lift bar grill on

quibble is the the hotel bar is a public bar with a doorman & a dress code

there is no pool

went to honey salt for lunch and breakfast, and tried the viktor restaurant one evening for dinner

needs a pool

hotel was great the parking was not good i have a tesla and the ev charging station was poor at best

in room service choices were not available

2) no room service facility though it was specified as available during

would like valet or room service but theyre small things

nothing, except coffee/ breakfast available earlier would be good

location, a bit pricey but super nice staff and room service, rooms are cleaned ever day

use the gym but it looked great and appeared to be well patronized

the spa didn't have the best viewing window. the sauna wasn't turned on all the time.

room was located along the corner of granville with a bar right across from us

early check in friendly helpful staff

as a family on a road trip style holiday and found the laundry facilities to be a huge benefit

wifi was weak so it never connected to my phone which was okay and the hotel was located near a bar

-decent sized room -modern private bathroom -good wifi -king sized bed -value for money

free wifi, was quiet, cheap drinks at the bar next door.

should be small bar fridges in every room

self-service laundry is not always available

rooms were clean, beds were comfortable, room service did a great job

ear buds on floor - restaurant dinner was very overpriced with low food quality - no self service laundry

no laundry facilities.

location was great and the hotel bar & dinner great, room clean, accomodations really liked

everything about our stay, the staff, our rooms, beds, bathrooms! just love it & pet friendly!!

we stayed 17th floor, but wifi is too weak to play smoothly not only youtube but any contents.

we had to leave to early for breakfast but other travel companions said it was very good

station, pretty close to robson square, reception guys were so nice and welcoming, gave me free early check in

central location, gym was also great

we appreciated getting a late check out

breakfast is ok, my kids love the mango smoothie and the waffle as they can make it themselves every morning

we did laundry while we were there on the 15th floor

the laundry facilities are an excellent addition too

room had everything i needed and free wifi and breakfast

gym and spa were closed for renovation. some renovation noise during the day

breakfast. kids are free.

would be nice if you offered free breakfast

their location but i did not have breakfast with them so i cannot comment on that but wifi is

my kids are too young for an attached room as the staff suggested, and in the end we were surprised at

good service.they let us do late check out at no extra cost. very delicious breakfast

pet friendly, for a reasonable extra charge

allday room service would be nice but that s a minor one

room service was very clean and well done

the location, the pool, the wifi, the spacious room & the staff

pet friendly and amazing staff

near supermarket loblaws and casino

the hotel service was exceptional and professional rooms were lovely, great service, excellent wifi connection

staff on the front desk and room service and cleaning staff were all super helpful and friendly

very small gym

available, including in their room flyer printout) which can be troublesome when travelling with kids

casino, costco, roger's arena all within a few blocks

the shower in the pool area is hard to adjust the temp.

great location. comfortable beds. well equipped kitchenette. excellent value for money.

gym/pool/hot tub were great, loved the restaurant, check in/check out was easy peasy

the lodging is very roomy with a living room and a tinny kitchen

no gym and swimming pool

full kitchen however no equipment which i thought was strange

we loved that there was a kitchen so that we could make food and save money that way

have liked a transparent curtain underneath the blackout curtains, and wish the wifi had been higher speed

there is good food nearby and the kitchen area has microwaves and hot water kettles for preparing simple foods

no room service. price for breakfast buffet was too high.

arrived early and were offered early check in and they also upgrade our room for free

the location the room the bathroom, very nice, with a shower like a swimming pool

all of the drains drained without pooling

location and loved the complementary drinks at the bar and that they provide things upon request like toothpaste

no bar fridges in the room, bathroom quite small, can't open windows

wish the gym and pool was open, but it needed renovations and i had to go find a public gym which took me

wifi didn't work the best in the room that it

no pool

wifi is slow but all good

best location in vancouver. a fantastic restaurant and cocktail bar attached

terribly slow wifi

didn t sleep second night due to bar patrons outside/downstairs

perfect wifi in the rooms

close to elevator as requested and they accommodated early check in since we had just departed the cruise ship

my kids slept comfortably on the pull out couch in the living room and the bed in the room was very

2 huge tvs, bar fridge and microwave coffee maker and kettle loved our stay

we needed one and called the room service , they brought a very thin blanket

it s a great location. love the swimming pool.

will say, as we did stay a bit longer there was no laundry facilities in house

friendly and service staff were exceptionally helpful, even for room service to cater for children

swimming pool entrance from outside

i booked room for 2 adults and 2 kids including breakfast, i had to pay breakfast for kids at the property

the front desk staff went above and beyond in giving plushy souvenirs to my kids on check in

location, club lounge was excellent, facilities (pool, gym, etc

excellent wifi

excellent location to downtown, spacious rooms, facilities for own laundry

kitchen, the size of the studio, the parking connected to the hotel (to be paid extra), good wifi connection

from the doorman to the front desk to room service and housekeeping everyone is friendly, helpful and professional

the pool area should be renovated

ultra comfy bed and sofa too along with a full kitchen

we ate in restaurant and food was good ( room service too ) we loved our stay and would definately come back

gym is still close :(

easy check in. front desk staff was friendly and accommodated an early check in.

the spa was closed and the sauna. home service plates left in the hallways all day

the parking lot had great lighting and i felt i didn't need to worry about my new car being vandalized

to locate- in the corner of a small plaza, not a legit stand alone property back parking lot a bit sketchy no

a great place to stay, good parking, clean, friendly people

you park behind the property in a well lit parking lot

cost me 50 dollars for a 8 pound pet

reasonably fast free wifi

try the tracker restaurant around the corner for a healthy breakfast sandwich and the jinya ramen bar for amazing

there, just about everything in downtown vancouver is close by: - next door is the kingstons own bar and grill

retro style hotel and its bang in the middle of downtown for the cost won t get much better the bar next door

the room was very spacious and the free laundry room and additional bathroom if needed were big bonuses

part of town) and the amenities provided (outside of breakfast, which was great, and free 'wifi' there wasn't

very helpful with doing laundry

wifi in the bedroom was unavailable, when mentioned at reception they couldn't help

great wifi connectivity

the staff was super friendly and was even able to accommodate an early check in

a swimming pool would have been a bonus but overall no complaints

our bed was super comfortable, bathrobes and slippers were provided for both us and the kids, and the location

we loved our table next to the fireplace, listening to the

room service from the in house restaurant was delicious

and really nice staff; and that goes for everyone; concierge, front desk, restaurant, room service

i love the hotel spa and gym, in the morning we went to the pool for a swim and had a nice breakfast

no washing machine in the apartment, laundry room some times busy with only 2 washing and 2 drying machine

oister bar was also good

some of the room service food was not good. in particular the oatmeal!

it was a treat to have space away from the kids while traveling

good wifi and water pressure too

i was with my kids on vacation so we wanted to sleep, but any flexibility after 11am was given by the staff

fast and stable wifi

convenient location and good wifi

kids enjoyed the scooters available to them as well

the pool was also quite nice to be able to go down to for a bit before going back to your room to get

the receptionist was also so nice as to give us the wifi password

were so helpful and assisted in booking tours laundry room was handy for doing some washing nice shop in hotel

cleaning staff chose not to clean up the pet hair all over the main living space

hotel was kind to accommodate my early check in

the wifi needibg to relogin in each time ee return to the room caused us to use roaming data while we

we had room service and it was excellent, as was the cooked to order

breakfast is too sweet. cake, juice, yogurt, everything is sweet, and no option.

air con and wifi good

cleanliness, luggage storage, helpful staff, amazing breakfast and decent room service food

gym was amazing, staff was great, overall 5 stars

kids always looking forward to go the pool after a long day outside strolling around the city

we enjoyed the swimming pool, gym, and sauna

and i m still dreaming about that chocolate cake on the room service menu

location, central to lots of places to eat and the ice skating which our kids loved

they were also able to accommodate our early check in request which was very

the food and bar was pricey

the gym was outdated and small.

location, friendly and helpful staff, clean and quiet room, wifi was reliable

gym is a bit small.

comfy beds, early check in

wifi was not the best and parking rates were way too high.

location was great. room service provided was excellent as well.

location, great room, super friendly staff, loved the daily room service and the daily free cookies

the kitchenette n living area make it so comfortable you forget home

no room service but that is ok i just order from skip the dish

rooms, beds, bathroom, air handling, security, food and bar services, location.

expensive for what you got. kitchenette had bare minimum utensils.

excellent pool and the staff accommodated my fussy preferences like pros.

should be no kids under 18 after 7pm and pool left open till midnight for couples sadly closes too early and

cheaper laundry.

my stay here- clean, modern, spacious, water replenished every day, laundry facilities, great shopping and

as it turned out, it was the toilet next to the gym and there were no towels

the gym is also ace and i was solo each time i used it

full apartment with kitchen, lounge and a luggage storage room great location close to the city

wifi was good, pool and gym were great

wifi sucked

wifi was good, pool and gym were great

entry, room service ,telephone reception

very good spa/gym

friendly staff, great wifi

free parking

you need from a motel: clean rooms, good tv, good table space for working, free parking, good location all at

kettle, desk, big screen tv, decent wifi speed, lots of device charging ports, and plentiful parking

it was supposed to be an upgrade but it was dark, outdated, and the kitchenette was barely functional

great location, lovely staff, organised early check in, comfortable room

we had a lovely breakfast in the restaurant

didn t have the breakfast

also, there is a food court near the terminal for breakfast/lunch/dinner

clean, tidy, comfortable good service - excellent cocktails and food in roof top bar restaurant

very central (but still not walkable if you plan to visit a few spots all in one day and/or have kids)

wifi could have been better

in the meantime, room is large enough for me and my kids and the bed is so comfortable that my kids hate to

only negative was that there was no guest laundry, but i had not checked this out before booking, so my fault

to re-connect into wifi continuously on exoting and re-entering this hotel

no room service

location is amazing, the stuff are very welcoming and helpful, they even offered me a early check in with no

they were kind enough to allow early check in as we had all our luggage with us, then kind enough to allow us

the room service is offered once in 3 days, however, you can request if needed on day to day basis

wifi didn't work on one of our phones (android) and kept disconnecting

tiki bar was closed

for me it was a perfect stay wish the tiki bar had been open but that s just timing.

the restaurant and bar weren't open.

hotels wifi was excellent, allowing for seamless surfing

and if you are lucky yiu will be there when the the fabulous tiki bar is open

wanted to have adjoining bedrooms with the kids we were one floor apart

fast free wifi was so useful during my stay

pool area could have been more inviting

so accommodating, charged our tesla, got additional items for our puppies, delicious and fast room service

a good size for families and the staff were so helpful even making sure we had mini robes for the kids

would love to see a better set up for parents with 4 kids

wifi reception was poor while tv reception was good but we were disappointed that pubic channels

they were very generous with early check in and check out. great position

the hotel has a laundry room so we were happy to be able to do our washing

laundry