was a strike so the hotel shuttle wasn t running but we didn t know so stood outside airport for quite a while

the shuttle problem and the price was ridiculous

for shuttle to/from airport, despite ad for free shuttle

e to strike)

shuttle service, excellent location near shops and restaurants, and an extremely helpful and

loved the location of this hotel, free airport shuttle, location, comfy beds, friendly and helpful staff and amenities

no mini bar provisions and shop in hotel did not even have popular soft drinks like coca cola

luckily, the bartender kept the bar open for us

one bar staff at night who struggled and then was irritable when additional staff gave some support

booked it specifically because it had a pool

was a great little hotel the staff was very helpful and the breakfast was just right to start your

the staff were very helpful and the breakfast was good bedroom lovely.

shuttle took us from the airport to the hotel and we received instructions in advance how to

staff was great, the 24 shuttle was very important to have & muchly appreciated!

wish there was laundry available on site - but not a necessity.

several staff working and chatting in the breakfast room and they talked extremely loud without considering the hotel guests were there to

we needed to check out early and the staff even packed the breakfast for us

appreciated them accommodating early check in too as we arrived around 11am

chose this hotel because it offered free shuttle service from the airport and a hot breakfast

due to covid there was no continental breakfast but they packed a great little to go bag filled with all kinds of goodies which was

beds, gym, location, coffee downstairs, ice, fridge

we were offered early check in and also complimentary breakfast everyday we were there

shuttle service. good bar staff.

gym could have some leg machines

free airport shuttle

comfy beds nice pool and hot tub all day coffee available the kids loved the waffle machine at breakfast great location, easy drive to the

the pool and gym are clean and nice

laundry room available for $1

staff, clean, self serve laundry, pool, jacuzzi, snack bar, next door to many asian restaurants and nearby shopping

breakfast could use a few more options such as cream cheese for the bagels

house, had kitchen, laundry facilities, clean and tidy, in a good neighbourhood

chinese guesthouse easy to use utility( wifi,dining tools and laundry facilities) nice

easy to deal with welcoming they have everything organized mini kitchen laundry room they have games all the information you need for your stay and traveling, the rooms

we were even able to do some laundry and relax

good shuttle service, lovely room and great staff

did not have breakfast

the staff was wonderful and the pool was great

tv system outdated, no streaming services. gym a bit lackluster.

the front desk staff had offered to offset my transport from the airport as shuttle no longer available

very quiet, easy 10 min walk to the outlet shops, the bar and grill adjoining is superb - a lone traveller sitting at the bar is made very welcome

restaurant, no kids menu very expensive, food was bland but it’s the no lit place to eat other than taking a cab

shuttle to airport was very convenient to connect to transit around vancouver

after the booking to confirm that i booked 2 rooms for me and my wife with one bed and for my 3 kids with separate beds

gym

the facilities were excellent (heated floor in the bathroom, peloton in the gym, etc

the pool and spa hub are great- hot and strong water on the roof top with the great view

pool and hotel - unique design aesthetic but well built

great complimentary shuttle to the airport in the hotels dedicated bus

the gym and facilities all immaculate

shuttle was easy and ran often the breakfast was nice with lots of variety the desk people very

breakfast was great. all as expected. very good service. shuttle service excellant.

i like the shuttle from airport to the hotel and all the staff are nice to the client!

free shuttle bus

location from the airport, the taxi that you paid for after hours as i arrived after 11pm, the breakfast was delightful and homey with a good selection and the proximity to the sky train for the

shuttle to the airport was great! comfy beds! good front counter staff!

nice breakfast

kids loved the breakfast waffle maker!

was an air of calm and competence by the staff given the news of corvid19 on the breakfast tv

very good for families with kids

were poor, i mean old fashioned, free breakfast was also poor, gym has very old treadmill, lift like of 1940s , and other facilities also not

i booked asked for early check in note on bottom of booking form ,eta at yvr 1130 am likr early check in could not do

breakfast is very good.staffs are incredible

in our booking kitchen was mentioned, we couldn't find it in the room

large room, comfy bed and linens, great staff, very clean, laundry on site

perfect location and everything we needed for in the kitchen is all provided. awesome!

free airport shuttle, free coffee & muffins, coin laundry & kitchenette room

for a family with 2 young kids this was great

we traveled with 2 kids and they were so welcoming and took such good care of them

clean and close to airport with shuttle

the breakfast which was included was the best!

they were so accommodating when asking for late check out

(the hotel manager) went out of his way to arrange a shuttle ride for us to the river rock casino even though their shuttle only went to the airport

breakfast and fast check in

it was clean and easy to get to. airport shuttle. late check out!

free parking as long as you park in the correct space

sports bar on site, but kids weren't allowed in which was disappointing as they had some great food deals

the cleaniness; the non smoking room; the free gym activities; the free parking.

no room service late at night.

ob) in the hotel, which is kid friendly and offers children's menus

lovely hot buffet breakfast. everything was fresh.

family with kids, they charge kid breakfast

surprised it did not include free breakfast that was previously mentioned

room, comfortable beds nice crib for the baby washer and dryer was very useful a nice gym very nice staff, helpful with pleasant attitudes and having a

free airport shuttle, on site bar and restaurant, comfy beds

like a bunch of new immigrants to canada were living in the hotel making the lobby chaotic, kids playing on the elevators

free shuttle. the pool area seemed ok, but the gym had no more than 3 pieces of equipment.

the kids enjoyed the indoor pool very much

the pool was a hit with my kids

nice pool, late check out

convenience and airport shuttle. restaurant on site.

return shuttle to the airport was very convenient

to the port and don't want to have to schlep your luggage any real distance, arrange for ship shuttle

price and location just a hotel to sleep has no pool or laundry

wifi kept going off

room service food and service was amazing

the room service

convenient to catch early morning flight, kids had fun watching the planes

bar with great music

greeting at reception was fantastic the breakfast menu was one of the best and the politeness of the staff second to

tea and coffee was available in the kitchen and in your room

it would also be nice if the guest can use the facilities in the kitchen

many great things to eat at breakfast, very comfortable kitchen and our host was very kind and attentive

late room service available.

warmer heated pool

restaurant food was average at best. pool was closed for season already.

no room service for food

facilities, staff, gym

there is no shared kitchen

the room was old fashion and has small kitchen area.

air conditioner in the unit (only 2 windows could open besides the one behind the fridge in the kitchen)

frame windows that sometimes won't close easily to be locked, and inadequate electrical in the kitchen

pictures should tell all , the kitchen should have been finished being demo'd , what a mess , electrical wires hanging out of the

cons: the first floor is being renovated, so no pool or sauna, no gym, no breakfast

view! of the mountains, quiet, nice staff. laundry, gym

they also have a laundry room onsite and my card didn't work to get in the door, and donna let me in 3 times to

the gym was poor and had no ac

gym , elevator was down due to renovations

jam packs on the tables are touched by those before us, kids touching them, coughing over them

area and the floor around the swimming pool was ice cold

quality wifi too

wifi broke for a whole day

the hotel has an indoor pool and a fitness center

i recommend this hotel for families traveling with kids

no time to use the pool etc as only there for 2 overnights

i needed early check in as i had to be somewhere else during the whole check in window of 4:00-11:00

the pool and hot tub was not working due to the weather

the room and the pool

we liked the fitness centre but the pool area was off-limits due to renovations

beautiful room, comfortable bed, great breakfast

it would be ideal for this place to have both room service and/or a restaurant that could cover your needs through the day

wish the pool/hot tub was available.

it said it had a pool on the rooftop but that wasn t the case

excellent room service

small rooms, poor service

the fitness center is spacious and updated

comfy bed, great burger ordered thru room service, very professional, helpful and friendly

ablusions were aesop and mini bar used had great local gin.

hotel has a common area (couches,etc) and kitchen on the upper floor

penthouse kitchen has great amenities. staff were super friendly and efficient!

nice hotel with great amenities including kitchen and laundry

close to downtown loved the kitchen option and gym

room was located along the corner of granville with a bar right across from us

easy, fairly priced laundry on site

free wifi, was quiet, cheap drinks at the bar next door.

they do have laundry facilities and vending machines on most floors.

very friendly and helpful staff. easy access and very clean with good guest laundry facilities.

bed was comfortable, the staff excellent, and having a breakfast venue / bar as part of the hotel made starting and finishing the day easy

kids were sad - no pool. but they loved the cookies at the front desk.

great to get a hotel room to accommodate 2 adults and 3 kids

also a decent gym

fast wifi

balcony, room service. new room decoration was great.

free breakfast was superb loved the gym, clean and new bikes etc staff were friendly efficient and helpful

food wasn t great, not a lot of options, indoor pool and spa smelt overly chlorinated

you need and more beautiful indoor hot tub spa and pool, very clean and one of the best breakfast buffets i ve ever experienced super lovely

laundry room perfect

room service was only every second day.

both liked the central location, quiet rooms, and room service

24 hour pool was the best thing about the stay and the kids were so happy with that seeing as we got in late

friendly staff; beautiful pool and great gym

good service.they let us do late check out at no extra cost. very delicious breakfast

no wifi on tvs, no deal for restaurant, expensive parking and not included

the breakfast, especially travelling with kids

the nice and helpful staff at the breakfast

kitchen should have glasses plates etc.

i also enjoyed the amenities, especially the gym and the ping pong table

location roomy great breakfast

we loved that complimentary laundry room

all facilities were open to us (swimming pool, sauna, etc

pool and spa very well maintained

the ability to text was very helpful when booking pool and gym

the gym could have been better equipped :)

small boutique style with great decor, personalised staff. bar attached friendly staff .

bar attached to the hotel didn't open until 4pm which was a shame

all of the drains drained without pooling

funky room design, great location, bar downstairs very nice. loved the free drink voucher

and exactly as advertised amazing kind and helpful staff great bar and restaurant on site very clean rooms great location quiet and relaxing will definitely

the wifi was also good

self service laundry on alternative floors was a bonus

the lodging is very roomy with a living room and a tinny kitchen

great location. great rooms if you have kids.

space and comforts, including a complete kitchen, new coffee maker with a large variety of coffees and teas, and a living room area with an

we were too busy to use all the amenities but they have a kitchen if you need it

gym was inadequate.

plus a late check out as we were so tired when we arrived

it's a short walk away but the gym was very good

clean and well maintained free day pass to offsite gym

arranged a late check out but the chamber maid tried to come in at 9 am after a very late night

front desk could not help us with room service

the wifi was weak and unreliable

and spa were excellent, thanks and much appreciated after a long day s walking about

good pool spa and fitness gym.

a long fligbt there was a sport bar to relax and grab a bite to eat

best location in vancouver. a fantastic restaurant and cocktail bar attached

the coffee shop and bar and the restaurant all offered great food and

we also had drinks in the on site sports bar which was

close to elevator as requested and they accommodated early check in since we had just departed the cruise ship

very comfortable, view spectacular, breakfast delicious

i booked room for 2 adults and 2 kids including breakfast, i had to pay breakfast for kids at the property

breakfast should be included

location, club lounge was excellent, facilities

the hotel has a great location and is very complete, and the gym was a pleasant surprise where i found all the equipment to continue doing my workouts

location, cleanliness, gym & outdoor pool!

there were many wifi issues that we did bring up but we were not compensated for

bar staff were great

wonderful stay with my kids there. staffs were very friendly and helpful

spa was good but small, the pool was outdoors, the sauna was small and its location was very tiny

swimming pool and gym

wifi outside the bedroom was not very good

steam room and pool very helpful for weary travellers

we could walk with the kids to a great malaysian restaurant or eat at a high end restaurant on the premises

close to everything; great gym; great room/apartment size; good breakfast; fast wifi

hotel is suites which gives you the freedom to shop for groceries and whip something up in the kitchen

the pool area was nice to have, shame the spa has shut

we booked the hotel for 4 nights and they cleaned only 1 of our bedrooms after calling the room service and front desk multiple times

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website mentioned ongoing construction and a restaurant with room service

try the tracker restaurant around the corner for a healthy breakfast sandwich and the jinya ramen bar for amazing noodle soup

the room was very spacious and the free laundry room and additional bathroom if needed were big bonuses

it was great to have laundry facilities (didn't use); room was comfortable size and had a sink (faucets

it even has a bar next door, and is a short walk from granville

hotel was conveniently located in vancouver and just a short walk to the local restaurants and bars

our bed was super comfortable, bathrobes and slippers were provided for both us and the kids, and the location was very convenient

huge bath tub in the middle room and room service for breakfast! amazing staff.

bed is so comfortable and the spa is

beautiful place and bar was lovely

pretense, the wedgewood made me feel welcome even while wearing jeans and chasing my rambunctious kids through the lobby

changed rooms for me upon arrival to the lower floor so i didnt have to haul it up the stairs), laundry room was clean (everything worked), staff were friendly and breakfest was quiet good and

lovely kitchenette which had everything even washing up liquid tea towels and all cooking items

although booked connected rooms with kids, we were allocated into different wings (rooms for couples and rooms for >2 are in separated

location was walking distance to metrotown, the breakfast was very yummy with lots of choices, anywhere from scrambled eggs to waffles and fruit

breakfast was excellent.

more chairs around the pool. only 4 lounge chairs were available and they were always in use.

it was a treat to have space away from the kids while traveling

of comfortability, private stay, accommodating to all requests, fast and easy delivery of room service, and overall warmth and compassionate staffing then you have to experience the promise

the lovely pool and hot tub area also has an outdoor area if you want to lay in the sun

room for families with a separate bedroom and fold out couch in the lounge for the kids

room service breakfast was delivered on-time, well presented, and tasty

the kids still loved it but it lets the hotel down

pool and gym also

room service was always on time and i the spa was fabulous - i will be returning on my next trip

ordered room service which was fantastic too

kids enjoyed the scooters available to them as well

when i called to ask about an early check in, i was sort of brushed off and told to call back in an hour to which i didn't as i

there is no laundry and microwave.

area has quite a lot of homeless people around, and this makes walking in the street with little kids an unpleasant experience

same day laundry excellent

esome!), beautiful rooms

limited room service options - ok for normal eaters but only pad thai suitable for gluten/dairy free

cleanliness, luggage storage, helpful staff, amazing breakfast and decent room service food

breakfast included. wifi. staff.

location. staff, breakfast

no gym available

room service was expensive for the quality received

we enjoyed the swimming pool, gym, and sauna

and the spa was great also

and we used the spa which we really enjoyed

wifi was quite weak and made it difficult with no cell phone access with being international guests

pool

no 24 hrs room service, it only link to diva with dinning in or breakfast service only

location, heated pool, very comfortable , good quality shampoo and conditioner, valet

room was very clean and comfortable pool was absolutely nice and warm to swim in food from room service and restaurant was delicious

room was the perfect size for our group of 4 (2 adults and 2 kids)

great downtown location, clean spacious rooms. great gym available on 4th floor

) - room service was delivered quickly and not overly expensive

the room service sent us food that was not as listed on the menu

location, great room, super friendly staff, loved the daily room service and the daily free cookies

great room - nice outside pool on 4th floor.

friendly staff, good gym, lots of little extras like chilled towels & cookies

to tight beds for 2 kids and 2 adults

room, staff and location was excellent! pool and hot tub were great for the family!

gym and outdoor swimming pool are very nice

well equipped gym and laundry facilities

very clean with an equipped kitchen

well stocked with large fridge - good to have after a big day sightseeing good gym and the laundry (paid for with a card you buy in laundry) was great to have when you’re travelling

full apartment with kitchen, lounge and a luggage storage room great location close to the city

there are laundry facilities in the building which is handy and you can purchase powder from the front desk

pool and spa were a bit tired. need inside solution.

room service dinner the first night was mediocre

room service food

breakfast are also very

we had a late flight and were given a complimentary late check out

in the meantime, room is large enough for me and my kids and the bed is so comfortable that my kids hate to get up every morning

big rooms, and comfy beds. spotlessly clean. pool, spa and sauna an added bonus. great location

staff was very helpful with late check out

kids and i loved the views, the balcony, the windows (and blackout shades

the lady at check in was so kind and accommodating to my request of early check in (as my flight landed a bit early)

laundry and gym available onsite

we enjoyed it very much and the 2 kids had a very

i used the gym every day and kickboxing regularly, so i was hopeful about that

asked for early check in and did not even get close

allowed early check in which meant a lot to me

staff is friendly and accommodated our early check in for my bride prep day

ere were two of us and we wanted to make sure we could get things done at the

5 point deduction is that the gym does not have many weight lifting equipment

pool was in their nightclub which i did actually like as a quirk, but it was quite cold and there

hotel accommodated early check in

early check in late check

early check in late check

position geographic friendly staff early check in clean

lots of drunk kids staying there

place, we did a leisure walk to stanley park, wharf and canada place from there with our young kids

staff was pleasant they were able to get us an early check in

early check in free parking friendly staff amazing location for the money

liked the position, in downtown, the free parking, difficult in that area, the basement laundry, usefull

laundry onsite

helpful receptionist, asma, allowed us early check in

it included kitchen, was clean, plenty of towels and toiletries

we used the laundry

also for check out i had an early flight and i asked one staff member what to do and they said someone is there 247 and then

and it legit had a full kitchen

possibility to do laundry

spa service/menu really, just an on call massage option you can book in advance

gym was spacious considering the hotel size

had to call for room service to have that brought up every day

no pool or spa to speak of

the restaurant attached, tableau, was lovely both dine-in & via room service