pool

small bathtub, limited cable tv channels, no bathrobes, no room service, front desk staff weren't wearing masks

wifi didn't work and the room was very small for the price.

little noisy at night with the bar close by, but other than that i have no complaints

room service was very off schedule

we loved the food and our waitress at the met bar and grill

staff, requested a late check out that was agreed to, train station very close, nice little pub/bar next door

there is a bar and restaurant downstairs which was convenient

the sky train behind the hotel runs late and starts early- and the bar downstairs is open relatively late so patrons can get loud

hotel - great staff and next to their bar with a beer garden

we used the pool which was very nice

room service during these times and the most amazing view

exceptional customer service amazing restaurant staff clean room lovely pool and hot tub

the hot tub and pool were lovely

nice hotel with superb facilities. great gym, pool and breakfast.

we enjoyed the pool and breakfast, and the room met our expectations!

microwave , stove top, clean and airy, great for the couple of nights we were there, lovely pool and a great complimentary breakfast in the morning and served till 10am

had bacon with the free breakfast and the lady working there so nice always made my waffles for

the gym could have more equipment or updated equipment

gym was good but can do with a bit more space and equipment.would not say i didn't like it

free parking, good breakfast and nice rooms

my room and the wifi were great

facilities to guests; good coffee machine, self adjust ac, spacious bathroom, nice breakfast, nice gym

good location for me. good price. lots of parking space.

the shower was great and wifi worked well

nothing really... good value, clean room, and bathroom, nice pool and hot tub

location and free parking

i found the toilet was to low and a bar on the wall would have been helpful as i recently had knee surgery on both knees

wifi was not working well

couldn't do early check in at all

room smelled like a pool, it was that clean and smelled fresh

i wish the pool was open. but covid ruins everything fun.

coin laundry was really appreciated and useful

about a ten minute walk to the closest metro; convenient laundry room; breakfast was simple but good; within walking distance to a couple of other food

on our room details it states - flat screen tv, kitchen with an oven, refrigerater, microwave and coffee machine

wasn’t quite, kids next door were screaming

excellent, i enjoyed the breakfast, the security, the free parking, the cleanliness and the free wifi

room service indicates sandwiches through the night but the kitchen closes at 10pm & they need to

room service garbage left in from of the elevator on our floor

also room service is only randomly available, frustrating

luxurious sheets that make it hard to get up in the morning, and the plush towels feel like a spa treat

large room with kitchen, helpful staff

was great and with a two year old, having the kitchen and a requested later room cleaning allowed our baby to keep his sleep scgedule

of room in suites, kids loved it, it was like a full size one bedroom apartment with all the amenities

was able to get an early check in which really helped out as i needed a place to work from for the day

in suite laundry

very clean with great restaurant and outdoor pool

swimming pool and jacuzzi very wonderful

pool area is old

the hot tub had been closed for months but we had no idea and the gym equipment didn't work

the staff were friendly and found us an adjoining room for the kids

was charged a $30 early check in fee even though a room was ready

going restaurant and bar facility

after a 7 he drive a mini bar would have been appreciated

that we were able to get our full workouts in every morning and we loved the rooftop lap pool

my husband had his sock n underwear missing when he used the hotel laundry service n the hotel staff pretend nothing had happened at first n later just waived the

the pool was awesome, and the meal in the morning was exception

the breakfast was very good and we enjoyed it

food for vegetarians, healthy choices for kids.

the pool was cold to swim in it an they never chang are sheet on the bed in are room

the staff was good an breakfast was ok .

pool only got sunlight early in the morning and the hot tub was out of order

the gym was clean

very nice front office staff who made sure i had a place to park as i was pulling a trailer and arrived late at night

very friendly staff. the pool and hot tub also a bonus!

i liked the gym equipment. the front desk staff.. especially jake were courteous and kind.

cons: the first floor is being renovated, so no pool or sauna, no gym, no breakfast

nothing to really complain about, although the spa and pool are not desirable.

the price only because the gym and hot tub and sauna were of poor quality

there washer and dryer were done so i couldn't do my laundry, and still didn't have it fixed 2 night stay, everything was closed sauna, laundry room,

rooms great staff and good emenities such as spa pool and sauna

pool and gym was closed

the hotel s gym is very small and basic

pool was a perfect temperature, bar area was lovely and staff very helpful

the kitchen smelled like curry and the microwave was greasy

staff was friendly, also there is onsite free laundry that you can wash your staff yourself

other useful amenities included a fitness room and guest laundry

it needs a pool

staff; nice little spa with sauna and hot tub; clean room; parking close to room; 2 minute drive from wall mart; nice

not sure if it’s because i booked with a discount, but i was given a room right next to the laundry room, which was very loud throughout the day and night 11:00 pm the washing machine was

but that was more our fault since we didn’t book a room with a kitchenette instead

clean, quiet, easy and complimentary parking.

is via a separate turnoff from the highway, i found this confusing as the access into the parking lot uses a different turn off

not to mention well equipped gym, we were not too sure about the location, but facility was very nice

ceasar salad , huge and very tasty , the staff are all friendly a d seem happy - loved the pool and hot tub- great view from it , very clean

no room service for food

the room was old fashion and has small kitchen area.

air conditioner in the unit (only 2 windows could open besides the one behind the fridge in the kitchen)

have had air conditioning and kitchen cupboards and counters could have been repainted; pipe wrench was used for tap on kitchen

the dishes in the kitchen were all greasy and dirty and disgusting, i had to rewash everything we were going to use

the tile on the kitchenette counter and the bathroom was chipping off

staff was wonderful. they helped us out and added a comfortable cot so the two kids could sleep.

they saw i had two kids with me and they ignored and couldn’t help

laundry breakfast staff shuttle

evening meal in the restaurant was excellent and the breakfast buffet was all extensive and top quality

sad the pool was closed. my kids were hoping to swim

is it would be nice to have a microwave in the room however there is one available in the guest laundry room

the bed was really comfortable, room was really quiet and the shuttle to the sky train was great

also facilities were of a very good standard, and the room having a kitchen

early check in no problem ud83dude0a

my kids are happy to see that

the free wifi you promote hardly makes up for the lack of bellboy service

friendly staff - they were able to accommodate an early check in.

great bar and dining at night

i requested an early check in and the staff were able to arrange for me to get in 3 hrs before 4 p

shuttle bus ignored us at international pu lip zone twice so had to move to domestic pickup

on august 31 morning time they need to concentrate with the gust rather than playing like kids

i decided to stay since it was already paid for and i was exhausted after 6 hours driving, plus kids wanted the swimming pool

was locked out of room although i paid an additional fee for late check out

my rooms keys everytime i left the room stopped working had to book time slots for the hot tub gym is closed due to

not just that since our kids like to drink milk before going to bed i went out and bought a 4l jug out of which we only

nice clean room, free parking, good breakfast.

our staying was very nice beginning from early check in ( at 1 pm), and finishing be free breakfast and free underground parking

staff are always lovely and accommodating, no problems with late check out or asking to keep my car parked for the afternoon (after checkout) while we attended

no airport shuttle or pick up service from the airport

comfy bed and pillows. good breakfast. excellent location. lots of stores across the street.

(the hotel manager) went out of his way to arrange a shuttle ride for us to the river rock casino even though their shuttle only went to the airport

breakfast was great. location was excellent. everything exceeded expectations.

they were so accommodating when asking for late check out

not too many restaurants close by. we did walk to the casino took about ten minutes.

courteous staff and prompt arrival of airport shuttle

the breakfast was one off the best if not the best in our 2 months travelling canada

staff at reception, cleaners, laundry operations, our beds, breakfast & proximity to airport

we left before breakfast and they gave us breakfast bags

good location with free breakfast. staff are all very nice. room is clean and comfy.

was given an early check in priority. family enjoyed the stay

everything i needed and wanted (drinks station, breakfast, gym, room size, bed, blinds, bathroom, thing to put suitcase on, coffee machine with decaf, wifi)

we had amazing deal as well even with pet fees

the pool and jacuzzi the gym room

there was guest laundry available

only disappointment was the breakfast because of covid-19 it was a bag take away breakfast every day was the same costco muffin

shuttle was easy and ran often the breakfast was nice with lots of variety the desk people very

shuttle was easy and ran often the breakfast was nice with lots of variety the desk people very very friendly the cleaning girls were

bagged breakfast was delicious(other places felt like a child's snack bag for school)

great breakfast and location.

breakfast was great. all as expected. very good service. shuttle service excellant.

was an air of calm and competence by the staff given the news of corvid19 on the breakfast tv

free airport shuttle, with flexible

breakfast was a nice bonus with the kids, and very thankful it started at 5:30am unlike other places that are too late for our usually

the breakfast was good - very close to the airport for early flight. clean hotel and comfortable

check-in (btw, they upgraded our room since i mistakenly booked a small room for 2 adults and 2 kids) are such a breeze

very clean, comfortable , direct shuttle to airport, quite neighborhood

helpful staff and early check in facilitated which was excellent.

free shuttle bus from and to yvr airport. early check in plenty of restaurants nearby

gym could have some leg machines

was able to have early check in

the gym and facilities all immaculate

the bath and shower were a highlight along with the excellent service, free airport shuttle and outdoor pool

)rooftop pool and hot tub (so very nice

free shuttle, comfy zealy bed, heated floor bathroom, made up room daily, spacious room, heated roof top

one thing worth mentioning is the sound proof isn't the best which you can hear kids talking in the hallway, however, other guests were mindful and it's quiet in the room

didn't have breakfast

big comfortable room, free wifi

kids like the pool

pool & hot tub were great, although a bit smaller/older than in pictures

pet friendly and no pet fee

was great, close to the airport, with a free airport shuttle and wifi

i hope you could have a laundry room

has blockage wifi connection is unable no laundry service receptionist staff is not familiar with neighbourhood

location is good better value the casino hotel and cheap to access casino as

can order room service from the white spot restrurant on-site

room, a tad costly, but made up by the shuttle service to yvr that operates twice hourly all day and night

no mini bar provisions and shop in hotel did not even have popular soft drinks like coca cola

comfortable, clean and frequent shuttle to the airport.

airport shuttle

free airport shuttle and close to airport. good sized family room. pool open in march!

shuttle service, excellent location near shops and restaurants, and an extremely helpful and

comfy rooms, outdoor pool. shuttle to and from airport.

for taking the sky train to the waterfront and for getting to the airport fairly quickly via the shuttle provided by the hotel

the shuttle to take was the hilton shuttle and no one told

advertised as having a shuttle service to the airport, but did not

basic, and having the restaurant and bar closed due to staff shortage, the stay was quite nice and all the members of staff we met were

lastly, there is no breakfast provided but you have a discount at a bar attached to the hotel, and there are supermarkets around

unfortunate the tiki bar was closed for renos, but probably worked out as we were above it so could have been noisy

lobby was a bit dirty however keep in mind that there are shows in the bar downstairs from the accomidations and i think they were still cleaning up from the punk show

the restaurant and bar weren't open.

restaurant, no kids menu very expensive, food was bland but it’s the no lit place to eat other than taking a cab

as it was very close to the airport, perfect for a one night stopover; it had a free airport shuttle that had a specific schedule and the beds were the absolute comfiest

airport shuttle very convenient

at all the out door area and bar was really nice and staff professional we paid for a very late check out and reception team were

did not like that the bar and dining room were together, and there was no nice place to chill and have a drink before

breakfast is included as well as shuttle to the airport,thank

chose this property because it advertised a laundry

shuttle took us from the airport to the hotel and we received instructions in advance how to

wish there was laundry available on site - but not a necessity.

was tiny and old , very noisy , back to back with laundry room , near front desk

nice staff, lovely room, good shuttle to and from airport

the airport shuttle driver was very nice and professional

the complementary breakfast was a godsend traveling with 4 kids ahead of our early departure

due to covid there was no continental breakfast but they packed a great little to go bag filled with all kinds of goodies which was

the breakfast is also good

no pool for the winter

on the main look right out to parking, would be so lovely if they were tinted so you could open the blinds

of life, but this place gave a great ray of sunlight - we had a hoot with grandchild in pool, and the breakfast provided met everyone s needs

only complaint is minor and that was the hotel not having towels available at the pool or hot tub when i used them

location, good parking, easy access,food near by.

there was old laundry from a past tenant hanging in the bathroom

great location. laundry facilities were helpful. lovely garden out back.

laundry

it would also be nice if the guest can use the facilities in the kitchen

many great things to eat at breakfast, very comfortable kitchen and our host was very kind and attentive

tea and coffee was available in the kitchen and in your room

house, had kitchen, laundry facilities, clean and tidy, in a good neighbourhood

chinese guesthouse easy to use utility( wifi,dining tools and laundry facilities) nice

easy to deal with welcoming they have everything organized mini kitchen laundry room they have games all the information you need for your stay and traveling, the rooms

we were even able to do some laundry and relax

bed was so comfortable,wi-fi,tv entertainment spot on,breakfast good quality.staff well spoken .

pool for swimming lessons and we weren't informed at check in, so when we went to the pool, my kids felt they couldn't play as they were interrupting lessons

comfortable bed, the pool and hot tub area, friendly staff, free coffee, continental breakfast, was given free stamps

cleanliness, service and breakfast

the pool was always full with kids having swimming classes.

they allowed for early check in for us which we appreciated so very much

room service was quick, and very

the facilities included couldn't be faulted the swimming pool and gym were great

quality wifi too

wifi is slow and doesn t really extend to laundry room

location, walkable to downtown -loved the hotel, modern and edgy feel, some great restaurant and bar choices too and friendly staff

breakfast was great room clean beds relly comfortable, hotel location best this was really nice

really enjoyed the spa facilities and outdoor jacuzzi

loved the 50 dollar parking pass and the non refundable 50 dollar pet fee

service, clean room, excellent room service and jw spa staff

clean and spacious room gym and pool

gym facilities was quite messy

location,breakfast

breakfast was great, facility had all the amenities.

pool very bad and way very nice small you have to wait people who swimming they come out the so you

walking distance to venues, great sports bar in the building.

loved the remodeled pool area

wifi worked great

the pool and location was close to everything we came to see.

wish the gym and pool was open, but it needed renovations and i had to go find a public gym which took me

full kitchen however no equipment which i thought was strange

plus a late check out as we were so tired when we arrived

kitchen on every second floor

loved having access to kitchen

clean and well maintained free day pass to offsite gym

able to do laundry was a definite plus

my kids enjoyed the breakfast ud83dude0b

wonderful breakfast loved the free laundry too.

only missed a pool for kids

hotel was in a great location and the free breakfast was super convenient.

everything and the laundry facilities were a good bonusgreat setup

the pool temperature at a lovely body temperature so we’re not freezing while playing with the kids in the pool

24 hour business centre, gym and free self serve laundry, and snack machines

room was spacious and the one very convenient facility is the free laundry especially for long

pool and spa very well maintained

the best room service ever--high quality.

absolutely great with the kids

we traveled with little kids, a familly of 4

the shower in the pool area is hard to adjust the temp.

there are laundry facilities

i was with my kids on vacation so we wanted to sleep, but any flexibility after 11am was given by the staff

great reception staff - answered all my questions and were able to arrange for laundry to be done as well

early check in was great, breakfast was ok as well

same day laundry excellent

area has quite a lot of homeless people around, and this makes walking in the street with little kids an unpleasant experience