each time we went to the pool we were the only people there, which we absolutely loved

breakfast has a convenient selection of fruit, fresh muffins and granola bars to grab and go if you

had good parking

ds hang on them

clean!!! and very good breakfast

rent it the room specifically so we could relax enjoy the whirlpool and pool as we had called previously they told us it was open they were approved however with

little breakfast bar with some snacks and coffee and tea was very nice

bright and sunny. friendly staff. relaxing swim in the pool.

other negatives included dogs barking in the hotel (pets allowed), the pool was cold, often had debris in it and turned my hair green

the attached bar and grill were very cosy, good beers and food good for

it came with a full kitchen and insuite laundry which was great

it has a kitchenette which is nice to have if you have small kids.

was able to get an early check in which really helped out as i needed a place to work from for the day

they were really patient and friendly with my kids at check in

found the kitchen to be a little outdated

the breakfast was very good and we enjoyed it

excellent customer service and great breakfast!

we really enjoy the breakfast and the kids like the pool

the pool was awesome, and the meal in the morning was exception

pool was closed

no carpet in the room. clean pool and hot tub. chinese food for room service.

front desk doesn't answer the phone the free wifi isn't free, it's included

good is the price, parking, the pool, hot tub

i drive a truck in a trailer very inconvenienced having to drive it and park in a denny's parking lot just a fact of no

ever time, black mold around tub, taps groaned, light in bathroom no actual heat lamp, no hold on bar for my mom in bathroom and hard to use taps for my senior mother

pool needs a little cleaning.

the hot tub had been closed for months but we had no idea and the gym equipment didn't work

we enjoyed the pool with the lovely plants

comfortable matress,clean room, nice gym

kids love the comfy beds and they also love the pool

corner room with spa and balcony was fantastic. bed super comfortable

was no card in room that showed wifi or what floor pool and workout room were on

wifi was spotty as well

wifi was not great; did not realize until this survey there was paid wifi which i would have opted

prior notification, the room service had been cancelled for 4 days

laundry is picked up in the morning, dropped off in the evening

incredibly welcoming and exceptionally attentive even going so far as to tracking down a small bar fridge for our use

i was there on an extended buisness trip and they don t have laundry facilities friday thru sunday and it takes a full 24 hours

the hot tub and pool were lovely

pool and gym facilities are very nice

i did not like the look of the coffee shop which looked more like a bar so i did not go in.

hotel - great staff and next to their bar with a beer garden

there is a bar and restaurant downstairs which was convenient

was a bar downstairs and we were above it

attached bar to the hotel has some weirdos after 10 so i would stray away from that bar at

and the wifi is top three of my hotel experience in canada, so many so call wifi service is 56k

the upgraded room came with a kitchenette which was great

the parking lot was a bit tricky to get into, but overall no complaints for the money i paid.

we reserved two rooms with kitchenettes and king beds but only got one of those rooms, the 2nd was a queen bed and room wasn't

lousy wifi

position right on the river, comfortable bed and good quality linen, a well equipped gym with free weights, sauna and spa, and a 24 hour ice machine

little noisy at night with the bar close by, but other than that i have no complaints

not clean rooms and did not advise in advance of this or the closure of the pool

there were several good quality eating places: restaurants cafes and bar only steps away, the sky train and cinema were a 5 minute walk

ask for room facing away from quay, as the bar facing east-side of hotel have loud live music

hotel with all possible amenities we were looking for such as free breakfast, free parking and a pool

breakfast had gf options. very grateful i could eat breakfast there to suit my diet.

location,breakfast

friendly staff, great breakfast, comfortable clean room, and loved that there was laundry

gym facilities was quite messy

room was clean, breakfast was quite nice if you have time to prepare the hot items yourself.

had bacon with the free breakfast and the lady working there so nice always made my waffles for

my husband used the gym and it worked well

the swimming pool and hot tub were very relaxing

flexible with early check in and late check out

laundry room with everything available via vending machine

sad the pool was still closed

my kids enjoyed the outdoor pool.

only complaint was that the pool ended up being closed and that was the main reason i chose that particular hotel

no pool or gym

the room was spacious and the hotel bar and restaurant reasonably priced.

the pool and the beds

restrictions means we didnt have room service but i guess that's unavoidable

it was also a bonus to have a fridge and microwave in the kitchen area

met our needs perfectly. separate bedroom, large bathroom and convenient kitchen supplies.

room smelled like a pool, it was that clean and smelled fresh

my husband had his sock n underwear missing when he used the hotel laundry service n the hotel staff pretend nothing had happened at first n later just waived the

fact there was parking in the garage, the smoking area outside the 2nd floor bar and the bartender

the pull our couch that my kids used to sleep needed to be updated

gym timing was poor and no appropriate office space is available

how small the pool and hot tub was

we missed the pool

other useful amenities included a fitness room and guest laundry

fitness room amenities

no pool

location, laundry room, sport room

check in was fast and easy. the room was clean and comfortable. the pool and hot tub were good.

comfortable bed, the pool and hot tub area, friendly staff, free coffee, continental breakfast, was given free stamps

same selection of continental breakfast during our stay, wi-fi cut in and out a little bit.

breakfast was good

everything from the staff to the room to the pool

me for early check in & late check out, extended 1 hr

appreciate that they have been accommodating with our request for early check in especially that our child was sick

gym plus laundry in the facility too

misleading about the free shuttle to canada place, we assumed you could return (it is only one way), luckily we had a car and

the breakfast is workable and decent variety, kids were happy

very helpful- maira at the desk is extremely helpful and resourceful they have a decent working gym

view! of the mountains, quiet, nice staff. laundry, gym

they also have a laundry room onsite and my card didn't work to get in the door, and donna let me in 3 times to

gym , elevator was down due to renovations

gym and washing machines on site very good

have had air conditioning and kitchen cupboards and counters could have been repainted; pipe wrench was used for tap on kitchen

toilet wasn’t working, towels had stains and strands of hair on them, no tea towel in kitchen, lighting in lounge wasn’t great, no aircon

frame windows that sometimes won't close easily to be locked, and inadequate electrical in the kitchen

air conditioner in the unit (only 2 windows could open besides the one behind the fridge in the kitchen)

the tile on the kitchenette counter and the bathroom was chipping off

place to stay, pet friendly, breakfast included

the kitchen facility. there were only 1 spoon, i chair.

it has laundry

i asked if they had eggs etc and the guy at the front desk said no they don't have a kitchen so the only options were granola bars, frosted flakes

staff, breakfast ,especially the cranberry muffins, chambermaid was excellent and got a nice tip

for me it was a perfect stay…wish the tiki bar had been open but that’s just timing.

basic, and having the restaurant and bar closed due to staff shortage, the stay was quite nice and all the members of staff we met were

lastly, there is no breakfast provided but you have a discount at a bar attached to the hotel, and there are supermarkets around

unfortunate the tiki bar was closed for renos, but probably worked out as we were above it so could have been noisy

tiki bar was closed

the wifi was fast ( (+) great wifi (+) good wifi (-) i guess the wifi was a tad slow and it was a kilometer walk to the nearest pub or restaurant (aside from the (-)the wifi sometimes cut out for a few seconds. (+)constant or regular wifi signals in room

beautifully appointed and presented breakfast delivered to our room the next morning, just like room service in a hotel

place is so cute, super clean, close to a cafe and bakery and has an ev charge station which was an exciting bonus

really liked the free parking right out front, the freshness of the facilities, the friendliness of the host, and how

lovely continental breakfast delivered to our room and one site parking

early check in was great, breakfast was ok as well

kids enjoyed the scooters available to them as well

martina was exceptional and accommodated our early check in request

great reception staff - answered all my questions and were able to arrange for laundry to be done as well

area has quite a lot of homeless people around, and this makes walking in the street with little kids an unpleasant experience

) - room service was delivered quickly and not overly expensive

comfy beds, early check in

bed was comfy, welcome gifts for the kids, separate living/sleeping spaces in room each with tv.

a meal in the bar and breakfast next day, ordered a starter and main course, they forgot the starter

on the curtain, only one bar of soap

stayed for 7 nights in sandman downtown with my wife and 2 kids

restaurant on the 2nd floor and a bar on the ground floor value for money 9/10: great location wifi 9/10 :

pool was really cold, too cold to keep even the kids in there

location to arena. sports bar and restaurant in hotel.

wish the gym and pool was open, but it needed renovations and i had to go find a public gym which took me

perfect for longer stay as you can cook in the communal kitchen and use the on-site

easy and early check in. location. cleanliness and friendly staff

clean, comfortable rooms. free access to the ywca gym 10 minutes walk away.

gym was inadequate.

if hotel can offer kettle in the room much better. but one was there in the kitchen.

breakfast/snacks/drinks (non-alcohol) were included which was nice

a night parking and $44 a person breakfast

moreover, there were kids without adults for at least 2 hours being hyper loud and preventing relaxation

location is superb. appreciated consideration for early check-in and late check out.

amazing location and the kids loved the pool!

we were able to do early check in because there was already a room available

kids liked the waffle maker so they were happy

parking was included (or cheaper at least) and that the hotel had a pool for the kids

location to stadiums and downtown was great, 4 hr excellent breakfast was big deal among family

we did laundry while we were there on the 15th floor

service, clean room, excellent room service and jw spa staff

however the worst part is the bar that all afternoon and evening was blaring out base heavy music which even on 11th floor was

there was a private party in the restaurant / bar area

it took 35 minutes to get a hold of room service no flexible nozzle in the shower

best location and a lovely spa as well

this as a lovely hotel in a great location. pool and gym were amazing. staff so helpful.

the hotel and room were modern and clean, and the kids loved the pool

the pool was a big hit with the kids

was so welcoming and accommodating, from the early check in request, to front desk and even the bellman getting our elevator

we hugely appreciated the staff offering us both an early check in and a late check out

room service was well priced

in mind room service isn't 24 hour

inclusive breakfast served every morning was lovely and we enjoyed our trip to the sports bar also

bed comfortable, room service & food excellent ideal position for discovering vancouver

the wifi needibg to relogin in each time ee return to the room caused us to use roaming data while we

kids loved the pool

it has *real* wifi,

space and comforts, including a complete kitchen, new coffee maker with a large variety of coffees and teas, and a living room area with an

early check in, but busy easy and had many rooms to change over. not a big deal

the pool is great and the staff are wonderful

try the tracker restaurant around the corner for a healthy breakfast sandwich and the jinya ramen bar for amazing noodle soup

i liked that laundry facilities are free, even the soap.

guest laundry can be used only from 8am to 10pm, which are business hours.

the quaint building, our room, the facilities and the bar attached to the hotel door, where the staff were so friendly

it even has a bar next door, and is a short walk from granville

use keeping)

gym equipment is a bit lacking too

guests at the pool: played their own music, got loud, inappropriate behavior for families with kids

i enjoyed the views from room love the vibe at the lobby bar area

to get to stanley park

they gave me early check in and late check out, everyone was friendly and kind

my kids love the rooftop pool

foyer bar/lounge area was a huge let down

bar staff were great

receptionists were helpful room service was fast and

room service breakfast was pretty good

ly weights & 2 treadmills)

well kept, excellent selection of art, excellent and non-crowded pool and gym

room service .extremely slow response to our request. slow lift service.

perfect location, beautiful king size bed, very clean and the spa was a great luxury

site restaurant, sports bar and cold beer and wine store

great little wine bar for meeting up with our local friends before a night out

best location in vancouver. a fantastic restaurant and cocktail bar attached

close to elevator as requested and they accommodated early check in since we had just departed the cruise ship

a long fligbt there was a sport bar to relax and grab a bite to eat

room, staff and location was excellent! pool and hot tub were great for the family!

has pool and gym

kids love the breakfast everyday

the double beds are too narrow for a couple to sleep in or for two small kids.

gym and outdoor swimming pool are very nice

adjacent room was real loud. kids screaming after 11 pm.

gym was perfect and the kids loved the pool and hot tub

was great , the salt water pool was a big yay, as chlorine hate me , i was able to swim with the kids which that right there was one of our highlights on our trip forsure

the spa was not very hot, and was a bit small. pool seemed a bit turbid.

spa not working

kids always looking forward to go the pool after a long day outside strolling around the city

the staff were lovely to deal with, excellent room service and food , attractive large wood-panelled room and furniture, wonderful bed, very nice

were made aware of the pool closure beforehand and a treasure hunt was set up for the kids to in part make up for it

we were there the pool had lots of kids which made it less attractive for us

great cocktail bar, friendly concierge, early check in facilitated.

we would have liked at least one kids channel (disney/nickelodeon/cartoon network)

room service was quick, and very

service is excellent and breakfast (extra $) is very good

doors so loud), laundry, restaurant

lobby area was very modern, due to covid facilities were closed but breakfast is still available

kids running all over the place. 1 elevator was broken for the duration.

the room service, very on time and very fast

we did not eat there or order room service

the new japanese spa was also excellent - best massage i've had

clean rooms. staff was helpful in allowing early check in for one of the two rooms we booked.

the staff were exceptional. rooms are very comfortable and room service polite and discreet.

staff went above and beyond by dropping off cookies for the kids in our room :)

peloton bike specialised weight equipment in gym not able to use

our bed was super comfortable, bathrobes and slippers were provided for both us and the kids, and the location was very convenient

drinks in bar - very expensive, but very nice vibe with piano player

small boutique style with great decor, personalised staff. bar attached friendly staff .

the staff was very accommodating when i asked for an early check in

the bar with the complimentary drinks was a great shout and we stayed for food and cocktails

the location is very convenient, close to restaurants, shopping, bars, concert venues etc

arrived early and were offered early check in and they also upgrade our room for free

great breakfast and dinner at the restaurant 'market'

swimming pool and hot tub were great

- top level service - room service - amenities

gym is very good

wifi was good, pool and gym were great

i thought the gym was way below standards.

great gym

had to call for room service to have that brought up every day

the bar on ground floor of hotel was also amazing with incredibly lovely staff and amazing drinks

the gym was also great for a quick work out

paying for wifi.

the pool and hot tub was an added bonus

the room service was fast and pleasant

i also enjoyed their swimming pool

had great facial and massage at spa with oma