room was perfect for our stay evening meal and next day breakfast were very nice and couldn't fault it

plenty of parking, great bar area, lots of tv screens and a pool table

however i am pleased the queue to the bar wasn t big for checking in

is a little noisy earlier in the evening due to the bar below but did settle out

great location bar area and bedrooms immaculate

there are plenty of rooms on the ground floor with easy access to parking if that is more suitable to your

the room was very comfortable and convenient for parking

nothing except that the bar menu is a little limited but not a problem

or, if you prefer, a golf club or cricket grounds or a stream to fish in for entertainment

my kids loved it

staff great with kids

wifi was available only at the bar area downstairs; it would be fantastic if available in the room

no phone in the room. no immediate access to wifi. no booklet explaining anything.

bathroom every 2 minutes; the tv only worked on some channels - no bbc; the bathroom was dirty; wifi didn't work

contrary to information on booking, no wifi

bar staff and restaurant staff where great and friendly

friendliest bar manager and staff we have come across in a long time

big car park with enough room to park my truck

drinks from bar great location excellent view of the angel of the north from our room free parking

location s good plenty parking spaces and very friendly staff nice clean comfortable rooms

wifi coverage - not great in our rooms

however the free wifi made up for this

of table chairs in room - restaurant was fully booked so we had to have room service but there was nowhere for

every night there was a prom / kids party but to be fair music and noise stopped around

only complaint was the room was far too hot and the light from outside as our room backed onto a kitchen

didn't work for room service so i went to the bar to order and still got charged

30 at night from kids running anbout and then the cleaners trying to come into our room 3 times from 09

it had gym and swimming pool

very clean (standard double) room, recently refurbished. free parking. good on site restaurant.

the spa facilities were great and the breakfast.

the evening meal we had in the restaurant was of the finest quality and we thoroughly enjoyed breakfast

the restaurant and bar are nice and the staff were really friendly and helpful

the black horse for a wedding the marquee was far better than i expected it had its own bar, kitchen & toilets

good parking. lovely food.

would've been nice to have some ev chargers closer to the room parking.

limited parking although supplemented street parking immediately outside.

was a green light that was in the kitchen area no good for sleeping it needs shielding, hot water tap kept

room was above the gym/fitness centre

free wifi

well equipped gym although we personally didn't take advantage of it

spa area great we just wished we paid extra for use of hydro pool etc

the spa and pool. great enjoyable experience with the kids. beautiful grounds.

paid for rose petals to be on the bed on arrival and they were not there

we paid 35 each to access full spa facilities from 3pm check in till 11am check out

also the bar staff and drinks were very nice and the breakfast was lovely

am aware of high standard of hotel ,comfortable seating in bar area ,clean carpark and tidy golf course nearbye

which was also undercover bar and restaurant really good staff were all lovely and helpful try room service damn

the bar and bistro staff were lovely, nothing was too much trouble

menu choices could have been better strong smelling lillie's in bar area off putting

) no phone in the room despite having a room service option

very friendly staff, and nice bar area to get a

special mention goes out to the bar staff, who were very polite, friendly and, in phoebe's case, quite gregarious

tv radio and kettle, nice en suite, room quite big, wifi

walk from station (uphill), beautiful beer garden, lovely staff, good bar selection and prices, lovely clean

nice room, excellent restaurant and bar just downstairs

the bar in the hotel's limited drinks feels a bit like a cafe but the health club is better

room high quality, great wifi, very quiet despite being close to busy road

the room , location, clean and bar at reception.

it would be better if you had access to the gym the next day before you check out

food is good but trying to eat and have a pint when people in gym kit and kids are running around isn’t great

slammed closed, hearing people drunk in the middle of the night, the people above us sounded like kids running

relaxed and clean , we didn't have our room serviced because we only stayed 2 nights , but the bar was happy to

a little on the expensive with no breakfast included

gym and spa were great

also not great when you're trying to relax and lots of kids using jacquizzi and facilities

breakfast, clean and tidy hotel

free wifi

from welcome fresh clean room people from the area who sat in the bar made me welcome

cheap cornflakes bed uncomfortable parking awkward to park

the breakfast was super tasty. and wifi quite strong.

room was very small and there was no wifi in my room but as i was only staying one night it wasn't too much of

little bar, room was decent enough just very squeaky floors and bed, and noise of kids outside wasn t the best

there was a king bed, single bed, and kitchenette

handy for where we needed to be, very clean, comfortable bed, friendly bar staff and fruit in the g and t

the staff couldn t do enough when we arrived, had a drink in the bar and had a great breakfast

i ordered a room service salad from the restaurant which was excellent but

room service was quick

breakfast was excellent and again staff gave very good service

really a problem, but i was amused that the slip i filled out for the laundry service didn t seem to recognize

room was fantastic and the breakfast was amazing

breakfast in the morning was continental, prefer full english but the continental was very nice

the breakfast is very nice here, definitely worth having

the bar is very nice and serve excellent cocktails

rooms great facilities, the breakfast is amazing and the hot tub rooms are incredibly private

breakfast was paltry, the better the location, the smaller the

the welcoming staff, the lovely english deco, the yummy breakfast to the cozy room

on a beautiful, quiet road, yet short walk to city centre, cathedral, riverside, bars, restaurants & railway

my cousins had booked the same hotel that night, and george was absolutely brilliant, opening the bar for us

soaps and shampoo, conditioner and lotion, recently refurbished old mansion turned b&b, amazing breakfast

from the beautiful views from our luxurious bedroom to the delicious breakfast , and not forgetting the suoer

exellent wxperience for kids to see behind tv-show

access to the bar from the hotel lobby but we were advised that they were two separate businesses

unfortunately we didn't get hot breakfast this time as gas problem in kitchen

staff, great value for money, close walk to city centre, ample car parking, room was luxurious

:00)

quiet and set way if the road with parking to your front door

parking limited but adequate

is limited parking in the small carpark but there is on street parking but ultimately did not prove to be a

lovely rooms, comfortable bed and very clean. downstairs bar is very nice with friendly locals.

impossible to get to without a car - no wifi - weak shower with leaks - too noisy to check in from the

parking in front of the accommodation

good wifi

nice meals (lamb shank and liver with bacon), first night for the bar staff who was really polite

the room was clean and quaint, with great wifi, and just a quick bus ride to durham

location was a little difficult to access by foot from the train station the wifi didn't reach to our room the

staff were incredibly friendly and helpful, and the restaurant next door was nice and great for kids and adults

like the fact that we didnt receive any room keys during our stay especially when we had 2 young kids aged 2

staff were lovely. very comfortable and warm. breakfast bags were great. kids loved it

and welcoming , room was clean, also cleaned every morning we stayed and loved the complimentary breakfast packs

staff were incredibly friendly and helpful, and the restaurant next door was nice and great for kids and adults

the staff on arrival were lovely and luckily we got to enjoy a few wind down drinks in the cosy bar before

good parking and good location

loved all the car parking availability too

seems a bit mad to offer room service but not provide menus in the rooms!

the spa area

room service was efficient and food was delicious

value for money including the use of gym, swimming pool, sauna, and steam room

hotel nice and clean comfortable beds good wifi lovely bathroom great gym sauna steam room swimming pool sky

easy parking, complimentary breakfast, lovely staff.

taking kids out until after 11 at night

parking. comfortable bed. very clean. excellent decor

staff are friendly and the hotel is very pet friendly

stoped at 7pm and all tho the kitchen went out their way to make me something just after 7 it was far from worth

it is excellent value for money with a bar down stairs and a lovely breakfast in the morning

downstairs bar with pool tables

a clean, quiet room, free wifi and tv, tea and coffee, a nice ensuite and a cooked breakfast all for a very

went into the bar and everyone was friendly

price. staff. location. parking.

breakfast was a little disorganised no menus and wet floor still cleaning bar area was bit messy

atmosphere in the bar & restaurant is typical english pub - fantastic

bussing is more efficient than parking for a visit as parking

parking for cars

we had a nice drink in the bar when we got back

free wifi

very laid back atmosphere, free parking, what more could you expect

it was quiet clean comfortable. good parking

make the parking a bit clearer

close to the river and the metro shopping center, parking was easy as was the address to find and to drive to

the staff were lovely, the locals in the bar were friendly

room- comfy beds, clean bedding, clean towels, dark room, pet friendly our puppy wasn't an issue and no extra

no wifi at all and free wifi was advertised, no private parking at all again was advertised had to

shops in walking distance and adequate parking

one lady bar person we saw was very welcoming and friendly and went out off her way to help us and made ur

wifi required setting up cloud account

bonus for us, was the hotel is pet friendly

the staff are friendly as always and the room service was tasty and great.

staff was cooperative. the room was clean. good that they have a gym as well.

sometimes could do a better gym

very stuffy, no instructions how to use anything in room wasn't made aware there was a pool or gym expensive

station ( around 15 mins) - very friendly and cooperative staff - rooms are clean with fast free wifi

dissapointed the bar was closed when we got back 2330

the gym is a treat, too

room service excellent service

well equipped and laid out gym

tried room service that was quick and good food from the downstairs restaurant

linens, no spoons of stirrers for tea & coffee making in the room, no mobile signal and woeful wifi

excellent gym

in normal rooms but can t complain because the coffee downstairs is fantastic and you can get room service

room service food - had to wait 1 hour 20 mins for food

very clean and tidy , beds were very comfortable and room service was very good and all staff was very polite

was beside the laundry room with staff in and out of there from 7am banging and chatting which woke us up

who lost my room service order, and breakfast staff who queried the breakfast i had booked on checking in

were not very helpful, room was freezing, bed was very uncomfortable, no late check out

perhaps the spa was a bit noisy as the kids was playing in the pool

late check out option is an added bonus

sumptuous towels, state of the art tv i could cast movies to from my phone, fabulous food (i got room service

good stay ideal for the arena good room very clean great temperature breakfadt and bar good too

issue was breakfast no waitress or staff to help or serve

price of room service was mental for what arrived!

was amazing in reception, the bar and restaurant for breakfast

also there's a science centre right across the road if u are planning on coming with kids as well there's plenty

staff where so helpful and polite i also got room service and the food was so stunning

more breakfast choices for kids maybe waffles or

convenient, comfortable, good parking, good facilities, nice staff, good value

i couldn't get the free wifi internet connection

very clean and good parking

pet friendly, nice size room friendly staff great selection for breakfast and a lovely shower.

staff went over and above to make sure we had a wonderful stay - even finding us at the bar to tell us there

it s got the most important amenities like wifi, blow dryer and warm shower

wifi was down but that was no one s fault!

comfy, great location in the city center, the staff were very welcoming, great connection for wifi

had to pay for tv wifi

didnt like that you pay extra for wifi 'and tv' if you book through booking

staff were lovely and friendly especially the bar staff they went above and beyond to help

room during week only weekend so if like us you stay during the week you have to find alternative spa

amazing decor, super friendly restaurant and bar staff

i paid for some added extras as it was mine and my partners anniversary and the rose petals on the bed made a

the cleanliness, the warm welcome, the room service, and great romantic room.

t help not to compare coz we had those freebies from other hotels, also the swimming pool got no kids section

a real bonus, especially with kids

good sized rooms , handy for pubs etc , good breakfast

building is so historic and it is just up the road from the life museum which is excellent for kids

room pool and restaraunt

room really clean and fresh, nice bar area and excellent breakfast

easy to get your breakfast and lots of room to sit.

breakfast was amazing and the kids enjoyed it

excellent location and late check out

central location breakfast choice was good kids loved waffle's for breakfast

central location reasonable price great breakfast helpful staff allowed an early check in :)

a secure car park next door room perfect wifi really good would stay here again any time we visit

there's nothing to fault at all apart from the kids said the pull out sofa bed was not comfortable and you

our pet was also well-treated

reception staff very clean room very friendly staff at breakfast good breakfast very good wifi

the room was presented brilliantly, and we ordered room service which was brought to us quite promptly

wifi was a little variable.

restaurant for breakfast was clean and tidy and again staff couldn t be more helpful, good options for

wifi didn't work in the west wing

great location. early check in. breakfast ok.

charged 100 which took a month to get back and our room service was 60 give or take but we had to pay that

boom the bistro in advance to get your meal everything is covid safe from qr codes for bar room service, menus

room service could have been extended to a later hour. by 10pm, nothing was available!

the courtyard for pre dinner drinks and bar are was very comfy

very pet friendly hotel very helpful staff

used the laundry service (we had to clean some clothes, and there were no self service laundries nearby),

every time i went to use it it was being used by staff to transport laundry or cleaning equipment - there were

no room service

they are refurbishing their restaurant and kitchens so there was no availability for meals or room service but

couldn't get the hotel's wifi to work and my room may have been a 'black spot'

and 1 small apple as well as kids apple juice

we had a family emergency and we unexpectedly needed our 2 kids to stay with us even though we had only paid

(at this price point, i also thought the breakfast bags were a nice bonus

00 for me and 2 young kids one night ,very poor value for money ,won't ever return to be honest

friendly staff, good parking, fast wifi, bathroom clean, bed comfy and superior double room was quiet, lovely

free wifi and good design along with comfort bed and desk

good quality wifi even on 5th floor

it had a good central location, rooms and public areas were spotless and it was pet friendly

early check in & late check out. window opened much appreciated.

fabulous location, gorgeous bar and staff, super comfortable bed

ordered breakfast in the room whilst hubby went to gym

the room fantastic shower very comfortable bed love the spa facilities very friendly and friendly staff near

helpful staff and good room service.

the deluxe room was very comfortable, the gym facilities were very good, and the breakfast was of a high standard

bar and grill onsite

room service didn t change the bed sheets the 3 nights we stayed

maybe pancakes for kids,chocolate sauce etc( they are on holidays also ud83dude06)

lovely, clean, staff very friendly and helpful, room good size ,bed very comfy good location, had breakfast in

helpful despite a bit of curmudgeonliness on my part over the fact that there was no record of my early check

internet/wifi speed wasn t fantastic but it was decent.

was lovely and helpful we arrived at 3 30am staff helped us with bags up to room and also free room service to

the wifi stops working as soon as you get in the room

friendly staff all 3 diff members of staff o saw were briiant, was very clean throughout, free wifi tv with a

parking easy. check in easy with good staff. good wifi quiet with comfortable bed

wifi connection was great too

lovely hostel, a great communal bar area. ensuite bathroom and toilet for the dorm

oh, and there was laundry (washer and dryer) in the basement that you could use for free (just provide your

the hostel has a free laundry service with washing machine and dryer

the wifi is slow

the bar has a great selection of drinks and are reasonably priced

i didn't use the washing/drying or kitchen

off wall radiator didn't work desk extremely wobbly iron board had no cover just metal frame kitchen was dirty

kitchen to be more tidy

we were told there was a shared kitchen but weren’t shown it, in fairness we didn’t need it and didn’t

pet friendly which is great as many hotels are not

have stayed here regularly with and without my kids

enough for our group, ice available on corridors, rooms were modern and clean, food facilities in kitchenette

wifi in our room (10th floor) was non-existent

staff were lovely, great location, lovely breakfast and great late check out time

easy to find with plenty parking just off the road

parking for the motorbike

great breakfast warm and welcoming hosts excellent value pet

only on street parking, but it wasn't a problem.

cooked breakfast was very tasty and there were plenty of alternatives if you so wished

no bar fridge in room

no bar for drinks

there s a lounge area downstairs to chill out in, and easy parking right outside

kettle in the room but there is a shared kitchen to make hot drinks and toast and biscuits

shower was full of mould, mildew and limescale and to top it off, i discovered a fermenting, old bar of soap on

nice hotel, the room was well furnished, budget hotel, comfortable, clean, nice shower and good wifi connection

on for around 20 mins and has no isolation switch for it either which is rather annoying and the wifi didn't

wifi sometimes gone down

can use some instructions for wifi access but the staff provided it.

the wifi was slow. it was disconnecting again and again.

friendly and very attentive staff, great value for money, food in bar was amazing and well priced

plenty parking

unable to open so got very hot & suffie in the room so had no real sleep drew to this & got no wifi in my room

hospitality, good deals on drinks in bar 2-4-1 on some drinks

microwave or bar fridge in room

location excellent, room very comfortable and lovely bar area

arrived early but the room was ready and we could have pre match drinks in a relaxed comfortable bar within a

food, both room service and breakfast

great breakfast options. kids loved making their own waffles. staff really helpful

booked a room forbtwo adults and three kids

also had a spa bath

lovely atmosphere, good dinner and breakfast, great service. lots of parking space.

lovely and peacefully nice gardens and great for kids

location is great with good swing park for kids and plenty of parking

the food in hotel and room service was excellent and very quick