the staff were lovely, the locals in the bar were friendly

one lady bar person we saw was very welcoming and friendly and went out off her way to help us and made ur

no food served in the bar but was told i could get take away

staff where amazing we where at a wedding at the old pump house 5 minutes away arranged early check in as wedding was at

poole table and bar downstairs

comfortable luxury quiet peaceful. pool sauna jacuzzi steaming facilities amazing.

we had the most amazing time using the facilities; the gym has high end equipment and the breakfast was outstanding with lots of options and healthy

not relaxing as kids swimming lessons taking place

we stepped through the hotel room door, the view out of our doubles doors that lead on to the golf course is amazing

had full use of the spa facilities which were all very clean and high standard

our stay, staff were so helpful allowing us early check in

food is lovely and the spa is amazing and the hotel is lovely very comfy bed

the ev charger was a bit distant from the hotel and vulnerable

breakfast and additional facilities are in the other locations and while you are with a small kids running out of building meaning you need to be fully dressed and in pushchair which is really

conveniently located, friendly staff, clean comfortable room, well lit, there’s a spa/swimming pool/gym on site aswell

nice breakfast

comfortable beds, great breakfast . allowed early check in.

from welcome fresh clean room people from the area who sat in the bar made me welcome

very friendly, welcoming. excellent comfort and breakfast.

great bar & awesome local people

excellent parking

good free wifi

were really friendly, bed extremely comfortable, plenty of off-road parking and the breakfast was lovely

food is a bit pricey when you order via room service out of the fixed price menu

staff couldn't help enough the bar the bed very comfy very clean lovely and quiet best night sleep beautiful

the bar was super, and the locals were friendly

you get the warmth and hospitality of a great b&b with the bonus of a fully stocked bar and excellent restaurant

parking in front of the accommodation

nice meals

lovely welcome from the staff, parking easy outside on the road, and the most comfortable bed ever

no spa or hot tub facilities

staff friendly pool

we got upgraded to a chalet which was unexpected but really lovely, the spa bath is huge and easily fit both of us and it was nice to have a place to sit outside

there wasn t a swimming pool

the room service food was excellent

was delicious and plentiful, asked for early check in and this was facilitated

friendly bar maid for check in and breakfast services

breakfast was a little disorganised no menus and wet floor still cleaning bar area was bit messy

bar was

loved it i asked for extra tea bags and was given about 20 of them staff so pleasant and nice late check out no extra cost got loads of work done and drank some of that tea

room service serving only pizza or burgers

room service was quick

i requested early check in and luckily a room was available

the fitness centre has a good selection of equipment and parking was easy

d just one pack of two biscuits each day)

also not great when you're trying to relax and lots of kids using jacquizzi and facilities

late check out for free was a nice perk

staff were all really friendly and room service came so quickly

pool area looking a bit shabby with paint peeling from the ceiling

clean, quiet and classy. great gym

noisy , no room service for breakfast

the room service was amazing

i had to buy one of each pack of crisps and the staff took an order for room service from the adjoining bar/ reateraunt and 35 mins later told sorry we aren't doing food

perhaps less parking for staff out the fron to make more room for guests

we are in the bar in our first night, food was beautiful, as was the breakfast we both had each morning

nice room, excellent restaurant and bar just downstairs

special mention goes out to the bar staff, who were very polite, friendly and, in phoebe's case, quite gregarious

very friendly staff, and nice bar area to get a

the dishes in the bar were really delicious

the bar and garden room downstairs were beautifully presented

on a beautiful, quiet road, yet short walk to city centre, cathedral, riverside, bars, restaurants & railway station accommodation: immaculately presented property with elegant &

comprehensive breakfast

similarly the staff at breakfast

(for extra points: a bar with a selection of wines/whiskeys, and the morning papers

there was a good selection of cooked options for breakfast

kids beds were great

also kids running along the corridor in the early hours

no bar no restaurant

unfortunately there were no licensed bar facility.

bigger bin in the kitchen area but that’s only being really really really really picky

breakfast was fabulous, plenty of choice & served efficiently & cooked perfectly

they also provide laundry service

staff, great value for money, close walk to city centre, ample car parking, room was luxurious

wifi slow and fluctuating connection.

he was then excellent again providing a very good breakfast

golf room was very comfortable with a lovely shower room

great location, friendly staff and very accommodating with i asked for a early check in .

location, comfortable bed., early check in allowed helped us a lot.

and my grandchild had a fab day away at this hotel the grand hotel sunderland pool was great breakfast was lovely the staff were so kind and polite also the room was very

you have the full access to the swimming pool sauna and steam room and not only that there's a gym and not only that my room was

staff were very friendly and extremely helpful during my stay, allowing early check in as well

the spa facilities are excellent, bar lovely and cosy with a good selection, the staff were very friendly

here quite often as the kids love to stay here

plus ample free parking

itself is lovely, the rooms are immaculate, beds so comfortable, great wifi, beautiful bright rooms, i had a room with a balcony with fabulous views of the sea

have been great to know what was going on in the bar downstairs as there was a quiz on and it was a bit late to join after returning to the hotel

for the price, maybe drinks could be included or room service

parking

opening times for the gym, would like to see open earlier.

breakfast lovely. room nice and clean.

breakfast was really exceptional

we were early so had a drink in the bar and were served by some very attentive and courteous staff

were unable to order room service as the line was not answered after calling very frequently for a couple of hours

room service was lacking on 2nd morning so all the wet used towels lay on the bathroom floor all

being able to use the spa facilities really made it a great

there are few chargers in the parking lot, with only one having built-in cables

great price. didn t use the gym however looked good

good location good parking

great bar with pool table and tv. lovely restaurant. great size and very clean rooms.

had a lovely restaurant and bar . would recommend a visit, definitely will stay there again.

manager also met our request for early check in

bonus of a nice bar and excellent bonus of an indian restaurant attached to the hotel/pub

the restaurant was closed but that was ok as we were allowed to have a takeaway in the bar

stayed there to be close to a party which was being held at a nearby golf course and was suitable for needs

nice common and golf course next door to stretch your legs after a long journey

noise, kids running around the corridors at night, bathroom very old and needs updating and draft coming

had kids running up and down the corridor and shouting on until bout 10pm as there had been a function

definitely recommend for all people especially with kids

couldn't fault our stay at all, also must stay if your having a drink in the bar during your stay the bar has a great vibe and gets busy

also, the bedroom is over the hotel kitchen and at 6

of the amazing little town of sedgefield and had the pub downstairs has sport on tv and friendly bar staff

linked bar was good for refreshments at a very reasonable price

staff from reception, bar and breakfast , early check in which was a bonus, great bar with breakfast exceptional, looking forward to next

microwave or bar fridge in room

hospitality, good deals on drinks in bar 2-4-1 on some drinks

friendly and very attentive staff, great value for money, food in bar was amazing and well priced

food at restaurant was first class and bar had live music and friendly locals

bar opened late and easy to drive to

staff were friendly and accommodating and made sure our room was ready for early check in

the breakfast was also very delicious

breakfast was amazing

it was the dog treats on the bar she actually wanted

we ordered breakfast the day before for the morning and the food was also wonderful

early check in was not available as they were full which would have been useful

the hotel bar had good local bitter

breakfast was so nice very helpful staff.would come back again next time i stay in hartlepool

luxurious bath towels, very wide screen tv in the room, a wonderful breakfast made to order each morning and the most helpful and friendly staff anywhere in the

the bar was closed on a saturday night

needs more life in the bar etc there’s so much potential for the hotel

nothing - wish we’d been able to stay longer to enjoy the bar area and restaurant

the staff were very friendly, no problem getting a drink in the bar

i would recommend people to go in for a drink in the lovely bar and look around the ballroom if you want to hold an event or even for your wedding

friendly staff...reasonable bar prices...comfy bed big room.

the restaurant and bar are nice and the staff were really friendly and helpful

had a wait at bar for drinks but there was a wedding on so only a little niggle!

the food is amazing we had an evening meal and breakfast

the staff were super helpful and our bar meal was fabulous

breakfast was pretty good too

spacious good idea patio doors open for golf access neat bar area very friendly staff from the moment we arrived to depart thank

parking

big, comfortable bed. early check in.

wifi, very weak and reception in general very poor.

spacious good idea patio doors open for golf access neat bar area very friendly staff from the moment we arrived to depart thank

a little crowded on the top floor, reception area narrow & inconvenient, wifi

tremely) weak on the top floor, dust on window handles & blue vases

our room was for three and it was slightly cramped. also the tv wifi connection wasn't great.

would highly reccomend this hotel if visiting south shields loads of free parking big bonus

free parking which is plentiful outside the hotel

sential in south shields),nice and warm room ,very comfortable bed

wifi isn't great all the time but the phone and 5g signal in the area is good anyway

the bar had no atmosphere and the music was awful so i only had one drink and left

there is a bar and the prices are not high

we ate in the bar in the evening, the food was great

got an early check in by chance

, nice bar and good and really friendly bar staff

room was clean and had all the requirement of a comfortable stay liked having a gym

staff were lovely, the bar and food area was huge, with great tvs to watch football waiting for my taxi

room had a phone and there was room service, unlike other budget chains

fact that the bar shut at 11pm

staff were nice but after asking for late check out which was not carried out we were not happy

the room service was acceptable, but it could be better for a 4-star hotel

good wifi and shower was hot every morning

there is no option for secure wifi

boom the bistro in advance to get your meal everything is covid safe from qr codes for bar room service, menus etc to being very clean and great social distancing and other rules put into

availability of gluten free and vegetarian options on late room service menu.

all amenities were included and all our needs catered for including both breakfast and dinner on room service

the bar was a lovely place to sit and it had outside space which would have been great if we d had

drinks i have bar expensive but to be expected.