breakfast was excellent with great choices, good bar area and superbly decorated throughout, next time we’re in ponty this is where we’ll stay

we liked everything about this hotel , staff, room , bar all was top rate .

the bar / restaurant on the ground floor is very striking, attractive and welcoming and the staff

worked better if black out as it was very light in the early hours of the morning, quite a noisy bar just a few hundred meters away which

stairs a struggle if infirm .. lift was a tad slow wine in bar was beyond disgusting ...

there was kids running up and down the corridor and banging after 11pm which disturbed our sleep

and welcoming staff clean tidy cosy and comfortable also there was an artist/singer in the lounge bar who was brill had a thoroughly enjoyable evening

place to stay but don't recommend it on a saturday night with kids (live entertainment played until about 11:30pm quite loudly) and the bedroom lock was

great bar and food

there was a lot of loud noise which made my kids and i really exhausted the next day

use of the spa facilities is a nice bonus at this hotel

reception was excellent and the staff extremely helpful and friendly , accommodated an early check in as i was going into cardiff, couldn't have been more helpful

restaurant not comfortable to sit in so had room service the second night

great location. gym and restraunt on site. excellent food especially th the breakfast

location breakfast bar restaurant room

room service at no extra cost

not enough parking spaces and need more staff on reception

staff were fab, pool snd spa is a dream snd the room was beautiful

stunning interior, beaut breakfast, the pool and sauna was marvellous too

from our room; to the spa, pool and restaurant - everything was amazing

wife a mini break from running our pub what a gem great rooms and we where only in a economy room pool jacuzzi sauna gym spot on unfortunately could not book treatments as they are booked well in

leaving and no robes to use to and from the pool

accommodated my request for a higher floor, everything was perfect and the rooms are stunning, spacious and equipped with beautiful italian furniture, this hotel should be 5 stars not 4 i have

no room service menu or any literature in the room

the breakfast was served cold and bacon was like cardboard

late check out on request and an excellent breakfast

it was pleasing to have free safe parking on site the food in the bar was good and great value for money

location , parking and welcome by staff , all polite and friendly

bar downstairs also serving variety of snacks and food, we did not eat here but menu looked good

plenty of parking spaces even though it was the carabao cup final and a lot of people went to the pub to see

really comfortable place to stay, parking available. no noise after 11pm

a lot of kids running around without parental control.

room above had numerous kids staying

were so lovely and friendly, accommodated late check out for me

perfect and kids option

room ideal .bed comfy. bar prices very reasonable

lady at the bar and breakfast area were welcoming and friendly

hotel was clean and tidy and had a nice pint in bar area

as i had to go into a bar where people were drunk and vaping inside

the bar needs updating to be in line with the hotel rooms.

parking is free, but spaces are a little tight

parking

lively friendly bar on site and superb restaurant

the bar had a great atmosphere with decent beer

parking the car was a bit problematical as the p;ace was busy and had to wait until late before a

far exceeded our expectations, amazing value for money with everything we needed and early check in was really helpful so we could be ready for a wedding in the local area

beds comfortable, wifi strong, breakfast good

information was provided upon check in about where to obtain wifi access but i discovered this by accident when using the tv remote

we were attending a wedding in the city and asked for early check in, if possible to allow us to get ready

great room service

staff was great, room service

good service from reception good porter service waiter service very good all bar restaurant staff very helpful courteous and friendly

arriving asking if there was an additional charge for parking; was made aware that there was no early check in but my request would be noted

for lads weekends away but nor sure about a romantic weekend away with the missus or a family/kids

kids toys on staircase and playing on the stairs

wifi didn't work in my room

breakfast was above and beyond expectations. amazing.

good location. plenty to do. good facilities. breakfast was lovely. highly recommend.

room service although our phone did not work - we had to make our requests at reception for the

location, friendly staff, comfy beds, gym, swimming pool

not just the kids

from check in to the meal in the evening to the late check out staff were fantastic everything was simply

wifi non existent. food in the restaurant was average

great location ,great rooms with quirky features ,great breakfast and helpful happy staff

room facilities plug sockets everywhere with integrated usb charging points, excellent and stable wifi connection, good lighting, good black out curtains, decent sized samsung tv with good

very comfortable bed, decent wifi and very pleasant reception staff

room service was great, nice food and speedy delivery

complimentary wifi & tea & coffee in the room was great

it featured a master double bed for us and a comfortable foldable double for the kids

the wifi could be better

travelled with friends and kids

friendly cosy bar with log burner so lovely and warm on a cold winter's night

ud83eudd70location is perfect and the breakfast is excellentud83dudc4cud83dude0b

breakfast was very filling lovely food

breakfast was fantastic and dinner was equally good

was great to stay at with easy access 24h, parking right outside and the food was lovely, big breakfast and a bar that's quiet in the evening

were rock hard luckily i took my own in the centre of town so if you got kids and are coming back from a concert can be a bit scary at

the polish bar man is amazing and always remembers us when we return

the only criticism i can possibly say was that the wifi was slow. didn't affect my stay at all!

you can hear bass (heavy sleepers should be ok) till around 3-4am, i also had to complain about kids running up and down the halls at 1am, which is no ones fault but their parents and do

you can hear bass

for a group of friends on a golf weekend

early and very helpful staff worked to prepare the room for an early check in for me

the location was excellent and the wifi worked well comfortable bed and the breakfast was good

residents are allowed to use facilities and when we were there at 4pm, there were a lot of local kids (arriving in school uniform is how i know they were local) splashing about and quite noisy

room service ordering easy

only choice of 2 unhealthy options for kids supper so we went out to eat - sad in this climate of childhood obesity

riving in school uniform is how i know they were local) splashing about and quite noisy

at check in we were informed that late check out was only £5 and we could pay this when we returned from our night out

the only downfall was that when we asked for late check out there was clearly a lack of communication between the customer facing staff in the

2 different members of staff granting a late check out and confirmed, we still had someone come into the room to question why we hadn't

during my visit this time i was kindly given a late check out time even though it was not required

also gave me a complementary late check out due to personal circumstances

the wifi speed was great

did not realise thursday was quiz night but room service good.

our kids slept on the sofa bed and were very happy with it

clean comfortable room with all amenities, plenty of parking on site, great little pub next door that serves a large choice of tasty food

very clean, modern and comfortable. staff were great and ample parking.

room was fab bed a little hard but slept well. breakfast had very good variety. kids loved it.

the only complaint would be not having fried egg on the breakfast but that’s only because i don’t like scrambled egg

tiny bar area! didn’t matter as so many pubs nearby though.

friendly staff good area. comfortable beds and bunks for kids nice touch.

breakfast

great bar and restaurant the buffet breakfast was awesome

room service was excellent as was the restaurant and cafe/bar

gym wad small not enogh equipment anf what they did jave wss datef

towels have a slightly sour smell which seems like the laundry is using vinegar for cleaning

on the toilet seat 4) shower water pressure was terrible 5) the curtain handle was broken 6) late check out promise and no delivery: i booked way in advance and called to get confirmation that

the staff were super friendly and the spa was lovely

bar and restaurant is a lovely setting and very on trend with industrial look in keeping with the

was amazing, lovely pool and sauna area, the food was to die for, cooked breakfast both mornings it was heaven, lovely place to visit

helpful staff who really helped us with early check in and a room upgrade as we were members

enjoyed the spa with lovely warm pool and jacuzzi

very friendly staff .. good choice of breakfast bar prices reasonable bed and pillow comfortable

to use it as i have a blue badge and need to be close to the entrance, plus could do with a kids

the food was fantastic, albeit expensive from the bar menu

the lounge bar area was quiet yet none of the staff came to clear them

rang reception at 2:00pm and asked for early check in which they said yes no problem 2:30 so traveled back to hotel to be told room not

in the hotel there's also a laundry, lounge area, meeting rooms, small gym, 'social meeting' for an hour on some evenings with snacks if you want company

much better than hotel, with kitchen facilities, lounge, coffee shop & gym

central parking available ev charger

good location, parking, gym and breakfast. small well equipped kitchen. good social areas

nice complimentary breakfast

an amazing stay especially with kids ud83dude0d worth every penny apart from the fact rooms look nothing like the picture but the

give me my own bed and kids over this anytime

the breakfast was absolutely lovely

food in the bar eg sandwich and soup, very tasty and hot

had to get room service to bring a heater up

kids in the spa.

wifi was good. views are spectacular.

faff of logging onto the wifi. dogs sitting on chairs in the bar and being fed.

excellent staff, spa treatments and room breakfast lovely as was lunch

was great, spa was lovely and relaxing, food was fresh and tasty and the room was clean and comfy with a great

breakfast was lovely plenty of variety. the hotel was spotless and staff were very friendly.

the breakfast was out of this world as well

the breakfast was sensational

very adequate breakfast and very friendly staff

cleanliness, breakfast and accommodation

the service was exceptional from everyone - front desk, room service and restaurant staff

the bar staff were very efficient and friendly and the room service food ordered was of a great

ev charger, good size room & bed, food available in both bar & restaurant, good parking

staff, room service, quiet for most of the stay and especially at night for restful sleep

plenty of free parking

staff let us park a little earlier as we wanted to have a walk and explore the area

choice of beers in the bar (guinness, stella or bud light)

there was a long wait of about 20 minutes at the bar on the friday evening.

really friendly and welcoming staff. the rooms are great even with two kids

vicky kept us calm & helped by getting us early check in too

breakfast, friendly staff, ev charging