wifi was down in our room, and the shower was cold but, we told the staff and are fixing the

staff, room service, quiet for most of the stay and especially at night for restful sleep

car parking in terrible

plenty of free parking

facilities, accessibility. gym, food & sauna

location was ideal for our job location and parking was never an issue for our works van

friendly staff especially the bar lady/waitress didn t catch her name but really looked after me, evening food was excellent

lively friendly bar on site and superb restaurant

the bar had a great atmosphere with decent beer

nothing really. was a little noisy, but was a saturday night so the bar was heaving

far exceeded our expectations, amazing value for money with everything we needed and early check in was really helpful so we could be ready for a wedding in the local area

your own fault you should’ve thought of a taxi before you went” fair enough but helping two kids you do what you can

it was 2 adults and 2 young kids

great breakfast

staff were very friendly, breakfast great, room was spacious, very clean and very comfortable.

check in was easy and the lady behind the bar was very friendly

centrally, room was exceptionally clean hosts and all bar staff friendly and included me in conversation the locals were

on returning it was evident the room was v poor so i decided to go to the bar and say i was disappointed and that the room wasn't worth the £100

very helpful bar staff checked us in. large 2 storey room

do enough for us, excellent service provided by all departments (reception, blok restaurant, bar area & spa (-) great atmospheric bar and live music was on during our stay (+)warm and friendly and the bar and restaurant were excellent (+) we ate in the bar in the evening, food was divine (+)disappointed with the bar staff and the waiters, we got a severe not allergy when asked if there was nuts in one of the (-)attitude with the bar staff in the waiters was appalling (-)fact you had to walk through a bar to get to the spa (-)menu for room service was small bar snacks which i didn't expect as i was allowed to have a proper meal before (+)in was excellent, bar service was swift and friendly, regrettably the restaurant wasn't in use on the night we stayed

limited car parking, had to walk 200meters with cases to get to hotel

-staff -swimming pool - spa -food plus room service amazing - location - breakfast

charge to use the outside pool you re staying and paying good money

brilliant spa facilities

late check out on request and an excellent breakfast

the room was well appointed and the wifi connection allowed me to work from my room

a couple of rooms and a corridor near the gym were clearly being redecorated/redeveloped at the time of our visit, but we weren't disturbed

d one meal in our

east parking

reception staff need more training as was a kids party next day and no organisation skills and kids and parents didn't want to move

there was a lot of loud noise which made my kids and i really exhausted the next day

and stay at this place as it is clean tidy pleasant surroundings easy to find outside parking and bar staff is amazing

great bar and food

the way the bar staff dealt with my very difficult brother after he spilt a snakebite

bar staff were very accommodating

we liked everything about this hotel , staff, room , bar all was top rate .

worked better if black out as it was very light in the early hours of the morning, quite a noisy bar just a few hundred meters away which

stairs a struggle if infirm .. lift was a tad slow wine in bar was beyond disgusting ...

the bar / restaurant on the ground floor is very striking, attractive and welcoming and the staff

breakfast was excellent with great choices, good bar area and superbly decorated throughout, next time we’re in ponty this is where we’ll stay

95 breakfast for kids while elsewhere is for free

room service was confusing, lack of menu, the ac didn't make a difference to the rooms temperature,

i have a limited breakfast and this was 100% possible

wifi not very good signal but it did work - so i could do essential things

wifi speed was not good enough. no water in rooms ?

ly 1 hour)

pool and hot tub was fantastic

lovely peaceful clean comfortable and friendly fantastic cooked breakfast !!!

friendly and clean with good parking and facilities especially the pool etc

food was absolutely amazing. room service , staff polite friendly

room above had numerous kids staying

perfect and kids option

were so lovely and friendly, accommodated late check out for me

a lot of kids running around without parental control.

free wifi. friendly staff at reception. swift and easy check in.

i stayed with my 2 kids and i had a sofa bed set up for my daughter which was very

good parking. nice location friendly staff.

wasn't room service

quiet and comfortable - even with 60 school kids somewhere in the hotel on one of the nights.

friendly staff. good location. quite room. late check out this f 12.00.

great room service

5g in our room, quicker than the wifi and decent sized room

room service

only slight criticism would be that it took too long to get enough staff on the bar resulting in long lines but once resolved queues moved quickly and didn t appear to build up

lovely rooms, breakfast was a buffet, consisting of full english, cereals and pastries

the facilities are great. the rooms are to a good standard, clean and well kept. bar decent

very friendly staff and very attentive. excellent pool and spa facility.

brilliant breakfast. everything was hot.

the pool facilities were great and so was the sports bar

well priced hotel as well as the bar and restaurant, lovely helpful staff, spacious room and perfect location

glad we did as the hotel exceeded our expectations and was really nice, decent sized room, good bar and friendly

turned out it was (obviously knowingly) next to a long-stay family with kids, with other long-stay families in the corridor so kids running up and down

wifi didn't work in my room

, i choose to stay here over any hotel , my children feel he the same , and feel so comfortable , room service is so quick , and i highly recommend this

food and service was fantastic. lovely clean room - spa and leisure facilities were great.

great breakfast, lovely pool, kids enjoyed the lift, great location for city centre

not just the kids

kids had no access to the pool before 9am , we were not told this when we checked in

spa facilities were good, buffet style breakfast was excellent

avy sleepers should be ok) till around 3-4am, i also had to complain about kids running up and down the halls at 1am, which is no ones fault but their parents and do

basically a kids room with no windows whatsoever decorated in a star wars theme

the floor underneath the beds was filthy

the bar was shut when we got back but room service was super quick

were rock hard luckily i took my own in the centre of town so if you got kids and are coming back from a concert can be a bit scary at

it has a terrific gym for a hotel

no gym.

love a rower in the gym

the breakfast was wonderful

the gym and restaurant is excellent

sleeperz always friendly staff this time allowing us to check in half hour early and checking for late check out which was extremely

breakfast was good value for money

tiny bar area! didn’t matter as so many pubs nearby though.

it was a lovely clean room good size room for my wheelchair and the kids

the bar was open 24-7, and the lady on reception was lovely and friendly, and nothing was too much for

loved room service and late checkout

late check out option for 10hr was beneficial

i had friends visit this one time and they were exposed to the sight of all my laundry

noisy hotel kids screaming running up and down corridor noisy pipe work sounded like shower was running

delicious breakfast with plenty of choice and kids breakfast was free

the wifi was excellent

complimentary wifi & tea & coffee in the room was great

they even upgraded our room as we were travelling with kids

tiny negative, but only hotel i’ve been to that does not have any kids tv channels.

bar staff need to liaise with front desk about closing times

nice and the staff exceptional, rhys on reception was very helpful and the girl serving on the bar and then breakfast was very polite and

the hotel has a lovely bar area to relax in and a restaurant where we enjoyed breakfast

only real gripe was that we couldnt use the bar for an hour in the evening as they had an event on

the lobby and the bar is a must visit for all guests

the bar area in morgans was really nice and the breakfast was great, with a range of options for hot

during my visit this time i was kindly given a late check out time even though it was not required

2 different members of staff granting a late check out and confirmed, we still had someone come into the room to question why we hadn't

at check in we were informed that late check out was only £5 and we could pay this when we returned from our night out

reception was extremely helpful throughout our stay and even let us have late check out for free

staff were great and gave us late check out for the inconvenience so can’t fault them

the room maid has removed the pillow case from my own pillow which is now in some outsourced laundry company and will not be seen again, and i m waiting to hear back from the hotel to see

ough the air con wasn't).

the pool was full and noisy any time i used it with little kids screaming on their swimming lessons

pool and spa facilities, good size bedroom twin beds as requested, luggage storage facilities as

didn t appear to do a room service late at night.

pool was excellent especially for the kids

facilities, excellent staff bed was ok but not complaining, food was good had bar meal and breakfast great kids eat free, would stay again

nice gym and pool

breakfast was really good and there were ev chargers

my kids age 8 and 9 and they were so friendly, my kids loved the staff they were so helpful at breakfast when they ran ahead of me and i didn t expect it, just the nicest people, amazing

were no lamps in there, the room where the kids were

customer service from reception staff and bar staff

stayed for the 5th time (that should tell you enough) with my two kids, we love how central the hotel is, close to all our favourite activities, the rooms are

the breakfast was very nice and freshly prepared in the cafe at reception

false advertising about the bar and cocktails menu

huge room, 3 double beds which kids loved!

head would randomly drop water throughout the night and tv signal wasn't great especially when my kids wanted to watch something when relaxing at

staff where very friendly and helpful the room decor was amazing and epically the spa bath was a

everything room the restaurant bar staff

and we had a complementary breakfast and late check out because we had got engaged the night before

staff let us park a little earlier as we wanted to have a walk and explore the area

free wifi reception in the room was excellent

overall brilliant, room service very prompt housekeeping excellent

used the gym in the morning - small but only needed the treadmill anyway so very happy

the size of our room, excellent shower , good parking

i liked that rooms were clean and comfortable. room service was great also.

facilities, location, breakfast as well as in room kitchen

the compact yet fully equipped kitchen includes modern appliances for effortless meal preparation

breakfast was fine

rooms were huge and the gym was very good

social hour was great, rooms were fantastic and add bonus was the free laundry

comfortable bed, good breakfast, helpful staff, all made it a pleasant stay

the gym was excellent

excellent staff, spa treatments and room breakfast lovely as was lunch

the kids had so much fun in the swimming pool

the pool and sauna area are is amazing and we had great food ordered from room service

we were only 1 aduld and 2 kids, so the room was tiny but clean.

the lounge bar area was quiet yet none of the staff came to clear them

the food was fantastic, albeit expensive from the bar menu

the view from the bar area was lovely

ev chargers at the hotel's car park with reasonable charging rates

for a group of friends on a golf weekend

early and very helpful staff worked to prepare the room for an early check in for me