staff were fab, pool snd spa is a dream snd the room was beautiful

disappointed with the bar staff and the waiters, we got a severe not allergy when asked if there was nuts in

- under the skylight the carpet was wet ( dry by the morning) - no welcome pack so no idea what wifi code was

parking not enough

t do enough for us, excellent service provided by all departments (reception, blok restaurant, bar area & spa

parking area has been moved a bit further from the hotel that it was when we first went there,

room excellent, bar excellent, breakfast excellent

at the rear of the property, shown in photos on your website and parking close to my

wifi signal a bit poor in room if you are relying on it

two minor gripes poor wifi in my room and pillows a little hard for my tastes

far exceeded our expectations, amazing value for money with everything we needed and early check in was really

free and secure parking

well below average wallpaper in room was ripped in couple places and we had to go get a room service menu

it was all good except for wifi signal.

daughter had an item go missing from her room after room service had been

breakfast very good. sets one up for the day.tradition, precedent,atmoshere.

30 to be told the kitchen was shut and that another nearby restaurant (linked to the hotel

kitchen and front of house so accommodating

very smart looking hotel, staff very friendly, room very clean and modern, strong signal for wifi

everything worked well including the wifi and lift

00 i was awoken by the extraction system of the kitchen which sounded like a street cleaning truck

great bar and food

bar staff were very accommodating

bar staff are great, daniel is lovely, he always has a great big smile & goes above & beyond for

place to stay but don't recommend it on a saturday night with kids (live entertainment played until about 11:3

there was kids running up and down the corridor and banging after 11pm which disturbed our sleep

bar area was nice with pool table to socialise

great location. gym and restraunt on site. excellent food especially th the breakfast

gym needs more equipment, maybe more than one bench as someone was always using it every time i

but, when we explained that we were going to a funeral, they pulled out the stops to give us an early check in

the reception staff were lovely, and we had a nightcap at the bar on our way back from the event, sneaking a

good food, comfortable with good wifi and tv, good parking for a truck ud83dude9a

free parking, good room size and room rate. very polite staff. exceptionally attentive.

pools a bit small but kids loved it

wifi, comfy bed and very helpful check in staff

times i had to wait for things - the room service line took ages to answer on all 3 occasions and often there

amazing breakfast friendly staff excellent gym and spa facilities sports bar area

amazing breakfast friendly staff excellent gym and spa facilities sports bar area

the staff were very apologetic and sorted it with the kitchen immediately, however it did put a dampener on

30pm, i had to ask 5 times where my food was with no updates after they d been to the kitchen

staff are friendly very helpful, food is good and best breakfast, all you need for your journey home

the reception in bar staff to the young lady who serve breakfast was a very pleasant stay wish i could have

breakfast was continental and served in the bar again everything fresh and served with lovely welsh hospitality

loads of parking, i didn't use the restaurant in the evening and left early the next morning

the food was very tasty and throughout the staff were very friendly, easy parking and i look forward to staying

wifi for work in my room couldn't connect

didn't manage to connect to the wifi, there was no mention of wifi in the room but there was an open network

very peaceful even though the bar was next door was no noise lovely food very relaxing stay

good wifi

a lot of kids running around without parental control.

location close to whitchurch, free wifi which was was a very good signal even in my room which was right down

it was clean , staff were exceptional and food wonderful , on site parking

staff and nothing was too much hassle, breakfast bacon butty was lovely, only downfall was the wifi signal other

service from the bar and waiters were very efficient

the bar had a great atmosphere with decent beer

parking facility is adequate

the extra big bed was comfy, pool area was amazing and the spa treatment was fantastic

good food. good wifi enabling to work in room.

spa and the superior room had good facilities

really nice little gym and pool

the bar staff were very efficient and friendly and the room service food ordered was of a great standard

location was really central with good parking

very helpful bar staff checked us in. large 2 storey room

on returning it was evident the room was v poor so i decided to go to the bar and say i was disappointed and

on site parking to the rear is a big bonus

centrally, room was exceptionally clean hosts and all bar staff friendly and included me in conversation the

friendly staff. room cleaning. wifi.

no wifi in the room

only an extra £10 for late check out (6pm instead of 11am)

wifi was a tad flakey.

no sky in bedrooms or wifi

room service

everything. location, parking, cleanliness, breakfast, staff.

they need to change where they store their laundry or use a different laundry service

great room service

price would have been right with breakfast included. rather expensive without.

we wanted room service

for lads weekends away but nor sure about a romantic weekend away with the missus or a family/kids

it was much appreciated after a long journey the female bar worker in the evening who did room service really

very family friendly and pet friendly

very small room, terrible view and terrible bed. my kids room was much better

didn t like the fact the bar down stairs wasn t accepting cash after a certain amount of time, and was

jo in the bar his service was amazing

that kids could use the pool at any time

kids loved the pool and staff were lovely

the hotel has a swimming pool and gym too, the facilities are excellent

no real window; would have liked access to laundry facilities.

small gym was great for getting in a quick workout

helpful staff, late check out, quiet room, great location, comfy bed and bathroom

room service took a while

didn t try the gym or restaurant

the service is friendly and welcoming, and the wifi worked too, even on the top-most floor

value for solo travellers, excellent free wifi, 24 hour reception , tv , ensuite bath and toilet , wardrobes

amazing location..nice breakfast & free wifi

wifi worked perfectly, everything was clean

wifi wasn't amazing but was passable - good enough to go on websites but not to watch youtube etc,

great hotel lovely rooms comfy bed. staff were very good and drink prices in bar were great too.

location, good size rooms, wifi worked properly.

fabulous room, comfortable, clean, lots of extras , great size , amazing breakfast and lovely pool and great

the swimming pool was excellent very big and clean the kids loved it.

are great however it would have been an idea to be told you needed to book a time slot to use the gym and pool

no room service not a great welcome

we ordered room service and the food was delicious, would definitely use this hotel again

probably would choose a quieter location if i were travelling with kids or was not planning on having a few

we got back from the concert the bar was cashed up so could only use a card for drinks

we ordered dinner and it came fast and the room service was efficient

they even upgraded our room as we were travelling with kids

a great selection on the evening room service menu

they even upgraded our room as we were travelling with kids

i wish there had been some spa or treatment facilities

complimentary wifi & tea & coffee in the room was great

staff very friendly,kids loved the family room with the bunk beds

kids loved the quirkiness of the rooms

the wifi

the double bunk room - great for my older kids and gave them an aspect of privacy - deluxe double room also

early check in was a godsend in the rain. straight at the desk and keys. no messing. superb

handel of draw bathroom smelled of drains and never been asked to pay a 15 if you arrived early for early

nothing we didnt like, but couldnt get on a secure wifi for some reason. probably our network.

didn't bother my kids though

a free upgrade on arrival, hotel gym was like most hotel gyms with a cardio space and some cable machines but

noisy hotel kids screaming running up and down corridor noisy pipe work sounded like shower was running

lovely big room, very quiet. great breakfast

to find not only was there a baby swimming class going on just as we got to the pool (i work with kids so really

we ordered room service for breakfast food was outstanding fresh hot plenty of it and good variety

help getting breakfast from paula because of mobility problems fantastic help from karon always there to help

gym was great and so was the daily sweet treats in the foyer

mini gym was very handy

itself a bit dated, and a few things didn t work - tv didn t work, wifi was patchy in our room, and hairdryer

bar service good,breakfast was very good with a varied selection of food on

came for a night away without the kids

bed was comfy, gym was modern.

room abit small wifi isn t free early checkout

staff really helpful and we even got a free late check out

staff were great and gave us late check out for the inconvenience so can’t fault them

machine could have been more full, there was hardly anything left in there, also we opted for late check out

floors and toilet and bath has airconditioning which was good as it was summertime very fast wifi price

wifi wasn t great but i overheard a conversation at reception that they had to get an engineer in

catered meal was very poor. laundry and parking expensive

enough milk n tea in rooms carpark works confusing signage cold in hotel kids swimming lessons in

disappointed that we had laundry bags outside our hotel room on arrival

friendly staff, early check in. nice bar area to relax in.

lovely hotel for children food and bar area very customer friendly and children were accommodated very well

was amazing so well kept, staff were incredible and so helpful with my kids age 8 and 9 and they were so friendly

room size, friendly & efficient staff, spa & pool facilities fantastic, lovely bar area

my expectations and requirements, restaurant service and food excellent, room, parking and wifi perfect

it was fantastic that pets are allowed

clean comfortable, staff very pleasant good value and location good with some parking available

very clean, nice welcome and an excellent nights sleep, great wifi and television channels

early and very helpful staff worked to prepare the room for an early check in for me

very welcome staff and the place is spotless. also got secured car parking

excellent bathroom, great shower, good size, great location, friendly and helpful staff and free parking at

thank goodness for the pancake maker which my kids loved

what made it even better was the pet-friendly policy, making it easy to have our dog with us

was spacious, bed was comfortable, wifi worked well

the cheapest laundry (50c)

sofa bed was made up not the best but the kids were ok

excellent choice of breakfast very comfortable room and great location for the bay

breakfast kids loved it was plenty for everyone and there was a few options

size and sleeping facilities for a family if 4 with two kids, aged 12 & 13

nice to have free wifi which had excellent service

staff very very friendly lovely and clean bar and food excellent

the breakfast was absolutely lovely

wifi didn't have a good connection in our room and the bedroom windows could perhaps be double

breakfast was cooked, or continental, both were excellent, location for the bay area was excellent,

room service was good and worked very well for a small

there needs to be doors around the bar area as it got very cold with the main doors left open

from welcoming staff booking us in to the bar staff and room service staff were all very friendly

fantastic location, great views from balcony and great gym and pool.

fantastic location, great views from balcony and great gym and pool.

great customer service, great food, really comfortable beds and the pool was amazing!

sauna, hair products, passports for kids, design of hotel patricia and jack were super helpful

free secure parking close by

wifi was patchy and we were unable to stream a film on the tv provided.

great benefit was the free parking and car then not needed as public transport to penarth pier, penarth town

another issue was one with the wifi but was quickly resolved once raised

shower is slow but still lovely and it has wifi, bed is king size and very comfy

good selection of food in restaurant and breakfast of

running our pub what a gem great rooms and we where only in a economy room pool jacuzzi sauna gym spot on

pool/spa areas were very modern and lovely to use

free parking

the day before i had spoken to a receptionist to ask if they provided room service to which she said yes they

gorgeous little bar and restaurant with plenty of outside seating too, if the weather is being kind

great location on penarth seafront , good bar and restaurant room small but comfortable

location, staff were all really friendly and accommodating, great breakfast

was right over the bar so could an issue for some - but the bar closed at 8pm so not really an issue for us

it’s quiet and relaxing - breakfast is excellent and they had an awesome sri lankan curry night

very clean, modern and comfortable. staff were great and ample parking.

the wifi was also very fast

parking was great and room was very spacious nice easy friendly check in clean

the staff were very friendly and helpful and the kids loved it there

the wifi speed was great

car parking was great to have too

wifi password was not provided

good parking. great room and friendly staff

it s a lovely hotel downstairs is a bar and restaurant

bar menu and food all excellent

we didn t eat at the hotel but did go to the bar staff friendly

the lovely staff, quiet location, comfortable room, free parking, and delicious breakfast

good secure parking facilities

easy parking

everyone we encountered, in the hotel, the restaurant and the bar was professional, friendly and helpful

staff were very friendly, breakfast great, room was spacious, very clean and very comfortable.

were over for a golf competition

check in was easy and the lady behind the bar was very friendly

really loved this place the staff were very friendly- good food and drinks at the bar and at a price that doesn

good location for golf. the staff were very friendly and the room was pretty clean.

lady at the bar and breakfast area were welcoming and friendly

place to stay, clean & tidy,& a bar with a good atmosphere also has a nice dining area with a good choice of

bar chap was really friendly sorted breakfast and showed us our room, breakfast was excellent and

location, good price, easy to find parking space, staff very friendly, although bar was quite busy and loud,

as i had to go into a bar where people were drunk and vaping inside

staff service, microwave facilities, free parking, use of fridge, child friendly

breakfast was good, a bit more variety maybe. location as expected

everything especially the breakfast n my dog allow to stay. nice big room.

helpful staff really good room, comfy bed, good shower spotlessly clean great breakfast and bar meals excellent

was superb from the parking, to the reception team, to night porters

in the bar compared to a lot of places really exhausting steps if you are disabled no

access with small kids and rooms were small

there's a lovely little bar downstairs for a drink in the evening

looked after adults, kids, dog and even had secure lock up for bikes

couldn't stay the whole evening due to an emergency but we had a fantastic time in the bar with really welcoming

breakfast was fab, hotel cozy warm, hot powerful shower, clean, with secure parking

checked in immediately, room was clean and tidy, comfy bed, great shower, wifi, free parking

it was perfect. wifi didn t work. but everything else was good.

bar is competitvely priced and staff very attentive and helpful

free parking

and tidy, plenty of parking, good location to visit brecon beacons

extremely clean easy parking

and sharon were great host, property is off site annex done to high standards,parking and shops nearby, would

lots of car parking spaces (free) and a cafe right next door, we came saturday - sunday so unfortunately didn

lots of parking also