staff were fab, pool snd spa is a dream snd the room was beautiful

disappointed with the bar staff and the waiters, we got a severe not allergy when asked if there was nuts in

- under the skylight the carpet was wet ( dry by the morning) - no welcome pack so no idea what wifi code was

parking not enough

t do enough for us, excellent service provided by all departments (reception, blok restaurant, bar area & spa

parking area has been moved a bit further from the hotel that it was when we first went there,

room excellent, bar excellent, breakfast excellent

at the rear of the property, shown in photos on your website and parking close to my

wifi signal a bit poor in room if you are relying on it

two minor gripes poor wifi in my room and pillows a little hard for my tastes

the bar / restaurant on the ground floor is very striking, attractive and welcoming and the staff

very smart looking hotel, staff very friendly, room very clean and modern, strong signal for wifi

was clean, well furnished, outstanding facilities including ironing facilities, hairdryer, tv and wifi and tea

there was no wifi available as per the information provided

worked better if black out as it was very light in the early hours of the morning, quite a noisy bar just a few

there was a lot of loud noise which made my kids and i really exhausted the next day

the bar staff were very helpful ud83dudc4d

there was kids running up and down the corridor and banging after 11pm which disturbed our sleep

bar staff are great, daniel is lovely, he always has a great big smile & goes above & beyond for

the way the bar staff dealt with my very difficult brother after he spilt a snakebite

wonderful experience nice clean room strong wifi

location breakfast bar restaurant room

no early check in as agreed, again no staff it's not a leisure centre, it has on small room with gym

t use any of the facilities, aka gym or restaurant, the staff on reception were lovely and very welcoming

breakfast not available as room service

far exceeded our expectations, amazing value for money with everything we needed and early check in was really

we were told that due to covid we would have to have a continental breakfast due to the kitchen needing to be

the breakfast across the road ( literally) was beautiful and cooked to order perfectly ud83dudc4c parking provided

wifi not great so not suitable for working from the room.

well below average wallpaper in room was ripped in couple places and we had to go get a room service menu

poor wifi connection in bedroom.

good food, comfortable with good wifi and tv, good parking for a truck ud83dude9a

free parking, good room size and room rate. very polite staff. exceptionally attentive.

pools a bit small but kids loved it

wifi, comfy bed and very helpful check in staff

times i had to wait for things - the room service line took ages to answer on all 3 occasions and often there

amazing breakfast friendly staff excellent gym and spa facilities sports bar area

amazing breakfast friendly staff excellent gym and spa facilities sports bar area

the staff were very apologetic and sorted it with the kitchen immediately, however it did put a dampener on

30pm, i had to ask 5 times where my food was with no updates after they d been to the kitchen

staff are friendly very helpful, food is good and best breakfast, all you need for your journey home

room above had numerous kids staying

no proper check in desk. over bar assistance.

good wifi

perfect and kids option

no wifi connection.

could not finish the full english breakfast however it set us up for the day

no wifi code available so unable to use computer

friendly staff in the hotel, bar and restaurant

plenty of parking space

and helpful staff, nice clean room and good variety breakfast

time on sunday not mentioned cold breakfast when we did see a chef that morning no allocated parking

there was apparently no wifi in the room, or none that we were told of

fully booked when we arrived if we could wait awhile they would find us a table either in the bar or restaurant

the wifi is terrible in the room and kept dropping out, so it was impossible for me to get any work

wifi for work in my room couldn't connect

the extra big bed was comfy, pool area was amazing and the spa treatment was fantastic

good food. good wifi enabling to work in room.

spa and the superior room had good facilities

really nice little gym and pool

the bar staff were very efficient and friendly and the room service food ordered was of a great standard

no sky in bedrooms or wifi

-breakfast included -wifi speed is ok -comfortable

only an extra £10 for late check out (6pm instead of 11am)

central and comfortable . good wifi

no wifi in the room

information was provided upon check in about where to obtain wifi access but i discovered this by accident when

great room service

breakfast and bar area looked really smart, but we didn t use it

good buffet breakfast. excellent comfortable room and bed. timely room service and good food.

the free wifi was very slow. had to pay an extra 10 for premium wifi.

brillant stay, stunning food and room service. staff couldn't do enought.

, i choose to stay here over any hotel , my children feel he the same , and feel so comfortable , room service

for lads weekends away but nor sure about a romantic weekend away with the missus or a family/kids

very family friendly and pet friendly

my kids being with us

spa facilities were very run down and not the cleanest, the changing rooms to the pool are very

great customer service, so friendly! room service breakfast was lovely

a huge selection at breakfast and again the staff were at hand to help and very friendly

location, friendly staff, comfy beds, gym, swimming pool

it was clean, stylish and with a superb breakfast with excellent service, attentive and efficient

wifi non existent. food in the restaurant was average

early check in as requested

highly likely there was no real chef in the kitchen, and all managed by bar staff

the staff happily stored our bags and off we went, we checked back in later and once in our beautiful room

from check in to the meal in the evening to the late check out staff were fantastic everything was simply

the swimming pool was excellent very big and clean the kids loved it.

we didn't book breakfast or use room service but was great to have these options available

my son and daughter in law were upgraded, the bottle of wine and rose petals weren't in the new room

pool was full of fun, kids and silliness which is fine but i wanted to swim so paid for a hotel facility that

nice and spacious room, great for family with kids

great staff, perfect location. wifi was also great for me to do some remote work there

wifi worked perfectly, everything was clean

amazing location..nice breakfast & free wifi

the service is friendly and welcoming, and the wifi worked too, even on the top-most floor

value for solo travellers, excellent free wifi, 24 hour reception , tv , ensuite bath and toilet , wardrobes

we got back from the concert the bar was cashed up so could only use a card for drinks

not sure if the bar opens on the weekend

the only criticism i can possibly say was that the wifi was slow. didn't affect my stay at all!

were brilliant breakfast was nice it was ideal for what we wanted nice to be able to sit in bar an chat to others

free tea and coffee in the bar area

light in the room which was brighter than a kids night light when i raised it at check out i was told i

they even upgraded our room as we were travelling with kids

were a bit tired and noisy during the night with laundry pick ups and bottle banks being

” light in the room which was brighter than a kids night light when i raised it at check out i was told i

super staff comfortable bed nice bar area what's not to like

kids loved the quirkiness of the rooms

it was a lovely clean room good size room for my wheelchair and the kids

early check in was a godsend in the rain. straight at the desk and keys. no messing. superb

the wifi

convenient with extremely friendly staff and an excellent breakfast.

on returning it was evident the room was v poor so i decided to go to the bar and say i was disappointed and

easy parking, train station only 5 minute walk away

location was really central with good parking

very helpful bar staff checked us in. large 2 storey room

on site parking to the rear is a big bonus

do better cocktails at bar and jacuzzi wasn't working as iam regular gym user the gym facilities and exuipement

wifi connection not great

lovely big room, very quiet. great breakfast

help getting breakfast from paula because of mobility problems fantastic help from karon always there to help

both clean and tidy, i had to call room service and a member of staff was very helpful

also was afforded an early check in

didn't bother my kids though

delicious breakfast with plenty of choice and kids breakfast was free

room service was poor

the room was clean and room service was very prompt, even when we asked to change the time for our breakfast

mini gym was very handy

itself a bit dated, and a few things didn t work - tv didn t work, wifi was patchy in our room, and hairdryer

bar service good,breakfast was very good with a varied selection of food on

came for a night away without the kids

bed was comfy, gym was modern.

room abit small wifi isn t free early checkout

staff really helpful and we even got a free late check out

staff were great and gave us late check out for the inconvenience so can’t fault them

machine could have been more full, there was hardly anything left in there, also we opted for late check out

floors and toilet and bath has airconditioning which was good as it was summertime very fast wifi price

wifi wasn t great but i overheard a conversation at reception that they had to get an engineer in

catered meal was very poor. laundry and parking expensive

enough milk n tea in rooms carpark works confusing signage cold in hotel kids swimming lessons in

disappointed that we had laundry bags outside our hotel room on arrival

friendly staff, early check in. nice bar area to relax in.

lovely hotel for children food and bar area very customer friendly and children were accommodated very well

was amazing so well kept, staff were incredible and so helpful with my kids age 8 and 9 and they were so friendly

room size, friendly & efficient staff, spa & pool facilities fantastic, lovely bar area

my expectations and requirements, restaurant service and food excellent, room, parking and wifi perfect

it was fantastic that pets are allowed

clean comfortable, staff very pleasant good value and location good with some parking available

very clean, nice welcome and an excellent nights sleep, great wifi and television channels

early and very helpful staff worked to prepare the room for an early check in for me

very welcome staff and the place is spotless. also got secured car parking

excellent bathroom, great shower, good size, great location, friendly and helpful staff and free parking at

thank goodness for the pancake maker which my kids loved

what made it even better was the pet-friendly policy, making it easy to have our dog with us

was spacious, bed was comfortable, wifi worked well

the cheapest laundry (50c)

sofa bed was made up not the best but the kids were ok

excellent choice of breakfast very comfortable room and great location for the bay

breakfast kids loved it was plenty for everyone and there was a few options

size and sleeping facilities for a family if 4 with two kids, aged 12 & 13

nice to have free wifi which had excellent service

staff very very friendly lovely and clean bar and food excellent

comfortable, breakfast was lovely, everything you could need was available, i didn't use the spa but friends

just think there ought to be menus for room service in the rooms,no tv instructions in the room you couldn t

wifi was poor

the bar area is really nice, the grounds are lovely. room was nice too.

requested one double bed but they joined two single beds very uncomfortable, requested breakfast room service

room booked and this room was incredible, had a separate entrance to the main door, very very spacious, spa bath

and we had a complementary breakfast and late check out because we had got engaged the night before

the general wifi didn't seem to be working which was very unusual

staff where very friendly and helpful the room decor was amazing and epically the spa bath was a

loved the hotel deco it was so vamp and most of all the bar / restaurant was very relaxed and made you feel that

everything is wonderful and dinner and breakfast were exceptional

the kids had so much fun in the swimming pool

breakfast was excellent, (as usual) location of hotel second to none

time limits to go into the pool facilities with children should be longer.

the kids had so much fun in the swimming pool

shower is slow but still lovely and it has wifi, bed is king size and very comfy

parking close by can also be problematic as it's in a predominantly residential area, but there is

great benefit was the free parking and car then not needed as public transport to penarth pier, penarth town

free parking in the

didn t work, wifi didn t work, shower doesn t drain and i had to close bathroom door as could smell drains

great room, very comfortable and clean. lots of parking available.

nice sized room, clean and free parking

wee bit noisy but stopped when bar shut at 10pm so not much inconvenience

location , parking and welcome by staff , all polite and friendly

spotlessly clean, good wifi smart modern room and bathroom.

the kids loved him

very clean, modern and comfortable. staff were great and ample parking.

comfortable, good parking, very nice room.

the kids loved him

parking was great and room was very spacious nice easy friendly check in clean

the included breakfast was superb, again with both veggie and vegan option

staff were lovely, breakfast was amazing

friendly atmosphere good location great breakfast

breakfast was lovely.

location great. sea view room. breakfast tasty and friendly staff.

we didn t eat at the hotel but did go to the bar staff friendly

the lovely staff, quiet location, comfortable room, free parking, and delicious breakfast

good secure parking facilities

easy parking

everyone we encountered, in the hotel, the restaurant and the bar was professional, friendly and helpful

bar chap was really friendly sorted breakfast and showed us our room, breakfast was excellent and

place to stay, clean & tidy,& a bar with a good atmosphere also has a nice dining area with a good choice of

hotel was clean and tidy and had a nice pint in bar area

as i had to go into a bar where people were drunk and vaping inside

room ideal .bed comfy. bar prices very reasonable

it was 2 adults and 2 young kids

the staff were really friendly and breakfast was good

plenty of parking for your car

your own fault you should’ve thought of a taxi before you went” fair enough but helping two kids you do what

check in was easy and the lady behind the bar was very friendly

i am a thirty seven year old woman with three kids and was visiting a friend nearby

didn't use the bar but that looked

looked after adults, kids, dog and even had secure lock up for bikes

looked after adults, kids, dog and even had secure lock up for bikes

couldn't stay the whole evening due to an emergency but we had a fantastic time in the bar with really welcoming

meant we could visit one day and then nip to the seaside at big bad barry with the kids

me & my kids had a fantastic time and happy with our stay and the kids loved the place

breakfast was good and had great options

staff were attentive and helpful and the free wifi and safe parking were an added

our room was available immediately and was spotless with car parking being easy and plenty of spaces to choose

breakfast was fab, hotel cozy warm, hot powerful shower, clean, with secure parking

checked in immediately, room was clean and tidy, comfy bed, great shower, wifi, free parking

it was perfect. wifi didn t work. but everything else was good.

bar is competitvely priced and staff very attentive and helpful

free parking

and tidy, plenty of parking, good location to visit brecon beacons

extremely clean easy parking

and sharon were great host, property is off site annex done to high standards,parking and shops nearby, would

lots of car parking spaces (free) and a cafe right next door, we came saturday - sunday so unfortunately didn

lots of parking also