stunning interior, beaut breakfast, the pool and sauna was marvellous too

for us, excellent service provided by all departments

parking not enough

gorgeous hotel, perfect for a pampering stay, easy parking, had a lovely room ud83dude03

loved the spa although small,was very relaxing

late check out on request and an excellent breakfast

and welcoming staff clean tidy cosy and comfortable also there was an artist/singer in the lounge bar who was brill had a thoroughly enjoyable evening

place to stay but don't recommend it on a saturday night with kids (live entertainment played until about 11:30pm quite loudly) and the bedroom lock was

friendly bar where some great food is served, all in all can't fault it, and i will be going back

and stay at this place as it is clean tidy pleasant surroundings easy to find outside parking and bar staff is amazing

there was kids running up and down the corridor and banging after 11pm which disturbed our sleep

used room service and found it efficient

wonderful experience nice clean room strong wifi

disabled access was just so easy, parking was great, my friend and his wife stayed for dinner and said it was great

the bar woman was brilliant we went for a wedding adam and dions there and she was great with everyone

good parking, excellent restaurant and bar

we liked everything about this hotel , staff, room , bar all was top rate .

the bar / restaurant on the ground floor is very striking, attractive and welcoming and the staff

stairs a struggle if infirm .. lift was a tad slow wine in bar was beyond disgusting ...

bar area, room was nice, clean and spacious

breakfast was excellent with great choices, good bar area and superbly decorated throughout, next time we’re in ponty this is where we’ll stay

far exceeded our expectations, amazing value for money with everything we needed and early check in was really helpful so we could be ready for a wedding in the local area

it was clean , staff were exceptional and food wonderful , on site parking

the only difficulty on occassions was the parking.

parking

parking facility is adequate

the food was amazing (dinner & breakfast) even though they were so busy with xmas parties they still made sure we were happy with (+)lovely helpful staff and the breakfast was fantastic (+) jason made us the best breakfast ever (+)and helpful staff, nice clean room and good variety breakfast (+) lovey breakfast (+) could not finish the full english breakfast however it set us up for the day (-) could change full english breakfast to a full welsh, let's showcase our culinary expertise (+)the hotel was clean, the staff very friendly and the breakfast was excellent! (+)great breakfast in the morning (+)comfortable bed & large breakfast (+) the breakfast was included and again absolutely beautiful

room above had numerous kids staying

perfect and kids option

were so lovely and friendly, accommodated late check out for me

a lot of kids running around without parental control.

facilities, accessibility. gym, food & sauna

facilities were fantastic with gym, spa and bar area

the bar staff were very efficient and friendly and the room service food ordered was of a great standard

the extra big bed was comfy, pool area was amazing and the spa treatment was fantastic

we used spa facilities, which were clean and suited our requirements

on returning it was evident the room was v poor so i decided to go to the bar and say i was disappointed and that the room wasn't worth the £100

very helpful bar staff checked us in. large 2 storey room

centrally, room was exceptionally clean hosts and all bar staff friendly and included me in conversation the locals were

free wifi available throughout the hotel

good room service menu and prompt service, and a good breakfast served early if you need to get off for

location very close to centre. very friendly staff. good breakfast

the breakfast had a good range of hot and cold choices

friendly staff. good location. quite room. late check out this f 12.00.

wifi was hopeless in the room, i had to go to the lobby to get it

for lads weekends away but nor sure about a romantic weekend away with the missus or a family/kids

very small room, terrible view and terrible bed. my kids room was much better

my kids being with us

ordered room service

spa changing rooms were starting to look a little tired.

if you are someone who prioritizes gym and swimming during your stay, this hotel is a perfect choice

room service although our phone did not work - we had to make our requests at reception for the

the staff very friendly, gym and swimming pool were great facilities to use included within the price

not just the kids

room service took a while

very comfortable bed, nice bathroom, good wifi, lovely bar and rooftop terrace

helpful staff, late check out, quiet room, great location, comfy bed and bathroom

nday night) and so happy with this hotel at around 80 inc breakfast

thing could improve is the room service

have to say, the wifi in the room was

full cooked breakfast via room service was amazing

amazing location nice hotel bar very reasonable priced room

the floor underneath the beds was filthy (kids dropped their toys under the bed and it was a horrible job to find them)

a wish rather than complaint but seeing the restaurant menu in the room i assumed there would be room service but it didn t say if there was or wasn t

complimentary wifi & tea & coffee in the room was great

the wifi was excellent

but when you turn up for breakfast they o it take two vouchers and seem to not charge for the kids

restaurant and bar were closed due to covid but drinks and snacks were available

able to accommodate an early check in for us (four 60+ year old ladies) which was appreciated (+) messaged ahead to say we wanted early check in and this was ready when we arrived (+)excellent staff, great room,early check in, lovely breakfast (+)car parking space and early check in without additional charge. (-)early check in requested but not ready on arrival - arrived shortly after 2pm (-)to late check in time and you are charged 10 for early check in which is only an hour earlier than normal check (+)nice clean rooms. big comfortable bed. staff were lovely. easy check in and early check in. (-)so miserable and didn t inform us of breakfast times or check out we had to ask bout carparking early check in which i pre arranged he didn t even give me a receipt when i paid the bill not

great location, friendly staff, clean, nice bar area

breakfast

room overlooked the railway line so the kids enjoyed watching the trains but the glazing was fab and we weren't bothered by any noise

breakfast was good value for money

staff are excellent from check in to bar service … a young team who are very friendly, professional and engaging

didn't bother my kids though

room service was excellent as was the restaurant and cafe/bar

first, i could not connect to the wifi with my computer, only with the mobile phone

being able to workout at 1am in the gym was a bonus for me

room service was poor

staff were great and gave us late check out for the inconvenience so can’t fault them

reception was extremely helpful throughout our stay and even let us have late check out for free

at check in we were informed that late check out was only £5 and we could pay this when we returned from our night out

the only downfall was that when we asked for late check out there was clearly a lack of communication between the customer facing staff in the

also gave me a complementary late check out due to personal circumstances

convenient location, large room nice clean bathroom very comfy bed, free wifi good breakfast.

comfortable clean quiet late check out. car park

like everything about the hotel including room, breakfast, bed, swimming pool, gym and sauna/steam bath

there were swimming lessons happening and kids crying and screaming in the pool

late check out and location

great room service and also breakfast.

the staff was very friendly. hotel was very clean. breakfast was amazing all cooked fresh.

the staff were super friendly and the spa was lovely

pool and spa facilities were lovely and exceptionally clean, was also very impressed with the restaurant ,

hotel, lovely staff, beautiful food and such a super pool area

for a group of friends on a golf weekend

early and very helpful staff worked to prepare the room for an early check in for me

so clean and the kitchen area was well equipped

i also used the laundry facilities and they were also good

the breakfast tasty. i enjoyed using the gym.

staff were great and we were able to have an early check in

thank goodness for the pancake maker which my kids loved

very clean good breakfast

size and sleeping facilities for a family if 4 with two kids, aged 12 & 13

excellent breakfast, loved the set up and being able to see out into the water

bar prices were excellent and breakfast was very good

my kids loved it too

lack of parking no mood lighting bathroom no room service no fridge in room

of liked to try the restaurant food via room service but it was pricey

we had breakfast which was excellent value for the money we paid

cleanliness in rooms could be so much better, dust collecting on the skirting and kids toys found in bathroom under the sink, and bath could use milton tablets after use as black

room was very spacious and the beds very comfortable

fantastic location, great views from balcony and great gym and pool.

was great, spa was lovely and relaxing, food was fresh and tasty and the room was clean and comfy with a great

fantastic spa facilities with a pool, jacuzzi, sauna and gym all available for use

the spa was extremely busy as it was half term and was more like a public pool with kids playing ball in the pool and jumping into pool

the kids had so much fun in the swimming pool

we had room service for our evening meal which wasn t enjoyable at all was very dry and the chips were

bar well stocked if a little pricey for people on a budget

the staff in the golf shop and bar were excellent, they went out of their way for us when they didn't have to, and made us feel at

d so was breakfast so friendly amd would so anything for

been with boys room very good bar /restoran quality and good food nice stuff nice and polite i like and back to stay if this

staff let us park a little earlier as we wanted to have a walk and explore the area

the bar downstairs was good atmosphere the staff are friendly and very helpful

good parking , easy room access.

car parking was great to have too

good parking. great room and friendly staff

bar menu and food all excellent

free wifi

the room was clean and the wifi was free and super quick.

staff in restaurant and bar friendly and helpful (great menu) (+) food in the pub was fab, as was the bar drinks (+) staff in bar were friendly too (+)was comfy, the shower was great, the staff in the bar and bistro were welcoming and cheerful throughout the (+) i enjoyed the bar and had some of their fantastic food (+)separate building on arrival we were greeted by a staff member who was kind enough to go into the bar area and grab our room key (+)really lovely room and very cosy bar at the pub. (+) the evening meal we had in the pub was exceptional and the bar had a really good atmosphere (+) they have a variety of local beers and ciders on tap along with a full bar and wine options too

the staff were very friendly and helpful and the kids loved it there

and coffee facilities in the room late check out request was accepted quiet and comfortable

out of town with plenty of parking. spacious room with a bath. nice breakfast

it was 2 adults and 2 young kids

good location for golf. the staff were very friendly and the room was pretty clean.

check in was easy and the lady behind the bar was very friendly

super breakfast and bar and restaurant on site

bar chap was really friendly sorted breakfast and showed us our room, breakfast was excellent and

place to stay, clean & tidy,& a bar with a good atmosphere also has a nice dining area with a good choice of meals

as i had to go into a bar where people were drunk and vaping inside

location, good price, easy to find parking space, staff very friendly, although bar was quite busy and loud, room was very quiet (we had family room)

lady at the bar and breakfast area were welcoming and friendly

breakfast buffet was brilliant my kids really enjoyed it

i got a great night sleep and so did my wife+kids wifi could do with better speed but i paid a great price to stay and eat the breakfast was

were exceptionally amenable in terms of early check in, and general care and consideration

was nice bed very comfy, hotel was nice and the breakfast was nice, staff were very friendly and bar open till early hours

breakfast was good and had great options