wifi was down in our room, and the shower was cold but, we told the staff and are fixing the

excellent spa facilities

car parking in terrible

plenty of free parking

pe have the name right) approximately 20-00hours told us to leave the the designated area for pets where we had

lively friendly bar on site and superb restaurant

parking is free, but spaces are a little tight

parking on site. the staff were very helpful. the room was clean and comfortable.

could not finish the full english breakfast however it set us up for the day

could change full english breakfast to a full welsh, let's showcase our culinary expertise

beautiful place to stay, good quality room. free onsite parking and wonderful staff.

the reception in bar staff to the young lady who serve breakfast was a very pleasant stay wish i could have

there was a welcoming and cosy atmosphere in both the bar and restaurant with plenty of choice of beers and ales

golden mile is an excellent restaurant as well - so at the weekend, parking, maybe an issue as it gets very busy

the food was very tasty and throughout the staff were very friendly, easy parking and i look forward to staying

good location good value lovely breakfast

very friendly staff, only there overnight and breakfast was great.

it was 2 adults and 2 young kids

location good for the golf

great location for getting to the golf at royal porthcawl

parking can be difficult

location was perfect, and there was free on-street parking outside

shower had lights and music,tv very big, free wifi, huge comfortable bed, lots of cakes drinks tea coffee

parking across the road

parking was a tad tricky but we found a spot just down from the property

far exceeded our expectations, amazing value for money with everything we needed and early check in was really

excellent rooms service by all staff very attentive especially bar staff

staff was friendly and welcoming, recommending a restaurant in town when their kitchen had closed already

well below average wallpaper in room was ripped in couple places and we had to go get a room service menu

were surprised that the breakfast was not in the hotel but situated across the road

quick breakfast in the hotel!,

centrally, room was exceptionally clean hosts and all bar staff friendly and included me in conversation the

very helpful bar staff checked us in. large 2 storey room

location was really central with good parking

on site parking to the rear is a big bonus

on returning it was evident the room was v poor so i decided to go to the bar and say i was disappointed and

the staff are amazing, the room was clean and quiet and the spa facilities were good

t do enough for us, excellent service provided by all departments (reception, blok restaurant, bar area & spa

hotel info /wifi code etc provided on a printed sheet of paper on check rather than in a folder in the room

-staff -swimming pool - spa -food plus room service amazing - location - breakfast

for us, excellent service provided by all departments (reception, blok restaurant, bar area & spa

parking, staff, room, location, evening meal and breakfast.

pp with a 2 course meal and breakfast on an overnight stay for that little bit extra, plus free parking it's a

5 charge for room service for each purchase was far too steep

free wifi not good

ample parking around the hotel

the kids bed was not very comfortable and the tv didn t work for a day.

good wifi and easy ample parking

to dislike but the bar area could be more spacious

parking is a little far from the rooms, but a drop-off point is helpful.

you falsely advertise free wifi for paying guest

ok, you could room service, but seemed pointless them being there

although a password was provided it wasn't needed for the wifi

the reception staff were lovely, and we had a nightcap at the bar on our way back from the event, sneaking a

use of the spa facilities is a nice bonus at this hotel

gym - always important as i don't get enough time to use my own

there was a lot of loud noise which made my kids and i really exhausted the next day

great bar and food

there was kids running up and down the corridor and banging after 11pm which disturbed our sleep

bar staff are great, daniel is lovely, he always has a great big smile & goes above & beyond for

and stay at this place as it is clean tidy pleasant surroundings easy to find outside parking and bar staff is

bar area, room was nice, clean and spacious

kitchen and front of house so accommodating

wifi didn't work in my bedroom

a member of the kitchen staff swearing at a colleague whilst us as customers having our breakfast

there was no wifi available as per the information provided

2 rooms, as we booked in the landlord told us under no circumstances were children allowed in the bar or beer

no wifi ?????????? no car park onsite ????????

would of been great if the bar below opened for breakfast.

we needed, a very short walk to the concert we were going to see, an added bonus was the bar below had on

the room was clean, good wifi, friendly staff , comfortable bed, ensuite,

wifi v bad. no signal even on the phone

nothing, rooms excellent bar restaurant excellent staff couldn't be more helpfull and friendly

rather rudely that breakfast had finished and we had to rush to get cold breakfast off the bar or there would

parking and wifi

management should not rely on kids

found it hard to relax in the spa and lounge with screaming kids running everywhere

our 6 kids enjoyed de pool

very friendly staff both at the reception & restaurant/breakfast areas. plenty of parking spaces

luckily, we could get room service instead, but it was a bit unfortunate that the staff didn t let us know

pool and hot tub was fantastic

quiet and comfortable - even with 60 school kids somewhere in the hotel on one of the nights.

breakfast and staff lovely room clean and bed comfy

was an initial problem where the sofa bed wasn't made up for my kids, but the staff there were very helpful and

by giving reception the car registration, at the same time as booking in and paying 20 for our pet we would

was brill, wifi connection was very good, very clean and staff were awesome, took into account that i was

gym was great

nothing by feet and room service finished at 10pm ish which was quite early for us since on the

really friendly and welcoming (specially lifeguard david from the pool)

relax in the pool too many kids it was just like going to a leisure center on school

staff very nice and helpful. pool very nice. nice big room ud83dudc4cud83dude03

on sunday the kids were disappointed because there were no pancake bags for the pancake machine

bar staff were brill especially the uni student from northfield he was polite, friendly and very

convenient for the motorway, fab spa facilities, great breakfast, lovely staff

free parking, good room size and room rate. very polite staff. exceptionally attentive.

no bath and room service terrible

also the gym equipment was up to date and lots of it

starbucks wifi

gym/pool facilities

the pub should have some food available for kids if they advertise as family friendly hotel

were 3 members of staff on the bar, but they were never there, they kept disappearing into the kitchen etc,

only real gripe was that we couldnt use the bar for an hour in the evening as they had an event on

the hotel has a lovely bar area to relax in and a restaurant where we enjoyed breakfast

the lobby and the bar is a must visit for all guests

was a shame the bar downstairs was closed but we just popped across to the sister hotel

the young chap behind the bar monday night was run off his feet but still done a great porn star martini

the breakfast was very nice and freshly prepared in the cafe at reception

didn't have breakfast but i did eat in the restaurant twice and food was excellent

customer service from reception staff and bar staff

if adults have free tea/coffee then maybe a juice/water with breakfast for the kids

wifi only available in the lobby

the bar area was so relaxing

the spa and pool were but the restaurant and bar were, we spent the evening after we arrived having a

we did not opt for room service which was available if required but opted instead to replenish tea /coffee/

and the breakfast is kids free

free wifi reception in the room was excellent

perfect and kids option

a lot of kids running around without parental control.

could hear some noise from the bar downstairs (to be expected) but it quieted down around 10:30 and was never

room above had numerous kids staying

were so lovely and friendly, accommodated late check out for me

no wifi in the room

friendly staff. room cleaning. wifi.

-breakfast included -wifi speed is ok -comfortable

no sky in bedrooms or wifi

wifi was a tad flakey.

i was on the understanding kids 12 and under ate free

polite helpful staff on check-in, in bar and at breakfast

beds comfortable, wifi strong, breakfast good

they need to change where they store their laundry or use a different laundry service

room service

wifi in my room didn't work

my kids being with us

comfortable bar and lounge

, i choose to stay here over any hotel , my children feel he the same , and feel so comfortable , room service

very basic and cheap indeed, bed sheet not tucked over head end of mattress so mattress exposed, pet hate,

location, friendly staff, comfy beds, gym, swimming pool

facilities, lovely pool and kid friendly

we can recommend the pool, jacuzzi, sauna and steam room; and the gym has everything you need

spa facilities were very run down and not the cleanest, the changing rooms to the pool are very

kids of course enjoyed the swimming pool

great staff, perfect location. wifi was also great for me to do some remote work there

the service is friendly and welcoming, and the wifi worked too, even on the top-most floor

value for solo travellers, excellent free wifi, 24 hour reception , tv , ensuite bath and toilet , wardrobes

wifi intermitent but reception staff said supplier was doing work so probably not hotel's fault.

24hrs receptionist, free wifi, close to all shops and great price

which made my visit even better as it was mine and my wife's first time away properly without the kids, the

we got back from the concert the bar was cashed up so could only use a card for drinks

the floor underneath the beds was filthy (kids dropped their toys under the bed and it was a horrible job to

there was no room service or restaurant on a monday either

were rock hard luckily i took my own in the centre of town so if you got kids and are coming back from a concert

complimentary 1pm late check out and breakfast pastries included when signing up for free ihg club

didn t try the gym or restaurant

wifi non existent. food in the restaurant was average

lumpy pillows - bad mobile reception in the room and only non-secure wifi - windows could not be opened

nday night) and so happy with this hotel at around 80 inc breakfast

30 am by kids

staff very accommodating and friendly great facilities gym and massage was amazing very close to high

really liked the chocolate bar and box of goodies for

luxurious bathroom and a fantastic stainless steel swimming pool

pool, size of the room was amazing

, staff pleasant organised an early check in

staff very friendly,kids loved the family room with the bunk beds

no wifi available.

nice lounge on the ground floor with a bar and tv, nice breakfast room

it was a lovely clean room good size room for my wheelchair and the kids

the 24hr gym was the icing on the cake

loved room service and late checkout

first, i could not connect to the wifi with my computer, only with the mobile phone

some hairs in the bath couldn t connected wifi to tv

good food and bar facilities

lovely big room, very quiet. great breakfast

to find not only was there a baby swimming class going on just as we got to the pool (i work with kids so really

all good however i didnt like i had to pay for wifi and the gym was closed

we ordered room service for breakfast food was outstanding fresh hot plenty of it and good variety

gym was great and so was the daily sweet treats in the foyer

they even upgraded our room as we were travelling with kids

room service wasn t that great in terms of food standard (avoid the brie ciabatta but pizza was

the bar staff were brilliant and the breakfast is to die for

a spa would be a nice touch, but can appreciate the building is as it is in the city centre

the wifi could be better

the room service was amazing

not overly enamoured with the burger on room service and the 5 service charge a bit steep

wifi needs to be upgraded

came for a night away without the kids

we had room service which was excellent

looked after adults, kids, dog and even had secure lock up for bikes

didn't use the bar but that looked

there's a lovely little bar downstairs for a drink in the evening

access with small kids and rooms were small

looked after adults, kids, dog and even had secure lock up for bikes

machine could have been more full, there was hardly anything left in there, also we opted for late check out

2 different members of staff granting a late check out and confirmed, we still had someone come into the room

floors and toilet and bath has airconditioning which was good as it was summertime very fast wifi price

reception was extremely helpful throughout our stay and even let us have late check out for free

wifi

full of kids i genuinely would of avoided if i'd new

lovely room and great food. room service excellent

never been in a room so quiet,but bar is was to expensive and 3/4 of the pool was closed with kids class

noise lift during the night, dusty shelves in the room, dirty laundry bags left outside the room door on the

location close to all the shops hotel was prefect nice big clean rooms the breakfast was fantastic good quality

sauna, swimming pool, breakfast

loved the room service

the most important thing for me: the hotel is pet-friendly

pool and spa facilities were lovely and exceptionally clean, was also very impressed with the restaurant ,

sultana was very hospitable, friendly with a kind smile o her face and knew how to cater for the kids allergies

give me my own bed and kids over this anytime

the spa bath is a really nice touch.

the breakfast was absolutely lovely

breakfast was cooked, or continental, both were excellent, location for the bay area was excellent,

staff were extremely friendly and welcoming, our room was gorgeous and the spa bath amazing

shower is slow but still lovely and it has wifi, bed is king size and very comfy

parking a bit tricky

didn t work, wifi didn t work, shower doesn t drain and i had to close bathroom door as could smell drains

free secure parking close by

great benefit was the free parking and car then not needed as public transport to penarth pier, penarth town

there s also a laundry room in the building, which is super convenient

very nice to have a full kitchen in the room

have preferred to have pre-booked & prepaid parking & pet charges with the room payment

nice complimentary breakfast

what made it even better was the pet-friendly policy, making it easy to have our dog with us

location and pet friendly

the sofa bed was narrow for 2 kids and a poor mattress.

we were only 1 aduld and 2 kids, so the room was tiny but clean.

bed pet friendly english and continental breakfast lovely bay view friendly staff clean and tidy

size and sleeping facilities for a family if 4 with two kids, aged 12 & 13

we stayed for the night of our wedding and the following night and the room looked amazing with petals, balloons

the spa was excellent with a huge hot tub and pool that very well maintained and just lovely

wifi did not operate in the bedroom

we ordered room service & it was very good

from welcoming staff booking us in to the bar staff and room service staff were all very friendly

wifi is free and works very well

early and very helpful staff worked to prepare the room for an early check in for me

tv was broken and wifi didn't work

even private parking

very welcome staff and the place is spotless. also got secured car parking