centrally, room was exceptionally clean hosts and all bar staff friendly and included me in conversation the locals were

on returning it was evident the room was v poor so i decided to go to the bar and say i was disappointed and that the room wasn't worth the £100

very helpful bar staff checked us in. large 2 storey room

far exceeded our expectations, amazing value for money with everything we needed and early check in was really helpful so we could be ready for a wedding in the local area

room was absolutely perfect bed was comfy enjoyed our stay will definitely return, bar staff quick to serve us, warm welcome by reception leisure rooms were relaxing and peaceful

room service sandwich

staff very helpful and friendly good size room, great shower! good food good room service

we could bring our dog. also the bar food was excellent

wifi in the room was poor, very slow

late check out on request and an excellent breakfast

the duration of my stay and as i was on my own i didn t really want to go out, i would have had room service but there wasn t any

gorgeous hotel, perfect for a pampering stay, easy parking, had a lovely room ud83dude03

staff were fab, pool snd spa is a dream snd the room was beautiful

place and surroundings spa was value for money with a fabulous brunch to finish

maybe more disabled parking bays

added bonus of live entertainment in the bar on friday and saturday night

the only difficulty on occassions was the parking.

m not very techie

parking the car was a bit problematical as the p;ace was busy and had to wait until late before a

free parking

sunday lunch and breakfast was excellent

were over for a golf competition

good breakfast

great breakfast

happy staff, great bar and food

a lot of kids running around without parental control.

perfect and kids option

room above had numerous kids staying

were so lovely and friendly, accommodated late check out for me

friendly staff , clean room , wonderful food , fast wifi

breakfast not available as room service

am a simple salesman that works in the bar and goes to the gym i also eat at the premises, bar and food excellent, the gym is a little

i required parking for my work van of which there was plenty

easy parking and convenient

there was a lot of loud noise which made my kids and i really exhausted the next day

place to stay but don't recommend it on a saturday night with kids (live entertainment played until about 11:30pm quite loudly) and the bedroom lock was

friendly bar where some great food is served, all in all can't fault it, and i will be going back

the bar staff were very helpful ud83dudc4d

great bar and food

breakfast was excellent with great choices, good bar area and superbly decorated throughout, next time we’re in ponty this is where we’ll stay

the bar / restaurant on the ground floor is very striking, attractive and welcoming and the staff

stairs a struggle if infirm .. lift was a tad slow wine in bar was beyond disgusting ...

we liked everything about this hotel , staff, room , bar all was top rate .

bar area, room was nice, clean and spacious

service and breakfast

and the room service and food was really really good would definitely recommend staying

perfect location. comfortable and quiet room. excellent breakfast.

room service

couldn't use cash at the bar at 11 at night as the till had been put away even though the bar was still open

turned out it was

decorated room was big and very clean and warm equipped with all we needed staff very pleasant room service was great and on time will definitely be visiting again bonus was very close to

for lads weekends away but nor sure about a romantic weekend away with the missus or a family/kids

e vegan option by total mistake

my kids being with us

staff let us park a little earlier as we wanted to have a walk and explore the area

which made my visit even better as it was mine and my wife's first time away properly without the kids, the staff were more then helpful with all of our

we ordered room service and the food was delicious, would definitely use this hotel again

we got back from the concert the bar was cashed up so could only use a card for drinks

the bar was shut when we got back but room service was super quick

probably would choose a quieter location if i were travelling with kids or was not planning on having a few drinks to knock me out

lovely clean room, nice breakfast and great location

breakfast

, staff pleasant organised an early check in

the double bunk room - great for my older kids and gave them an aspect of privacy - deluxe double room also great and fantastic value for a

breakfast could have been hotter

i arrived substantially early and although i couldn't get an early check in i did manage to add breakfast and get my bags

restaurant staff were inefficient. there were kids running on my floor until after 1.00am.

loved room service and late checkout

wifi

delicious breakfast with plenty of choice and kids breakfast was free

kids in the spa/pool area

room service although our phone did not work - we had to make our requests at reception for the

lots of loud partygoers shouting and screaming which wasn't ideal when trying to get two young kids off to sleep

we can recommend the pool, jacuzzi, sauna and steam room; and the gym has everything you need

the breakfast in the morning was well worth the money and was absolutely delicious

and also that i asked for early check in and this was not even considered, it was as if i did not ask for it

great location, lovely clean rooms and very nice breakfast with friendly helpful staff.

but the gym would only go down to 19 degress which meant it was blasting out heat and i couldn't find out

the breakfast was wonderful

it has a lovely bar and the breakfast was tasty plenty of choice

the wifi could be better

location breakfast room service

they even upgraded our room as we were travelling with kids

room service was bang on time and plentiful just wish the room was slightly bigger with better

the breakfast was lovely and the bar was nice too

the spa was extremely busy as it was half term and was more like a public pool with kids playing ball in the pool and jumping into pool

good wifi

the pool, jacuzzi and facilities were amazing and staff are fab

had some trouble connecting to the provided wifi - the security settings seemed to be quite restrictive

comfortable bed, good breakfast, helpful staff, all made it a pleasant stay

had to get room service to bring a heater up

the breakfast was amazing and truly great value

staff was really helpful. room service fast and efficient. jacuzzi was great!

cleanliness in rooms could be so much better, dust collecting on the skirting and kids toys found in bathroom under the sink, and bath could use milton tablets after use as black

an amazing stay especially with kids ud83dude0d worth every penny apart from the fact rooms look nothing like the picture but the

sultana was very hospitable, friendly with a kind smile o her face and knew how to cater for the kids allergies

pool was excellent especially for the kids

sauna, swimming pool, breakfast

really liked the quirky bar and kids area in reception

sultana was very hospitable, friendly with a kind smile o her face and knew how to cater for the kids allergies

room was very clean and modern, nicely decorated and super impressed with the mini kitchen in the room

there’s also a laundry room in the building, which is super convenient

there’s a gym and plenty of comfy seating downstairs, as well as kitchenettes

sofa bed was made up not the best but the kids were ok

the spaciousness. fully equipped kitchen. very good breakfast. the view from our room.

early check in, value for money, location.

my kids were in another room without this problem and they were

breakfast kids loved it was plenty for everyone and there was a few options

to use it as i have a blue badge and need to be close to the entrance, plus could do with a kids

very friendly staff .. good choice of breakfast bar prices reasonable bed and pillow comfortable

also gave me a complementary late check out due to personal circumstances

the only downfall was that when we asked for late check out there was clearly a lack of communication between the customer facing staff in the

during my visit this time i was kindly given a late check out time even though it was not required

reception was extremely helpful throughout our stay and even let us have late check out for free

staff really helpful and we even got a free late check out

catered meal was very poor. laundry and parking expensive

the pool, gym was free to use for guests which was great and the view plus size of the room was brilliant

riving in school uniform is how i know they were local) splashing about and quite noisy

late check out at no extra cost was wonderful and will have me returning to the hotel in the future

room service is brill enything you want they give

for a group of friends on a golf weekend

early and very helpful staff worked to prepare the room for an early check in for me

guests had pre booked the swimming pool before their arrival so we missed out - kids were heartbroken

it was very relaxing, it is a lovely location and has a swimming pool , gym and sauna.

only tiny thing that could be improved would be the choice of food available for evening room service

offered,she was a total breath of fresh air,plus the wonderful man who seated us to our table for breakfast this morning

helpful staff great location car parking was free great facilities gym pool steam room

pleasant bar area, with outside seating area

the victoria sponge on the bar was a bit dry

great section of drinks behind the bar and very reasonable price even better there's an outside sitting area to enjoy your drinks

excellent breakfast

empty shampoo and conditioner bottles, unclogging shower gel bottle,. lost breakfast order

breakfast was great

was very quiet,well away from the bar area's

easy onsite parking, friendly greeting from bar/reception staff - who quickly booked us in, and then just as quickly changed our room to one

was a nice touch that the bar was left open till late for us when we returned from our wedding party

location is excellent, very close to the beach and local restaurants, mini golf, arcades etc

the restaurant, bar and breakfast room were comfortable and welcoming

the food is exceptional and the bar is extremely cosy and welcoming

evening meal was brilliant and breakfast hot food was very flavoursome

breakfast was excellent

very friendly staff, beautiful setting and comfortable room. breakfast was great.

the room was clean and the wifi was free and super quick.

the wifi speed was great

manager was very welcoming and helpful; a big plus to have off-road parking and the busy pub was a lovely place to relax

the wifi was also very fast

clean comfortable room with all amenities, plenty of parking on site, great little pub next door that serves a large choice of tasty food