hostess was very welcoming and thoughtful giving advice on parking etc

location was perfect, and there was free on-street parking outside

parking can be difficult

parking was a tad tricky but we found a spot just down from the property

wifi didn t really work for any of us

great breakfast

plenty of parking for your car

great location for getting to the golf at royal porthcawl

and it was nice to use the bar in the evening after we came back

lots of parking space, not height restricted, comfortable spacious room with good facilities, bathroom and

large wardrobe breakfast good freshly cooked except sunday good choice good parking

room service sandwich

messy changing rooms by the spa, full of wet towels, and laundry, pool was on the cold side

really nice little gym and pool

unfortunately the jacuzzi and the gym were not working.

wifi in room a bit annoying if you were staying more than one night

golden mile is an excellent restaurant as well - so at the weekend, parking, maybe an issue as it gets very busy

loads of parking, i didn't use the restaurant in the evening and left early the next morning

fully booked when we arrived if we could wait awhile they would find us a table either in the bar or restaurant

the restaurant and bar are relaxed warm environments with great food and service at good prices

breakfast was good

the hotel was clean, the staff very friendly and the breakfast was excellent!

and helpful staff, nice clean room and good variety breakfast

friendly staff in the hotel, bar and restaurant

the food was amazing (dinner & breakfast) even though they were so busy with xmas parties they still made sure

as we arrived after 9.00 pm it would have been nice to be able to order room service.

the bar area is very pleasant and a nice place to sit & have a drink

the hotel stay was very pleasant, it was valued for the money we paid and got breakfast in with it

one thing, that could be detailed, is that why do other workman come down to breakfast in dirty overalls, this

all good with stay ,breakfast and lunch

far exceeded our expectations, amazing value for money with everything we needed and early check in was really

location was really central with good parking

on site parking to the rear is a big bonus

on returning it was evident the room was v poor so i decided to go to the bar and say i was disappointed and

very helpful bar staff checked us in. large 2 storey room

easy parking, train station only 5 minute walk away

easy secure parking

breakfast was tasy, in a quiet bar across the street

facilities, spacious clean modern room with comfortable bar and dining area

in hotel and restaurant were excellent friendly and very helpful breakfast was lovely private parking great

we were told that due to covid we would have to have a continental breakfast due to the kitchen needing to be

comfort, cleanliness, friendly helpful staff, especially gemma at reception and room service

spa was lovely and breakfast was delicious

nothing not to like didn t have time to use the lovely pool, gym etc

our 6 kids enjoyed de pool

the breakfast was great and so was the spa facilities

kids loved the breakfast, staff were welcoming, cannot fault!

was brill, wifi connection was very good, very clean and staff were awesome, took into account that i was

includes laundry service and ironing board and iron

rooms staff bar breakfast it's a perfect hotel i'll be back ud83dude01ud83dude01ud83dude01

kids loved the breakfast, staff were welcoming, cannot fault!

the breakfast was huge and we were only charged half price for the kids

was a lovely receptionist who seemed to be running the whole show, including breakfast service, so she was a

we had asked for rooms next to each other because we had kids but this was not fulfilled

lack of parking facilities. it was noisy but i was forewarned of this when booking

we had booked a family room n was quite spacious for 2 night stay with 2 kids

no wifi ?????????? no car park onsite ????????

the bathroom was unpleasant and no waste bin there was alot of noise from the downstairs bar until at least 2

saw no other staff member until the night before we checked out, when we saw the manager in the bar and she

would of been great if the bar below opened for breakfast.

we needed, a very short walk to the concert we were going to see, an added bonus was the bar below had on

wifi wasn t great

gym was great

breakfast was very good, with additional option choices cooked on request

views comfy bed and pillows good wifi free parking with app recommended by staff who were very

welcoming, the room was very tidy and the bed was very comfortable, the breakfast was lovely, the room service

was a shame the bar downstairs was closed but we just popped across to the sister hotel

only real gripe was that we couldnt use the bar for an hour in the evening as they had an event on

the hotel has a lovely bar area to relax in and a restaurant where we enjoyed breakfast

would have been good if the bar was open downstairs but understand it s newly opened

nice and the staff exceptional, rhys on reception was very helpful and the girl serving on the bar and then

the wifi signal was very strong throughout

no choice for breakfast, only continental

the wifi didn t work sometimes or was generally slow at least from my room

the breakfast was very nice and freshly prepared in the cafe at reception

good continental breakfast offered for a very reasonable price

nice spacious rooms with good wifi throughout the hotel

- they hace renovated the common areas - pet friendly - 15

the reception staff were able to sort out our car parking quickly and allocate us a room prior to normal check

the kids were happy with the pool

need for drink items in box- 2 milks pet cup.

compliments to the chef and the gentleman behind the bar who made us feel very welcomed

wifi poor, some bar staff not good , however some great, we think his name is brendon?

room service trays were left in the corridor from my arrival on the night and were still there at

liked the rooms and how spacious they are, everything we needed was there

hotel staff and manager did their level best serving limited good menu to room and allow the bar to be open

the pool was really good with sun punters to relax in

excellent gym and always parking spaces available

also the gym equipment was up to date and lots of it

spa and comfy bed

good location, great wifi, good facilities and the staff were great.

room above had numerous kids staying

we particularly wanted a real ale bar and a cooked breakfast

didn't manage to connect to the wifi, there was no mention of wifi in the room but there was an open network

could hear some noise from the bar downstairs (to be expected) but it quieted down around 10:30 and was never

perfect and kids option

adequate on site parking

and professional staff, location for visiting the gower, free parking and excellent food

was excellent, very clean and freshly decorated, breakfast was top quality and the staff were all lovely

parking on site

modern, home from home and very clean. wonderful breakfast. thank you !

only an extra £10 for late check out (6pm instead of 11am)

-breakfast included -wifi speed is ok -comfortable

wifi was a tad flakey.

central and comfortable . good wifi

no wifi in the room

staff was great, room service

dangerous for people with allergies and kids

room service was very polite and

and the room service and food was really really good would definitely recommend staying

breakfast and bar area looked really smart, but we didn t use it

it is chucking it down with rain and i get an early check in

very small room, terrible view and terrible bed. my kids room was much better

one of my pet hates is having stuff cleared off the table whilst we're still eating which happened to us at

great location, good wifi, good breakfast, clean and tidy rooms

nice range on the menu in the restaurant and room service for gluten free

large room, very clean, great room service and friendly staff!!

great customer service, so friendly! room service breakfast was lovely

the room service was quick and cheerful

staff were very friendly and we will be coming back with the kids

bar and restaurant really nice and security on door at night

24hrs receptionist, free wifi, close to all shops and great price

great staff, perfect location. wifi was also great for me to do some remote work there

wifi intermitent but reception staff said supplier was doing work so probably not hotel's fault.

i also appreciated the strong wifi, hairdryer, fresh towels, and coffee/tea facilities

the service is friendly and welcoming, and the wifi worked too, even on the top-most floor

we ordered room service and the food was delicious, would definitely use this hotel again

no room service not a great welcome

the wifi was great as well

amazing location nice hotel bar very reasonable priced room

there is free wifi in

great location, friendly staff, clean, nice bar area

can't comment on wifi as i didn't use it

room was fab bed a little hard but slept well. breakfast had very good variety. kids loved it.

clean rooms, fast wifi, nice breakfast, very good stay overall

wifi was very patchy in my room. signal was consistent only near the door to the room.

great location, nice room, friendly staff, 24/7 gym very unusual but great. nice bar too

take breakfast at hotel restaurant took coffee at the coffee house on site , unfortunately didn t have

big points that i got the chance to have room service, i like that i get the the chance to eat in my room

the breakfast was wonderful

breakfast, single elevator dominated by kitchen staff

handel of draw bathroom smelled of drains and never been asked to pay a 15 if you arrived early for early

on the toilet seat 4) shower water pressure was terrible 5) the curtain handle was broken 6) late check out

room service was poor

room service was excellent as was the restaurant and cafe/bar

enjoyed the meal at room service. value for money. nice staff and always smiling and helpful.

no hot water in pool and spa area during our visit, luckily i don't mind a cold shower and treated it as an

hotel was beautiful and had the fastest hotel wifi i have ever had (60+ mbps) ud83dude2e

room service food was of very good quality

i asked for rose petals and they were on the bed which i m very grateful for, it was a lovely night and a

we turned up and the staff had put a card, helium balloons and petals on the bed

early check in as room ready. staff on reception desk friendly, helpful & curteous

lovely big room, very quiet. great breakfast

location breakfast

room service great and the food outstanding

both clean and tidy, i had to call room service and a member of staff was very helpful

bar staff need to liaise with front desk about closing times

the bar staff were brilliant and the breakfast is to die for

coffee machine in bar area could be better

spa and pool facilities would be nice but not essential

room service wasn t that great in terms of food standard (avoid the brie ciabatta but pizza was

very small gym and no pool

was my wife's birthday and they sent room service with a tray of assorted cakes with a happy birthday message

we opened the bar of soap to wash our hands but for only 2 of us staying for a weekend, the majority of the

mini gym was very handy

we had room service which was excellent

free parking in the

great benefit was the free parking and car then not needed as public transport to penarth pier, penarth town

free secure parking close by

didn t work, wifi didn t work, shower doesn t drain and i had to close bathroom door as could smell drains

even though we were an hour early for check in, we were given access to the parking bay

reception was extremely helpful throughout our stay and even let us have late check out for free

2 different members of staff granting a late check out and confirmed, we still had someone come into the room

room abit small wifi isn t free early checkout

no kettle in the rooms and you have to pay for wifi

wifi

the hotel was reasonably priced, with a nice pool, steam room and sauna

clean rooms - good location - decent gym - spacious rooms

enough milk n tea in rooms carpark works confusing signage cold in hotel kids swimming lessons in

room service ordering easy

friendly, comfortable, smart modern decor, good bar & restaurant.

wifi was unsatisfactory. very weak signal, not what i would expect having paid so much..

huge room, 3 double beds which kids loved!

spa bath is amazing

no room service from the bar.

staff were extremely friendly and welcoming, our room was gorgeous and the spa bath amazing

my wife liked using the pool and jucuzzi

excellent staff bed was ok but not complaining, food was good had bar meal and breakfast great kids eat free,

excellent fast free wifi, ideal for the business traveler

breakfast and wifi and bar

in general i would recommend to stay here, kitchen ok, 15 mins walk from center will come back to stay again

wifi wasn't working in my room

o broke me knowing that i left my tablets there where i have so much information and photos of my kids and after

the spa is wonderful i would definitely stay again

the spa was excellent with a huge hot tub and pool that very well maintained and just lovely

the hotel has a pool and a gym

room was very clean and modern, nicely decorated and super impressed with the mini kitchen in the room

clean, spacious, pet friendly.

lovely room very comfy bed staff were very friendly breakfast was great all round great stay x

was basic item and good choice of health options and great pancake maker was great for the kids

pet friendly, nice breakfast

very nice staff and good to see pet friendly

lift wasn t working and when we first arrived the house keeper was chucking laundry down the stairs and it

very clean, excellent helpful, polite and happy staff, good breakfast

the sofa bed was narrow for 2 kids and a poor mattress.

breakfast kids loved it was plenty for everyone and there was a few options

staff were lovely, breakfast was amazing

right on the seafront. lovely views from the bathroom! breakfast was excellent

the chef carefully arrange the components of breakfast on the plates, the food itself, the bar staff and choice

the staff were very friendly, room was clean and had great view of the sea, breakfast in the morning was also

the included breakfast was superb, again with both veggie and vegan option

very welcome staff and the place is spotless. also got secured car parking

clean comfortable, staff very pleasant good value and location good with some parking available

for a group of friends on a golf weekend

to find, secure parking right behind the hotel, genuine welcome and nothing too much trouble form very friendly

wifi is free and works very well

pleasant, quiet room in an annex to the pub. bathroom clean, bed comfortable, good wifi.

good parking, friendly staff and adjacent to a lovely pub

very clean, modern and comfortable. staff were great and ample parking.

didn t eat in the pub as planned as too tired unfortunately, but room service was excellent

did not realise thursday was quiz night but room service good.

plenty of parking

ample parking, restaurant facilities were fine may be a little cramped, food and service was acceptable,

it s a popular place in the height of the season so parking was challenging but thoughtfully there was

lovely location. room was great. staff were friendly very helpful. breakfast was delicious.

service at breakfast would have been nice, we were stood waiting at the bar for around 15 mins before being