i requested a early check in due to a health condition and they knocked it out the park

the area adjoining the enclosed pool area was not inviting.

movie theater, funfuzion, applebees, buffalo wild wings, and plethora of other things like planet fitness are within walking distance

the friendly staff and immaculate condition of the room. the breakfast was good, too!

great staff and loved the breakfast

we needed an early check in and the front desk made it happen and we truly appreciate it.

front desk was straightforward in advising why early check in was not available (hotel had been sold out the night before) but arranged for my use

one elevator didn’t work. kids running up and down the hallway for a few houurs late evening

excellent value, comfortable and clean rooms with a delicious hot breakfast included

pool closed at the time also has 24 hour gym

the early check in

was a bit disspointed i had to call for the spa tub to be cleaned, and still i had to constanstly fill up the tub and drain it

spa tube not working

it would be nice to update the bathroom and spa

were kids on my side of the hotel room, the smoking section

pleasant staff allowed for early check in. room was decent

location is okay not the greatest breakfast okay not the greatest service okay not top notch

i didn’t stay for breakfast i just wanted to leave the room was too musty and dreary

breakfast is good! the people here are good and kind.

breakfast was terrible with no staff on hand, no hot food and awful coffee

smooth, early check in with joanne

kitchen staff weren't pleasant

our room was perfect and having access to a kitchen and utensils was such a plus

laundry is near the pool

the pool & gym is still not open & there’s no more hot breakfast .

we were able to early check in and late check out

on vacation with my kids seven of them but the pool was closed

chose this hotel for the pool, so the kids could splash around in the evening

gym

unable to accommodate a late check out until the morning of

the front desk staff was great, they accommodated my early check in request as well as my late checkout request

couldn't have room service

unfortunately the gym was down 2 treadmills during our stay

many restaurants within walking distance, a mall next door, a nice lobby for lounging , a full bar and convenient

was no room service due to covid-19, but that is not the hotels fault

was great - i needed an early check in and late check out, and they were very accommodating

well appointed room nice bar area convenient location

there was also not enough parking

nice low key quit hotel. ample parking. diamond in the rough

wifi worked fine (that is important to me) i will be

we arrived early and were pleasantly greeted and allowed to early check in

we were surprised that everyone in the room had to eat included breakfast together.

the breakfast is always served hot. staff always greet you with a smile.

gym had no weights, just a couple of treadmills and a bike - not what you expect when you pay over

the breakfast was good

early check in

there were a quick option for the kids for breakfast continental breakfast would be great

nice hotel with good facilities. bar in the hotel is good. staff very friendly and helpful.

breakfast and drinks at the bar were wildly

gym is perefect!

the front of the building and the lobby was pretty. they gave us early check in

were able to accomendate early check in, i stayed there for my sons wedding, which was at soundview

an hour in the pool with kids for towels

pub only open thursday-saturday excellent breakfast/ coffee beautiful

didn't like the fact that when i brought my friends and family to breakfast that the woman who greeted us told me that breakfast wasn't included

requested an early check in and got one after speaking to the manager of the front desk

was so helpful especially carlos at the friend desk who helped me for a early check in breakfast was fine

breakfast is average, no warm foods except boiled egg but has really quality in other foods and

free parking, free gym access, free breakfast, and room was very good

-this hotel is in the middle of a very horrible neighborhood - a lot of noise - many people with kids, i couldn’t sleep one night it was 1 am and i kept hearing banging and i ask for assistance

big rooms clean good breakfast.

she did great job for an early check in

i was made to pay $35+tax for early check in for 2

our flight was cancelled and the front desk agent went above and beyond to sssist us with an early check in

not provide laundry items, hairs stuck to bathroom vanity, no paper towels at kitchen area, and room had bugs

in pet fees (non refundable) for our 2 cats for 5 nights, ridiculous

paid $40 extra for early check in which they only took cash

being informed ahead of time of the $40 early check in fee

i was able to get an early check in without any hassle

but as someone who came in from out of town and requested an early check in that wasn’t able to be granted wasn’t the worst case scenario, as i knew it was

early check in time due to early arrival

breakfast was very tasty but the bagels were very hard and stale the day after new year's eve

wifi didn't reach the first room we had at the end of the corridor

does not close fully leaving you able to hear the noise from outside which was a bartmiza and the kids screaming

gerald who ran the breakfast bar was terrific. a very good man indeed.

staff was excellent and accommodating for early check in. greeted by an exceptional valet.

comfortable beds and bath, coffee maker, gym excellent sushi bar in hotel polite staff walkable to train and

bar staff (especially bria) were lovely and prompt with their services- great long island iced tea

would be nice to have a coffee/snacks service throughout the day or at least for the bar to be open before 5pm

loved the lobby and bar area, had lots of options

communication with the host was very poor, we requested an early check in and was told no problem that could be done but when we arrived they said the rooms

emailed the property several times regarding an early check in they responded and i confirmed the time

but could not sleep i was promised a late check out and that didn’t happened i was assured an early check in that didn’t happened kudos to the parking garage staff very nice staff cafe that

room was nice, the beds were comfortable, the gym was outstanding compared to other places i’ve

the room was stunning and the sauna and gym downstairs were great addition

close to airport for early morning flight. able to get an early check in

the complimentary shuttle and early check in was a wonderful add on when arriving in nyc for the first time

i wanted accommodations that were close to the airport with shuttle service, comfortable bed and was clean

the breakfast was good

the beds were comfortable, the showers had plenty of hot water, the great breakfast had many options, they stored our suitcases after checkout so that we could leave to get

the staff was very nice and accommodating with my early check in.

room was ready for early check in which was great because we arrived from an overnight flight

staff. early check in since room was already available. safe location.

the first day when we arrived, it was a early check in and we paid extra money for that

early check in and late check out

lady at check in was very helpful and accommodating to my early check in need

it had a full size fridge, and kitchenette

clean spacious rooms, beautiful pool, beach across the street as well

the kitchenette was tiny but serviceable

could’ve provided more basic dish needs for the kitchenette so we didn’t have to buy items as they were very limited and not

we had to pay $75 for an early check in to store our luggage, which is 50% more expensive since we booked through third

i needed an early check in on 2 rooms near each other and the team made it happen

courteous service and favor granted on our request in early check in

the front desk clerks on the overnight shift were awesome, in making sure we were able to get an early check in as our flight arrived earlier than anticipated

convenience of stay and early check in but nothing else.

early check in and nice staff

they were able to accommodate an early check in, have shuttle service to and from airport, gym with plenty of cardio machines and

i appreciated the quality of the furnishings and convenience of the bar and grill

throw from the airport, there is a shuttle, but i was able to walk as well

bar has great food as well and the free airport shuttle was clutch

front desk didn't mind when we show up for an early check in

meals in the restaurant downstairs were excellent, as was the room service breakfast

i made use of room service for a late supper which was fine, but i was disappointed with the choices

thing i could think to mention is that the parking lot was not properly shoveled and i almost slipped a couple times

more salt and sand on the ice outside, in the parking lot would of been