front desk didn't mind when we show up for an early check in

clean, location, room service, restaurant in the building, parking, kind staff

no room service on sunday mornings

breakfast was a treat (i may just drop by every day

also i was told i had a harbor view room but i didn’t i had a loud street view i was upset breakfast wasn’t included with the price i paid for the room, if i wanted breakfast it was à la

my request for a quiet room with early check in was accommodated

everything especially the bed and the pool.

convenient location clean and has a gym

no hot pool. laundry was out of service. one of the elevators wasn’t working

the pool and location

early check in time due to early arrival

indifferent attitude of most of the staff; no lobby coffee, and no coffee packages renewed on room service; very disappointed for pricey hotel

we heard kids crying and screaming for a couple of hours

glad breakfast was included especially saturday

wifi had some issues but this was later sorted.

staff was excellent and accommodating for early check in. greeted by an exceptional valet.

would be nice to have a coffee/snacks service throughout the day or at least for the bar to be open before 5pm

comfortable beds and bath, coffee maker, gym excellent sushi bar in hotel polite staff walkable to train and

loved the lobby and bar area, had lots of options

bar staff (especially bria) were lovely and prompt with their services- great long island iced tea

i needed an early check in and they did it !!!!!

i was a bridesmaid and was not provided any early check in, not even 30 min early

i loved the convenience if early check in i had requested.

the bar was nice

i didn't have breakfast because i had other meal plans that morning.

they always accomodate my requests either for early check in and my preferred floor...

staff was accommodating. gladly allowed early check in. had simple work out room.

at the front desk was very friendly and accommodating with regards to early check in and room availability

they couldn t provide me with an early check in l, i had to sit in my car 2 hours .

small gym that's a bit antiquated

the staff were so friendly and helpful. the gym area was nice

the manger was treble they asked for $50 for early check in

the bar and restaurant closes early

the swimming pool is super small compared to the size of the hotel and so is the gym

amazing staff. beautiful grounds and rooms. lovely location. free parking!!!

the pool area is nice

were able to accomendate early check in, i stayed there for my sons wedding, which was at soundview

the front of the building and the lobby was pretty. they gave us early check in

the free continental breakfast was good

nice breakfast included

a little far away from my grand-kids , but worth the drive t the north shore

friendly staff. early check in

early check in

comfort, cleanliness, early check in

held my kids hands

late check out

i arrived on a very early flight, and they got me an early check in, and the day that we left, i was able to get a late

really needed a new bar of soap in our bathroom after a couple of days

convenient access with free parking and good breakfast.

we switch up to 3rd floor because some ignorant kids was running stomping at 3 am

parking is pretty cramped

very friendly and helpful, i was able to get the early check in i requested

they provided free early check in

exceptionally clean room wifi was excellent bed comfortable breakfast was very good

in-house snack and drink bar could offer a wider range of food

parking, wifi, & breakfast were included /free

lady at check in was very helpful and accommodating to my early check in need

kitchen had years of grease, pans were broken

the kitchenette was tiny but serviceable

clean, quiet, spacious room, bathroom, and kitchenette

we also paid an extra $5 to get a king so we also got a small kitchen and a full sized frig

early check in , room makeup timely, cleanliness is top notch

early check in and very nice check in girl.

to notifying the front desk for room service

like the gym- clean and sufficient equipment to get a good body workout

super clean, great room service and super comfortable beds

she did great job for an early check in

i was made to pay $35+tax for early check in for 2

our flight was cancelled and the front desk agent went above and beyond to sssist us with an early check in

surprise additional $20 per night to park your car, i don't mind the additional $25 a night pet fee but it would be nice if it was part of my total when i made the reservation

our room close to the laundry room, loud tv sounds all

asked for early check in on the arrival day and the staff was so helpful, we managed to check in 3 hours

breakfast could be better.

breakfast was just okay

the guy serving breakfast was attentive and efficient

the breakfast room is large with a tv and the assortment of breakfast food is amazing

the staff was very nice and accommodating with my early check in.

staff. early check in since room was already available. safe location.

early check in and late check out

room was ready for early check in which was great because we arrived from an overnight flight

the first day when we arrived, it was a early check in and we paid extra money for that

only elevator located outside our room despite request for a room far from the elevators and an early check in

the free breakfast was great and the early check in (about 1:45 p

was good, but if you were running late sometimes not much left asked for a late check out - no problem at all -

breakfast is your choice of what you want to eat,scrambled eggs fried potatoes, sausages, waffles,

there is a coin laundry right behind the train station so it’s like 8 mins walk from the hotel

we were lucky enough to get early check in which was greatly appreciated after a long flight

the breakfast was fine and good enough for us and their warm breadrolls were delicious

they also offered breakfast in the morning between 7-10am

the road to the hotel is hilly, and may be a bit tiring, especially if you are old or have young kids

breakfast it's same all day.

early check in club lounge

the shuttle that took us to airport!!!

the shuttle driver was great and the room was clean and bed was comfy

housekeeping, no room service, no breakfast also unde construction and amenities were very poor

they don't care about you and your family and small kids

early check in

staff súper helpful. they helped me with my early check in. thanks for it.

early check in fee

staff at the front desk were super nice and friendly, they let us have an early check in which with a toddler is inmensely helpfull

front desk waived early check in fees

location was good, 5 min walk to metro. breakfast was okay. can happily stay here next time!

i requested a early check in due to a health condition and they knocked it out the park

the friendly staff and immaculate condition of the room. the breakfast was good, too!

i felt like home, the design layout was design of comfort to make the customer feel like home, kitchen, bathroom, bedroom and living room, was well design

pool

be honest, the kitchen area by the sink, could need more lighting, under counter lighting would definitely make it

they gave me early check in at no cost and we're very attentive to answer any questions

early check in

even allowed very early check in around noon

room service was spotless

very spacious room, had a whole kitchen and living room

daily room service made our room very inviting each of our 6 nights we returned from exploring nyc

requested early check in, and they called us 5 hours before normal check in hours to let us know the room was

accomodated two hour early check in

no early check in

didn't care for the breakfast very much

breakfast with both chinese and american options

the complimentary shuttle and early check in was a wonderful add on when arriving in nyc for the first time

close to airport for early morning flight. able to get an early check in

choose this hotel because of the airport shuttle

the breakfast needs improvement

loved the breakfast and the fact they had a shuttle to the airport

the early check in

included parking and breakfast. excellent hit shower.

breakfast was better than i expected although i only indulged in my ice coffee it everything looked

offsite, on the street, or across the street, and then walk to the front desk with luggage and/or kids

everything the breakfast the room was clean it was amazing i never stay in the place like that

reached there early in the morning and i was really pleased as i was given early check in

staff was friendly and allowed me to get an early check in at 12 noonud83dudc4c

comfy bed, early check in, coffee/tea machine

accommodated my early check in request-after spending the last 48 hours sleeping in an airport with my dog, the

very clean, room was so comfortable. nice to have breakfast included. good gym facility.

my flight arrivaled at 10 am and i asked if we could do an early check in and they said that it would be fine

pictures show as if bar and restaurant were opened- that s very misleading

hotel is beautiful and clean. loved the breakfast and the gym as well as they had laundry

staff was very friendly and helpful i came with my two little kids and they help a lot all the time and the shuttle is and advance to go to the train and the

came in late, after midnight

the staff were really helpful and freindly and allowed for an early check in.

the staff was very friendly and accommodated my needs to help me out regarding early check in

very accommodating for my early check in due to an early flight

very considerate - early check in and late checkout for air connections.

early check in and breakfast were kindly provided

they gave us an early check in on the day after american airlines canceled a night flight

the hotel allowed us to have an early check in which meant we could have a rest instead of hanging around