requested an early check in and got one after speaking to the manager of the front desk

the front desk staff was great, they accommodated my early check in request as well as my late checkout request

very poor wifi connection

the gym was small and under equiped.

clean, nice accomodation, gym and restaurants and food market close to the hotel.

the gym and small shops in the area compliment the hotel's amenities

they accommodate us for early check in which was great

the pool is in a neighboring building, so u need to walk outside for a minute or less

no pool or fitness center on site. no free on site parking.

rooms were very clean, we were informed that room service is provided every other day

great property in the middle of the downtown, free breakfast

we were greeted with parking is extra and an early check in fee.

bed was too soft, there was a stiff charge for early check in even when room was available, and the distance from the train station is a challenge

) was very friendly, helped me with early check in and was a great representative of the hotel

they graciously provided us with a much needed early check in

the staff were beyond accommodating with an early check in at no cost and a late check out as well

needed early check in and hotel accommodated , breakfast was good , staff very pleasant

wouldn’t check if i could do early check in after i was told i could, & had us waiting at the lobby for about an hour w/o

they accommodated my early check in too

the breakfast and the location were excellent for me. less than 2 miles for my work location

the kids were adorable, but a bit more than your average un-disciplined

early check in

there were a quick option for the kids for breakfast continental breakfast would be great

staff are friendly, rooms are clean, kids can enjoy the pool and convenient location with sufficient parking

loved the facilities- the pool and gym- and the room was spacious and bed was very comfortable

kids doing cannon balls and throwing footballs

lady at check in was very helpful and accommodating to my early check in need

clean spacious rooms, beautiful pool, beach across the street as well

we also paid an extra $5 to get a king so we also got a small kitchen and a full sized frig

the kitchenette was tiny but serviceable

ice machine, coffee, and the kitchenette was not stocked with normal kitchen items to use with a kitchenette

we were able to early check in and late check out

we were able to early check in and late check out

the gym was ok, the rest didn't have anything special

i had to jump out of the way of a car with 2 kids hanging out the windows yelling

on vacation with my kids seven of them but the pool was closed

i requested a early check in due to a health condition and they knocked it out the park

was pixelating all day and there was no phone in the room it had too many glass mirrors we had no pool it had no room service for breakfast and you have to wait to to go outside after 8:00 to get

the friendly staff and immaculate condition of the room. the breakfast was good, too!

big, comfortable and have a very good kitchen accessories

literally given the furthest away room from elevator and denied late check out

the front of the building and the lobby was pretty. they gave us early check in

were able to accomendate early check in, i stayed there for my sons wedding, which was at soundview

the free continental breakfast was good

pub only open thursday-saturday excellent breakfast/ coffee beautiful

bar and restaurant are on the third floor attic space with no elevator and limited choices for

front desk was straightforward in advising why early check in was not available (hotel had been sold out the night before) but arranged for my use

we needed an early check in and the front desk made it happen and we truly appreciate it.

the pool for the kids

laundry room and bed comfortable

ample parking, great location, close to metro-north, friendly staff, fitness room, pool

pleasant staff allowed for early check in. room was decent

they could add some protein like eggs for breakfast

i didn’t stay for breakfast i just wanted to leave the room was too musty and dreary

renovations while guests are in house not good breakfast was mediocre at best staff not professional at

there was no protein at breakfast. even peanut butter for the bagel would do.

smooth, early check in with joanne

breakfast, pool costumer service

kitchen

also, if you have young kids it's best you request a room on the first floor as someone below us complained of my 2 year

the cleanliness and laundry site

the early check in

breakfast was better than i expected although i only indulged in my ice coffee it everything looked

it would be nice to update the bathroom and spa

room was in the basement and it was where all staff do laundry and make noises all night and my room had no toilet paper it was

the breakfast part should of much better choice like years gone by.

setup for families, very clean, check in was very fast and the hotel could accommodate our early check in request which was very

the fitness facility was adequate

settled in went up to the rooftop bar at 10 to have a night cap and they told me they just closed

the room was a great size, but hair on bathroom floor and food hardened on the kitchen sink

breakfast because of covid was not so great, but they did their best.

and professional, especially at the front desk i received an upgrade w/ out even asking got an early check in and late checkout w/ no hesitation

good location, comfortable room and great shower - lots of water pressure! very good gym.

their breakfast bar has been the best i've had

great gym & clean

i wish the restaurant or roof top bar was open but i understand we are still dealing with covid

early check in was no problem

clean new room early check in nice shower

the pool was great for our kids

hotel needs to be renovated and the maintenance was working in the pool area and leaving the doors open to cold air and the smell of chemicals

friendly staff, clean, things were up to date. our kids loved the pool.

the pool

front desk didn't mind when we show up for an early check in

no fitness center

service was wonderful lack of room service sad but overall great experience

meals in the restaurant downstairs were excellent, as was the room service breakfast

the larger tv in the bar area needs updating big time

early check in time due to early arrival

wifi had some issues but this was later sorted.

more cereal selections for breakfast as well as fresh fruit as an option.

indifferent attitude of most of the staff; no lobby coffee, and no coffee packages renewed on room service; very disappointed for pricey hotel

we heard kids crying and screaming for a couple of hours

staff was excellent and accommodating for early check in. greeted by an exceptional valet.

comfortable beds and bath, coffee maker, gym excellent sushi bar in hotel polite staff walkable to train and

bar staff (especially bria) were lovely and prompt with their services- great long island iced tea

comfortable beds and bath, coffee maker, gym excellent sushi bar in hotel polite staff walkable to train and

safety bar needed on the shower wall, not just in the tub

very friendly and helpful, i was able to get the early check in i requested

they provided free early check in

the wifi worked very well, which was indispensable for getting some work done

i like the laundry room and continental breakfast was great

that there was a bar and the lobby was nice and spacious