the staff was cool, the location was close to restaurants, and the rooms and pool was amazing

there were lots of kids running around unattended but there was a hockey tournament next door

price and breakfast

location, cleanliness and the free breakfast

i like the filtered water station in the gym and the beds were amazingly comfortable

pleased that the gym was open under covid rules

pool could've been outdoors, well, not in cleveland ohio. sorry

would have liked them to say the pool was closed when i booked

comfy room with seating and a kitchen

rooms were large with a full kitchen

coin laundry machines

pool/hot tub hours were great and fresh towels were ample

was looking for hotels with a pool

nice pool and jacuzzi area

sher and dryer) should be replaced or at least to be cleaned.

pool and spa were closed

free breakfast.

great restaurant me bar, pool, gym, clean rooms, and a free airport shuttle, very impressed

all the stay was good, but there where kids running the halls making all kinds of noise that was coming through to the walls and couldn't

they had patio furniture in the pool room

you even get a full breakfast with belgian waffles

the staff was awesome and they have the best breakfast

maybe a few more options for breakfast meat & fruit besides only sausage links and apples

also, i requested gluten-free option and lactose-free options which is why i added breakfast to the booking, was told yes in a message and then there was nothing there for me

breakfast and night staff were excellent

i also liked the gym

breakfast was good as well

parking was limited

the staff in the morning for breakfast was very friendly

never got around to breakfast.

traveling whit my kids for two nights and no microwave and fridge

so my kids missed out on schooling because of it

from the reception it smells very bad with a lot of smoke, unsafe for any family with kids

thank lisa, the front desk manager for her help in organising early check in so i could have day rest after a long overnight journey before my flight out of cle

other than that staff was great pool guy very friendly and helpful

gym space was dirty and restrooms did not work in gym-no running

pool and tennis court is available. it felt like a safe location.

my son had a blast in the pool

the full kitchen was very convenient

he was able to find one bar in the laundry room

not in the laundry, not in the room, not in the bedding

fitness center is closed as well

thought they’d have fresh breakfast but i understand that due to covid and all it wasn’t allowed at the moment but i was

there was a fitness room right down the hallway from our room

the woman working the front desk was amazing. pool was clean, rooms were clean.

staff were polite, the rooms were clean, and the pool was open.

com it was said that the hotel has free shuttle to the airport, but it didn't, we should have been informed of this before we booked the

shuttle from the airport picked us up

having a separate sleeping area from the living room/kitchen and dining area i so nice

staff at reception and for breakfast

breakfast was great, everything one would need to start the day

the breakfast had plenty of options

only a few items at breakfast but well organized and well staffed

very clean. beds were very comfortable. breakfast was great. facilities very well maintained

very clean. great staff. fresh and hot breakfast

and we had to place the two chairs from the room in front of the door as extra security parking lot needs a lot more

the breakfast was good.

parking lot very empty

the breakfast was good

convenience, clean, pool little store was nice

in the morning, phyllis was keeping the breakfast area stocked and then drove me to the car rental facility, gave me such great directions

the hostess in the breakfast room was not as professional as i would've expected.

the free breakfast was very good, lots of choices and drink choices! loved it

pool and laundry room,

free shuttle to the airport and free shuttle to and from the rental car center

clean and comfortable accommodations, friendly staff, and airport shuttle runs 24 hours.

the airport shuttle service was helpful to have and the drivers were all very kind as well

was no meat protein (sausage/bacon/ham) to go with the eggs on the day i had breakfast

great gym and very comfortable room

very clean brand new great staff working there and bar is awesome

they have a shuttle also for anyone traveling to the airport

booked because the hotel had airport shuttle as one of the amenities

not enough vending machines and no pool

shuttle is run in an efficient way

breakfast was available every morning

the breakfast is good and hot nice place to eat.

could definitely use some upgrades. it was fine but kids concerning after dark.

everything plus the breakfast ud83dude0b

the breakfast was not what it was advertised as. morning lady at counter was very nasty.

good gym to satisfy your exercise needs

gym could have a few more equipment

it was in a safe area, and very clean! staff was friendly, and pool was great for the kids.

pool wasn't open

we used their shuttle service and the driver was very

hotel shuttle

thing was the pool area could use a slight make over

the pool and hot tub

nice staff, clean and comfortable. good shuttle

airport shuttle

the room was big, bed was comfortable and there was ample parking.

good wifi, easy to connect and good coverage

walmart is across the parking lot as well as some restaurants

outside of our room when we arrived, there was a room service tray of partially eaten food on the floor in the hall--the tray and its disagreeably

lack of breakfast food

i didnt like the laundry room so much. the dryer didnt dry my clothes on the first cycle.

rooms, staff, breakfast, airport shuttle, location. shopping within a mile radius

no shuttle available before 6am

breakfast...too many breads. fruit banana & apples to limited.

didn't know there was a fitness center and swimming pool til i got there

hotel was clean, staff was friendly and my kids enjoyed the indoor pool.

pool is open with restrictions

the pool and hot tub were really nice

they have a restaurant and a bar on site with great food

cleanliness,pool,gym

the free breakfast was disappointing

parking lot was very small and very crowded

the breakfast was delicious

the staff kept my kids safe

the staff kept my kids safe

pool and location

the staff was great. i loved the snack bar they have available for people.

no, not really. just a little too much chlorine in pool area. otherwise, no complaints

pool was great and breakfast was exceptional especially with kids!

the breakfast was awesome .very clean and neat. will come back.

the beds were comfortable, wifi was great, rooms had a mini fridge and nice hot shower

it was a short walk to fitness center and indoor pool

breakfast bar is bland, tasteless and not worth the $12.99 hotel charges for it at all.

jacuzzi, fitness room

shuttle to airport

they also have a free shuttle to the airport

like the smell of the marijuana and the kids running around on the 3rd floor right above my head at 1and 2am in the morning both nights so

the shuttle to the airport was helpful

everything was as expected. service, cleanliness, room and breakfast were above satisfactory.

laundry service is on the 4th floor, costs about $6 to wash and dry per load

their was no breakfast out the next morning

gym was clean and breakfast was very good

it wasn’t a variety for breakfast

the kitchen had all the basics to make a simple meal or prep some lunch

the small kitchen gave us extra flexibility when it came to meals

and gym were closed

like that the one staff lady told us the first day about pool times and they ended up being incorrect and closed the pool early due to maintenance

staff is really nice help me when i need it nice rooms are nice and clean had nice little breakfast

every thing clean rooms friendly staff an breakfast

breakfast was very empty

i didn't like how the police was harassing people in parking lots

room was very clean and loved the pool and exercise area

free wifi, no breakfast, rooms were dark/dim whole hotel outdated location mediocre not worth the price

but we always got whatever we asked for cleaning wise and room service wise

a face mask and practicing proper covid mitigation tactics through out the hotel, maintenance, room service, front desk no where

room was clean and comfortable check in staff had bad attitude and no help with early check in

the breakfast was wonderful, and the young man that was in charge of it was very friendly and polite to

bed was soft, breakfast was good.. no noise staff was super friendly. . great environment

would have liked a fridge in the room, and longer pool hours.

i didn't use the pool or the exercise room, so i can't comment on those

grab and go breakfast uninspired though not surprising

breakfast - my kids enjoyed the waffles and fruit available

staff. breakfast

they dont have a pool and don't say when breakfast start and ends

i made a reservation for four people (two adults and two kids), but when we arrived, our room had only one full bed

the indoor pool/hot tub were amazing

clean room. good hvac control. excellent breakfast if you get there early. lots of parking.

breakfast was great

th no extra charge)

they had breakfast hoping more hotels will do do

breakfast was delicious, it was a hot breakfast and the staff was very nice

super nice and easy kitchen

breakfast was good

very clean helpful very great customer service fresh breakfast everything was very nice

i liked the kitchen and how clean and spacious and quiet it was

direct tv difficult to use and no nbc watched game on tablet. wifi kept interrupting

some machine made a lot of noise in the pool area in the middle of the knight

did not inform about the whereabouts of fitness center, breakfast time, internet wifi, no mention of complimentary snack until asked, late check outs only extended to 30 minutes

wifi did not work most of the stay

great breakfast. loved the evening reception...wine, cheese, crackers, etc.

parking was good and the location was great for easy access to the scenic railroad boarding station

would be nice to have late night room service, but there were others places that do door dash

it was inconvenient and felt odd to have to go to the bar just to get ice

kids running up and down the hallway all night

they have an indoor pool.

clean rooms. guest laundry operational.

was very clean, staff was friendly and helpful, pool was small but our kids liked it, good breakfast choices (something for everyone), beds were

the beds were comfortable, the rooms were nice. the pool was pretty big, good breakfast.

there was a laundry room for guests to use on our floor

very clean and nice breakfast

the pool was closed

room was right next to the pool and the noise from all of the kids screaming and playing in the pool was aggravating

asked to be away from all of the kids because it was a business trip and i had a deadline to meet

the room was amazing my cousin had a room across the hall from mine and her room was great the pool and hot tub was

last night kids were running down the hall, opening and shutting doors

no pool no breakfast ..

pool and breakfast closed.

cons coffee maker in room, no coffee coffee in lobby but no breakfast ice machine broke pool closed pros cheap $275 for week mattress seemed new, comfortable

waffles ware surprisingly really good breakfast was amazing rooms ware clean and comfortable

breakfast was good and the pool was fun staff was great

pool, playground and arcade were a win after a long drive with little kids

the atrium was very nice, the game room, pool area, play ground area, mini golf was a vibe

rooms very clean, and the pool area has a game room and an awesome indoor playground for smaller kids

the pool was nice a lil crowded but overall

the mini golf clubs need replacing and the course was rather dirty and some gross wet clothes or tissue in

i loved the spacious rooms. the look for the place. the bar on property.

liked everything about the property from the room to the daily breakfast

luckily the breakfast buffet opened by six a m with nice fresh coffee

was shut down for maintenance one of the reasons why i booked it for the kids

pool had such a strong odor of chlorine and is fairly small.

try breakfast was wonderful!! atmosphere was great!

were extremely pleased with the room and the free breakfast was great

managers reception, breakfast buffet and the friendly staff.

was a surprise $10 parking charge upon check-in

didn't care for the parking charge

a touch too much chlorine in the pool = burny eyes for the littles

beautiful hotel, nice pool, wonderful breakfast.

he loves to swim, so we enjoy the pool

breakfast food was cheap, not real eggs

very comfy bed, large room, nice little gym, super helpful staff

the pool and dining room was closed because the virus but the room was wonderful and for cheap.

pool wasn't open

selected this hotel because of the indoor pool

very clean, comfortable bed, professional staff & nice fitness room.

pool and hot tub being closed

breakfast was great

the breakfast was delicious

the hot breakfast was great. we used the breakfast area for a sit down dinner one night.

the lady in the breakfast room was super nice

was happy to be able to workout in gym and thankful for the coffee and bagged breakfast snacks during covid

convenient location to lake. room to park boat. friendly staff

we loved the pool the location of our room and the breakfast

clean, quiet, breakfast was good. i will stay here again

very nice people, really clean facility, free breakfast.

it was clean, pool was warm, staff was friendly, breakfast had a lot of variety!

there was construction going on and the pool was closed

the breakfast was fine, and the location was very quiet.

the pool is not heated and there is not hot tub...that was my daughter's complaint.

friendly staff. spotless room. comfortable beds. great breakfast with lots of fresh choices

the hotel was clean and staff was friendly. the breakfast was great! clean pool

breakfast was great. comfort of beds

the room was not properly cleaned we found dirty laundry someone left behind the bed!!!

staff, cookies and the pool

the size of the swimming pool.

indoor pool was not open, but not because of double tree

clean heated pool inside

loved the way out room didnt feel like a typical hotel room, kitchen, fireplace, etc

loved having a kitchen with all full size appliances, and a comfortable seating area to watch television…much

clean rooms. the staff did a great job of accommodating my request for early check in.

bed comfortable, room clean, kids loved the pool

gym is very very basic.

and i specifically chose this hotel for the pool

the pool and the staff were very friendly and helpful

didn't like going to breakfast and there was still 30 mins left and nothing was being refilled

pool and hot tub is an added treat

this hotel has a great breakfast and pool

breakfast needs vamped up. makes a difference if i come back. too much noise after midnight.

beds and pillows are very comfortable; friendly staff; good location for my purposes; breakfast available

unsafe, drug dealers, stains, broken door locks, no conf room, no fitness room

only thing i could see that could've been better is better breakfast selections

the early check in/late check out

hanging on wall by one screw half didn’t work holes in bedding staff doesn’t care also the pool is broke and no plan to fix or tell

were roaches and bed bugs in our room pool looked like a swamp couldn't go swimming water was nasty

breakfast was okay

the pool has been out of service and there was no indication of this on the booking

first time i have stayed here. i was very impressed. hot breakfast was a real plus.

t name just one thing , everything was exceptional, the staff, the room, the breakfast bar, the pool and the cleanliness of the property everything was excellent

the hot breakfast

it was a newer hotel in a safe location. nice lobby, pool and guest laundry room.

the pool was great to relax in after traveling & we enjoyed it the next day to just relax in with the

guest laundry

info of rules about checkout or pool in room

i loved the kitchenette

pool was gross

amazing place, loved everything until the guy from the kitchen ruined it,

breakfast was amazing

tv is a 32 bar was too bright.

the hot tub wasn't working and the pool a bit cold but otherwise, everything was terrific.

free parking on site

we didn't eat breakfast and kitchen was closed for dinner. location and the hot tub.

wyndham has always been known for their kitchenettes

i could not connect through the ethernet cable provided in my room or through the wifi and i was confused as to why a ethernet cord was provided for connection but when i would try

amazing gym, bar and breakfast!

our room did not have access to 'free wifi' as advertised.

room service took an hour and a half

great location in the flats. very clean, modern room. loved the bliss spa products in room

nice corner view breakfast was excellent

in room breakfast was excellent

joe at the bar was exceptional...location was key..they got us an early check in as requested.

convenient location, nice facility for exception that fitness center was closed

the fitness center was also dated and quite small

no fitness center

looks like coffee machine in the room and a number of cardio equipment in the fitness centre are lincoln’s contemporaries as well

the hotel gym facility was so nice

regards breakfast i went to the hotel restaurant and was very impressed with the hospitality - the

good gym

breakfast onsite was great as well

in regards to local places to eat, i visited the city tap bar which i would highly recommend and it was only yards away

good breakfast- but less varieties

early check in, friendly staff, location.

plenty of room, nice kitchen

also only one bottle of shampoo and one bar soap for occupancy of two people

excellent breakfast

wifi you have to pay for

responsive room service and towel

fitness room and guest laundry were closed.

the hilton honors app is super convenient for early check in & contact free

pool and gym were well

hotel decided to substitute proper room service with a very limited menu delivered in plastic containers

room service was a debacle. they lost my order. it took an hour + to get pancakes delivered.

room service and valet parking

ey weren't noisy, but we felt we could not watch tv at night because they had young, sleeping kids)

the room service menu could be a little more robust.

there s also a wonderful spa and a couple great restaurants in there as well

room service was fast!

wifi, slow

hotel was easy to access, valet parking was easy and convenient, and the cleveland arcade had a spa for some decent pampering

we didn't have breakfast at the property

they said yes it has a kids menu

of the lake waterfront, good restaurants and a rooftop bar, and a nice swimming pool that the kids in our group could enjoy

gym was laid out in a bit of a complicated manner and, since it was busy, it was hard to do a

the pool was frigid. the kids only stayed in for 10 minutes because it was, “too cold”!

i didn't use the gym or pool facilities but those looked inviting too

are pet friendly, have no pet fee, have valet parking, and the rooms are just so beautiful

the rood top bar is an experience and i loved

atmosphere, clean room, very professional and helpful staff, nice restaurant and great cocktail bar - walking distance to the q

stayed at metropolitan at the 9 for a concert; before the concert we went to the ledger bar - michael was such a phenomenal bartender that we decided to go back after the concert

the vault bar was the best bar i have ever been to

the amenities such as the roof top bar and downstairs restaurant were out of this world

restaurant parkers was great for breakfast and we also had there wings in the evening

breakfast offered by the hotel and the restaurant attached service was terriable, waited 15 minutes

gave the kids welcome snacks loved the happy hour, fantastic selection of wines,had some champagne & craft

the free coffee service in the immaculate lobby and he also recommended a great place to get breakfast just a few blocks from the hotel

staff from the front desk, to room service to maid service

didn’t like that kids under the age of 18 can get in the hot tub

decent-sized gym and pool, building is surrounded by beautiful plaza and grounds

functional elevators, really nice staff, great breakfast and kickback food selections; self-laundry big plus; close to hof and other attractions; valet parking situation was actually

was affordable but i wish there was an age limit on the hot tub as the kids were being inappropriate and making me uncomfortable

my kids loved the pool downstairs

suite had a lot of room for family with kids

my sister left after helping me unload my kids and luggage and then left

the location, staff, cleanliness, and the breakfast were all perfect.

breakfast is always good

it was nice and quiet and the kids were very comfortable and everything was walking distance

helped us to get our money back and were very apologetic and gave us a free upgrade and free breakfast which we really appreciated

staff was nice, location was awesome and restaurant and room service were great

the restaurant and bar was closed aswell as the pool and no breakfast was served

great room, great gym, the higher floors have a great view.

of breakfast service, neither in-person or through room service

no breakfast. the room was excellent.

the staff made it right by offering to move to a different room, but we declined and then offered breakfast in the morning which we enjoyed

the gym and pool area needed some tlc

the breakfast was great everything was wonderful the staff and the hotel

food service in the bar area was excellent, as was the food

breakfast was great. and the room was excellent. also had shuttle to concert.

i asked about the hotel shuttle, the response was 'it goes to the hospital'

adequate gym facilities

also the shuttle service to cleveland clinic hospital is god sent

allowed early check in, very friendly staff, comfortable bed, good breakfast...