well, i couldn't use the pool or hot tub due to it being winter and that whole covid thing lol.

also this location was very accommodating with allowing me to have an early check in, that really helped me to get an early start on some important things i needed to do

it has a full kitchen and plenty of storage space

love the convenience of the kitchen in each suite and closeness to the the shopping and hockey arena

no wifi in the gym area.

the pool and the staff were very friendly and helpful

great breakfast!

pool and hot tub is an added treat

pool

the room was beautiful, the staff was wonderful, the pool was very nice, and the breakfast was surprisingly excellent

staff, cookies and the pool

the smell of laundry detergent on sheets

the pool was clean

the $50 pet fee is outrageous and makes me want to leave the room a disaster

told there was a laundry room on the 3rd floor

convenient location to lake. room to park boat. friendly staff

breakfast was great

i didn[t expect the breakfast that you offered. it was great!

proximity to family and friends, great breakfast, friendly staff

breakfast was great with a good selection to choose from

the lady in the breakfast room was super nice

i'm sure it's due to covid, but the bar and restaurant area was not open

needed an early check in for meeting

a touch too much chlorine in the pool = burny eyes for the littles

no breakfast meat

they loved the breakfast and said the staff was very helpful and really took care of them

loved the room, the bed was very comfortable and the full kitchen was very convenient

the kitchen with bar

room size, breakfast selection and quality

reached late night and i was given with a room where we encountered several roaches in the kitchen area and also the beds were not clean

amazing place, loved everything until the guy from the kitchen ruined it,

pretty hotel with great pool & hot

very comfortartabe, nice indoor pool.

very clean, comfortable bed, professional staff & nice fitness room.

selected this hotel because of the indoor pool

pool was closed sadly

the hot tub wasn't working and the pool a bit cold but otherwise, everything was terrific.

nice area. pretty and clean lobby area.comfortable beds and pillows. spacious. free parking

we love this location with many shops nearby and some restaurants in the same parking lot.

i liked that they had patios they had a fire pit and a pool table the whole experience was great

pool and gym were great! big room

suite had everything i could possibly need: a spacious bathroom with a hot shower, a nice kitchen, a comfortable seating area with a table to sit, and a comfortable bed

do'nt work , the vent fan in the bathroom sounds like a popcorn maker machine on steroids the wifi is so slow it times out and do'nt connect ect

i unexpectedly got a full kitchen and pull out bed

extended stay had it all from a kitchen to the living room to the bedroom it was absolutely beautiful

parking areas need to be more lighted

room size , pool area comfortable, rooms comfortable also

indoor pool and hot tub was perfect temperature. the workers were all very helpful and friendly

though it was a way from the airport, the free shuttle to the airport was on time and the drive was good

the free breakfast in the morning and the free shuttle to the airport in the morning,however, saying that i must admit shaving 6 people and a lot

was not picked up that day- smelled great after 12 hours 5) the dryer did not work and the laundry room was dirty 6) there were cllusters of ants on the buffet table as well as the coffee

a few sketchy people in parking lot when we arrived.

the pool and fitness area and even the restaurant is closed which was not told to us until we booked the room

outside of our room when we arrived, there was a room service tray of partially eaten food on the floor in the hall--the tray and its disagreeably

the room was big, bed was comfortable and there was ample parking.

adequate wifi

nice staff, clean and comfortable. good shuttle

thing was the pool area could use a slight make over

good shuttle service

advertised a pool and hot tub, but when we got there they said it was closed

hotel shuttle

pool was a nice size and was open early and late

gym could have a few more equipment

the breakfast selection was impressive and tasty

airport, had good selection of breakfast, everything was spotless, free parking with an airport shuttle, and i think the pool was

my favorite amenity: the gym

i also liked having a pool table & bar available in the lounge area

booked because the hotel had airport shuttle as one of the amenities

didnt like the bar area, very small

also loved the free laundry

they have a shuttle also for anyone traveling to the airport

pool was not available, microwave didn't work properly, no in room phone and the elevator was

the rooms were clean and the breakfast had a lot of options.

staff was very friendly, breakfast excellent, shower was goid, and room was clean. it was quiet.

nice pool

free breakfast, too

waffles for breakfast, nice touch! free shuttle to the airport, great!

they offer free shuttle to and from the airport and the free breakfast was pretty decent

the staff was really friendly, the breakfast really good! very nice and clean, recommended!

close to the airport which worked very well for us to get there for our flight with the shuttle

everything plus the breakfast ud83dude0b

the hot breakfast was excellent

parking and breakfast were free and very convenient

free shuttle to airport whenever i needed it

love the breakfast

clean room, great staff and breakfast was very good.

there was lots of yelling kids at pool

walikg distance to a nice local bar for

part of hotel under construction, pool and hottub looked a bit dated.

very clean, polite staff. pool and spa both extremely clean, and warm

they have a restaurant and a bar on site with great food

pool could have been bigger and a hot tub!

except the pool and hallways was nice

the one-bedroom and kitchen are very convenient for families

very clean, great hot breakfast, wonderful kitchen in the suite, comfortable beds.

except the pool and hallways was nice

property was clean, quiet and had a guest laundry which i used

the gym area/facility closes too early.

the hotel also had a laundry room and fitness room that i did not use

wasn’t more handicap parking & there wasn’t a hot tub or pool

there was some miscommunication about the shuttle at one point, so i had to wait outside for a while, but it was a free ride so i can't

nowhere, back parking lot door, not operable with key card, zero tv stations available in fitness room, uncleanliness in stairwells

the staff, the warm pool, the food. over all everything!!!

should have posted your restaurant is closed

out of order hot tub. out of order door locks and bathroom. out of order elevators. wifi issues

the room was cold the tv didn t work and no wifi if they had didn t work

only service dogs which ours is bit there were kids banking running screaming up and down hallways, which caused our dogs to bark

the free breakfast was very good, lots of choices and drink choices! loved it

no hot tub in pool area.

from the location all the way down to the pool and parking, everything was great

the swimming ud83cudfca pool awesome ud83dudc4f safe n quiet ud83eudd2b breakfast

breakfast

never got around to breakfast.

it was clean beautiful and plenty for the kids to do in the area.

pool was not clean

the staff in the morning for breakfast was very friendly

had a big kitchen, living room, huge bed room and whirlpool tub for only $130 for the night

location was fine 10 minutes from airport by shuttle breakfast and dining room very nice shuttle was excellent

clean room, nice fitness center/pool, great breakfast with variety of selections, and pleasant atmosphere

the breakfast was great also

cleanliness and breakfast was decent.

there is even a free breakfast in the morning

unsafe, drug dealers, stains, broken door locks, no conf room, no fitness room

the breakfast

also there was no fitness room as advertised

dirty and breakfast was skimpy. not even a hard boiled egg.

towels upon arrival, fitness center had no ac so it was very hot

breakfast could have offered more variety.

there was a fitness room right down the hallway from our room

thought they’d have fresh breakfast but i understand that due to covid and all it wasn’t allowed at the moment but i was

breakfast was passable.

other than that staff was great pool guy very friendly and helpful

loved having a little apt/suite and a microwave, table and coffee pot and a washer and dryer, gym, pool and jacuzzi - a delicious breakfast and store at front desk

clean and new the lights are mostly burnt in the room the building is getting old no maintance laundry room always

only two bath towels and no towels for the pool. there is only one coffee cup in the room.

only issue would be laundry area and you have to pay to clean clothes

kids hated it was no free breakfast they said why no free breakfast when you pay so much to

they assigned us a room in the same hallway with some kids from a hockey team

everything me and the kids enjoy it ❤️

all the stay was good, but there where kids running the halls making all kinds of noise that was coming through to the walls and couldn't

shuttle service , bar

the staff i encountered was nice; they have a breakfast of eggs, sausage, waffles, cereal, bagels, and toast

a real breakfast, eggs, waffles, toast, bagels, cereals etc

the included refrigerator was also equipped with a good-sized freezer section and the included breakfast was hot and sufficient to get you through the morning

maybe a few more options for breakfast meat & fruit besides only sausage links and apples

breakfast and night staff were excellent

from the reception it smells very bad with a lot of smoke, unsafe for any family with kids

so my kids missed out on schooling because of it

thank lisa, the front desk manager for her help in organising early check in so i could have day rest after a long overnight journey before my flight out of cle

traveling whit my kids for two nights and no microwave and fridge

breakfast at the hotel the following morning was tasty, and more than adequate to hold us until we

breakfast was fine

clean, fondly, cool, great breakfast, great value!

cleanliness, breakfast, kindness ud83dude0b

hot breakfast, friendly staff.

ample parking was available

wasn t the property s fault, but due covid-19 restrictions, the restaurant, pool and gym were closed

location, how easy it was to find, and the fact it was just across the parking lot from our conference

nice pool and jacuzzi area

pool was inside only, but that is not a deal breaker.

thing was great pool a little smaller then i thought but clean quite and staff was wonderful had a good

they did not salt the parking lot and it was a sheet of ice in the morning

the pool was great - but it could have been a couple degrees warmer

the staff was friendly. the place is very clean. pool area clean and safe.

i loved the bedroom, the bathroom and the convenience of parking

nice n clean. almost a full kitchen. good breakfast

i wish the pool and hot tub were open.

pool was closed but due to covid

rooms were large with a full kitchen

nice kitchen area with a big refrigerator

we didn't have a tub for the kids.

was great and the breakfast was fantastic

pool was not heated

pool closed too early.

morning associate was friendly , cleanliness of entire hotel also the associate who served the breakfast

pool was nice too

breakfast consisted of general mills cereal and milk, no extras here

i love the swimming pool room was nice and clean!

very friendly staff, good hot breakfast, good room for a night stay.

our old property owner but this place is booming i'd like to hear cause my brother you get free breakfast and everything else from 7:00 to 10:00 so i like eating here and then you can walk off

my kids loved him, he was so friendly and helpful

breakfast was great good warm cooked meal to start the day with various options

the pool being open. the front desk associate was a doll! very helpful.

at the pool manager was ineffective to solve the issue and i was treated asa

everything was nice, the kids loved the pool.

staff, great location, food purchased in lower level bar & grill was good

was pleasantly surprised at the hopping bar downstairs

the normal rate was ok if the dining room and bar were open

we also enjoyed the basement sports bar and main bar in the lobby

very nice sports bar as well

no beverages in room room service starts at 11 am so you have to walk downstairs

i could not connect through the ethernet cable provided in my room or through the wifi and i was confused as to why a ethernet cord was provided for connection but when i would try

main desk - truly lacked personality and bar service and hours was very disappointing.

the gym closed at 5 pm on a sunday which was a bummer

amazing gym, bar and breakfast!

for our anniversary and we enjoyed ourselves very clean rooms and facilities loved the pool and gym

middle of the night, because he thought it was their room… he was next door in a room with loud kids

there were lots of kids running around unattended but there was a hockey tournament next door

no gym,or pool, or open bar and no open dinning

hotel employee in guest services & hotel employee at the bar are both very friendly & make everyone feel

the hotel was very accommodating for several issues we had

too many kids in the pool splashing around so we couldn't swim

of the lake waterfront, good restaurants and a rooftop bar, and a nice swimming pool that the kids in our group could enjoy

room service was good. beds were great. shower was great! view was excellent!

the room was very clean and the pool was well maintained and clean too

nice corner view breakfast was excellent

in room breakfast was excellent

absolutely a fantastic experience. from the check in to the late check out perfect

joe at the bar was exceptional...location was key..they got us an early check in as requested.

the fitness center was also dated and quite small

staff were incredibly friendly and accommodating when we arrived with wet laundry (dryer died the day we left

i also was expecting more weights/resistance equipment in the fitness center

ey weren't noisy, but we felt we could not watch tv at night because they had young, sleeping kids)

the fitness area/gym was great.

room service was a debacle. they lost my order. it took an hour + to get pancakes delivered.

they also had to wrangle all of the hockey kids the parents never watch

room service was ok but could have been better

also would have liked oatmeal, doughnuts and bagels or better variety of cereal as a breakfast option

complimentary continental breakfast available and clean rooms.

no breakfast

continental breakfast arrangement appeared to be adequate but did not meet full description as depicted in the

superb breakfast!

happy hour, big room, clean, nice pool, close to restaurants and bars!

the wings at the bar were disgusting. they were rubbery and fatty. the drinks were good.

the breakfast was fresh, hot, and had a variety of options for hot and cold items

didn’t like that kids under the age of 18 can get in the hot tub

the pool and hot tub were both great (my kids used them every evening

the breakfast food is atrocious

gym was closed until 8 pm when we checked in, due to a wedding being held there in the open area

didn't have breakfast at the hotel

family of four, $80 for breakfast of hotcakes for me & 2 kids and eggs, toast & really terrible sausage and a side of bacon for my husband

room service was fast!

i also didn't like the fact that at well after midnight there was screaming and crying kids in the room down the hall from us and i couldn't find the number to call the front desk to

great gym

a discount or free breakfast would be a great addition to the stay

beautiful hotel, we loved the bar area. nice and comfy seating area..

what we didn't like was the closing of the urban steakhouse and non-access to room service

are pet friendly, have no pet fee, have valet parking, and the rooms are just so beautiful

there was a full kitchen and fireplace

woman working at the continental breakfast was so kind and treated all guests like she knew them

we were allowed an early check in.

also only one bottle of shampoo and one bar soap for occupancy of two people

i wish the bar was open a little later;)

there was breakfast available in the morning

my sister left after helping me unload my kids and luggage and then left

breakfast is always good

suite had a lot of room for family with kids

no bacon in the breakfast bar

the breakfast was excellent. bed was comfy loved all the pillows. will stay again

the hotel was very clean, bar and food was great.

loved the location, gym and beds were comfortable.

good gym

did not get room reserved. pet fee is astronomically high. the room was shower only.

bonuses: it was well priced, & pet friendly with no pet fee

the lobby and gym are nice

coffee available for breakfast in lobby was all i wanted

breakfast offered by the hotel and the restaurant attached service was terriable, waited 15 minutes

only drawback is the breakfast, quite expensive for what it is and only one staff member working which meant they

the amenities such as the roof top bar and downstairs restaurant were out of this world

stayed at metropolitan at the 9 for a concert; before the concert we went to the ledger bar - michael was such a phenomenal bartender that we decided to go back after the concert

atmosphere, clean room, very professional and helpful staff, nice restaurant and great cocktail bar - walking distance to the q

vault bar not open on sunday

every person we encountered from wait staff, bar tenders to housekeeping staff were amazing

location was perfect… gym worked great for my nephews

gym floor, smoking area/outside sitting and pool

hot tub was a little too hot and pool a tad too cool.

gym was nice

the style. the gym

there were no food options near the hotel other than the hotel bar and grille

the kids loved spending time in the pool

pool and gym were unsanitary

very friendly hotel. the swimming pool and spa were great

kids loved the pool

i want to say i really appreciate the fact that they have shuttle service to cleveland clinic hospital, but

we're here to get away from our kids but were woken up by kids in the next room carrying on at 730 am

i asked about the hotel shuttle, the response was 'it goes to the hospital'

allowed early check in, very friendly staff, comfortable bed, good breakfast...

the room was smelly. the bathroom was full of hairs. the gym had damaged machines.

convenience to cleveland clinic was awesome. and the late check out was what we needed.

nice to have laundry facilities and exercise gym

the front desk was very accommodating with allowing us a late check out and holding our luggage

called ahead to request a areaa for my room, they did that, the staff from hotel employee in the bar to the gentleman who was able to find me quickly a affordable taxi ride to airport, to the kind

also, there is a pool but it is tiny and shallow which would be better for little kids rather than older ones

it was very beautiful and well kept. perfectly clean! great room service too!!

it's difficult to get room service to answer their phone.

we were very impressed with the quality of the room, the attentiveness of the staff, the room service meals, and other services like valet parking

bed very comfortable. liked that sleeping room separate. room service very good. felt at home.

it was one of the hotels that had cleveland clinic shuttle service

we stayed at the hotel for almost a week, and it also offers a complimentary shuttle to the fairfax market, which is owned by the cleveland clinic

room service was exceptional and the bathrooms are huge and nice.

room service was quick and delicious

breakfast was a little late getting started and we weren't crazy about the buffet when they had it

room service forgot to bring a spoon for the soup i ordered and also brought the wrong soup - i

thoughtful for anyone needing to say longer: access to washer / driver, cooking facilities, kitchen, desk

3 spots were being taken up by hotel shuttles

didn't like the lack of shuttle directly from hotel to cleveland clinic

i enjoyed working out in the gym as well

we got in late, but the bar and kitchen was still open so we could have dinner

one answered room service room service knocked then called at 6:30 am when we did not order room service phone

staff from front desk to breakfast staff to bar staff, all were wonderful

booked this place because it had a shuttle service, which was good because i am not from the area

to cleveland clinic but hotel shuttle or walking

the bar and grill has good food and a nice atmosphere

breakfast was great, everything one would need to start the day

cookies and popcorn at check in. new construction. great breakfast and breakfast hostess.

very clean. beds were very comfortable. breakfast was great. facilities very well maintained

excellent well stocked breakfast options. breakfast staff was doing their job at this location.

i really enjoyed the huge selection for breakfast

the breakfast was good

the breakfast eggs were fluffy. the staff very polite and helpful.

parking lot very empty

was generally quiet with ample parking

it was big enough to park my truck and trailer.

friendly and helpful in booking us a restaurant reservation and finding door dash options for our kids

staff was excellent, let us do an early check in, we arrived early fro out of town

paying for parking. breakfast was just ok.

breakfast: beautiful display

as with many accommodations nowadays, no daily room service

beds were very comfortable and that we had free shuttle service!!

being near hospital & having shuttle was essential

it had great facilities, including 24/7 gym, breakfast...

coffee in the room, gym and pool available, free shuttle service breakfast available

free shuttle services were offered which helped take away some of the stress

we hung out and had dinner at the bar both nights and enjoyed our bartender, who was really sweet and friendly

a nice hotel, very clean, large and nice gym

free parking. fast easy checkin/out. very friendly staff. clean rooms.

bar and restaurant on site,

as an older adult, i wish there had been a grab bar in the large walk in shower.

pool was small and jacuzzi was broke!! pool had like 25 kids in it and no towels

pool was unavailable , and the key entry from the outdoor space did not work

15 unsupervised small kids at the pool. loud bangs on the wall at 330am

i have two young kids and told them i needed to get them to bed because there grandma’s funeral was in the morning

was not great and sad the hot tub was non functioning as that is why we chose that hotel for the kids